20 Best MSP Software of 2025

NinjaOne is a remote monitoring and management software that tracks devices in real-time to handle client endpoints at scale.

Why I picked NinjaOne: I put NinjaOne on this list for its unified device management — you can monitor and control all your clients’ virtual machines, servers, and devices. There’s also patch management for Windows, Mac, and Linux endpoints. You can also automatically detect and resolve endpoint issues like missed reboots and open ports.

NinjaOne Standout Features and Integrations:

Features that I want to highlight are that NinjaOne can automatically send alerts to technicians when an issue arises. All endpoint tasks like device setup, maintenance, app installs, and even patching can be automated.

Integrations are available natively for SentinelOne, TeamViewer, Slack, Splashtop, and Okta.

Syncro is an all-in-one platform designed for MSPs. It combines Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools, enabling you to monitor client systems, manage tickets, and automate billing from a single interface. 

Why I picked Syncro: I like its robust scripting engine. You can access a library of ready-to-use scripts or create custom ones to automate tasks like system maintenance and issue remediation.  Another valuable feature is Syncro's automated patch management. You can schedule and deploy patches for both Windows and third-party applications, ensuring client systems stay up-to-date and secure. 

Syncro Standout Features and Integrations:

Features include monitoring and alerts, powerful scripting, smart ticketing, remote access, billing and invoicing, a mobile app, automation, customizable policies, compliance reporting, customer relationship management, and contract and SLA management. 

Integrations include Worldpay, Stripe, PayPal, Acronis Cyber Protect, Bitdefender GravityZone, ConnectWise Importer, Dropbox, IT Glue, Google Calendar, Microsoft Outlook Calendar, Microsoft Teams, and Zapier.

PowerDMARC is an email authentication SaaS platform for MSPs and MSSPs designed to automate and simplify domain name security management for multiple clients using one platform.

Why I picked PowerDMARC: PowerDMARC offers a multi-tenant, self-service control panel with support for multiple languages, making it ideal for MSPs handling multiple clients. This feature allows you to manage and monitor multiple domains efficiently, providing a centralized view of your clients' email authentication statuses. Additionally, PowerDMARC's platform is MSP/MSSP ready, offering white-label support for URL, DMARC RUA, RUF, Hosted SPF, Hosted DKIM, DMARC MTA-STS, TLS-RPT, and BIMI.

PowerDMARC Standout Features and Integrations:

Features include automated alerts which can be configured to be triggered via mail, Slack, Discord, or custom webhooks. It also offers DMARC reporting, which provides detailed insights into email authentication, helping organizations identify and mitigate spoofing attempts.

Integrations include Gradient MSP, SecLytics, and Connectwise, along with PSA sync support available for 15+ directories.  

LogicMonitor provides comprehensive monitoring capabilities for IT infrastructures, with automation and AI-driven predictive insights that help MSPs identify problems before they impact their clients.

Why I picked LogicMonitor: I appreciate that LogicMonitor supports both public and private cloud infrastructure and on-premises and hybrid environments. It offers multi-tenant support, allowing MSPs to manage and monitor multiple clients from a single dashboard. You can create custom dashboards with pre-built templates for each client for a more visual and personal experience.

LogicMonitor Standout Features and Integrations:

Features that I liked during my evaluation are that it provides comprehensive monitoring capabilities for IT infrastructures, including servers, containers, databases, synthetic websites, virtual machines, networks, storage, and applications. The platform sends alerts and notifications to MSPs when issues arise, ensuring they can quickly address any problems.

Integrations include 2,000+ native options like PagerDuty, Redis, BigPanda, ServiceNow, ConnectWise, Citrix, and Juniper Mist.

With Pulseway, you can monitor all your systems and applications in real-time, allowing for enhanced visibility and control over your IT infrastructure.

Why I picked Pulseway: I like that Pulseway's real-time monitoring allows for constant tracking of the performance and status of devices, including CPU usage, memory usage, disk space, network usage, and more. Pulseway's monitoring capabilities extend to web applications, cloud services, and network devices.

Pulseway Standout Features and Integrations:

Features that stand out for me are that you can get real-time notifications about IT issues via SMS, email, or push notifications on your mobile devices. You can also get detailed reports on system performance, usage, and health. You can automate multi-step tasks and workflows using Pulseway's advanced automation feature.

