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A managed service provider (MSP) offers outsourced IT services to businesses. This helps them access professional IT services without the high cost of hiring a full-time IT employee.

They offer services like monitoring network performance, managing software updates, and resolving IT issues promptly. By outsourcing IT management to an MSP provider, you can benefit from proactive support and expertise in emerging technologies. Their experienced staff can handle complex IT challenges and provide strategic guidance to align technology with your business objectives.

MSPs also provide data backup and disaster recovery solutions, ensuring that valuable information is protected. Additionally, they offer scalability options, allowing businesses to easily adjust their IT resources as needed.

Therefore, choosing the right MSP software provider is essential for you. You’ll find my top 12 selections with their features, pricing, and integrations to help you decide which one’s the perfect solution for you.

What Is MSP Software?

MSP software helps companies remotely manage a customer's IT infrastructure, software, and end-user systems. MSP services include network monitoring, backup and recovery, cybersecurity, cloud services, help desk support, and software deployment and management.

The 10 Best MSP Software Reviews

Here’s a review of the best MSP software solutions on the market, including their features, integrations, and pricing.

Best for managing endpoints

  • 30-day free trial
  • From $20/user/month (billed annually) + $25 base fee per month
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Rating: 4.8/5

NinjaOne is a remote monitoring and management software that tracks devices in real-time to handle client endpoints at scale.

Why I picked NinjaOne: I put NinjaOne on this list for its unified device management — you can monitor and control all your clients’ virtual machines, servers, and devices. There’s also patch management for Windows, Mac, and Linux endpoints. You can also automatically detect and resolve endpoint issues like missed reboots and open ports.

NinjaOne Standout Features and Integrations:

Features that I want to highlight are that NinjaOne can automatically send alerts to technicians when an issue arises. All endpoint tasks like device setup, maintenance, app installs, and even patching can be automated.

Integrations are available natively for SentinelOne, TeamViewer, Slack, Splashtop, and Okta.

Pros and cons

Pros:

  • Native IT documentation
  • Self-service portal
  • Mobile app for endpoint management

Cons:

  • Can be complex to use and navigate
  • Limited third-party integrations compared to other endpoint management solutions

Best for DMARC management

  • Free plan available
  • From $8/month
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Rating: 5/5

PowerDMARC is an email authentication SaaS platform for MSPs and MSSPs designed to automate and simplify domain name security management for multiple clients using one platform.

Why I picked PowerDMARC: PowerDMARC offers a multi-tenant, self-service control panel with support for multiple languages, making it ideal for MSPs handling multiple clients. This feature allows you to manage and monitor multiple domains efficiently, providing a centralized view of your clients' email authentication statuses. Additionally, PowerDMARC's platform is MSP/MSSP ready, offering white-label support for URL, DMARC RUA, RUF, Hosted SPF, Hosted DKIM, DMARC MTA-STS, TLS-RPT, and BIMI.

PowerDMARC Standout Features and Integrations:

Features include automated alerts which can be configured to be triggered via mail, Slack, Discord, or custom webhooks. It also offers DMARC reporting, which provides detailed insights into email authentication, helping organizations identify and mitigate spoofing attempts.

Integrations include Gradient MSP, SecLytics, and Connectwise, along with PSA sync support available for 15+ directories.  

Pros and cons

Pros:

  • RUF report encryption
  • Predictive threat intelligence analysis
  • Multi-tenancy and multi-language support

Cons:

  • May require customer support for complex setups and troubleshooting
  • More advanced solutions may have a steep learning curve

Best for hybrid IT environments

  • 14-day free trial
  • Pricing upon request
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Rating: 4.5/5

LogicMonitor provides comprehensive monitoring capabilities for IT infrastructures, with automation and AI-driven predictive insights that help MSPs identify problems before they impact their clients.

Why I picked LogicMonitor: I appreciate that LogicMonitor supports both public and private cloud infrastructure and on-premises and hybrid environments. It offers multi-tenant support, allowing MSPs to manage and monitor multiple clients from a single dashboard. You can create custom dashboards with pre-built templates for each client for a more visual and personal experience.

