52 Beste IT-Management-Software im Test für 2026

Freshservice is a cloud-based IT service management platform designed to help CTOs oversee IT operations, assets, and service delivery from a single system. It combines ITSM, IT Asset Management, IT Operations Management, and Enterprise Service Management, making it suitable for organizations that want to move beyond fragmented tools and email-based support. Built-in AI capabilities help reduce manual work while improving visibility across incidents, assets, and service performance.

Why I Picked Freshservice

I picked Freshservice because it gives you a practical way to unify IT service management with asset and operations oversight, without heavy setup. The Freddy AI capabilities support 24/7 self-service and agent assistance, which can reduce ticket volume and response times as your environment scales. From a CTO perspective, I also like that it supports IT, HR, and other business teams on the same platform, helping you standardize service delivery without adding operational complexity.

Freshservice Key Features

In addition to its AI-driven tools and asset management capabilities, Freshservice offers other features that cater to the needs of CTOs:

• AI-powered service management: Uses Freddy AI for self-service chatbots, ticket assistance, and workload routing.
• Incident, problem, and change management: Supports structured ITIL-aligned workflows to manage service disruptions and system changes.
• IT asset and configuration management: Provides asset tracking and an advanced CMDB to improve visibility across infrastructure.
• Service catalogue and knowledge base: Enables self-service requests and centralized documentation for faster issue resolution.
• Reporting and analytics: Offers no-code dashboards and CSAT tracking to support operational decision-making.

Freshservice Integrations

Freshservice integrates with Slack, Microsoft Teams, Jira, Google Workspace, Azure Active Directory, Okta, Zapier, AWS, Salesforce, and GitHub, allowing you to connect service management with collaboration, identity, and development tools.

NinjaOne is a top-rated UEM and IT management software that offers a range of solutions for IT departments and MSPs, including endpoint management, patch management, mobile device management, remote control, and endpoint backup.

Why I Picked NinjaOne: When comparing various tools, NinjaOne stands out due to its comprehensive suite of features that cater to both IT departments and managed service providers (MSPs). The software provides robust tools to monitor, manage, and secure endpoints at scale. Its automated patch management capabilities help identify and remediate vulnerabilities quickly, ensuring high levels of security and compliance.

NinjaOne Standout Features and Integrations

Features include endpoint management, patch management, mobile device management, remote control, endpoint backup, an ROI calculator and IT security fundamentals guide.

Integrations include ConnectWise Manage, Autotask PSA, HaloPSA, Accelo, SherpaDesk, RepairShopr, Harmony PSA, Bitdefender, CrowdStrike, SentinelOne, ConnectWise ScreenConnect, Splashtop, and TeamViewer.

TeamDynamix is an AI-powered IT management platform that combines IT service management (ITSM), IT asset management (ITAM), enterprise service management (ESM), and project portfolio management (PPM). Its versatility makes it a strong fit for organizations that want to streamline operations across IT, HR, facilities, and other business units.

Why I Picked TeamDynamix: I picked TeamDynamix because it doesn’t just focus on IT—it gives you a framework to extend service management practices to multiple departments. If you’re tired of running disconnected systems for HR requests, facilities work orders, and IT tickets, this platform helps unify them under a single interface. I also like that it supports ITIL-aligned service desk operations without requiring deep coding knowledge, which makes it easier for your team to configure workflows quickly.

TeamDynamix standout features and integrations:

Features include ITSM modules for incident, change, and problem management; ITAM tools for lifecycle tracking; PPM for managing budgets and resources; and conversational AI for automating routine tickets. The iPaaS integration and automation hub offers pre-built connectors and a visual workflow builder to link with existing systems.

Integrations include Workday, Office365, Slack, Salesforce, Microsoft Teams, ServiceNow, Jira, BMC Remedy, Cherwell, TaskCall, Sassafras, and EPIC, and hundreds more. 

Atera is an IT management software designed to assist CTOs and IT managers in overseeing and optimizing their IT operations. It offers a suite of tools that aim to simplify the complex tasks associated with IT management.

Why I Picked Atera: I chose Atera because of its remote monitoring and management capabilities. This feature lets you keep an eye on all your devices in real-time, which is helpful for maintaining system health and preventing potential issues. Its automation capabilities also allow you to automate routine tasks, freeing up time for more strategic initiatives.

Another reason Atera stands out is its integrated helpdesk and ticketing system. This feature ensures that your team can efficiently manage support requests and track issues until they're resolved. It helps in maintaining a smooth workflow and ensures that no ticket is left unattended.

Atera Service Standout Features and Integrations

Features include network discovery, which helps you identify all devices connected to your network, ensuring nothing goes unnoticed. Patch management is another valuable feature, automatically keeping your software up to date with the latest security patches. Real-time alerts notify you about any system anomalies, allowing you to address issues before they escalate.

Integrations include NetSuite, Salesforce, HubSpot, Slack, Microsoft Dynamics CRM, Microsoft Teams, Zendesk, Jira Software Cloud, Okta, Acronis Cyber Protect Cloud, Azure Active Directory, and Microsoft Outlook.

