The 24 Best Remote Support Software for IT Teams in 2026
Best Remote Support Software Shortlist
Here’s my shortlist of the best remote support software:
You want a solution that fits your team's needs and makes problem-solving easier. I've been there, and I know the challenges you face. In my experience, remote support software can be a game-changer for your team. It helps you resolve issues faster and keeps your customers happy. But not all tools are created equal.
In this article, I'll share my top picks for remote support software. I've tested and reviewed each one independently, focusing on what really matters—ease of use, features, and value. You'll get an unbiased look at the best options available, helping you make an informed decision for your team.
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Best Remote Support Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-powered remote troubleshooting | Free trial available | From $149/technician/month (billed annually) | Website | |
| 2 | Best for secure connections | 15-day free trial | From $33/seat/month (billed annually) | Website | |
| 3 | Best for global IT asset management | Free trial + demo available | From $29/user/month | Website | |
| 4 | Best for collaborative customer communication and team inboxes | 14-day free trial | From $25/user/month (billed annually, minimum 10 seats) | Website | |
| 5 | Best for encrypted remote sessions | Free trial available | From $28.60/computer/month | Website | |
| 6 | Best for cross-platform use | 14-day free trial | From $49/user/month (billed annually) | Website | |
| 7 | Best for ease of use | 15-day free trial | From $8/user/month | Website | |
| 8 | Best for IT professionals | 14-day free trial | From $57/user/month | Website | |
| 9 | Best for customization | 14-day free trial + free demo available | From $27/user/month (billed annually) | Website | |
| 10 | Best feature-rich option | 15-day free trial | From $34.90/user/month (billed annually) | Website |
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Best Remote Support Software Reviews
Here’s a brief description of each remote support system featured on this top 10 list. I’ve also included a screenshot of each solution to give you a glimpse of their user interfaces.
Atera is a remote IT management platform built for managed service providers (MSPs) and IT teams. Its main focus is providing real-time remote monitoring, access, and automation across client systems, with remote support as one of its core capabilities.
Why I Picked Atera: I picked Atera because its remote support functionality is tightly integrated with its larger remote monitoring and management (RMM) suite. That means you can handle troubleshooting and repairs while also monitoring device health, patching software, and managing tickets—all from one platform. The AI-powered ticketing tool categorizes issues by keyword and generates ticket summaries to speed up resolution. This helps your team handle support requests more efficiently and reduces manual overhead during remote sessions.
Standout Features and Integrations:
Features includes unattended remote access, allowing you to resolve issues without user interaction. Multi-monitor support helps you work across multiple displays when troubleshooting complex setups. You can also launch remote sessions through its integration with Splashtop.
Integrations include Microsoft Teams, Slack, ServiceNow, Okta, Azure Active Directory, Microsoft Outlook, WhatsApp Notifications, monday.com, Jira Software Cloud, Acronis Cyber Protect Cloud, Google Sheets, and ChatGPT (OpenAI).
Pros and cons
Pros:
- Auto-discovery of devices
- Real-time CVE vulnerability scanning
- Centralized inventory for network assets
Cons:
- Customization options may feel limited
- Some features require separate add-ons
SetMe is an advanced remote desktop solution designed to provide secure access and control over remote computers from anywhere in the world.
Why I picked SetMe: It offers end-to-end encryption using WebRTC technology, ensuring secure, real-time connections. This is crucial for maintaining data security during remote sessions and file transfers, a significant benefit for businesses that prioritize data protection. Furthermore, SetMe supports cross-platform functionality, enabling connections between Mac and Windows devices while facilitating easy file transfers. This is particularly advantageous for organizations with mixed IT environments.
SetMe Standout Features and Integrations:
Features include advanced reporting and user management capabilities that provide critical insights into user activities. Additionally, the software's ability to manage multiple sessions simultaneously increases productivity by allowing multitasking, a key advantage for support teams handling numerous requests.
Integrations are not available with SetMe.