LogicMonitor Standout Features and Integrations:

Features that I liked during my evaluation are that it provides comprehensive monitoring capabilities for IT infrastructures, including servers, containers, databases, synthetic websites, virtual machines, networks, storage, and applications. The platform sends alerts and notifications to MSPs when issues arise, ensuring they can quickly address any problems.

Integrations include 2,000+ native options like PagerDuty, Redis, BigPanda, ServiceNow, ConnectWise, Citrix, and Juniper Mist.

Pros and cons

Pros:

  • Can monitor productivity tools like Zoom and Slack
  • Logs and metrics to track performance
  • Comprehensive support and training resources

Cons:

  • Some users report issues with customer support response times
  • Can be complex to set up and configure for specific environments

Best for real-time monitoring

  • 14-day free trial
  • From $20/user/month, billed annually.
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Rating: 4.6/5

With Pulseway, you can monitor all your systems and applications in real-time, allowing for enhanced visibility and control over your IT infrastructure.

Why I picked Pulseway: I like that Pulseway's real-time monitoring allows for constant tracking of the performance and status of devices, including CPU usage, memory usage, disk space, network usage, and more. Pulseway's monitoring capabilities extend to web applications, cloud services, and network devices.

Pulseway Standout Features and Integrations:

Features that stand out for me are that you can get real-time notifications about IT issues via SMS, email, or push notifications on your mobile devices. You can also get detailed reports on system performance, usage, and health. You can automate multi-step tasks and workflows using Pulseway's advanced automation feature.

Integrations are available natively for Autotask, Zendesk, PowerShell, PagerDuty, Slack, IT Glue, and ConnectWise. APIs are available.

Pros and cons

Pros:

  • Remote access and control capabilities
  • Multi-platform support
  • Mobile-first design

Cons:

  • No built-in backup and recovery options
  • Limited integrations with third-party applications

Best for automating IT tasks

  • Free trial is available
  • From $24/user/month
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Rating: 4/5

ConnectWise is known for its automation capabilities that enhance MSP workflows and help maximize efficiency.

Why I picked ConnectWise: I appreciate that ConnectWise has tools for time tracking, CRM, and billing and invoicing to automate billing processes. It also has a ticketing system to manage client issues. It consolidates issues from email, phone, and live chat and offers automated escalations.

ConnectWise Standout Features and Integrations:

Features that I found helpful are that it offers project management functionalities so MSPs can track progress on client tasks. There’s also real-time visibility into business metrics, remote monitoring and management, inventory management, and contract management.

Integrations are available natively for Bitdefender, Acronis, Veeam, Connect Booster, AlertOps, Auvik, LogMeIn, Slack, and IT Glue. APIs and SDKs are available.

Pros and cons

Pros:

  • Mobile app available
  • Can automate repetitive workflows
  • Can create and maintain a knowledge base

Cons:

  • Setup can be complex
  • Certain customization options are limited

Best for comprehensive services

  • 30-day free trial
  • From $19/user/month

SolarWinds offers IT management tools for MSPs and IT professionals. Its solutions are designed to improve efficiency, reduce downtime, and protect against cybersecurity threats.

Why I picked SolarWinds: I picked SolarWinds because of its rich set of MSP-related offerings. It allows remote monitoring and management and provides backup and recovery solutions in case of disasters. SolarWinds also has a service desk which is a centralized platform for managing client tickets and requests.

SolarWinds Standout Features and Integrations:

Features that impressed me are its automatic patch updates to devices to ensure they are up-to-date and secure. With network monitoring, you can troubleshoot network issues to keep clients connected and productive. With its reporting and analytics, you get insights into key metrics such as network availability, resource consumption, and service performance.

Integrations are available natively for Dameware, Jira, Microsoft Teams, Orion, Slack, and Zendesk. Zapier connections are available.

