The Top 24 ConnectWise Alternatives Of 2024
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Best ConnectWise Alternatives Shortlist
After a thorough evaluation, I've handpicked these top ConnectWise alternatives that could fill your IT service gaps.
- Tanium XEM - Best for integrated endpoint security and management
- RepairShopr - Best for small business repair shop automation
- BMC Helix ITSM - Best for AI-driven IT service management
- Jira Service Management - Best for agile IT service management
- Quest KACE - Best for comprehensive IT asset management
- Ivanti Neurons for UEM - Best for AI-powered endpoint optimization
- ManageEngine Endpoint Central - Best for unified endpoint management and security
- Microsoft Intune - Best for cloud-based mobile and desktop management
- HaloPSA - Best for complete IT business management
- NinjaOne - Best for streamlined managed service provider tasks
- N-able MSP Manager - Best for scalable IT service management for MSPs
- Atera - Best for remote IT monitoring and management for MSPs
As an IT professional, I understand the need for comprehensive solutions that can handle the diverse requirements of the work. Tools like ConnectWise are a staple for many IT teams, offering a broad range of features from scripting to messaging, all bundled into a web-based platform accessible from desktop and mobile apps. But while ConnectWise can be an asset, there might be better fits for some teams or use cases.
I think it’s vital that you explore alternatives to ConnectWise that align more closely with your team's specific needs. Seek tools with easy integration, superior remote support, and user-friendly interfaces. Identifying the best fit for your team is essential to enhancing your IT management experience.
What is a ConnectWise Alternative?
ConnectWise is a robust business management platform for technology companies and managed service providers (MSPs). It offers a range of functionalities, such as professional service automation, remote monitoring and management, help desk, and customer relationship management. Its tools aim to enhance efficiency, streamline workflows, and foster customer relationships.
However, users might seek alternatives to ConnectWise for various reasons. These could include finding a platform that offers better ease of use, a desire for more specific features tailored to their business needs, or budget considerations. Sometimes, a user might prefer a tool with better integration capabilities with existing systems in their IT environment.
Overview of the 12 Best ConnectWise Alternatives
1. Tanium XEM - Best for integrated endpoint security and management
Tanium XEM is a platform specializing in endpoint security and surveillance, providing a unified view across IT operations and security. With Tanium XEM, organizations gain more control over their endpoints, enhancing security while reducing complexity.
Why it's an excellent ConnectWise alternative:
I chose Tanium XEM as an alternative to ConnectWise because of its focused expertise in endpoint security and management. Tanium XEM provides a high degree of integration between IT operations and security, which makes it stand out among other tools. This tool fits the "Best for integrated endpoint security and management" bill due to its unique capability to offer real-time visibility and control over endpoints across the most extensive global networks.
Standout Features & Integrations:
Tanium XEM offers critical features like asset discovery and inventory, vulnerability management, and threat response. These functionalities provide a unified approach to endpoint management, allowing risk and compliance reporting. As for integrations, Tanium XEM can be integrated with significant security and IT operations tools, providing added value in complex IT ecosystems.
Pricing:
Pricing upon request
Pros:
- Comprehensive endpoint security and management solution
- Real-time visibility and control over endpoints
- The high degree of integration with other IT tools
Cons:
- Pricing information not readily available
- It may have a steep learning curve for new users
- Some users have reported issues with customer support.
2. RepairShopr - Best for small business repair shop automation
RepairShopr is a tool that provides an all-in-one solution for repair shop businesses. It automates various aspects of a repair shop, including invoicing, ticketing, point of sale, and customer relationship management. Its targeted features address the specific needs of small business repair shops, making it the best for this niche.
Why it's a good ConnectWise alternative:
I selected RepairShopr as an alternative to ConnectWise as it offers tailored features for small business repair shops, providing a fit-for-purpose solution. This specialization sets it apart from more generalist tools. It justifies the "Best for small business repair shop automation" tag, as it simplifies many routine tasks that these businesses encounter daily, freeing up their time to focus on service delivery.
Standout Features & Integrations:
RepairShopr offers critical features such as a CRM system, invoicing, and ticket management, all tailored for repair shops. It also provides a robust point-of-sale system that integrates with barcoding and inventory management. When it comes to integrations, RepairShopr connects with leading payment processors, email marketing tools, and e-commerce platforms, supporting business operations.
