12 Best Remote Monitoring and Management Software Shortlist
After a thorough evaluation, I've curated the 12 best remote monitoring and management software to address your specific challenges.
- ConnectWise Automate - Best for comprehensive IT automation
- N-Able - Best for scalable monitoring solutions
- Datto - Best for data backup and disaster recovery
- ninjaOne - Best for centralized IT management
- Atera - Best for combined RMM and PSA functions
- Pulseway - Best for real-time remote monitoring
- ManageEngine - Best for holistic IT operations management
- SysAid - Best for IT service management and ticketing
- Addigy - Best for Mac and iOS device management
- Domotz Pro - Best for network and device management
- Comodo RMM - Best for security-focused management
- MSP360 - Best for cloud backup and storage management
Navigating the IT landscape, I've found that the right RMM software can be transformative. Combining remote access with cloud-based and on-premise capabilities, this tool enables efficient remote control of Windows, Android, and other platforms, even extending its reach to virtual machines. From antivirus protection for end-user devices to IT asset management for network devices, the benefits are vast.
What Is a Remote Monitoring and Management Software?
Remote monitoring and management (RMM) software provides IT professionals and managed service providers (MSPs) with tools to oversee, control, and manage client endpoints, networks, and computers remotely. These platforms enable users to conduct routine maintenance, deploy patches, manage updates, and respond to specific issues without having to be physically present at the device or system in question.
With an RMM platform, you can read real-time data, execute remediation actions, handle file transfers, and streamline troubleshooting. Especially with mobile app features, monitoring software bridges the gap, letting you oversee client networks whether they're using mobile devices or other network management tools. When it comes to ensuring IT operations, remote monitoring & management is pivotal.
Overview of the 12 Best Remote Monitoring and Management Software
1. ConnectWise Automate - Best for comprehensive IT automation
ConnectWise Automate empowers IT teams with tools designed specifically for the monitoring and management of systems. It truly emphasizes its prowess in automation, offering proactive solutions to address system intricacies.
Why I Picked ConnectWise Automate:
When selecting tools for this list, I based my decisions on a balance of functionality, usability, and specialization. In comparing various RMM solutions, ConnectWise Automate distinctively stood out due to its comprehensive suite of IT automation tools. This depth in automation makes it a front-runner, particularly for professionals looking to proactively address and resolve IT challenges without manual redundancies.
Standout features & integrations:
At its core, ConnectWise Automate offers features like automated patch management, endpoint management, and detailed network monitoring. Additionally, its remote support capability is a testament to its commitment to efficiency. In terms of integrations, it pairs well with leading CRM platforms, helpdesk tools, and IT documentation solutions, ensuring that it sits harmoniously within any IT tool ecosystem.
Pricing:
From $19/user/month (min 3 seats)
Pros:
- Comprehensive suite of IT automation tools
- Detailed network monitoring capabilities
- Pairs effortlessly with leading third-party platforms
Cons:
- Can be initially complex for newcomers
- Starting price might be steep for some budgets
- Minimum seat requirement may not be ideal for smaller teams
2. N-Able - Best for scalable monitoring solutions
N-Able delivers a suite of tools targeted at monitoring and managing IT systems with efficiency. Its key differentiation lies in offering solutions that effortlessly scale, making it an asset for growing businesses.
Why I Picked N-Able:
During my selection process, I put a premium on tools that could adapt to changing business needs. Through comparison and evaluation, N-Able was evident in its commitment to scalability. I chose this platform because, in my judgment, it offers one of the most dynamic approaches to monitoring, particularly fitting for enterprises that foresee growth or fluctuations in their IT demands.
Standout features & integrations:
N-Able is equipped with features like endpoint detection, advanced reporting, and proactive alert systems. Furthermore, it facilitates remote management, which is indispensable in today's distributed work environments. On the integrations front, N-Able meshes well with popular PSA tools, ticketing systems, and backup solutions, ensuring that businesses can maintain a streamlined workflow.
Pricing:
From $25/user/month (billed annually)
Pros:
- Dynamic monitoring suited for scalable needs
- Robust integrations with popular IT tools
- Detailed reporting capabilities
Cons:
- Annual billing might deter some users
- Initial setup can be time-consuming
- Lacks a native mobile application for on-the-go management
3. Datto - Best for data backup and disaster recovery
When it comes to preserving essential data and ensuring swift recovery post-disruptions, Datto emerges as a robust contender. Its unique suite is particularly designed for businesses that prioritize data integrity and want a plan for unforeseen tech disasters.