Pros and cons

Pros:

  • Provides automation capabilities to increase efficiency
  • Provides advanced security features to protect against cyber threats
  • User-friendly and intuitive interface

Cons:

  • Offers limited customization options for workflows and processes
  • Limited mobile functionality

Best for one-stop-shop MSP services

  • 21 days free trial
  • From $89/user/month

SuperOps is a PSA (professional services automation) platform designed for MSPs to help them easily manage clients, projects, and resources all in one place.

Why I picked SuperOps: I like SuperOps’s comprehensiveness. Remote monitoring and management, service catalog, asset management, customizable dashboards, and integrated security solutions — SuperOps has it all. It also has a modern service desk to manage issues and tickets.

SuperOps Standout Features and Integrations:

Features that I want to spotlight are its CRM which helps you streamline client management, contract management to simplify invoicing, automated patch management, and rule-based alerts. You can also use its IT documentation features to organize knowledge.

Integrations are available natively for TeamViewer, QuickBooks, Stripe, Hudu, SentinelOne, and Acronis.

Pros and cons

Pros:

  • Time tracking available
  • Runbooks for quicker technician onboarding
  • Can do project management and collaboration

Cons:

  • Limited mobile app functionality
  • Limited integrations

Best for large enterprises

  • 14-day free trial
  • Flexible pricing models

Kaseya provides a centralized IT management solution with backup, disaster recovery, and network management tools.

Why I picked Kaseya: What makes Kaseya best-suited for large enterprises, in my opinion, is its expansive suite of offerings. It offers remote management solutions for any device, endpoint, and environment. It automates network monitoring, patching, and ticketing workflows and is specially designed to keep ransomware at bay.

Kaseya Standout Features and Integrations:

Features that impress me are that it offers a range of products like RapidFire, a compliance solution; IT Glue, an IT documentation tool; RocketCyber, a SOC platform; and Connect Booster, an automated accounts receivable solution that lets you automate collection notices.

Integrations include native options like Acronis, Binox MSP, BrightGauge, Cyberfish, QuickBooks, Kaspersky, and Xero.

Pros and cons

Pros:

  • Provides identity and access management
  • Provides antivirus protection
  • Mobile device management available

Cons:

  • Limited customization
  • Interface can be overwhelming

Best for backup and disaster recovery

  • 14-day free trial + Free demo available
  • From $30/user/month (billed annually) + $100 base fee per month

Datto's disaster recovery solutions provide rapid restoration of critical business systems, minimizing downtime and ensuring continuity of operations.

Why I picked Datto RMM: I chose Datto because it provides an all-in-one business continuity solution that simplifies IT resilience. You can choose features like ransomware protection, agentless backup technology, autoverify, and server image backup.

Datto RMM Standout Features and Integrations:

Features that I liked are that it takes screenshots to verify backups. It also offers rapid rollbacks, backup insights, endpoint protection, and backup solutions for Windows 7,10, and 11 devices. Its offering, “Datto Workplace,” is a secure enterprise file sync and share solution.

Integrations are native options like ConnectWise, Microsoft 365, Splashtop, Webroot, IT Glue, OpsGenie, and BrightGauge. APIs are available.

Pros and cons

Pros:

  • Can scale to fit any business size
  • User-friendly interface
  • Offers hybrid cloud options for additional security

Cons:

  • Can be difficult to set up initially
  • Minimal support for macOS and Linux

Best for cybersecurity

  • Free demo available
  • Pricing upon request

IBM's Managed Security Service Provider (MSSP) program is designed to address the evolving threat landscape and help organizations build a strong security posture.

Why I picked IBM: I chose IBM’s MSSP program because it offers robust capabilities for threat detection, investigation, and response. You can use its suite of technologies for security orchestration, automation, and response (SOAR), security information and event management (SIEM), and network detection and response (NDR) to speed up incident response processes.

IBM Standout Features and Integrations:

Features that I particularly liked are its ability to monitor network activity in real time where it profiles your assets constantly to spot hidden threats and compromised devices. It also uncovers unusual lateral movements and can query historical network activity to help you take proactive steps. Security operations center (SOC) teams can receive critical alerts, use AI to automate case investigation, and leverage its threat timeline and contextual threat intelligence to create root-cause analysis.