Pros and cons
Pros:
- Facilitates easy drag-and-drop file transfers
- Cross-platform support
- Ensures secure communication and data sharing
Cons:
- Potential compatibility issues with older operating systems or devices
- Plan comes with a max of three licensed users
Deel IT is a global IT management platform that helps businesses standardize and automate their IT operations across 130+ countries. It enables teams to efficiently procure, deploy, and manage IT assets while ensuring security and compliance.
Why I picked Deel: I like Deel IT’s automated onboarding and offboarding workflows. When a new employee joins, the platform ensures they receive a pre-configured device with security measures like mobile device management (MDM) and endpoint protection already in place. It also allows IT admins to grant or revoke app access remotely, ensuring that departing employees no longer have access to sensitive company data.
Deel Standout Features and Integrations:
Features include global device tracking, which gives IT teams real-time visibility into all deployed assets, allowing them to monitor device health and enforce security policies. The platform also provides 24/7 hardware support, enabling businesses to outsource troubleshooting and repairs while ensuring that replacement devices are quickly available when needed.
Integrations include QuickBooks, Workday, UKG, SAP, Netsuite, Carta, Xero, Greenhouse, Slack, Microsoft Teams, Okta, and OneLogin.
Pros and cons
Pros:
- Automates IT asset provisioning and retrieval
- Streamlines global IT compliance and security
- Global support for troubleshooting and repairing devices
Cons:
- Limited support for highly specialized IT tools
- Doesn't offer more advanced IT features, like network monitoring
New Product Updates from Deel
Deel Weekly Updates: Integrations, Automation, and Compliance Enhancements
This week’s release brings OpenSesame integration, automated talent invoicing, granular feature controls, Salary Budgets 2.0, flexible probation periods, mandatory onboarding gating, and AI-powered employment letters to help you work smarter and comply with local regulations. Visit Deel's website for more.
for more.
Front is a customer communication platform with powerful remote support software features like a team inbox that can improve response times and workflows.
Why I picked Front: Front caught my eye because it lets users access and manage emails, social media messages, chats, and SMSes in a shared inbox. It lets teams assign conversations to specific team members to ensure accountability. Team members can leave comments within conversations to share relevant information or seek input from others.
Front Standout Features and Integrations:
Features I want to highlight are collision detection, which prevents duplicate responses by alerting team members when someone else is working on a conversation. With automated workflows, you can set up rules and automation to streamline repetitive tasks (e.g., if an agent doesn’t reply to an email within 30 minutes, tag it as an SLA breach). You also get real-time notifications about updates and progress to stay informed.
Integrations are available natively for 50+ tools, including Asana, ClickUp, Drift, HipChat, Intercom, Jira, PagerDuty, Outreach, and Salesforce. APIs and Zapier connection are available.
Pros and cons
Pros:
- Let's you snooze conversations or set reminders to follow up at a later time
- Pre-built email templates for commonly used responses
- Can use live chat widget and chatbot
Cons:
- Can be difficult to find older conversations from an email thread
- Steep learning curve
New Product Updates from Front
Deliver Fast, High-Touch Support with Front AI on Slack
Front introduces AI integration with Slack for superior support. ThIS helps teams resolve Slack conversations faster while maintaining high-quality, personalized support. For more information, visit Front's official site.
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GoToMyPC is a remote desktop software that allows users to access their computers from any internet-connected device, providing the ability to work from any location. It offers secure and immediate access to your PC through a web browser, making it ideal for professionals who need to connect to their office computers from home or while on the move.
Why I picked GoToMyPC: GoToMyPC offers robust security features that make it a reliable choice for remote support. When you connect remotely, it uses end-to-end encryption with 128-bit AES to keep your data private and secure. This means that everything you do during a session is protected from unauthorized access. The software also requires multiple nested passwords and a unique access code for each machine, adding an extra layer of security.
GoToMyPC Standout Features and Integrations:
Features include remote sound, which lets you listen to audio from your remote computer on your local device, useful for monitoring alerts or notifications. The guest invite feature allows you to grant temporary access to your computer, facilitating collaboration or troubleshooting sessions. Additionally, active connectivity monitoring provides real-time status of your connection, helping you ensure a stable remote session.
