The 21 Best Remote Monitoring and Management Software Of 2024
10 Best Remote Monitoring and Management Software Shortlist
Here's my pick of the 10 best software from the 21 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Navigating the IT landscape, I've found that the right RMM software can be transformative. Combining remote access with cloud-based and on-premise capabilities, this tool enables efficient remote control of Windows, Android, and other platforms, even extending its reach to virtual machines. From antivirus protection for end-user devices to IT asset management for network devices, the benefits are vast.
What Is a Remote Monitoring and Management Software?
Remote monitoring and management (RMM) software provides IT professionals and managed service providers (MSPs) with tools to oversee, control, and manage client endpoints, networks, and computers remotely. These platforms enable users to conduct routine maintenance, deploy patches, manage updates, and respond to specific issues without having to be physically present at the device or system in question.
With an RMM platform, you can read real-time data, execute remediation actions, handle file transfers, and streamline troubleshooting. Especially with mobile app features, monitoring software bridges the gap, letting you oversee client networks whether they're using mobile devices or other network management tools. When it comes to ensuring IT operations, remote monitoring & management is pivotal.
Best Remote Monitoring and Management Software Summary
| Tools | Price | |
|---|---|---|
| Atera | From $79/user/month (billed annually) | Website |
| Pulseway | From $20/user/month, billed annually. | Website |
| Addigy | From $6/user/month (billed annually) + $150 base fee per month | Website |
| SysAid | From $60/user/month (billed annually) | Website |
| N-able | From $25/user/month (billed annually) | Website |
| ConnectWise Automate | Pricing upon request | Website |
| MSP360 | Pricing upon request | Website |
| Domotz Pro | From $3/agent/month (billed annually) | Website |
| Comodo RMM | Pricing upon request | Website |
| Datto | From $30/user/month (billed annually) + $100 base fee per month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Remote Monitoring and Management Software Reviews
Atera is an all-in-one platform designed to unify the processes of Remote Monitoring and Management (RMM) and Professional Services Automation (PSA). By combining these functions, it caters to IT professionals and MSPs who seek a unified solution for managing their clients' infrastructures efficiently.
Why I Picked Atera: In my quest for comprehensive IT management tools, the juxtaposition of RMM and PSA in a single platform made Atera stand out. I selected Atera because it provides a distinctive blend of these core functions, streamlining tasks that are usually scattered across multiple tools. This fusion, in my opinion, justifies its position as the best tool for those aiming to unify their RMM and PSA operations.
Standout features & integrations:
Atera excels with features such as automated IT processes, real-time alerts, and detailed performance reporting, enhancing proactive IT management. The tool also integrates easily with software like QuickBooks, Xero, and ConnectWise, adding to its repertoire of unified IT functionalities.
Pros and cons
Pros:
- Wide range of integrations with popular software
- Provides real-time alerts for immediate action
- Combination of RMM and PSA in one platform
Cons:
- Limited customization options in some modules
- Requires periodic updates for optimal performance
- Might be complex for users unfamiliar with RMM and PSA concepts
Pulseway offers a platform for IT professionals and teams to keep tabs on their systems and networks, no matter where they are. With its focus on real-time remote monitoring, Pulseway delivers instant alerts and system status, making it essential for businesses that prioritize immediate insights and response times.
Why I Picked Pulseway: While comparing various remote monitoring platforms, I was drawn to Pulseway's dedication to real-time data delivery. I judged it to be a cut above the rest due to its straightforward interface and rapid alert system. The very essence of Pulseway, which revolves around offering insights in real-time, is what convinces me that it's ideally suited for businesses seeking that instantaneous snapshot of their systems' health.
Standout features & integrations:
Pulseway shines with its mobile-first approach, allowing IT admins to manage systems directly from their smartphones. The platform also boasts automated workflows, aiding in swift problem resolution. For extended functionality, Pulseway integrates with popular tools like Slack, Zendesk, and Trello, promoting effective communication and task management.
Pros and cons
Pros:
- Automated workflows aid in swift problem resolution
- Mobile-first design permits on-the-go system management
- Real-time alerts ensure immediate attention to potential issues
Cons:
- The range of integrations, though useful, could be broader
- The mobile interface, though convenient, might be limiting for complex tasks
- Initial setup might be a bit intricate for some users
Addigy provides comprehensive management solutions specifically tailored for Apple devices, including Mac and iOS. Addressing the unique needs and challenges that come with Apple's ecosystem, it proves to be a valuable tool for organizations heavily reliant on Mac and iOS devices.
