NinjaOne vs. Atera: Comparison & Expert Reviews For 2025
NinjaOne offers a streamlined solution for IT management, enabling you to efficiently oversee your operations.
Atera, on the other hand, provides a comprehensive platform that integrates IT management with remote monitoring capabilities.
While both tools aim to simplify IT tasks, their approaches differ in terms of integration and user experience.
In this article, you'll find a detailed comparison of the tools and their features, pros and cons, pricing, and more, helping you make an informed choice when selecting IT management software for your team.
NinjaOne Vs. Atera: An Overview
NinjaOne
Atera
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NinjaOne Vs. Atera Pricing Comparison
| NinjaOne | Atera | |
|---|---|---|
| Free Trial | Free trial + free demo available | Free trial available |
| Pricing | Pricing upon request | From $149/technician/month (billed annually) |
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Get Expert AdviceOpens new windowNinjaOne vs. Atera Pricing & Hidden Costs
NinjaOne pricing is based on a subscription model that scales with the number of devices managed, with potential additional costs for premium features or support.
Atera pricing also follows a subscription model, but it charges per technician, which may include extra fees for certain integrations or advanced functionalities.
To choose the right pricing, evaluate how each structure fits your team's size and needs, and consider the long-term costs of scaling up or adding features.
NinjaOne Vs. Atera Feature Comparison
With NinjaOne's remote management capabilities, you can easily handle IT tasks from anywhere, making it invaluable for teams needing to manage multiple devices across different locations. Atera's real-time monitoring is great for quickly identifying and addressing issues as they arise, particularly in environments where immediate response is crucial. While NinjaOne excels in remote access, Atera offers robust monitoring, both serving unique yet essential roles in IT management.
| NinjaOne | Atera | |
|---|---|---|
| API | ||
| Bug Tracking | ||
| Calendar Management | ||
| Email Integration | ||
| External Integrations | ||
| File Sharing | ||
| Google Apps Integration | ||
| Inventory Tracking | ||
| Project Management |
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Get Expert AdviceOpens new windowNinjaOne vs. Atera Integrations
| Integration | NinjaOne | Atera |
| Microsoft 365 | ✅ | ✅ |
| Google Workspace | ✅ | ✅ |
| Slack | ✅ | ✅ |
| QuickBooks | ✅ | ❌ |
| Dropbox | ✅ | ✅ |
| Salesforce | ❌ | ✅ |
| Zoom | ✅ | ❌ |
| Freshdesk | ❌ | ✅ |
| API | ✅ | ✅ |
| Zapier | ✅ | ✅ |
NinjaOne's integration with Microsoft 365 lets you manage user accounts and devices seamlessly, which is vital for maintaining security and productivity in a cloud-based environment.
Atera's integration with Salesforce is great for syncing customer data, providing a comprehensive view of client interactions, and enhancing customer support.
While NinjaOne offers strong device management, Atera excels in customer relationship management through its integrations.
NinjaOne vs. Atera Security, Compliance & Reliability
| Factor | NinjaOne | Atera |
| Data Encryption | NinjaOne encrypts data both in transit and at rest using industry-standard protocols. | Atera uses AES-256 encryption to protect data during storage and transmission. |
| Regulatory Compliance | NinjaOne complies with GDPR and CCPA, providing tools for data access and deletion requests. | Atera adheres to GDPR regulations and offers compliance documentation for audits. |
| Uptime Reliability | NinjaOne guarantees 99.9% uptime with a robust infrastructure and regular maintenance. | Atera provides a 99.9% uptime SLA, supported by redundant data centers and monitoring. |
NinjaOne and Atera both prioritize security and compliance, but NinjaOne's comprehensive data management tools offer an edge in regulatory environments.
To evaluate these tools, focus on the specific compliance requirements of your industry and review each vendor's documentation and customer support effectiveness.
NinjaOne vs. Atera Ease of Use
| Factor | NinjaOne | Atera |
| User Interface | NinjaOne offers a clean, intuitive interface that makes navigating tools and features straightforward. | Atera provides a user-friendly dashboard with customizable widgets for quick access to key metrics. |
| Onboarding Experience | NinjaOne has a guided onboarding process that helps you quickly set up and configure essential tools. | Atera offers step-by-step tutorials and resources to assist with initial setup and acclimation. |
| Customer Support | NinjaOne provides responsive support with a dedicated team available via chat and email. | Atera offers 24/7 support with a comprehensive knowledge base for troubleshooting. |
NinjaOne is easy to navigate due to its intuitive layout, but setting up advanced features can be challenging without prior experience. Atera's dashboard is customizable, making it adaptable for different needs, though its extensive options might be overwhelming initially.
NinjaOne vs Atera: Pros & Cons
NinjaOne
- Automation features help reduce your team's workload.
- The interface is intuitive, making it easy for your team to use.
