10 Best Remote Desktop Software Shortlist
Here's my pick of the 10 best software from the 24 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Managing remote desktops shouldn’t be a frustrating experience, but for many IT teams and businesses, it often is. Maybe you’re dealing with lagging connections that make troubleshooting painfully slow, or you need a secure way to support employees across different devices and operating systems. With so many remote desktop tools out there, it’s tough to know which one actually delivers smooth performance, strong security, and seamless access—without unnecessary complexity.
I’ve spent years working in technology leadership, evaluating IT management tools and optimizing remote workflows. I know what works in real-world scenarios, not just on a feature list. In this guide, I’ve broken down the best remote desktop software so you can find a solution that fits your needs—whether you’re supporting a business, managing an IT team, or simply looking for reliable remote access.
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The 10 Best Remote Desktop Software Summary
Tool | Best For | Trial Info | Price | ||
---|---|---|---|---|---|
1 | Best for reliable ad-hoc and unattended remote support | 15-day free trial | From $33/seat/month (billed annually) | Website | |
2 | Best for PSA and RMM in one | Free trial available | From $79/license/month (billed annually) | Website | |
3 | Best for temporary guest access | Free trial available | From $28.60/computer/month | Website | |
4 | Best for Mac virtualization | Not available | From $6.66/user/month (billed annually) | Website | |
5 | Best for global remote support | 14-day free trial | From $49/user/month (billed annually) | Website | |
6 | Best for IT teams and MSPs | Not available | From $49/user/month | Website | |
7 | Best for businesses scaling remote work | Not available | From $30/user/month | Website | |
8 | Best for cross-platform support | Not available | From $10/user/month | Website | |
9 | Best for low-latency performance | Not available | From $10.99/user/month (billed annually) | Website | |
10 | Best for browser-based access | Not available | Free To Use | Website |
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The 10 Best Remote Desktop Software Reviews
Below are my detailed summaries of the best remote desktop software that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
SetMe is an advanced remote desktop solution providing secure peer-to-peer connectivity for remote support sessions. It ensures end-to-end encryption to protect session content from unauthorized access. It's also reliable for ad-hoc and unattended remote support.
Why I Picked SetMe: SetMe stands out due to its ease of use and strong feature set tailored for secure and reliable remote access. A key feature is its end-to-end encryption, which is vital for safeguarding sensitive data during remote sessions. This level of security is essential for users who prioritize data protection. Additionally, SetMe offers cross-platform functionality, allowing seamless operation between Mac and Windows computers, which is particularly beneficial for users working across different operating systems. This flexibility ensures that users can maintain uninterrupted access and file transfers regardless of the platform they are using.
Standout features & integrations:
Features include cross-platform access, multi-session handling, secure unattended access, remote file transfer, reboot and auto-reconnect, and multi-display navigation.
Integrations include support for all Windows versions starting from Windows 7, Windows Server 2008 R2 and later, as well as macOS 10.13 High Sierra and later.
Pros and cons
Pros:
- Fast response times
- Supports file transfers
- Secure end-to-end encryption
Cons:
- No offline mode available
- Requires technical knowledge
SuperOps is a comprehensive PSA-RMM platform designed for MSPs, offering automation, patch management, and client management features. Its all-in-one approach to IT management and support allows MSPs to scale their operations without needing many different platforms.
Why I Picked SuperOps: I like that SuperOps allows technicians to operate files remotely using the file explorer, terminal, and registry editor. It also supports complete remote access to desktops through integrated tools like TeamViewer, Splashtop, and ConnectWise Control. Additionally, its features support a wide range of IT management functions, like asset, policy, patch, network, and alert management, along with a robust service desk module for managing tickets.
Standout features & integrations:
Features include remote monitoring, application deployment, workflow management, automated ticket assignment and scheduling, workflow automation, performance monitoring, multi-network support, path analysis, a client portal, project management, invoicing and payment capabilities, and reports and analytics.
Integrations include Splashtop, TeamViewer, Bitdefender, Xero, QuickBooks, Stripe, SentinelOne, Guardz, Hudu, Emsisoft, Microsoft Azure, and Webroot.
Pros and cons
Pros:
- Easy-to-use platform
- Good automation capabilities
- Integrated PSA and RMM solutions
Cons:
- Client portal could be improved
- Limited support for other languages
GoToMyPC is a remote access service tailored for individuals, small teams, and larger organizations, enabling users to access and control their computers from afar. It provides essential business functions such as unlimited remote access, file transfer, remote printing, and multi-monitor support, facilitating efficient work from any location.