Pricing:
Pricing starts from $49.99/user/month (billed annually)
Pros:
- Tailored for repair shops, offering fit-for-purpose features
- Robust integration options with payment, marketing, and e-commerce tools
- Good value for money, given its specialized feature set
Cons:
- Limited utility for businesses outside the repair industry
- Steeper price point compared to some generalist tools
- Some users report the user interface can be less intuitive.
3. BMC Helix ITSM - Best for AI-driven IT service management
BMC Helix ITSM is a comprehensive IT service management tool that leverages artificial intelligence to automate service delivery and management. It provides predictive service management capabilities, making it a strong choice for businesses aiming to harness AI in their IT processes.
Why it's a good ConnectWise alternative:
I selected BMC Helix ITSM as an alternative to ConnectWise due to its unique emphasis on AI-powered service management. Its AI capabilities stand out in the market and are highly beneficial for firms aiming to increase automation and predictive capabilities in their IT service management. Given its AI-driven features, BMC Helix ITSM is "Best for AI-driven IT service management," helping organizations turn their service management experience through cognitive automation.
Standout Features & Integrations:
BMC Helix ITSM offers key features like cognitive automation, operational reporting, and multi-cloud service management. It also has a robust incident and problem management system driven by AI. The tool integrates with popular cloud platforms like AWS and Azure, other BMC software, and several third-party applications, providing flexibility and ease of use.
Pricing:
Pricing upon request
Pros:
- Strong AI-powered service management capabilities
- Comprehensive incident and problem management
- Wide range of integrations with cloud platforms and other applications
Cons:
- Lack of transparency in pricing
- It could be over-featured for smaller businesses.
- Some users report a complex setup process.
4. Jira Service Management - Best for agile IT service management
Jira Service Management, from Atlassian, is a popular IT service management tool designed to integrate with Atlassian's other products, offering agile practices for service management. It brings together developers and IT operations to collaborate and address issues more quickly and efficiently.
Why it's a good ConnectWise alternative:
In my analysis, Jira Service Management stands out because of its agility and integration with other Atlassian tools. As a flexible and collaborative tool, it's well-suited to teams who want to adopt agile methods in their IT service management. Hence, I consider Jira Service Management the "Best for agile IT service management."
Standout Features & Integrations:
Jira Service Management offers notable features like advanced SLA management, incident management, and ITIL-certified processes. One of its strengths is its integration capabilities - especially with other Atlassian products like Jira Software, Confluence, and Bitbucket, as well as other tools like Slack and GitHub.
Pricing:
From $10/user/month (for the first three agents)
Pros:
- Agile IT service management capabilities
- Excellent integration with the Atlassian suite
- ITIL-certified processes
Cons:
- It could be over-featured for smaller businesses
- User interface could be more intuitive.
- Higher cost for smaller teams due to minimum agent requirement
5. Ivanti Neurons for UEM - Best for AI-powered endpoint optimization
Ivanti Neurons for UEM offers a platform that combines unified endpoint management (UEM) and security capabilities, with a focus on leveraging AI for endpoint optimization. It caters to organizations of all sizes that must manage and secure various devices while ensuring optimal performance.
Why it's a good ConnectWise alternative:
In my selection process, Ivanti Neurons for UEM stood out because of its strong focus on AI-powered endpoint optimization. This feature-rich platform offers more advanced automation and proactive capabilities than many other tools. Therefore, I selected it as "Best for AI-powered endpoint optimization."
Standout Features & Integrations:
Key features of Ivanti Neurons for UEM include predictive and prescriptive patch management, device security management, and automated self-healing and self-securing endpoints. The platform integrates with various solutions, including Windows 10, Android, iOS, MacOS, Chrome OS, Linux, and IoT platforms.
Pricing:
Pricing upon request
Pros:
- Strong AI-driven automation capabilities
- Comprehensive device and security management
- Extensive integration possibilities
Cons:
- Pricing details are not transparent.
- It may have a steep learning curve.
- Setup could be complex for new users
6. Quest KACE - Best for comprehensive IT asset management
Quest KACE offers IT management tools that handle everything from initial device deployment to retirement, offering in-depth IT asset management and endpoint security. Its robust approach to asset management makes it suitable for businesses that desire a thorough overview of their IT landscape.
Why it's a good ConnectWise alternative:
In my evaluation process, Quest KACE captured my attention due to its extensive IT asset management capabilities. Unlike many other options, it doesn't just manage IT assets; it offers a comprehensive life-cycle management solution. Thus, I chose it as the "Best for comprehensive IT asset management."