Integrations include RADIUS.
Pros and cons
Pros:
- Secure connections with strong encryption
- Supports multiple monitors effectively
- Reliable remote access from any location
Cons:
- No Linux support
- Requires a constant internet connection
TeamViewer is a remote access and support software solution that prioritizes security and privacy while maintaining simplicity.
Why I picked TeamViewer: I picked TeamViewer because it offers multi-platform access for Windows, macOS, Linux, and iOS and Android mobile devices. You can connect from mobile to PC, PC to mobile, and mobile to mobile. You can share your iPhone and iPad screens to a remote device, use its QuickSteps toolbars for shortcuts, and record sessions for training and auditing.
TeamViewer Standout Features and Integrations:
Features that stand out for me are that it can provide remote access for Augmented Reality (AR) and Virtual Reality (VR) devices, as well as Internet of Things (IoT) devices and sensors. It offers secure and encrypted connections with two-factor authentication (2FA) and support for HIPAA compliance. You can also share and transfer files with drag-and-drop functionality.
Integrations are available natively for Freshworks, Slack, ServiceNow, NinjaOne, Synology, Microsoft Teams, and Atlassian. APIs are available.
Pros and cons
Pros:
- Access control for managing permissions and roles
- Wake-on-LAN functionality for accessing switched-off devices
- High-definition remote sessions with audio and video conferencing capabilities
Cons:
- Speed may sometimes be slow
- Pricing plans are higher than other competitors
With Zoho Assist, you can provide technical support for your customers, access files and folders remotely, and collaborate with team members in real-time.
Why I picked Zoho Assist: I like Zoho Assist’s ease of use yet robust features. You can remotely access devices, even unattended. Screen sharing, screen recording, file sharing, live chat, remote printing, and reboot — you get all this on multi-platform support, including Windows, Mac, Linux, and more.
Zoho Assist Standout Features and Integrations:
Features that I want to highlight are that you can use its whiteboard feature to draw diagrams, make annotations, or brainstorm ideas collaboratively. Zoho Assist supports Wake-on-LAN, allowing you to remotely turn on a device in sleep or hibernation mode. If you need to transfer the session to another technician, Zoho Assist makes it possible without interrupting the support session.
Integrations are available natively for Zendesk, Service Now, Jira, Freshdesk, Spiceworks, Zoho Desk, G Suite, Slack, ManageEngine ServiceDesk Plus, and Microsoft Teams.
Pros and cons
Pros:
- Can record sessions
- Support for iOS and Android available
- In-depth reports and easy downloads in CSV and PDF format
Cons:
- Slow customer support
- Lacks advanced functionalities such as remote scripting
GoTo Resolve offers various remote support and monitoring tools that allow IT professionals to access and fix devices remotely.
Why I picked GoTo Resolve: I like how GoTo is compatible with Windows, macOS, and Linux operating systems, and IT professionals can access and fix devices remotely without the user's presence. IT professionals can easily navigate between multiple monitors during a support session and restart a device remotely without ending the support session.
GoTo Resolve Standout Features and Integrations:
Features that I appreciate are that you can generate diagnostic reports to identify hardware or software issues. It lets you invite other team members to view or control a support session for training or additional support. You can draw attention to specific parts of a screen during a support session with annotation tools.
Integrations are available natively for Zendesk, Microsoft Teams, Outlook, Docebo, Prezi, Hubspot, Marketo, ActiveDemand, and Zoho CRM.
Pros and cons
Pros:
- Transfer files securely between devices during a support session
- Record support sessions for future reference or quality assurance purposes
- Support multiple devices simultaneously
Cons:
- Requires fast internet connection to work
- Pricing can be high for freelance IT professionals
ConnectWise ScreenConnect is a cloud-based solution that offers remote support, remote access, and remote meetings.
Why I picked ConnectWise ScreenConnect: I chose ConnectWise for its customization capabilities — you can add your brand identity elements like logos without coding. There are over 1,200 edit options; you can use custom URLs and white label your portal with icons, favicons, colors, and designs. You can even use your local language for menu items and embed TeamViewer into your site with an iframe.