Integrations are available natively for Autotask, Zendesk, PowerShell, PagerDuty, Slack, IT Glue, and ConnectWise. APIs are available.

ConnectWise is known for its automation capabilities that enhance MSP workflows and help maximize efficiency.

Why I picked ConnectWise: I appreciate that ConnectWise has tools for time tracking, CRM, and billing and invoicing to automate billing processes. It also has a ticketing system to manage client issues. It consolidates issues from email, phone, and live chat and offers automated escalations.

ConnectWise Standout Features and Integrations:

Features that I found helpful are that it offers project management functionalities so MSPs can track progress on client tasks. There’s also real-time visibility into business metrics, remote monitoring and management, inventory management, and contract management.

Integrations are available natively for Bitdefender, Acronis, Veeam, Connect Booster, AlertOps, Auvik, LogMeIn, Slack, and IT Glue. APIs and SDKs are available.

N-able is a cloud-based software that helps MSPs monitor, manage, and secure their customers' IT infrastructure from a centralized platform.

Why I picked N-able: As businesses scale, they require IT resources for handling networks, security, and backups — all of which N-able provides. I put N-able on this list because it offers a complete suite of IT services. You can automatically discover and map customer networks, perform patch management, and reduce the risk of data loss with backup and recovery tools.

N-able Standout Features and Integrations:

Features that I found valuable are efficient ticket organization, where you can design workflows and routing rules, create agent queues so the right technician handles the ticket, and email customers from the ticket itself. You can also remotely monitor and manage customer IT infrastructure, reducing the need for on-site visits.

Integrations are available natively for Able Ninja, Acronis, Auvik, Barracuda, Cisco Meraki, Datto RMM, and Kaspersky.

SuperOps is a PSA (professional services automation) platform designed for MSPs to help them easily manage clients, projects, and resources all in one place.

Why I picked SuperOps: I like SuperOps’s comprehensiveness. Remote monitoring and management, service catalog, asset management, customizable dashboards, and integrated security solutions — SuperOps has it all. It also has a modern service desk to manage issues and tickets.

SuperOps Standout Features and Integrations:

Features that I want to spotlight are its CRM which helps you streamline client management, contract management to simplify invoicing, automated patch management, and rule-based alerts. You can also use its IT documentation features to organize knowledge.

Integrations are available natively for TeamViewer, QuickBooks, Stripe, Hudu, SentinelOne, and Acronis.

SolarWinds offers IT management tools for MSPs and IT professionals. Its solutions are designed to improve efficiency, reduce downtime, and protect against cybersecurity threats.

Why I picked SolarWinds: I picked SolarWinds because of its rich set of MSP-related offerings. It allows remote monitoring and management and provides backup and recovery solutions in case of disasters. SolarWinds also has a service desk which is a centralized platform for managing client tickets and requests.

SolarWinds Standout Features and Integrations:

Features that impressed me are its automatic patch updates to devices to ensure they are up-to-date and secure. With network monitoring, you can troubleshoot network issues to keep clients connected and productive. With its reporting and analytics, you get insights into key metrics such as network availability, resource consumption, and service performance.

Integrations are available natively for Dameware, Jira, Microsoft Teams, Orion, Slack, and Zendesk. Zapier connections are available.

IBM's Managed Security Service Provider (MSSP) program is designed to address the evolving threat landscape and help organizations build a strong security posture.

Why I picked IBM: I chose IBM’s MSSP program because it offers robust capabilities for threat detection, investigation, and response. You can use its suite of technologies for security orchestration, automation, and response (SOAR), security information and event management (SIEM), and network detection and response (NDR) to speed up incident response processes.

IBM Standout Features and Integrations:

Features that I particularly liked are its ability to monitor network activity in real time where it profiles your assets constantly to spot hidden threats and compromised devices. It also uncovers unusual lateral movements and can query historical network activity to help you take proactive steps. Security operations center (SOC) teams can receive critical alerts, use AI to automate case investigation, and leverage its threat timeline and contextual threat intelligence to create root-cause analysis.

Integrations are available natively for Microsoft Azure, AWS, Google Cloud, Red Hat, and ServiceNow. APIs and software development kits (SDKs) are available.