Standout Features & Integrations:
Quest KACE offers asset discovery and inventory capabilities, software license compliance, security patch management, and more. It integrates with a variety of systems and platforms including Windows, Mac, Linux, Chrome OS, and Unix.
Pricing:
Pricing upon request
Pros:
- Extensive IT asset management capabilities
- A broad range of integrations
- Offers a complete IT lifecycle management solution
Cons:
- Pricing information is not readily available.
- May be complex to set up
- Some users report a steep learning curve.
7. ManageEngine Desktop Central - Best for unified endpoint management and security
ManageEngine Desktop Central is a unified endpoint management (UEM) solution providing a wide range of tools to manage and secure your endpoints. Its specialization in both UEM and endpoint security makes it a practical choice for companies requiring a holistic management and security solution.
Why it's a good ConnectWise alternative:
I selected ManageEngine Desktop Central for this list due to its comprehensive focus on endpoint management and security. Its emphasis on unified control and protection of devices sets it apart, making it my pick for "Best for unified endpoint management and security."
Standout Features & Integrations:
ManageEngine Desktop Central provides features such as automated patch management, software and hardware inventory, software deployment, and remote control capabilities. It integrates with numerous systems including Windows, Linux, Mac, and mobile devices running iOS and Android.
Pricing:
From $1/user/month (min 50 seats)
Pros:
- Comprehensive endpoint management and security tools
- Supports multiple operating systems and devices
- Provides automated patch management
Cons:
- Requires a minimum of 50 seats
- It may be complex for smaller businesses.
- Some users report difficulties with the initial setup.
8. Microsoft Intune - Best for cloud-based mobile and desktop management
Microsoft Intune is a cloud-based service in the enterprise mobility management (EMM) sector that helps enable your workforce to be productive while protecting your corporate data. It is particularly known for its robust mobile and desktop management features.
Why it's a good ConnectWise alternative:
I chose Microsoft Intune for this list primarily because of its well-rounded capabilities for managing and securing mobile and desktop environments in a cloud-based setting. This makes it distinct, especially for companies leaning towards cloud-based solutions, hence, my decision for it being "Best for cloud-based mobile and desktop management."
Standout Features & Integrations:
Intune offers a range of capabilities, including mobile device management, mobile application management, and PC management features. It integrates well with other Microsoft products such as Azure, Active Directory, and Office 365, allowing for a more streamlined experience.
Pricing:
From $6/user/month
Pros:
- Strong mobile and desktop management features
- Excellent integration with Microsoft ecosystem
- Robust security capabilities
Cons:
- Requires some learning curve for non-technical users
- More expensive than some other options
- Could offer better support for non-Microsoft platforms
9. HaloPSA - Best for complete IT business management
HaloPSA is a professional service automation solution that serves as an all-in-one platform for managing all aspects of an IT business. It caters to the needs of IT service businesses by providing comprehensive IT management capabilities.
Why it's a good ConnectWise alternative:
I selected HaloPSA as part of this list mainly for its broad range of IT business management features. It stands out for providing a comprehensive suite of tools in one platform, making it distinct. Given these capabilities, I believe it is "Best for complete IT business management."
Standout Features & Integrations:
Noteworthy features of HaloPSA include ticketing, CRM, dispatch, invoicing, and reporting. It integrates easily with popular platforms like Microsoft Teams, QuickBooks, Xero, and LogicMonitor to offer a well-rounded solution.
Pricing:
From $39/user/month
Pros:
- Comprehensive set of IT business management tools
- Wide range of integrations
- Robust customer service
Cons:
- It may be overwhelming for small businesses
- Interface could be more intuitive.
- Some features may require additional cost.
10. NinjaOne - Best for streamlined managed service provider tasks
NinjaOne is a powerful IT management platform designed to streamline the functions of managed service providers (MSPs). It combines network management, endpoint monitoring, patch management, and more into one centralized platform, making it well-suited to streamline MSP tasks.
Why it's a good ConnectWise alternative:
I chose NinjaOne for this list due to its emphasis on streamlining complex tasks for MSPs. Its all-in-one platform approach sets it apart from many other tools on the market. Given these factors, I determined NinjaOne as "Best for streamlined managed service provider tasks."