Why I Picked GoToMyPC: One feature I like is its guest invite. This allows you to grant temporary access to your computer, facilitating collaboration or troubleshooting sessions. For IT professionals, this means you can assist clients or colleagues remotely, resolving issues without the need for physical presence. It also offers active connectivity monitoring. This provides the real-time status of your connection, helping you ensure a stable remote session. For IT troubleshooting, this means you can monitor the health of the connection and address any issues promptly, ensuring uninterrupted support.
Standout features & integrations:
Features include multi-monitor support, mobile access, maximum security, clipboard sync, desktop shortcut creation, usage reports, remote access, remote sound, guest invite, active connectivity monitoring, file transfer, and remote printing.
Integrations include RADIUS.
Pros and cons
Pros:
- Reliable remote access from any location
- Supports multiple monitors effectively
- Secure connections with strong encryption
Cons:
- Requires a constant internet connection
- No Linux support
Parallels is a software solution that empowers Mac users to run Windows, Linux, or other operating systems concurrently without rebooting. It is specifically crafted to streamline the virtualization process for Mac systems, making it ideal for those who need multiple OS environments.
Why I Picked Parallels: In my process of selecting tools, Parallels stood out due to its commitment to Mac virtualization. Comparing it with other solutions, I determined that its integration and performance on the Mac platform were unparalleled. Given its specific focus on Mac users who need to operate in diverse OS environments, Parallels is, in my opinion, the top choice for Mac virtualization.
Standout features & integrations:
Parallels boasts features like drag-and-drop between Mac and Windows, coherence mode which allows users to run Windows applications right on the Mac desktop, and high-performance speed, ensuring smooth operation.
Integration-wise, it works with macOS and offers support for a plethora of USB devices, ensuring adaptability in diverse scenarios.
Pros and cons
Pros:
- Coherence mode offers a blended experience of Mac and Windows
- High compatibility with USB devices
- Tailored experience for Mac users
Cons:
- Uses substantial system resources during intense operations
- Exclusive to Mac, no support for other platforms
TeamViewer has made a mark by offering a platform that allows users to remotely control, manage, read, and access devices across continents. Given its prowess in bridging geographical divides, it rightfully claims its spot as the best for global remote support.
Why I Picked TeamViewer: In the sea of remote desktop software, selecting the right one is crucial. TeamViewer stood out for me because of its sheer reach and reliable performance across borders. I judged it against its peers, and my opinion leans heavily towards its ability to effectively serve global users without compromising on quality. This is precisely why I deem TeamViewer best for global remote support.
Standout features & integrations:
TeamViewer boasts features like secure unattended access, file transfers, and cross-platform functionality. What's noteworthy is its ability to work with mobile-to-PC or even PC-to-mobile setups, catering to a diverse range of devices.
On the integration front, TeamViewer shines with compatibility for applications like Microsoft Teams and Slack, ensuring that teams remain connected and processes remain integrated.
Pros and cons
Pros:
- Performs effectively across varied geographical locations
- Strong security features, including end-to-end encryption
- Wide device and platform compatibility
Cons:
- Some users report occasional lag during sessions
- Can be complex for first-time users
Remote Utilities is a comprehensive remote access solution tailored for IT teams and Managed Service Providers (MSPs). It's designed to offer secure, scalable, and efficient remote control, support, and administration functionalities, making it the go-to choice for organizations with dedicated IT departments or MSPs managing multiple clients.
Why I Picked Remote Utilities: In evaluating various remote access tools, I zeroed in on Remote Utilities because of its robust features that cater specifically to the complexities faced by IT teams and MSPs. In my opinion, what makes it stand out is its modular structure, allowing professionals to customize their remote access experience. I chose it as the best for IT teams and MSPs because it effortlessly caters to their nuanced demands, from bulk deployment to detailed session logging.
Standout features & integrations:
Among Remote Utilities' most prominent features are its direct point-to-point connection for maximum security, Active Directory integration for bulk deployment, and a customizable viewer with multiple concurrent sessions.
The tool also integrates with RUT Server for centralized access, further proving its worth for larger IT setups.
Pros and cons
Pros:
- High scalability, ideal for growing IT teams and MSPs
- In-depth logging and reporting for compliance and audit purposes
- Direct point-to-point connections improve security
Cons:
- Requires some level of expertise to utilize all features
- Might be over-comprehensive for individual or small-scale users
LogMeIn Pro provides robust remote access capabilities tailored to support businesses in their transition and scaling of remote work dynamics. With a suite of features designed for corporate environments, it is particularly effective for businesses aiming to expand and streamline their remote work capabilities.