Deel is a comprehensive global platform designed to simplify and automate workforce management. Known primarily for its expertise in global workforce solutions, including payroll, HR, and compliance, Deel has expanded its offerings to include a comprehensive suite of IT management capabilities. Deel IT enables organizations to manage their IT infrastructure, providing end-to-end support for hardware procurement, deployment, maintenance, and recovery.

Why I Picked Deel: Deel IT stands out as an IT management software, particularly for businesses that need to manage IT assets globally. While its focus is primarily on asset management, Deel IT excels in this domain with a range of features tailored for global operations. It offers the ability to deliver equipment to 130+ countries with support for local compliance and customs. It also offers real-time visibility over all IT assets, automated device setup, security with MDM and endpoint protection, and 24/7 global support.

Deel Standout Features and Integrations

Features include flexible equipment procurement, centralized device management, rapid device deployment, customizable IT policies and permissions, global SLA-backed repairs, automated device refresh and upgrades, certified data erasure, and device recovery and reuse.

Integrations include Slack, Google Workspace, Microsoft Teams, BambooHR, Greenhouse, SAP SuccessFactors, Okta, and Azure Active Directory.

ManageEngine OPM Plus is an IT management software designed to help organizations efficiently oversee their IT environments with monitoring, real-time insights, and management, supporting both cloud-based and on-premises infrastructures. Its primary goal is to deliver full-stack observability while simplifying the complicated nature of IT management. For business leaders, this translates into greater control and foresight.

Cameron Rimington, Founder and CEO of IronPDF, explained, “I used to have to ask our DevOps engineer for status on server performance, bandwidth use, and resources. Now I get full reports that show me trends across the whole infrastructure instead of pictures from all over the block. This gives me the power to make data-driven decisions about when to order more physical hardware or scale our cloud resources instead of guessing about what my future needs may be.”

Why I picked ManageEngine OPM Plus: This platform provides a comprehensive suite of tools for IT analytics, service management, endpoint management, and identity and access management. These tools help cover crucial aspects of IT management, such as cost management, compliance, and security, while also offering tools for orchestration, automation, and monitoring for smoother operations.

ManageEngine OPM Plus Standout Features and Integrations:

Features that stand out include its capability for real-time monitoring of applications, servers, and network devices, advanced tools for reporting and analytics, options for automation and customization, and a broad range of IT management functionalities. For example, it delivers detailed visibility into the performance, availability, and overall health of an organization's IT infrastructure, along with proactive IP address tracking, log monitoring, bandwidth monitoring, change monitoring, and infrastructure prioritization.

Integrations include Network Configuration Manager, Firewall Analyzer, Analytics Plus, AlarmsOne, ServiceDesk Plus, ServiceDesk Plus Cloud, ServiceDesk Plus MSP, ServiceNow, Jira Service Management, Slack, MS Teams, Webhook, REST API, OpManager, Applications Manager, NetFlow Analyzer, OpUtils, RMM Central, and Endpoint Central MSP. 

Setyl is an IT management platform that helps IT managers monitor, control, and optimize their organization’s hardware, software, and licenses. It centralizes asset data in one platform, making it easier to track usage, stay compliant, and reduce wasted IT spend.

Why I Picked Setyl: I chose Setyl because of its strong asset visibility features. You can see exactly where each device is, who’s using it, and its lifecycle stage—making it easier to keep track of hardware and prevent losses. This visibility extends to software licenses, so you can see usage patterns and identify unused subscriptions.

I also like that Setyl bakes compliance into everyday IT management. It can flag potential risks, manage vendor data, and help you prepare for audits against standards like ISO 27001 and SOC 2. Combined with its IT spend analysis, it can give you a clearer picture of where your IT budget is going and how to optimize it.

Setyl Standout Features and Integrations

Features include people management for smooth onboarding and offboarding, IT spend management tools to track renewals and analyze costs, and workflow automation to cut down on repetitive admin tasks. Dedicated audit and compliance features help you stay prepared for regulatory requirements, while vendor management tools keep supplier data organized.

Integrations include Google Workspace, Microsoft 365, Intune, Google Endpoint Management, Jamf, Lansweeper, Meraki, JumpCloud, Okta, BambooHR, HiBob, ADP Workforce Now, Workday, Zendesk, Jira Service Management, and more.

ManageEngine ADManager Plus is a robust, web-based Active Directory (AD) management and reporting solution designed to simplify and streamline the management of AD tasks. It provides IT administrators with the tools necessary to automate routine AD tasks, generate detailed reports, and ensure compliance with organizational policies, making it an indispensable part of any IT management toolkit.

Why I Picked ManageEngine ADManager Plus: I like that the software focuses on Active Directory management, offering tools and functionalities that enhance AD operations. Its ability to handle bulk user management, automate AD tasks, and generate over 150 pre-built reports makes it a powerful asset for any organization, IT administrator, or helpdesk technician.