Standout Features & Integrations:
Some of the critical features of NinjaOne include its robust remote monitoring and management (RMM), network management, and patch management capabilities. It offers integrations with various widely used tools such as Slack, Webroot, and TeamViewer.
Pricing:
From $3/user/month (billed annually)
Pros:
- Comprehensive suite of IT management tools
- Wide range of integrations with popular tools
- Well-designed for MSPs
Cons:
- Interface might be challenging for new users
- Lacks certain advanced features
- Pricing could be more transparent
11. N-able MSP Manager - Best for scalable IT service management for MSPs
N-able MSP Manager is a cloud-based IT service management platform tailored for Managed Service Providers (MSPs). It offers a scalable solution for ticketing, reporting, and billing, all in a single integrated dashboard which makes it best suited for scalable IT service management for MSPs.
Why it's a good ConnectWise alternative:
When selecting this tool for the list, I recognized that N-able MSP Manager offers a unique focus on scalability. This allows MSPs to manage growing volumes of tickets and clients effectively. Its integration with N-able's Remote Monitoring & Management (RMM) also differentiates it. As such, I stand by the judgment that it is "Best for scalable IT service management for MSPs."
Standout Features & Integrations:
N-able MSP Manager offers key features like intuitive ticketing, efficient time-tracking, and streamlined billing. It has deep integrations with other N-able products and a selection of third-party tools, including QuickBooks and Xero for efficient invoicing and financial management.
Pricing:
Starting from $15/user/month (billed annually)
Pros:
- Robust ticketing and billing functionalities
- Scalable to support growing MSPs
- Effective integrations with financial management tools
Cons:
- User interface could be more intuitive
- Limited integration with non-N-able products
- Requires time to fully explore its capabilities
12. Atera - Best for remote IT monitoring and management for MSPs
Atera is a cloud-based IT management platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access into one powerful solution. With its robust suite of tools dedicated to efficient remote IT management, Atera stands out as the optimal choice for MSPs focusing on remote IT monitoring and management.
Why it's a good ConnectWise alternative:
I picked Atera for this list because it offers an all-in-one platform for MSPs, which is a direct contrast to the modular approach of ConnectWise. Atera's comprehensive toolset, combining RMM, PSA, and remote access in a unified SaaS interface sets it apart. I believe it to be the "Best for remote IT monitoring and management for MSPs" as its features are specifically geared towards optimizing MSP operations.
Standout Features & Integrations:
Atera's standout features include its comprehensive RMM capabilities, efficient IT automation, and integrated remote access. Furthermore, it integrates with various popular business tools such as QuickBooks, Xero, and Zapier, which can streamline multiple business operations for MSPs.
Pricing:
From $79/user/month
Pros:
- Unified platform with RMM, PSA, and remote access
- Efficient IT automation capabilities
- Strong integrations with business tools
Cons:
- Interface may seem complex to new users
- Customization options could be improved
- Advanced reporting features may be lacking compared to other tools.
Other Noteworthy ConnectWise Alternative
Below is a list of additional ConnectWise alternatives that I shortlisted but did not make it to the top 12. Definitely worth checking them out.
- Jamf Pro - Good for Apple device management in businesses
- IBM Security MaaS360 - Good for secure mobile device management
- Citrix Endpoint Management - Good for integrating diverse mobile platforms
- Sophos Mobile - Good for mobile device security in corporate environments
- Broadcom - Good for endpoint security and performance
- Baramundi Management Suite - Good for automated IT operations and security tasks
- Syxsense Manage - Good for managing and securing endpoints from the cloud
- SysAid - Good for comprehensive IT service management and help desk needs
- ManageEngine ServiceDesk Plus - Good for integrating IT helpdesk and asset management
- Alloy Software - Good for asset management and IT service management workflows
- BMC Remedy - Good for enterprise-level IT service management
- Matrix42 Secure Unified Endpoint Management - Good for managing and securing digital workspaces
Selection Criteria for Choosing ConnectWise Alternatives
Choosing the right software for managed service providers can be a daunting task, given the variety of options available. I've spent considerable time trying out more than 20 different tools, seeking the best balance of functionality, features, and usability. In this pursuit, I was particularly interested in how these tools managed IT service tasks, remote monitoring, and asset management, and how well they integrated with other commonly used platforms.
Core Functionality
For this type of software, these are the functions I considered vital:
- IT Service Management: The ability to track, manage, and resolve IT issues efficiently.