Why I Picked LogMeIn Pro: Among the multitude of remote access tools, LogMeIn Pro stood out to me. I selected it primarily due to its commitment to supporting businesses in their scaling endeavors. The platform provides a blend of versatility and security which I judged to be critical, especially when the intent is to amplify remote work. Consequently, its features and performance led me to determine that it truly excels for businesses that are on the cusp of, or already in the process of, scaling remote work.
Standout features & integrations:
LogMeIn Pro boasts a range of features including file transfer, remote printing, and multi-monitor display, ensuring users have a near-physical desk experience. Additionally, its robust security infrastructure, with end-to-end encryption, guarantees that business data remains in safe hands.
Integration-wise, the tool connects smoothly with popular applications like LastPass, providing better security, and GoToMeeting, facilitating swift remote collaboration.
Pros and cons
Pros:
- Features designed to emulate a physical workspace experience
- Easy integrations with popular business tools
- Robust security features including end-to-end encryption
Cons:
- Might have a learning curve for new users
- Pricier than some other remote access alternatives
Jump Desktop is a versatile remote desktop application that allows users to access and control their computers from virtually any device. Given its wide compatibility across platforms, it's a preferred solution for professionals and individuals who operate in diverse technological environments.
Why I Picked Jump Desktop: When selecting a remote desktop solution, Jump Desktop quickly caught my attention due to its unparalleled cross-platform capabilities. I found its ability to work consistently across a plethora of devices and operating systems quite remarkable. Based on my comparison and judgment, I determined that Jump Desktop is especially fit for those who regularly switch between different platforms and require consistent remote access.
Standout features & integrations:
Key features of Jump Desktop include its Fluid Remote Desktop protocol for smooth connections, support for multitouch gestures, and an integrated SSH tunnel for additional security.
Additionally, it offers integrations with cloud backup solutions and can work hand-in-hand with other productivity tools, enhancing the overall remote working experience.
Pros and cons
Pros:
- Has robust security measures, including SSH tunneling
- Uses the Fluid protocol for a lag-free connection experience
- Comprehensive cross-platform support, from Windows to macOS to mobile devices
Cons:
- Some advanced features might be overkill for basic personal use
- Might have a steeper learning curve for non-tech-savvy users
In the vast landscape of remote desktop tools, AnyDesk shines as a solution offering real-time access to systems. Its reputation for delivering smooth, uninterrupted connections aligns it perfectly with the tag of being best for low-latency performance.
Why I Picked AnyDesk: Choosing the right remote desktop tool often boils down to its performance metrics. AnyDesk was a clear selection when determining which tool had the least delay. After comparing it with several other tools, my opinion gravitated toward its unparalleled speed and responsiveness. This distinct edge in latency is why I believe AnyDesk is best suited for those prioritizing performance without delay.
Standout features & integrations:
AnyDesk excels with features like high-resolution support, ensuring crystal clear visuals, and its proprietary DeskRT codec, which compresses and transfers image data efficiently. Its ability to function even in bandwidths as low as 100 kB/s is commendable.
In terms of integrations, AnyDesk partners well with popular operating systems and offers an API for businesses aiming for custom integrations.
Pros and cons
Pros:
- Provides a highly intuitive user interface
- Works well even in limited bandwidth scenarios
- Efficient compression with DeskRT codec
Cons:
- Users have reported difficulties with multi-monitor setups
- Pricing structure can be confusing for some users
- Limited built-in collaboration tools
Chrome Remote Desktop offers a straightforward, web-based solution to access your systems remotely. As a component of the Google ecosystem, it uniquely allows users to work via their favorite browsers, which ties directly into being the optimal choice for browser-based access.
Why I Picked Chrome Remote Desktop: Of the myriad of remote desktop tools I examined, Chrome Remote Desktop immediately caught my attention. The sheer simplicity of accessing a remote system directly from a browser was unmatched in its convenience. This tool, being distinct in its web-only approach, led me to determine it as the ideal pick for users who prefer browser-based solutions.
Standout features & integrations:
One of the most prominent features of Chrome Remote Desktop is its hassle-free setup, requiring no software installations. With real-time support and cross-platform access (be it Windows, MacOS, or Linux), it is versatile.
