I 10 migliori software di helpdesk IT del 2026

Atera is an all-in-one RMM and PSA solution built for IT professionals and Managed Service Providers (MSPs), with a focus on ease of use, automation, and remote capabilities.

Why I picked Atera: Atera stands out for its intuitive interface and real-time monitoring tools that help IT teams spot and resolve issues before they escalate. Its remote access functionality is fast, secure, and works across multiple platforms, allowing technicians to provide support from anywhere. I also liked that Atera’s pricing is per technician—not per device—making it a cost-effective choice for teams managing a large number of endpoints. Plus, its automated patch management and alerts help enforce security and compliance without manual follow-up.

Atera Standout Features and Integrations:

Features include built-in IT automation for tasks like software installation, patching, and scripting, along with real-time monitoring, asset tracking, and remote access. Atera also includes a helpdesk ticketing system, contract management, and billing tools, giving MSPs and IT departments everything they need in one platform. The reporting tools are customizable and provide visibility into system health, user activity, and SLA performance.

Integrations include TeamViewer and Splashtop for remote access, Acronis Cyber Protect Cloud for backup and cybersecurity, Microsoft Teams and Slack for internal communication, as well as ServiceNow, Okta, Jira Software Cloud, Azure Active Directory, and Google Sheets for identity, workflows, and reporting.

Freshservice is a cloud-based IT service management (ITSM) software developed by Freshworks. It provides a comprehensive suite of tools that enable IT teams to provide better service and resolve issues.

Why I picked Freshservice: I like Freshservice's AI-powered support, which leverages machine learning to automate routine tasks, provide intelligent ticketing routing, and offer predictive insights to improve service delivery. Additionally, the platform includes a robust incident management system that allows IT teams to quickly capture, track, and resolve incidents. The software's change management module also enables teams to plan, approve, and implement changes with minimal risk.

Freshservice Standout Features and Integrations:

Features include asset management for a comprehensive view of all IT assets and the service catalog feature that allows users to create and publish a list of available IT services, making it easier for end-users to request and receive services. Freshservice also includes a knowledge base module and supports multi-channel service, allowing users to submit tickets via email, chat, phone, or portal.

Integrations include Slack, Microsoft Teams, Jira, Trello, GitHub, Azure DevOps, Google Workspace, Office 365, Zapier, Twilio, Okta, Dropbox, Salesforce, AWS, and Zendesk.

SuperOps is a PSA-RMM platform designed for Managed Service Providers (MSPs), offering automation and a range of features.

Why I picked SuperOps: SuperOps has a service desk feature that provides a solution for MSPs to manage tickets and communicate with clients. The service desk supports contextual engagement, with each ticket containing all necessary information as soon as it's opened. Its ticketing system also offers powerful automation features, from using event-based triggers to automatic time tracking, ticket assignment, and scheduling. SuperOps even has automated invoicing features to ensure timely payments.

SuperOps Standout Features and Integrations:

Features include a unified RMM and PSA platform, allowing IT teams to manage endpoints, monitor networks, and handle service desk operations within a single tool. Its AI-powered automation reduces manual workloads by identifying issues proactively and triggering automated resolutions, improving efficiency and response times. Additionally, SuperOps offers agentless monitoring, enabling IT professionals to track network health without installing software on every device, making deployment and management more straightforward.

Integrations include Splashtop, TeamViewer, Bitdefender, Xero, QuickBooks, Stripe, SentinelOne, Guardz, Hudu, Emsisoft, Microsoft Azure, and Webroot.

SetMe is a remote support software that lets you access and control Windows and Mac computers from anywhere. It's designed to help IT professionals and support teams troubleshoot issues, perform system updates, and provide real-time assistance without needing to be on-site. 

Why I picked SetMe: While it lacks features like ticket management, SetMe offers a unique approach to managing IT helpdesks with its focus on remote support. For example, its multi-session handling allows you to connect to and control multiple remote computers simultaneously. This is particularly useful when managing several support requests at once, as it enables efficient multitasking without the need to disconnect and reconnect between sessions. Additionally, the 'run as admin' feature lets you perform administrative tasks on remote machines, such as installing software or managing user accounts, even if the remote user lacks administrative privileges. 

SetMe Standout Features and Integrations:

Features include the remote reboot and auto-reconnect functionality. If a system reboot is necessary during a support session, SetMe can restart the remote computer in normal or safe mode and automatically reconnect once the system is back online. It also offers clipboard synchronization, which lets you share text, images, and files between your local and remote computers.

Integrations are not listed on SetMe's website, but it supports both Windows and Mac computers.

Salesforce Service Cloud is an advanced multi-channel helpdesk that can be used in both internal and client-facing settings. It has AI features that allow for more personalized, contextual support.

Why I picked Salesforce Service Cloud: The software leverages AI and automation to handle routine tasks, enabling IT staff to concentrate on delivering exceptional support. Features like AI-driven chatbots and automatic triaging streamline processes, improving efficiency by routing issues to the appropriate IT personnel with the necessary skills.

This platform is suitable for IT departments of all sizes. It enhances support by analyzing interactions, offering proactive service suggestions, and anticipating needs. The drag-and-drop editor allows for creating a self-service center, empowering employees to find solutions independently, which enhances support effectiveness.

Salesforce Service Cloud Standout Features and Integrations:

Features include omni-channel routing, which directs IT issues to the appropriate personnel based on their skills and availability, ensuring quick and accurate responses. The platform also includes a comprehensive knowledge base, providing IT staff with easy access to information and solutions, thereby speeding up problem resolution.