- Remote Monitoring and Management: The capability to monitor, manage, and troubleshoot client’s IT systems remotely.
- Asset Management: A feature that enables tracking and management of hardware and software assets.
- Integration: The tool should easily integrate with other commonly used platforms and software.
Key Features
For this category of software, I looked for the following key features:
- Ticketing System: This helps in managing, prioritizing, and tracking customer issues or service requests.
- Automation: It reduces repetitive tasks by automating routine IT processes.
- Reporting: Detailed reports to analyze performance, track issues, and optimize operations.
- Remote Access: Secure access to manage and troubleshoot clients’ IT systems from any location.
Usability
A tool's usability often makes the difference between a smooth, efficient workflow and a frustrating, inefficient one. Here's what I looked for:
- Intuitive Interface: The software interface should be easy to navigate, with key features and tools easily accessible. For IT service management software, having a dashboard that gives a quick overview of open tickets, asset status, and alerts can be particularly useful.
- Easy Onboarding: The tool should offer helpful onboarding resources like guided tours, video tutorials, and a comprehensive knowledge base. This is especially important for more complex tools that may have a steeper learning curve.
- Customer Support: Reliable customer support is crucial. Whether it's through live chat, phone, or email, getting quick and helpful responses to queries can significantly impact the user experience.
Most Common Questions Regarding ConnectWise Alternatives (FAQs)
What are the benefits of using ConnectWise?
ConnectWise is a robust IT management platform that offers numerous benefits to managed service providers.
- First, it provides a comprehensive suite of features including service ticketing, reporting, project management, and invoicing, making it a one-stop solution for many MSP needs.
- Second, it's designed to scale, making it a viable solution for both small and large businesses.
- Third, it offers a robust set of integrations, allowing users to connect the software with other commonly used platforms.
- Fourth, ConnectWise emphasizes security and offers features to ensure data protection.
- Finally, it provides a platform for remote monitoring and management, allowing MSPs to service their clients more effectively from any location.
How much do ConnectWise and its alternatives cost?
The cost of ConnectWise and its alternatives like connectwise automate, kaseya, connectwise psa can vary greatly depending on the specific needs of your organization. ConnectWise itself does not publicly disclose its pricing, but it's understood to be a premium, feature-rich option.
What are the pricing models for these tools?
Most of these tools operate on a subscription-based pricing model, typically charged per user per month. Some platforms offer tiered pricing structures where the cost increases with additional features or capabilities. Others may offer volume discounts for larger numbers of users.
What is the typical range of pricing?
The pricing for ConnectWise alternatives can range from around $10 per user per month to over $100, depending on the specific tool and the feature set selected. For instance, Atera offers plans starting at $79 per user per month, while NinjaOne begins at around $50 per user per month.
Which are the cheapest and most expensive software options?
Of the tools listed, Atera and NinjaOne tend to be among the more affordable options, while N-able MSP Manager is at the higher end of the spectrum.
Are there any free tool options?
While none of the mentioned ConnectWise alternatives offer a completely free plan, most of them do provide a free trial period. This allows potential users to test out the platform and determine if it suits their needs before committing to a paid plan.
Other ConnectWise Alternatives-Related Reviews
Summary
In conclusion, when exploring ConnectWise alternatives, you have a wide range of robust tools at your disposal, each with its own unique strengths. From comprehensive all-in-one solutions like NinjaOne to more specialized tools like Jamf Pro, there is a platform designed to cater to nearly any managed service provider's requirements.
Key Takeaways:
- Define Your Needs: Different tools offer different strengths, from remote IT management to in-depth reporting and analytics. Understanding your specific needs will help guide your selection process.
- Consider Usability and Support: While features and functionality are important, so too are the tool's ease of use and the quality of customer support. Tools like Atera stand out for their user-friendly interfaces and comprehensive customer support.
- Evaluate Pricing: The cost of these tools can vary significantly, with options to suit a range of budgets. Be sure to consider the full cost, including any setup fees or minimum seat requirements, when comparing options.
What do you think?
Given the rapid evolution and diversity of IT management tools, it's possible that there might be other notable ConnectWise alternatives out there that I didn't cover. I'd love to hear your thoughts and suggestions. If you've had a great experience with a tool not mentioned in this guide, please let me know so I can continue to provide the most comprehensive and up-to-date information for my readers. Your insights are invaluable to me.