Why I Picked Datto:
In the process of selecting the finest tools, I looked for solutions that address data-related vulnerabilities that many businesses face. After comparing several platforms, Datto caught my attention due to its superior focus on both backup and disaster recovery. I believe this dual functionality makes it paramount for companies serious about their data's security and continuity.
Standout features & integrations:
Datto showcases features like image-based backups, instant virtualization, and ransomware protection, ensuring data is not only backed up but also protected against modern threats. For integrations, Datto harmonizes easily with key professional services automation (PSA) tools and remote monitoring and management (RMM) platforms, providing a cohesive data protection strategy.
Pricing:
From $30/user/month (billed annually) + $100 base fee per month
Pros:
- Comprehensive data backup and recovery solution
- Inbuilt ransomware protection feature
- Integration with leading PSA and RMM tools
Cons:
- Might be pricier for smaller businesses
- Limited native cloud storage options
- Interface may come off as complex for first-time users
4. ninjaOne - Best for centralized IT management
ninjaOne provides a platform that combines various IT management tasks into one unified dashboard, simplifying the workflow for IT teams. Its capability to bring together diverse functionalities under a single umbrella aligns with the need for centralized IT management, making it an apt choice for businesses that aim to streamline their operations.
Why I Picked ninjaOne:
When I dove into the realm of IT management tools, my goal was to find a solution that stood out in terms of efficiency and comprehensiveness. I chose ninjaOne because of its distinctive ability to centralize multifaceted IT tasks. This unique integration capability, in my judgment, substantiates its claim as the prime choice for businesses aiming for consolidated IT management.
Standout features & integrations:
ninjaOne boasts features such as remote monitoring, automated patching, and detailed reporting. These aspects ensure IT teams remain proactive and efficient. Furthermore, it smoothly integrates with popular tools like TeamViewer, Splashtop, and Bitdefender, ensuring a broad range of functionalities can be accessed from one platform.
Pricing:
From $20/user/month (billed annually) + $25 base fee per month
Pros:
- Unified dashboard for various IT tasks
- Extensive integration capabilities with leading tools
- Automated patching for up-to-date systems
Cons:
- Might present a learning curve for those new to centralized IT management
- Limited customization options in the dashboard
- Some users might find the interface less intuitive
5. Atera - Best for combined RMM and PSA functions
Atera is an all-in-one platform designed to unify the processes of Remote Monitoring and Management (RMM) and Professional Services Automation (PSA). By combining these functions, it caters to IT professionals and MSPs who seek a unified solution for managing their clients' infrastructures efficiently.
Why I Picked Atera:
In my quest for comprehensive IT management tools, the juxtaposition of RMM and PSA in a single platform made Atera stand out. I selected Atera because it provides a distinctive blend of these core functions, streamlining tasks that are usually scattered across multiple tools. This fusion, in my opinion, justifies its position as the best tool for those aiming to unify their RMM and PSA operations.
Standout features & integrations:
Atera excels with features such as automated IT processes, real-time alerts, and detailed performance reporting, enhancing proactive IT management. The tool also integrates easily with software like QuickBooks, Xero, and ConnectWise, adding to its repertoire of unified IT functionalities.
Pricing:
From $59/user/month (billed annually)
Pros:
- Combination of RMM and PSA in one platform
- Provides real-time alerts for immediate action
- Wide range of integrations with popular software
Cons:
- Might be complex for users unfamiliar with RMM and PSA concepts
- Requires periodic updates for optimal performance
- Limited customization options in some modules
6. Pulseway - Best for real-time remote monitoring
Pulseway offers a platform for IT professionals and teams to keep tabs on their systems and networks, no matter where they are. With its focus on real-time remote monitoring, Pulseway delivers instant alerts and system status, making it essential for businesses that prioritize immediate insights and response times.
Why I Picked Pulseway:
While comparing various remote monitoring platforms, I was drawn to Pulseway's dedication to real-time data delivery. I judged it to be a cut above the rest due to its straightforward interface and rapid alert system. The very essence of Pulseway, which revolves around offering insights in real-time, is what convinces me that it's ideally suited for businesses seeking that instantaneous snapshot of their systems' health.
Standout features & integrations:
Pulseway shines with its mobile-first approach, allowing IT admins to manage systems directly from their smartphones. The platform also boasts automated workflows, aiding in swift problem resolution. For extended functionality, Pulseway integrates with popular tools like Slack, Zendesk, and Trello, promoting effective communication and task management.