Integrations include Freshdesk, CloudTalk, Twilio, Brandwatch, Paligo, Mailchimp, HubSpot CRM, Trello, TeamViewer, Smartsheet, Klaviyo, Aircall, Gainsight, and Conversocial.

Tidio is a versatile customer service platform that combines live chat, chatbots, and email integration to streamline communication and support processes. 

Why I picked Tidio: While Tidio is primarily known for its customer service capabilities, its features can be adapted to function as an IT helpdesk solution. The live chat functionality allows IT support agents to provide real-time assistance to users experiencing technical issues, ensuring quick resolution of problems. Chatbots can be programmed to handle common IT queries and guide users through troubleshooting steps, providing 24/7 support and reducing the workload on human agents.

Tidio Standout Features and Integrations:

Features include visitor tracking that helps identify users and their issues based on their interactions with the company’s systems, allowing for more personalized support. Tidio also supports multi-channel communication, integrating with platforms like Messenger and Instagram, ensuring that support can be provided wherever the user is most comfortable.

Integrations include Shopify, WordPress, Wix, BigCommerce, Squarespace, MailChimp, HubSpot, Zapier, Messenger, Instagram, Google Analytics, and Slack. 

Zendesk is an IT helpdesk software that helps organizations manage internal IT support and customer service inquiries from one centralized platform. It supports multiple communication channels, enabling teams to respond to requests via email, chat, phone, and social media while maintaining a complete ticket history for every interaction.

Why I picked Zendesk: I like its robust ticketing system that organizes all incoming requests in one place, making it easier for your IT team to track, prioritize, and resolve issues quickly. The platform’s automation tools, including AI-powered routing and macros, help reduce repetitive work so your agents can focus on complex problems. I also appreciate the inclusion of a self-service knowledge base, giving users a way to solve common issues independently and reduce ticket volume.

Zendesk Standout Features and Integrations:

Features include AI-driven ticket management that suggests solutions and routes requests to the right team member, a customizable knowledge base for end-user self-service, and detailed analytics that give you insight into response times and resolution trends. Security tools help ensure compliance with standards such as HIPAA and GDPR, making it suitable for organizations with strict data protection needs.

Integrations include Slack, HubSpot, Marketo, Twilio, Zapier, Jira, Trello, Hootsuite, Mailchimp, PandaDoc, Dialpad, and Zoho Analytics.

Missive is an email collaboration tool designed to boost team communication and productivity. It offers features that cater to IT helpdesk operations, making it a valuable asset for managing team emails and tasks.

Why I picked Missive: I picked Missive for its unified inbox that consolidates messages from multiple channels and lets your team collaborate directly on customer conversations. You can discuss emails internally, assign ownership, and even co-draft replies in real time, which helps ensure that every response is accurate and consistent. I also like that you can turn emails into actionable tasks within the same platform, helping your team stay organized and meet service-level goals. Additionally, automation features let you build rules to manage repetitive actions like tagging, prioritization, and message routing, freeing your helpdesk team to focus on resolving issues faster.

Missive Standout Features and Integrations:

Features include shared inboxes that allow team members to draft, assign, and comment within the same thread, internal discussions for real-time collaboration, and task management tools to turn conversations into trackable actions. Missive also provides customizable workflows, SLA settings, and analytics that track response and resolution times. The platform ensures secure communication with SOC 2 Type II compliance, single sign-on, and two-factor authentication.

Integrations include ChatGPT by OpenAI, Integrately, Lindy.ai, Make, Relay.app, Zapier, Close, Daylite, FullContact, HubSpot, Pipedrive, Salesforce, Aircall, Dialpad, Giphy, Missive Video Call, Zoom, Dropbox, Google Drive, Asana, ClickUp, Todoist, Trello, ChargeDesk, Shopify, GitHub, and Retool.

Front is a customer operations platform that aims to provide a familiar email-like interface with the power of a helpdesk and the efficiency of AI to help businesses deliver exceptional customer service at scale.

Why I picked Front: Front offers helpdesk software to a wide variety of users, including IT teams. It offers omnichannel inbox management, live chat, collaboration tools, AI chatbots and agent assistance, knowledge bases, workflow automation, and analytics tools. It is designed to improve response times and provide insights to optimize workflows and boost customer satisfaction. Overall, the tool centralizes messages across channels, routes them to the right person, and unlocks visibility and insights across all customer operations.

Front Standout Features and Integrations:

Features that stand out to me include Front's omnichannel inbox feature, which allows businesses to centralize all customer communication from various channels such as email, social media, SMS, and voice into a single inbox. This helps in managing and responding to customer inquiries efficiently by eliminating the need to juggle between different tabs and platforms. Front also offers a collaboration feature that allows team members to work together on responses. 

Integrations include Aircall, Zoom, Asana, ClickUp, HubSpot, Salesforce, Slack, Trello, Shopify, and Jira.

NinjaOne is a top-rated IT management platform that specializes in endpoint management and patch compliance, making it the best choice for businesses and MSPs.

Why I picked NinjaOne: With a focus on security and efficiency, NinjaOne offers a comprehensive solution for organizations looking to monitor, manage, and secure their IT assets effectively. The software provides features including endpoint management and patch compliance, helping IT teams improve overall processes and complete updates across multiple networks.

NinjaOne Standout Features and Integrations:

Features include endpoint management, patch management, mobile device management, remote control, and endpoint backup.

Integrations include ConnectWise, ScreenConnect, BrightGauge, Slack, TeamViewer, Remote, Malwarebytes, and Bitdefender.