ManageEngine ADManager Plus Standout Features and Integrations

Features include custom reports, scheduled reports, workflow automation, role-based access control, self-service password reset, account unlock capabilities, and Active Directory cleanup.

Integrations include ServiceDesk Plus, Microsoft Exchange, Office 365, Google Workspace, Skype for Business, and Zendesk. 

InvGate Service Management is an IT service management (ITSM) solution designed to enhance your organization's IT operations. It offers tools for managing incidents, problems, changes, and services, aiming to improve efficiency and service delivery.

Why I Picked InvGate Service Management: When you're managing IT operations, the ticket management feature of InvGate Service Desk helps your team organize tasks based on urgency and service level agreements (SLAs). This feature enhances collaboration by making sure everyone knows what to prioritize. I also like that you can customize and share performance dashboards, offering transparency into your service desk's status. With over 150 metrics for cross-analysis, your team can create detailed reports to make informed decisions and improve service.

InvGate Service Management Standout Features and Integrations

Features include problem management, change management, service catalog, self-service portal, IT asset management, SLA management, gamification, multiple department support, automation, customizable dashboards, reporting, and AI capabilities.​

Integrations include FileWave, Lansweeper, Microsoft Teams, Microsoft ActiveDirectory, Azure DevOps, Okta, Office 365, OpenAI, Outlook, and Jira.

Heimdal provides a unified cybersecurity platform that addresses the complex needs of IT management, making it an appealing choice for CTOs across various industries. It offers a wide range of features, from network security and endpoint protection to vulnerability management and email security, all designed to enhance your organization's cybersecurity posture. By integrating these capabilities into a single platform, Heimdal helps your team tackle challenges like compliance, data governance, and overall operational resilience without the hassle of managing multiple disparate systems.

Why I Picked Heimdal

I picked Heimdal for its ability to consolidate multiple security functions into one seamless platform, which is particularly beneficial for CTOs managing complex IT environments. Its Extended Detection and Response (XDR) feature stands out, providing comprehensive threat detection across endpoints, networks, and cloud environments. Additionally, the Privileged Access Management (PAM) feature adds an extra layer of security by managing and monitoring access to critical systems, which is crucial in preventing unauthorized access and potential breaches.

Heimdal Key Features

In addition to its standout features, I also found that Heimdal offers other valuable functionalities for IT management:

• DNS Security: Provides AI/ML-powered defence against web-based attacks and data breaches.
• Patch & Asset Management: Automates patch management to ensure compliance and minimize risks.
• Privilege Elevation & Delegation Management: Securely manages privileged access to prevent breaches.
• Ransomware Encryption Protection: Safeguards against ransomware attacks.

Heimdal Integrations

Native integrations are not currently listed by Heimdal; however, the platform supports API-based custom integrations.

Checkmk is an IT monitoring platform that helps you oversee your entire IT infrastructure, from servers and networks to cloud services and applications. 

Why I picked Checkmk: One reason I like Checkmk is its automated service discovery. Once deployed, it automatically identifies the services running on your hosts, saving you time and reducing manual configuration efforts. This feature ensures that your monitoring setup stays current, even as your infrastructure evolves. Another advantage is Checkmk's rule-based configuration. This approach allows you to define monitoring rules that apply across your infrastructure, ensuring consistency and simplifying management.

Checkmk standout features and integrations:

Features include auto-registration of hosts, granular access control, REST API for automation, 2FA security, pre-defined alert thresholds, time-series analysis, historical data review, custom dashboards, business intelligence insights, application dependency mapping, service aggregation, and real-time insights.

Integrations include APC, Brocade, Cisco Systems, Dell, Fujitsu, Hewlett Packard Enterprise (HPE), IBM, Microsoft Azure, Amazon Web Services (AWS), VMware ESX, Kubernetes, and Docker.

ManageEngine RMM Central is a comprehensive remote monitoring and management (RMM) tool designed specifically for Managed Service Providers (MSPs) to provide all-in-one IT management solutions across multiple accounts. The software is designed to manage a range of devices and applications from a centralized platform, and it offers a range of features including network discovery, device monitoring, server management, and real-time alerting. 

Why I Picked ManageEngine RMM Central: Aside from its comprehensive capabilities in unifying IT management tasks, this software offers robust features such as diverse discovery options, simplified application management, and extensive network monitoring, which are essential for managing complex IT environments. Additionally, the platform automates routine maintenance tasks, such as updates, backups, and system diagnostics, to free up human IT resources.

ManageEngine RMM Central Standout Features and Integrations

Features include patch management, remote control, asset management, power management, software deployment, and collaborative sessions. Additionally, the platform offers integrated chat with end users for troubleshooting, as well as comprehensive analytics and reporting.

Integrations include ServiceDesk Plus, Zoho Analytics, Microsoft Active Directory, AWS, Microsoft Azure, Google Cloud, and various third-party antivirus software and patch managers.