ConnectWise ScreenConnect Standout Features and Integrations:
Features that I liked are its compatibility with ChromeOS, Windows, macOS, Linux, and Unix operating systems and browser support for Edge, Safari, Chrome, and Firefox. Technicians can enable a live stream session to resolve user issues in real-time. They can even save visual records for evidence and billing purposes.
Integrations are available natively for platforms like Acronis, ConnectWise PSA, Freshdesk, Solarwinds Passportal, and Zendesk.
Pros and cons
Pros:
- 2FA and SSL connectivity
- Self-hosted option
- Unattended support available
Cons:
- Occasional glitches and bugs during use
- Steep learning curve
ISL Online is a multi-platform remote support solution with features like file sharing, remote printing, and online collaboration tools.
Why I picked ISL Online: During my analysis, I found that ISL Online has plenty of features to simplify remote support. You can connect to ISL via options like a desktop app, website, email invite, live chat, access password, mobile app, and more. You can view, control, pause, resume, and share screens from Windows, macOS, or Linux computers.
ISL Online Standout Features and Integrations:
Features that I liked about ISL are that it lets you make a video call for personal support and you can work with multiple monitors. There are also whiteboard tools, customization options for language and colors, a clipboard for easy copy-paste, keyboard shortcuts, and groups and tags for selecting relevant remote computers.
Integrations are available natively for BMC Remedy, ConnectBox, and Remote Desktop Manager. APIs are available.
Pros and cons
Pros:
- Can use a black screen to hide critical information
- AES 256 end-to-end encryption and 2FA for enhanced security
- You can select a specific part of your client’s screen for easy resolution
Cons:
- Limited integrations
- Can require extensive training to utilize its features fully
Other Remote Support Software
Here are a few more options if you want additional suggestions:
- UltraVNC
Open-source option
- ControlUp
For real-time monitoring
- RemotePC
For small businesses
- Blitzz
For video support
- Splashtop
For security
- Scalefusion
For multi-OS endpoint management
- SuperOps
For managed service providers
- NinjaOne
For large enterprises
- FixMe.IT
For on-demand support
- Remote Utilities
For network administration
- AnyDesk
For fast and secure connections
- Zendesk
For multi-channel customer support
- BeyondTrust Remote Support
For privileged access management
- LogMeIn Pro
For file transfer
Selection Criteria for Remote Support Software
When selecting the best remote support software to include in this list, I considered common buyer needs and pain points like ease of integration and user-friendly interfaces. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Remote access to devices
- File transfer capabilities
- Session recording
- Multi-platform support
- Real-time chat
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Custom branding options
- Advanced security measures
- Integration with CRM systems
- Mobile device support
- Session analytics
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface
- Easy navigation
- Minimal learning curve
- Customizable settings
- Quick access to support
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates
- Comprehensive webinars
- Chatbot assistance
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multi-channel support options
- Response time
- Knowledgeable support staff
- Community forums
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Free trial availability
- Flexible subscription plans
- Discounts for long-term use
- Features offered for the price
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly reported issues
- Praise for specific features
- Feedback on customer support
- Frequency of updates and improvements
How to Choose Remote Support Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Can the software grow with your team? Consider if it supports more users or devices without a hitch as your needs expand. |
| Integrations | Does it work with your existing tools like CRM or ticketing systems? Check for compatibility to avoid data silos and extra work. |
| Customizability | Can you tailor the software to fit your workflows? Look for options that allow you to adjust settings or create custom reports. |
| Ease of use | Is the interface intuitive for your team? A tool that's easy to navigate reduces training time and errors. |
| Implementation and onboarding | How quickly can your team get up and running? Look for comprehensive onboarding resources like tutorials and guides to ease the transition. |
| Cost | Does the pricing fit your budget? Compare the cost against the value it brings, including any hidden fees or long-term contracts. |
| Security safeguards | Are there strong security measures in place? Ensure the software offers encryption and complies with your industry's data protection standards. |
| Support availability | Is help available when you need it? Consider the support channels offered and response times to ensure your team can resolve issues quickly. |
What Is Remote Support Software?