Integration-wise, its connection with Google accounts ensures quick access and a familiar interface for those already entrenched in the Google ecosystem.
Pros and cons
Pros:
- Accessible on multiple platforms
- Part of the trusted Google ecosystem
- No software installation needed
Cons:
- Might face performance hiccups on slower connections
- Relies on Google account for all operations
- Limited advanced features compared to dedicated softwar
Other Noteworthy Remote Desktop Software To Consider
Below is a list of additional remote desktop software I shortlisted but did not make it to the top 10. Definitely worth checking them out.
- ConnectWise Control
For integrated IT solutions
- RealVNC
For direct network connection
- Zoho Assist
For on-the-go IT support
- Splashtop
For high-definition streaming
- Scalefusion
For multi-OS endpoint management
- Mikogo
Good for web conferencing and remote support
- AeroAdmin
Good for instant on-the-go remote desktop access
- Supremo
Good for quick, no-installation-required connections
- UltraVNC
Good for advanced users seeking customizability
- NoMachine
Good for high-resolution remote sessions
- Remmina
Good for open-source enthusiasts seeking flexibility
- Radmin
Good for secure corporate remote communications
- ShowMyPC
Good for simple and straightforward remote access
- LiteManager
Good for remote management of large networks
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Remote Desktop Software Selection Criteria
When selecting the best remote desktop software to include in this list, I considered common buyer needs and pain points like maintaining secure access to remote devices and reducing IT response times for offsite employees. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Connect to remote desktops or servers
- Transfer files between local and remote systems
- Provide remote tech support
- Enable screen sharing or session viewing
- Work across operating systems
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Session recording and playback
- Multi-monitor navigation support
- Wake-on-LAN functionality
- Remote printing capabilities
- Clipboard synchronization between devices
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Easy connection setup and navigation
- Minimal clicks to access core actions
- Clear screen and control responsiveness
- Organized dashboard or control center
- Simple access permission management
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Step-by-step connection wizards
- Interactive product tours or demos
- Availability of training videos or webinars
- Easy device setup for remote users
- Accessible support during implementation
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- Availability of live chat or email help
- Quick and accurate response times
- Access to detailed help center articles
- Support during account or device setup
- Community forums or user groups
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Features included at each pricing tier
- Cost per user or device
- Scalability with team or company size
- Free trial or limited free plan
- Transparent and predictable billing
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Reliability of connections and uptime
- Ease of installation and daily use
- Support responsiveness and helpfulness
- Flexibility for different use cases
- Reported technical issues or bugs
How to Choose Remote Desktop Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
Factor | What to Consider |
---|---|
Scalability | Make sure the software can grow with your team, support more users, and handle more devices without slowing down. |
Integrations | Check whether it integrates with ticketing systems, device management tools, or authentication platforms your team already uses. |
Customizability | You’ll want options to set up user permissions, adjust session settings, and tailor features to your IT policies. |
Ease of Use | Look for intuitive controls, a simple connection process, and minimal setup—especially if non-technical users will access it. |
Budget | Make sure the pricing structure matches your team size and usage needs, and check if there are extra charges for features or seats. |
Security Safeguards | Prioritize tools with encryption, multi-factor authentication, session logging, and IP whitelisting to protect your systems. |
Cross-platform support | If your team uses a mix of Windows, macOS, or Linux, make sure the software works across all operating systems. |
Support and uptime | Look for providers with strong uptime records and responsive support, especially if you're using this in a business-critical role. |
Trends in Remote Desktop Software
In my research, I sourced countless product updates, press releases, and release logs from different remote desktop software vendors. Here are some of the emerging trends I’m keeping an eye on:
- Browser-based access: More tools now let you access remote devices directly through a browser, no local app install required. This makes it faster to connect from any machine and helps with device restrictions.
- Session recording and playback: Vendors are adding built-in recording for audit trails or training. It’s helpful for IT teams that need to review support sessions or document issues for compliance.
- Biometric authentication: Some platforms are starting to support biometric login like fingerprint or facial recognition. This adds another layer of security without adding friction for users.
- Dynamic display adjustment: Tools are getting better at automatically resizing and adjusting resolution based on bandwidth or screen setup. It helps keep sessions stable and responsive even on weaker networks.
- Multi-user session control: A growing number of platforms now support more than one technician joining the same session. That’s useful for training, escalations, or team-based troubleshooting.
What Is Remote Desktop Software?
