20 Best MSP Software Of 2024

NinjaOne is a remote monitoring and management software that tracks devices in real-time to handle client endpoints at scale.

Why I picked NinjaOne: I put NinjaOne on this list for its unified device management — you can monitor and control all your clients’ virtual machines, servers, and devices. There’s also patch management for Windows, Mac, and Linux endpoints. You can also automatically detect and resolve endpoint issues like missed reboots and open ports.

NinjaOne Standout Features and Integrations:

Features that I want to highlight are that NinjaOne can automatically send alerts to technicians when an issue arises. All endpoint tasks like device setup, maintenance, app installs, and even patching can be automated.

Integrations are available natively for SentinelOne, TeamViewer, Slack, Splashtop, and Okta.

Scalefusion is a unified mobile device and endpoint management solution that offers a range of features for managing devices and users, 

Why I picked Scalefusion: I like that Scalefusion supports multi-OS environments, including Android, iOS, macOS, Windows, and Linux. It enables MSPs to manage and secure a wide range of devices from a single dashboard, facilitating tasks such as device enrollment, location tracking, application management, geofencing, and remote control. 

Scalefusion Standout Features and Integrations:

Features include content management that enables administrators to distribute and manage content on enrolled devices, pitstops that provide reports on the distance traveled by devices, and role-based access control.

Integrations include Okta, Azure AD, Office 365 AD, Google Workspace, Jira, Freshservice, Google Maps, Google Drive, Samsung Knox, Lenovo, Zebra, Kyocera, Janam, and more.

LogicMonitor provides comprehensive monitoring capabilities for IT infrastructures, with automation and AI-driven predictive insights that help MSPs identify problems before they impact their clients.

Why I picked LogicMonitor: I appreciate that LogicMonitor supports both public and private cloud infrastructure and on-premises and hybrid environments. It offers multi-tenant support, allowing MSPs to manage and monitor multiple clients from a single dashboard. You can create custom dashboards with pre-built templates for each client for a more visual and personal experience.

LogicMonitor Standout Features and Integrations:

Features that I liked during my evaluation are that it provides comprehensive monitoring capabilities for IT infrastructures, including servers, containers, databases, synthetic websites, virtual machines, networks, storage, and applications. The platform sends alerts and notifications to MSPs when issues arise, ensuring they can quickly address any problems.

Integrations include 2,000+ native options like PagerDuty, Redis, BigPanda, ServiceNow, ConnectWise, Citrix, and Juniper Mist.

With Pulseway, you can monitor all your systems and applications in real-time, allowing for enhanced visibility and control over your IT infrastructure.

Why I picked Pulseway: I like that Pulseway's real-time monitoring allows for constant tracking of the performance and status of devices, including CPU usage, memory usage, disk space, network usage, and more. Pulseway's monitoring capabilities extend to web applications, cloud services, and network devices.

Pulseway Standout Features and Integrations:

Features that stand out for me are that you can get real-time notifications about IT issues via SMS, email, or push notifications on your mobile devices. You can also get detailed reports on system performance, usage, and health. You can automate multi-step tasks and workflows using Pulseway's advanced automation feature.

Integrations are available natively for Autotask, Zendesk, PowerShell, PagerDuty, Slack, IT Glue, and ConnectWise. APIs are available.

ConnectWise is known for its automation capabilities that enhance MSP workflows and help maximize efficiency.

Why I picked ConnectWise: I appreciate that ConnectWise has tools for time tracking, CRM, and billing and invoicing to automate billing processes. It also has a ticketing system to manage client issues. It consolidates issues from email, phone, and live chat and offers automated escalations.

ConnectWise Standout Features and Integrations:

Features that I found helpful are that it offers project management functionalities so MSPs can track progress on client tasks. There’s also real-time visibility into business metrics, remote monitoring and management, inventory management, and contract management.

Integrations are available natively for Bitdefender, Acronis, Veeam, Connect Booster, AlertOps, Auvik, LogMeIn, Slack, and IT Glue. APIs and SDKs are available.