Remote support software is a tool that lets IT professionals access and troubleshoot users’ devices from any location. It’s mainly used by help desk teams, system administrators, and managed service providers who need to resolve technical problems quickly without being onsite.
Features like screen sharing, file transfer, and session recording help with diagnosing issues, guiding users, and maintaining secure audit trails. Overall, these tools make it easier to fix problems fast, reduce downtime, and keep users productive.
Features
When selecting remote support software, keep an eye out for the following key features:
- Remote access: Allows technicians to connect to devices from anywhere, making troubleshooting convenient and efficient.
- File transfer: Enables the secure exchange of files between devices, facilitating quick data sharing for issue resolution.
- Session recording: Records remote sessions for auditing and training purposes, helping teams review and improve support interactions.
- Multi-platform support: Ensures compatibility with various operating systems and devices, providing flexibility in support scenarios.
- Real-time chat: Offers instant communication with users during support sessions, enhancing collaboration and understanding.
- Custom branding: Lets businesses personalize the user interface, reinforcing brand identity during support interactions.
- Advanced security: Provides encryption and authentication measures to protect sensitive data during remote sessions.
- Integration capabilities: Connects with existing tools like CRM and ticketing systems, streamlining workflows and data management.
- User-friendly interface: Simplifies navigation and use, reducing training time and minimizing errors.
- Scalability: Accommodates growing teams and device numbers, ensuring the software remains effective as needs evolve.
Benefits
Implementing remote support software provides several benefits for your team and your business. Here are a few you can look forward to:
- Increased efficiency: Remote access and real-time chat allow technicians to solve issues faster, reducing downtime.
- Cost savings: Eliminates the need for on-site visits, lowering travel expenses and saving time.
- Improved customer satisfaction: Quick issue resolution and effective communication enhance the user experience.
- Enhanced security: Advanced security features protect sensitive data during remote sessions, ensuring peace of mind.
- Flexible support: Multi-platform support means you can assist users on various devices and operating systems.
- Scalability: As your business grows, the software can accommodate more users and devices without losing effectiveness.
- Training and compliance: Session recording helps with training new staff and maintaining compliance by keeping detailed records.
Costs & Pricing
Selecting remote support software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in remote support software solutions:
Plan Comparison Table for Remote Support Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic remote access, file transfer, and limited support. |
| Personal Plan | $5-$25/user/month | Remote access, file transfer, session recording, and email support. |
| Business Plan | $30-$60/user/month | Multi-platform support, custom branding, advanced security, and phone support. |
| Enterprise Plan | $75-$150/user/month | All features from other plans, integrations, priority support, and scalability. |
Remote Support Software FAQs
Here are some answers to common questions about remote support software:
Can remote support software be used on mobile devices?
Yes, many remote support tools offer mobile device compatibility. This allows your team to provide assistance on smartphones and tablets, which is helpful if you’re supporting a mobile workforce or clients who use mobile devices. Check if the software has dedicated mobile apps or a responsive web interface to ensure smooth operation on smaller screens.
Is installation required for the end user?
Some tools require a lightweight client to be installed on the user’s machine, while others offer web-based or on-demand sessions. The setup process can impact the speed and ease of support delivery. Tools that offer both options give more flexibility in real-world scenarios.
Does remote support software work across different operating systems?
Most platforms are built to support cross-platform functionality, including Windows, macOS, and various Linux distributions. Some also support mobile OS like iOS and Android, but compatibility levels can vary. It’s important to confirm which systems the software natively supports before deployment.
Are sessions recorded automatically or manually?
Recording behavior varies—some tools offer automatic session recording, while others require manual activation. Storage location and format for those recordings also depend on the platform’s architecture. If audits or playback are important, review how recording is handled and retrieved.
Does the software support unattended access?
Many platforms support unattended access, allowing technicians to connect without user presence. This is typically set up via a persistent agent installed on the device. Be sure to check how unattended access is enabled and whether it’s configurable per device or globally.
What’s Next:
If you're in the process of researching remote support software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.