Why I Picked Addigy: While examining tools for device management, I was drawn to Addigy due to its specialized approach to Apple's ecosystem. I found that, in comparison to generic device management platforms, Addigy offers nuances and features that truly cater to Mac and iOS devices. It's this specificity and dedicated approach that makes me believe it's the premier choice for organizations seeking advanced management of their Apple devices.
Standout features & integrations:
Key features of Addigy include remote device management, asset monitoring, and policy-driven automation tailored for the Apple ecosystem. Additionally, it offers security configurations and software deployment tailored for Mac and iOS. In terms of integrations, Addigy smoothly connects with platforms like Jamf, Apple School Manager, and Apple Business Manager, ensuring a cohesive Apple device management experience.
Pros and cons
Pros:
- Efficiently integrates with other Apple-focused management platforms
- Provides policy-driven automation tailored for Apple devices
- Specialized in Mac and iOS device management, addressing unique needs
Cons:
- Some advanced features have a steeper learning curve
- The base fee can increase the total cost for smaller organizations
- Might not be suitable for organizations with a diverse range of devices
SysAid offers a robust IT service management solution, ensuring that IT departments can efficiently handle service requests, incidents, and overall operations. Given its focus on effective ticketing combined with IT service management, it is particularly beneficial for organizations that require a blend of both.
Why I Picked SysAid: In the process of selecting platforms for IT service management, SysAid drew my attention due to its cohesive blend of ticketing and broader IT service functionalities. From my observation, compared to other platforms, SysAid provides an efficient and effective ticketing mechanism that integrates easily with IT service operations. This made me believe that it's the prime choice for organizations keen on achieving excellence in IT service management coupled with robust ticketing.
Standout features & integrations:
SysAid's IT service management capabilities allow for streamlined incident and service request management. The platform also boasts features like asset management and automation, ensuring that the IT department's workflows remain smooth. Integration-wise, SysAid supports connections with tools like Jira, Slack, and Trello, facilitating better collaboration and communication among teams.
Pros and cons
Pros:
- Offers integrations with popular collaboration and communication tools
- Feature-rich with capabilities such as asset management and automation
- Efficient ticketing system that integrates well with broader IT service management
Cons:
- Custom configurations may need assistance from their support team
- Requires a learning period for those unfamiliar with IT service management platforms
- Can be overwhelming for small teams due to its breadth of features
N-Able delivers a suite of tools targeted at monitoring and managing IT systems with efficiency. Its key differentiation lies in offering solutions that effortlessly scale, making it an asset for growing businesses.
Why I Picked N-Able: During my selection process, I put a premium on tools that could adapt to changing business needs. Through comparison and evaluation, N-Able was evident in its commitment to scalability. I chose this platform because, in my judgment, it offers one of the most dynamic approaches to monitoring, particularly fitting for enterprises that foresee growth or fluctuations in their IT demands.
Standout features & integrations:
N-Able is equipped with features like endpoint detection, advanced reporting, and proactive alert systems. Furthermore, it facilitates remote management, which is indispensable in today's distributed work environments. On the integrations front, N-Able meshes well with popular PSA tools, ticketing systems, and backup solutions, ensuring that businesses can maintain a streamlined workflow.
Pros and cons
Pros:
- Detailed reporting capabilities
- Robust integrations with popular IT tools
- Dynamic monitoring suited for scalable needs
Cons:
- Lacks a native mobile application for on-the-go management
- Initial setup can be time-consuming
- Annual billing might deter some users
ConnectWise Automate empowers IT teams with tools designed specifically for the monitoring and management of systems. It truly emphasizes its prowess in automation, offering proactive solutions to address system intricacies.
Why I Picked ConnectWise Automate: When selecting tools for this list, I based my decisions on a balance of functionality, usability, and specialization. In comparing various RMM solutions, ConnectWise Automate distinctively stood out due to its comprehensive suite of IT automation tools. This depth in automation makes it a front-runner, particularly for professionals looking to proactively address and resolve IT challenges without manual redundancies.
Standout features & integrations:
At its core, ConnectWise Automate offers features like automated patch management, endpoint management, and detailed network monitoring. Additionally, its remote support capability is a testament to its commitment to efficiency. In terms of integrations, it pairs well with leading CRM platforms, helpdesk tools, and IT documentation solutions, ensuring that it sits harmoniously within any IT tool ecosystem.