Pricing:
From $11/user/month (billed annually)
Pros:
- Real-time alerts ensure immediate attention to potential issues
- Mobile-first design permits on-the-go system management
- Automated workflows aid in swift problem resolution
Cons:
- Initial setup might be a bit intricate for some users
- The mobile interface, though convenient, might be limiting for complex tasks
- The range of integrations, though useful, could be broader
7. ManageEngine - Best for holistic IT operations management
ManageEngine is a comprehensive suite that offers tools to facilitate every aspect of IT operations, from network monitoring to IT security. Given the platform's wide array of functionalities, it is well-poised for businesses that prioritize a unified and holistic approach to managing their IT ecosystem.
Why I Picked ManageEngine:
In determining the best platforms for IT operations, I selected ManageEngine primarily for its comprehensive nature. In my judgment, the platform presents an edge by integrating multiple IT functions under a single roof, making operations smoother and more coherent. I'm of the opinion that for businesses seeking a holistic solution that encapsulates all facets of IT management, ManageEngine is a top choice.
Standout features & integrations:
ManageEngine excels with its ability to provide insights across various IT domains, from network monitoring to IT security. Furthermore, its user-friendly dashboard consolidates alerts and insights, making them easily accessible. To further strengthen its offerings, ManageEngine integrates with a myriad of third-party applications, including Microsoft Azure, AWS, and ServiceNow, ensuring interplay between different IT tools.
Pricing:
From $15/user/month (billed annually)
Pros:
- Comprehensive toolkit caters to diverse IT operational needs
- Unified dashboard centralizes alerts and insights for easy access
- Broad range of integrations with popular IT applications
Cons:
- With its vast array of features, the learning curve can be steep for newcomers
- The sheer number of functionalities might be overkill for smaller businesses
- Customizations can sometimes lead to complexity in configurations
8. SysAid - Best for IT service management and ticketing
SysAid offers a robust IT service management solution, ensuring that IT departments can efficiently handle service requests, incidents, and overall operations. Given its focus on effective ticketing combined with IT service management, it is particularly beneficial for organizations that require a blend of both.
Why I Picked SysAid:
In the process of selecting platforms for IT service management, SysAid drew my attention due to its cohesive blend of ticketing and broader IT service functionalities. From my observation, compared to other platforms, SysAid provides an efficient and effective ticketing mechanism that integrates easily with IT service operations. This made me believe that it's the prime choice for organizations keen on achieving excellence in IT service management coupled with robust ticketing.
Standout features & integrations:
SysAid's IT service management capabilities allow for streamlined incident and service request management. The platform also boasts features like asset management and automation, ensuring that the IT department's workflows remain smooth. Integration-wise, SysAid supports connections with tools like Jira, Slack, and Trello, facilitating better collaboration and communication among teams.
Pricing:
From $19/user/month (billed annually)
Pros:
- Efficient ticketing system that integrates well with broader IT service management
- Feature-rich with capabilities such as asset management and automation
- Offers integrations with popular collaboration and communication tools
Cons:
- Can be overwhelming for small teams due to its breadth of features
- Requires a learning period for those unfamiliar with IT service management platforms
- Custom configurations may need assistance from their support team
9. Addigy - Best for Mac and iOS device management
Addigy provides comprehensive management solutions specifically tailored for Apple devices, including Mac and iOS. Addressing the unique needs and challenges that come with Apple's ecosystem, it proves to be a valuable tool for organizations heavily reliant on Mac and iOS devices.
Why I Picked Addigy:
While examining tools for device management, I was drawn to Addigy due to its specialized approach to Apple's ecosystem. I found that, in comparison to generic device management platforms, Addigy offers nuances and features that truly cater to Mac and iOS devices. It's this specificity and dedicated approach that makes me believe it's the premier choice for organizations seeking advanced management of their Apple devices.
Standout features & integrations:
Key features of Addigy include remote device management, asset monitoring, and policy-driven automation tailored for the Apple ecosystem. Additionally, it offers security configurations and software deployment tailored for Mac and iOS. In terms of integrations, Addigy smoothly connects with platforms like Jamf, Apple School Manager, and Apple Business Manager, ensuring a cohesive Apple device management experience.
Pricing:
From $6/user/month (billed annually) + $150 base fee per month
Pros:
- Specialized in Mac and iOS device management, addressing unique needs
- Provides policy-driven automation tailored for Apple devices
- Efficiently integrates with other Apple-focused management platforms
Cons:
- Might not be suitable for organizations with a diverse range of devices
- The base fee can increase the total cost for smaller organizations
- Some advanced features have a steeper learning curve
10. Domotz Pro - Best for network and device management
Domotz Pro offers a suite of tools dedicated to managing and monitoring networks and connected devices efficiently. The platform shines particularly when tasked with overseeing a multitude of devices, making it a strong choice for businesses needing precise control over their network infrastructure.