- You get quick responses from their customer support team.
- Customization options can feel limited for specific needs.
- Advanced features may require a learning curve for your team.
- Some users find the onboarding process could be more comprehensive.
Atera
- Automated reports save your team time by providing quick insights into system performance.
- The intuitive interface makes it easy for your team to navigate and manage tasks efficiently.
- Atera's remote monitoring tool helps you keep a close eye on IT systems from anywhere.
- Occasional lag in customer support response times can be frustrating for urgent needs.
- Some users find the ticketing system lacks advanced customization options.
- The mobile app can be limited compared to the desktop version.
Best Use Cases For NinjaOne And Atera
NinjaOne
- Mid-Large Size Companies These companies (typically 250+ employees) would benefit from NinjaOne’s advanced IT automation and endpoint control to handle complex infrastructures.
- IT Leadership & Technical Teams CIOs, VPs, IT directors, engineers, and technicians would gain valuable visibility and control across diverse IT environments using NinjaOne.
- MSP's Servicing Multi-Client Environments Founders, CTOs, helpdesk managers, and lead technicians managing multiple clients with mixed device ecosystems would benefit from NinjaOne’s multi-tenant management tools.
- Distributed or Hybrid Workforces Organizations managing remote teams, mobile endpoints, or devices across various locations would benefit from NinjaOne’s centralized management capabilities.
- High-Compliance Industries Healthcare, finance, and government sectors would benefit from NinjaOne’s secure, auditable IT operations and strong endpoint protection.
- Technology or SaaS Organizations Teams seeking solutions for RMM, patching, cybersecurity, backup, and endpoint security would benefit from NinjaOne’s specialized toolset.
- Cloud-Only Operations Companies relying solely on SaaS tools without physical devices to manage wouldn’t gain value from NinjaOne’s endpoint-focused solutions.
- Custom-Built Enterprise Systems Very large organizations with complex or niche, in-house IT platforms might not benefit, as NinjaOne may be too rigid for their specialized needs.
- Non-IT Teams or Departments Groups that don’t engage in IT operations or device management wouldn’t find NinjaOne relevant or valuable.
Atera
- Small Businesses Atera suits small businesses by providing essential IT management without the need for extensive resources.
- Managed Service Providers MSPs benefit from Atera’s remote monitoring and automated reporting, enhancing client service efficiency.
- IT Consultants Consultants appreciate Atera’s ease of use and quick insights, allowing them to deliver value to clients faster.
- Healthcare IT Teams Healthcare IT teams can rely on Atera’s monitoring tools to ensure critical systems stay operational.
- Education Sector Schools and universities use Atera to manage IT infrastructure efficiently, supporting educational goals.
- Retail Industry Retail businesses use Atera to maintain system uptime, ensuring smooth operations and customer satisfaction.
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Get Expert AdviceOpens new windowWho Should Use NinjaOne and Atera?
In my opinion, NinjaOne is ideal for IT professionals who need robust remote management and a user-friendly interface, making it a great fit for small to medium-sized businesses focused on device management.
On the other hand, Atera is perfect for teams that require integrated customer relationship management and real-time monitoring, especially in environments where immediate issue resolution is key.
If your team values customizable dashboards and a comprehensive support system, Atera might be the right choice for you.
Differences Between NinjaOne And Atera
| NinjaOne | Atera | |
|---|---|---|
| Automation | NinjaOne provides automation for routine tasks, enhancing efficiency. | Atera includes automation for monitoring and alerts, streamlining workflows. |
| Integrations | NinjaOne offers strong integration with Microsoft 365 for device management. | Atera integrates well with Salesforce for customer data management. |
| Pricing | NinjaOne charges per device, which can benefit teams managing numerous endpoints. | Atera charges per technician, ideal for teams with a few IT specialists. |
| Remote Management | NinjaOne excels in remote management, allowing seamless device control. | Atera integrates remote monitoring with CRM functionalities. |
| User Interface | NinjaOne has a clean and straightforward interface for easy navigation. | Atera offers customizable dashboards to tailor the user experience. |
| Visit NinjaOneOpens new window | Visit AteraOpens new window |
Similarities Between NinjaOne And Atera
| Automation | Both solutions include automation features to enhance workflow efficiency, such as task automation in NinjaOne and alert automation in Atera. |
|---|---|
| Cloud-Based Access | Both platforms provide cloud-based solutions, enabling you to manage IT tasks from anywhere with internet access. |
| Customer Support | Both offer responsive customer support, with NinjaOne providing chat and email options and Atera offering 24/7 assistance. |
| Security | Both NinjaOne and Atera prioritize security with robust encryption and compliance with major regulations. |
| Subscription Model | Both NinjaOne and Atera use a subscription pricing model, offering flexibility for scaling your IT needs. |
| Visit NinjaOneOpens new window Visit AteraOpens new window | |