Pros and cons
Pros:
- Pairs effortlessly with leading third-party platforms
- Detailed network monitoring capabilities
- Comprehensive suite of IT automation tools
Cons:
- Minimum seat requirement may not be ideal for smaller teams
- Starting price might be steep for some budgets
- Can be initially complex for newcomers
MSP360 is an integrated platform designed for businesses that need efficient cloud backup and storage management solutions. As organizations are increasingly leaning on cloud storage for data preservation and recovery, MSP360 ensures these needs are met with precision and reliability.
Why I Picked MSP360: Throughout my research, I consistently determined that MSP360 had an edge in terms of its expansive cloud management capabilities. I chose this tool because, upon comparison, its dedication to creating a cohesive cloud backup environment truly shone. Its focus on both backup and storage management solidified its position as best for this particular need.
Standout features & integrations:
MSP360 boasts a user-friendly interface that simplifies the backup process, ensuring data protection becomes a hassle-free task. Its advanced filtering options allow users to precisely select which data gets backed up, providing an added layer of flexibility. In terms of integrations, MSP360 easily works with leading cloud providers like Amazon S3, Google Cloud, and Microsoft Azure, which ensures versatile storage options for businesses of all sizes.
Pros and cons
Pros:
- Advanced filtering options give users granular control over backups
- Extensive compatibility with major cloud providers offers flexibility
- Intuitive interface reduces the complexities of backup tasks
Cons:
- Periodic updates might momentarily disrupt workflow
- Some users might prefer more automation options
- Initial setup might require a bit of a learning curve
Domotz Pro offers a suite of tools dedicated to managing and monitoring networks and connected devices efficiently. The platform shines particularly when tasked with overseeing a multitude of devices, making it a strong choice for businesses needing precise control over their network infrastructure.
Why I Picked Domotz Pro: In my process of selection, I kept returning to Domotz Pro because of its comprehensive approach to both network and device management. Comparing it with other contenders, Domotz Pro's ability to not only manage but also diagnose network issues in real-time truly differentiated it. It's this dual capability that convinced me of its superiority in network and device management.
Standout features & integrations:
Domotz Pro is equipped with features such as remote device access, network diagnostics, and automated network mapping. It also offers an alert system that notifies users of network issues, ensuring timely interventions. For integrations, Domotz Pro supports a range of third-party applications, including popular ones like Slack, Zapier, and Luxul, to augment its functionality.
Pros and cons
Pros:
- Supports a wide range of third-party integrations for improved functionality
- Efficient alert system for immediate issue notification
- Comprehensive network diagnostics and monitoring tools
Cons:
- Some users might find the interface a bit complex
- Requires a deeper understanding of networks for full utilization
- Primarily focused on networks, might lack some device-specific functionalities
Comodo RMM is a robust tool specifically designed for IT professionals who prioritize security when managing their systems. Given the growing emphasis on cybersecurity in today's digital landscape, Comodo RMM steps up by integrating advanced security features right into its management suite.
Why I Picked Comodo RMM: In my quest for an RMM solution, I constantly found myself comparing tools on the basis of their security measures. Comodo RMM impressed me with its unique blend of management and high-grade security functionalities. This combination underscored its position as the ideal choice for those who weigh security as a primary consideration in management.
Standout features & integrations:
Central to Comodo RMM is its patented containment technology and auto-sandboxing feature, both of which work to ensure threats are neutralized before they can harm systems. Additionally, the platform boasts detailed system performance metrics and customizable scripts for precise management. Integration-wise, Comodo RMM smoothly collaborates with platforms like Service Desk and Patch Management, streamlining multiple IT processes under a single umbrella.
Pros and cons
Pros:
- Comprehensive integrations to consolidate IT management processes
- Versatile script options cater to varied management needs
- Patented containment technology ensures security
Cons:
- Support response times have been flagged by a few users
- Some features might be overkill for smaller networks
- May have a steeper learning curve for beginners
When it comes to preserving essential data and ensuring swift recovery post-disruptions, Datto emerges as a robust contender. Its unique suite is particularly designed for businesses that prioritize data integrity and want a plan for unforeseen tech disasters.
Why I Picked Datto: In the process of selecting the finest tools, I looked for solutions that address data-related vulnerabilities that many businesses face. After comparing several platforms, Datto caught my attention due to its superior focus on both backup and disaster recovery. I believe this dual functionality makes it paramount for companies serious about their data's security and continuity.
Standout features & integrations:
Datto showcases features like image-based backups, instant virtualization, and ransomware protection, ensuring data is not only backed up but also protected against modern threats. For integrations, Datto harmonizes easily with key professional services automation (PSA) tools and remote monitoring and management (RMM) platforms, providing a cohesive data protection strategy.