Why I Picked Domotz Pro:
In my process of selection, I kept returning to Domotz Pro because of its comprehensive approach to both network and device management. Comparing it with other contenders, Domotz Pro's ability to not only manage but also diagnose network issues in real-time truly differentiated it. It's this dual capability that convinced me of its superiority in network and device management.
Standout features & integrations:
Domotz Pro is equipped with features such as remote device access, network diagnostics, and automated network mapping. It also offers an alert system that notifies users of network issues, ensuring timely interventions. For integrations, Domotz Pro supports a range of third-party applications, including popular ones like Slack, Zapier, and Luxul, to augment its functionality.
Pricing:
From $3/agent/month (billed annually)
Pros:
- Comprehensive network diagnostics and monitoring tools
- Efficient alert system for immediate issue notification
- Supports a wide range of third-party integrations for improved functionality
Cons:
- Primarily focused on networks, might lack some device-specific functionalities
- Requires a deeper understanding of networks for full utilization
- Some users might find the interface a bit complex
11. Comodo RMM - Best for security-focused management
Comodo RMM is a robust tool specifically designed for IT professionals who prioritize security when managing their systems. Given the growing emphasis on cybersecurity in today's digital landscape, Comodo RMM steps up by integrating advanced security features right into its management suite.
Why I Picked Comodo RMM:
In my quest for an RMM solution, I constantly found myself comparing tools on the basis of their security measures. Comodo RMM impressed me with its unique blend of management and high-grade security functionalities. This combination underscored its position as the ideal choice for those who weigh security as a primary consideration in management.
Standout features & integrations:
Central to Comodo RMM is its patented containment technology and auto-sandboxing feature, both of which work to ensure threats are neutralized before they can harm systems. Additionally, the platform boasts detailed system performance metrics and customizable scripts for precise management. Integration-wise, Comodo RMM smoothly collaborates with platforms like Service Desk and Patch Management, streamlining multiple IT processes under a single umbrella.
Pricing:
Pricing upon request
Pros:
- Patented containment technology ensures security
- Versatile script options cater to varied management needs
- Comprehensive integrations to consolidate IT management processes
Cons:
- May have a steeper learning curve for beginners
- Some features might be overkill for smaller networks
- Support response times have been flagged by a few users
12. MSP360 - Best for cloud backup and storage management
MSP360 is an integrated platform designed for businesses that need efficient cloud backup and storage management solutions. As organizations are increasingly leaning on cloud storage for data preservation and recovery, MSP360 ensures these needs are met with precision and reliability.
Why I Picked MSP360:
Throughout my research, I consistently determined that MSP360 had an edge in terms of its expansive cloud management capabilities. I chose this tool because, upon comparison, its dedication to creating a cohesive cloud backup environment truly shone. Its focus on both backup and storage management solidified its position as best for this particular need.
Standout features & integrations:
MSP360 boasts a user-friendly interface that simplifies the backup process, ensuring data protection becomes a hassle-free task. Its advanced filtering options allow users to precisely select which data gets backed up, providing an added layer of flexibility. In terms of integrations, MSP360 easily works with leading cloud providers like Amazon S3, Google Cloud, and Microsoft Azure, which ensures versatile storage options for businesses of all sizes.
Pricing:
Pricing upon request
Pros:
- Intuitive interface reduces the complexities of backup tasks
- Extensive compatibility with major cloud providers offers flexibility
- Advanced filtering options give users granular control over backups
Cons:
- Initial setup might require a bit of a learning curve
- Some users might prefer more automation options
- Periodic updates might momentarily disrupt workflow
Other Noteworthy Remote Monitoring and Management Software
Below is a list of additional remote monitoring and management software that I shortlisted but did not make it to the top 12. Definitely worth checking them out.
- ITarian - Good for comprehensive IT management
- DeskDirector - Good for streamlining service desk operations
- SyncroMSP - Good for unified MSP platform needs
- Paessler PRTG Network Monitor - Good for real-time network monitoring
- LogMeIn - Good for remote connectivity solutions
- Barracuda Managed Workplace - Good for enhancing endpoint security
- Goverlan Reach - Good for remote IT support tasks
- Opsview Monitor - Good for scalable IT infrastructure monitoring
- Zabbix - Good for open-source monitoring of diverse IT components
Selection Criteria for Choosing Remote Monitoring and Management Software
When diving into the vast sea of IT management and support tools, one can easily get overwhelmed by the plethora of options available. Over the years, I've evaluated dozens of these tools. While each tool has its own strengths, I always focus on certain criteria that I believe matter most in this field. Let's break down these criteria for clarity.