Remote desktop software allows users to access and control a computer or server from a separate location, often replicating the remote system's desktop interface on the user's device. This technology proves vital for IT professionals providing technical support, businesses enabling their employees to access work systems from home, and educators demonstrating applications in real time to students.
By bridging geographical distances, such software ensures that tasks, troubleshooting, or collaborations take place efficiently, regardless of where the involved parties are located. A good remote desktop connection isn't just about remote assistance; it's also about on-demand access, ensuring your VPN and firewall configurations are intact, and having a reliable mobile app for help desk situations.
Features of Remote Desktop Software
When selecting remote desktop software, keep an eye out for the following key features:
- Cross-platform access: Lets users connect between different operating systems like Windows, macOS, and Linux.
- File transfer: Allows you to move files between local and remote machines during a session.
- Session recording: Captures sessions for auditing, training, or quality assurance purposes.
- Multi-monitor support: Enables navigation across multiple monitors on the remote device.
- Clipboard syncing: Lets you copy and paste text or data between local and remote environments.
- Unattended access: Allows remote access to devices without requiring someone to approve the session.
- Chat and communication: Offers built-in chat so you can talk to the person on the other end during support.
- Remote printing: Lets you print documents from a remote device to a local printer.
- Wake-on-LAN: Lets you remotely power on sleeping or powered-off devices.
- Granular permission settings: Gives admins control over who can access what, when, and how.
Benefits of Remote Desktop Software
Implementing remote desktop software provides several benefits for your team and your business. Here are a few you can look forward to:
- Faster IT support: Your team can fix issues without needing to be physically near the device.
- Remote work access: Employees can log into their work computers from anywhere and stay productive.
- Lower travel costs: Techs and admins don’t have to travel for device maintenance or troubleshooting.
- Less downtime: You can diagnose and solve problems right away, even after hours or on weekends.
- Better collaboration: Some tools let multiple users join a session to work together or share input.
- Secure access control: Permission settings and login rules help make sure only the right people connect.
- Easier device management: Central dashboards help IT teams monitor and support all machines in one place.
Costs and Pricing of Remote Desktop Software
Selecting remote desktop software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in remote desktop software solutions:
Plan Comparison Table for Remote Desktop Software
Plan Type | Average Price | Common Features |
---|---|---|
Free Plan | $0 | Includes limited remote sessions, basic security features, community support, and access from one device. |
Personal Plan | $5–$15/user/month | Includes single-user access, file transfer, session recording, and chat support. |
Business Plan | $20–$40/user/month | Includes multi-user access, advanced security settings, remote printing, and priority support. |
Enterprise Plan | $50–$100/user/month | Includes custom permissions, audit logs, SSO integration, dedicated onboarding, and 24/7 support. |
Remote Desktop Software FAQs
Here are some answers to common questions about remote desktop software:
How can I ensure a secure remote desktop connection?
To maintain a secure connection, use software with strong encryption protocols, such as TLS or AES. Enable multi-factor authentication (MFA) for an added layer of security. Regularly update your software to patch vulnerabilities, and avoid using default ports to reduce exposure to potential attacks.
Can I access a remote computer from different operating systems?
Yes, many remote desktop solutions support cross-platform access. For instance, you can connect from a Mac to a Windows PC or vice versa. Ensure the software you choose is compatible with the operating systems your team uses.
What should I do if the remote desktop connection is slow or lagging?
Slow connections can result from limited bandwidth or high latency. To improve performance, reduce the display resolution and color depth in your remote desktop settings. Closing unnecessary applications on the host and client machines can also free up resources and enhance responsiveness.
Is it possible to transfer files between local and remote computers during a session?
Many remote desktop applications offer file transfer capabilities, allowing you to move files between connected machines. Check if the software includes this feature and ensure it’s enabled. Be mindful of security settings that may restrict file transfers.
How do I set up remote desktop access for multiple users?
Setting up multi-user access typically involves configuring user accounts and permissions on the host machine. Some remote desktop software supports concurrent sessions, enabling multiple users to connect simultaneously. Verify that your chosen solution accommodates the number of users you require.
What are the licensing considerations for remote desktop software?
Licensing varies among providers. Some offer free versions with limited features, while others require per-user or per-device licenses. Assess your organization’s needs and budget to select a licensing model that aligns with your usage and scalability requirements.
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What do you think?
I've delved deep into the world of remote desktop software, but the tech landscape is vast and ever-evolving. If there's a tool you swear by or a hidden gem I may have missed, I'd love to hear about it.
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