Integrations are available natively for Microsoft Azure, AWS, Google Cloud, Red Hat, and ServiceNow. APIs and software development kits (SDKs) are available.

Pros and cons

Pros:

  • Strong focus on compliance and regulations
  • In-depth analytics on incidents, attacks, and breaches
  • Identity and access management solutions available

Cons:

  • Sheer number of solutions offered by IBM can make it difficult for businesses to choose the best ones for their needs
  • May require advanced technical expertise to implement

The 10 Best MSP Software Summary

Tools Price
NinjaOne From $20/user/month (billed annually) + $25 base fee per month
PowerDMARC From $8/month
LogicMonitor Pricing upon request
Pulseway From $20/user/month, billed annually.
ConnectWise From $24/user/month
SolarWinds From $19/user/month
SuperOps From $89/user/month
Kaseya Flexible pricing models
Datto From $30/user/month (billed annually) + $100 base fee per month
IBM Pricing upon request
Compare Software Specs Side by Side

Compare Software Specs Side by Side

Use our comparison chart to review and evaluate software specs side-by-side.

Compare Software

Other MSP Software To Consider

Here are a few more options that didn’t make the top list. However, if you need additional suggestions for handy MSP software, check these out:

  1. N-able

    For growing businesses

  2. Scalefusion

    For multi-OS endpoint management

  3. Auvik

    For network management

  4. ManageEngine ServiceDesk Plus

    For IT service management

  5. Atera

    For advanced reporting

  6. IT Glue

    For documentation management

  7. Syncro

    For managed security

  8. Ntiva

    For customized managed IT services

  9. ITarian

    For free services

  10. Syxsense

    For patch management

Selection Criteria For MSP Software

Upon thoughtful evaluation, I have concluded that the following are the most crucial factors to consider when choosing the optimal MSP software.

Core Functionalities

MSP software have to provide the following core functionalities to make it onto my list:

  • Allow you to remotely manage your clients' IT infrastructure from a central location
  • Enable you to create, track, and manage service requests
  • Allow you to track your clients’ hardware and software assets
  • Provide you with reporting and analytics capabilities to track KPIs

Key Features

I examined these key features for my best MSP software shortlist:

  • Patch management: Involves keeping up with the latest updates for clients' systems, installing them, monitoring their effectiveness, and testing patches before deployment.
  • Automatic software updates: Ensures that all devices on a network are running the latest versions of software.
  • Network discovery and mapping: Involves identifying devices connected to a network and creating a visual representation of the network.
  • Reporting and analytics: Involves tracking the overall system health and performance for improved decision-making.
  • Integration with other tools and platforms: Improves productivity and team collaboration.
  • Backup and disaster recovery solutions: Keeps your clients’ data secure and available.

Usability

The purpose of MSP software is to ease your IT processes. If it’s too difficult to use its interface, it’s going to be a hassle. That’s why, for this list, I checked for usability factors like customizable workflows and easy-to-navigate interfaces. I validated that it’s easy to find the tools and features you want to use. I also checked if software options that involve complex navigation have extensive documentation, video tutorials, guides, and free demos.

People Also Ask

Here are some FAQs I get asked about MSPs:

Conclusion

MSP software can help you manage your clients more efficiently by automating many daily tasks. This includes everything from monitoring network performance to tracking software licenses and managing requests.

With an MSP solution, you can also reduce the risk of downtime and data loss, as the software can detect and remediate issues automatically. I hope my list of the best MSP software help you find the right solution for your company.

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Paulo Gardini Miguel
By Paulo Gardini Miguel

Paulo is the Director of Technology at the rapidly growing media tech company BWZ. Prior to that, he worked as a Software Engineering Manager and then Head Of Technology at Navegg, Latin America’s largest data marketplace, and as Full Stack Engineer at MapLink, which provides geolocation APIs as a service. Paulo draws insight from years of experience serving as an infrastructure architect, team leader, and product developer in rapidly scaling web environments. He’s driven to share his expertise with other technology leaders to help them build great teams, improve performance, optimize resources, and create foundations for scalability.