SuperOps is a PSA (professional services automation) platform designed for MSPs to help them easily manage clients, projects, and resources all in one place.

Why I picked SuperOps: I like SuperOps’s comprehensiveness. Remote monitoring and management, service catalog, asset management, customizable dashboards, and integrated security solutions — SuperOps has it all. It also has a modern service desk to manage issues and tickets.

SuperOps Standout Features and Integrations:

Features that I want to spotlight are its CRM which helps you streamline client management, contract management to simplify invoicing, automated patch management, and rule-based alerts. You can also use its IT documentation features to organize knowledge.

Integrations are available natively for TeamViewer, QuickBooks, Stripe, Hudu, SentinelOne, and Acronis.

Datto's disaster recovery solutions provide rapid restoration of critical business systems, minimizing downtime and ensuring continuity of operations.

Why I picked Datto RMM: I chose Datto because it provides an all-in-one business continuity solution that simplifies IT resilience. You can choose features like ransomware protection, agentless backup technology, autoverify, and server image backup.

Datto RMM Standout Features and Integrations:

Features that I liked are that it takes screenshots to verify backups. It also offers rapid rollbacks, backup insights, endpoint protection, and backup solutions for Windows 7,10, and 11 devices. Its offering, “Datto Workplace,” is a secure enterprise file sync and share solution.

Integrations are native options like ConnectWise, Microsoft 365, Splashtop, Webroot, IT Glue, OpsGenie, and BrightGauge. APIs are available.

Kaseya provides a centralized IT management solution with backup, disaster recovery, and network management tools.

Why I picked Kaseya: What makes Kaseya best-suited for large enterprises, in my opinion, is its expansive suite of offerings. It offers remote management solutions for any device, endpoint, and environment. It automates network monitoring, patching, and ticketing workflows and is specially designed to keep ransomware at bay.

Kaseya Standout Features and Integrations:

Features that impress me are that it offers a range of products like RapidFire, a compliance solution; IT Glue, an IT documentation tool; RocketCyber, a SOC platform; and Connect Booster, an automated accounts receivable solution that lets you automate collection notices.

Integrations include native options like Acronis, Binox MSP, BrightGauge, Cyberfish, QuickBooks, Kaspersky, and Xero.

SolarWinds offers IT management tools for MSPs and IT professionals. Its solutions are designed to improve efficiency, reduce downtime, and protect against cybersecurity threats.

Why I picked SolarWinds: I picked SolarWinds because of its rich set of MSP-related offerings. It allows remote monitoring and management and provides backup and recovery solutions in case of disasters. SolarWinds also has a service desk which is a centralized platform for managing client tickets and requests.

SolarWinds Standout Features and Integrations:

Features that impressed me are its automatic patch updates to devices to ensure they are up-to-date and secure. With network monitoring, you can troubleshoot network issues to keep clients connected and productive. With its reporting and analytics, you get insights into key metrics such as network availability, resource consumption, and service performance.

Integrations are available natively for Dameware, Jira, Microsoft Teams, Orion, Slack, and Zendesk. Zapier connections are available.

IBM's Managed Security Service Provider (MSSP) program is designed to address the evolving threat landscape and help organizations build a strong security posture.

Why I picked IBM: I chose IBM’s MSSP program because it offers robust capabilities for threat detection, investigation, and response. You can use its suite of technologies for security orchestration, automation, and response (SOAR), security information and event management (SIEM), and network detection and response (NDR) to speed up incident response processes.

IBM Standout Features and Integrations:

Features that I particularly liked are its ability to monitor network activity in real time where it profiles your assets constantly to spot hidden threats and compromised devices. It also uncovers unusual lateral movements and can query historical network activity to help you take proactive steps. Security operations center (SOC) teams can receive critical alerts, use AI to automate case investigation, and leverage its threat timeline and contextual threat intelligence to create root-cause analysis.

Integrations are available natively for Microsoft Azure, AWS, Google Cloud, Red Hat, and ServiceNow. APIs and software development kits (SDKs) are available.