Core Functionality
- Asset Tracking: The tool should offer comprehensive visibility into every piece of hardware and software within the network.
- Remote Support: Provide remote assistance to users or devices, regardless of location.
- Network Monitoring: Real-time monitoring of network health, performance, and potential security threats.
- Patch Management: Automated detection and deployment of updates for software and operating systems.
- Backup and Recovery: Facilitate regular data backups and easy recovery in case of data loss or breach.
Key Features
- Integration Capabilities: A robust tool should be compatible with a range of other software and platforms, enhancing its functionality.
- Customizable Alerts: Generate alerts based on specific events or triggers to ensure timely response.
- Role-based Access Control: Enables granular control over who can access what, ensuring security and compliance.
- Reporting Tools: Generate detailed reports on network health, user activity, and security incidents.
- Endpoint Security: Protect all devices connected to the network from potential threats and breaches.
Usability
- Intuitive Dashboard: For IT management tools, having a central dashboard that provides a clear overview of the network status, active alerts, and ongoing tasks is essential.
- Drag-and-drop Configuration: Especially useful for setting up monitoring parameters or creating network topologies.
- Easy Filtering or Tagging Interface: For asset management, tools should facilitate the categorization, filtering, and quick retrieval of assets.
- Role-based Configuration: This ensures that users see only what's relevant to them, making the system less cluttered and more efficient.
- Learning Library or Training Program: Given the complexity of IT management tools, a repository of tutorials, how-tos, and training materials can significantly ease the onboarding process.
Most Common Questions Regarding Remote Monitoring and Management Software (FAQs)
What are the benefits of using remote monitoring and management software?
Remote monitoring and management software offer a multitude of advantages:
- Proactive Maintenance: These tools often detect and fix issues before they become significant problems, reducing downtime and disruptions.
- Centralized Control: Users can manage multiple devices, networks, and clients from a single dashboard, streamlining operations.
- Improved Security: By continuously monitoring network activity, these tools can quickly identify and mitigate potential threats.
- Cost Savings: By automating various tasks and reducing the need for on-site visits, businesses can save both time and money.
- Improved Productivity: With routine tasks automated, IT teams can focus on strategic initiatives and other high-priority tasks.
How much do these tools typically cost?
The cost of remote monitoring and management software can vary widely based on features, the number of devices or endpoints, and the brand. Pricing models often include:
- Per-user pricing: You're charged based on the number of users accessing the software.
- Per-device pricing: The cost is determined by the number of devices or endpoints being monitored.
- Tiered pricing: Prices increase as you access more features or add more endpoints.
What's the typical range of pricing for these software tools?
Most remote monitoring and management software start as low as $10/user/month and can go up to $200/user/month, depending on the depth of features and the scale of monitoring needed.
Which is the cheapest and most expensive software?
While prices fluctuate and are contingent on specific business needs, often tools like Zabbix and ITarian tend to be on the more affordable side. On the other hand, enterprise-level solutions like Paessler PRTG Network Monitor might lean towards the pricier end.
Are there any free tool options available?
Yes, some remote monitoring and management tools offer free versions with limited features. Zabbix, for instance, is an open-source tool that provides a comprehensive free version, though advanced features or support may come at an additional cost.
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Summary
Choosing the right remote monitoring and management software is crucial for businesses that aim to maintain streamlined operations, robust security, and efficient resource allocation. This guide has delved deep into various tools, comparing their unique selling points, evaluating their core functionalities, and presenting the most pertinent questions potential buyers might have.
Key Takeaways:
- Define Your Needs: Before diving into any tool, ascertain your business's specific requirements. Whether it's centralized control, advanced security protocols, or proactive maintenance, understanding what you need will guide your choice.
- Evaluate Usability: Beyond just the features a tool offers, assess its usability. This includes the intuitiveness of its interface, ease of onboarding, and the quality of customer support. A tool that aligns with your team's workflow and skill level can maximize efficiency.
- Understand Pricing Models: Remote monitoring and management tools come with various pricing models, from per-user to tiered pricing. Comprehend what each model entails to ensure you get value for your money and avoid unexpected costs.
What do you think?
I've covered a comprehensive range of remote monitoring and management software in this guide. However, the tech landscape is vast and ever-evolving. If you're using or know of a tool that you think deserves a spot on this list, please share your suggestions.
I’m always keen to discover and explore new solutions that can benefit my readers and the wider community. Your input is invaluable.