Pros and cons
Pros:
- Integration with leading PSA and RMM tools
- Inbuilt ransomware protection feature
- Comprehensive data backup and recovery solution
Cons:
- Interface may come off as complex for first-time users
- Limited native cloud storage options
- Might be pricier for smaller businesses
Other Noteworthy Remote Monitoring and Management Software
Below is a list of additional remote monitoring and management software that I shortlisted but did not make it to the top 12. Definitely worth checking them out.
- Rippling IT
Best for controlling device access
- NinjaOne
Best for centralized IT management
- Zabbix
Good for open-source monitoring of diverse IT components
- LogMeIn
Good for remote connectivity solutions
- DeskDirector
Good for streamlining service desk operations
- SyncroMSP
Good for unified MSP platform needs
- ITarian
Good for comprehensive IT management
- Barracuda Managed Workplace
Good for enhancing endpoint security
- Goverlan Reach
Good for remote IT support tasks
- Paessler PRTG Network Monitor
Good for real-time network monitoring
Selection For Choosing Remote Monitoring and Management Software
When diving into the vast sea of IT management and support tools, one can easily get overwhelmed by the plethora of options available. Over the years, I've evaluated dozens of these tools. While each tool has its own strengths, I always focus on certain criteria that I believe matter most in this field. Let's break down these criteria for clarity.
Core Functionality
- Asset Tracking: The tool should offer comprehensive visibility into every piece of hardware and software within the network.
- Remote Support: Provide remote assistance to users or devices, regardless of location.
- Network Monitoring: Real-time monitoring of network health, performance, and potential security threats.
- Patch Management: Automated detection and deployment of updates for software and operating systems.
- Backup and Recovery: Facilitate regular data backups and easy recovery in case of data loss or breach.
Key Features
- Integration Capabilities: A robust tool should be compatible with a range of other software and platforms, enhancing its functionality.
- Customizable Alerts: Generate alerts based on specific events or triggers to ensure timely response.
- Role-based Access Control: Enables granular control over who can access what, ensuring security and compliance.
- Reporting Tools: Generate detailed reports on network health, user activity, and security incidents.
- Endpoint Security: Protect all devices connected to the network from potential threats and breaches.
Usability
- Intuitive Dashboard: For IT management tools, having a central dashboard that provides a clear overview of the network status, active alerts, and ongoing tasks is essential.
- Drag-and-drop Configuration: Especially useful for setting up monitoring parameters or creating network topologies.
- Easy Filtering or Tagging Interface: For asset management, tools should facilitate the categorization, filtering, and quick retrieval of assets.
- Role-based Configuration: This ensures that users see only what's relevant to them, making the system less cluttered and more efficient.
- Learning Library or Training Program: Given the complexity of IT management tools, a repository of tutorials, how-tos, and training materials can significantly ease the onboarding process.
Most Common Questions Regarding Remote Monitoring and Management Software (FAQ's)
What are the benefits of using remote monitoring and management software?
Remote monitoring and management software offer a multitude of advantages:
- Proactive Maintenance: These tools often detect and fix issues before they become significant problems, reducing downtime and disruptions.
- Centralized Control: Users can manage multiple devices, networks, and clients from a single dashboard, streamlining operations.
- Improved Security: By continuously monitoring network activity, these tools can quickly identify and mitigate potential threats.
- Cost Savings: By automating various tasks and reducing the need for on-site visits, businesses can save both time and money.
- Improved Productivity: With routine tasks automated, IT teams can focus on strategic initiatives and other high-priority tasks.
How much do these tools typically cost?
The cost of remote monitoring and management software can vary widely based on features, the number of devices or endpoints, and the brand. Pricing models often include:
- Per-user pricing: You’re charged based on the number of users accessing the software.
- Per-device pricing: The cost is determined by the number of devices or endpoints being monitored.
- Tiered pricing: Prices increase as you access more features or add more endpoints.
What's the typical range of pricing for these software tools?
Most remote monitoring and management software start as low as $10/user/month and can go up to $200/user/month, depending on the depth of features and the scale of monitoring needed.
Which is the cheapest and most expensive software?
While prices fluctuate and are contingent on specific business needs, often tools like Zabbix and ITarian tend to be on the more affordable side. On the other hand, enterprise-level solutions like Paessler PRTG Network Monitor might lean towards the pricier end.
Are there any free tool options available?
Yes, some remote monitoring and management tools offer free versions with limited features. Zabbix, for instance, is an open-source tool that provides a comprehensive free version, though advanced features or support may come at an additional cost.
Other Software-Related Reviews
Summary
Choosing the right remote monitoring and management software is crucial for businesses that aim to maintain streamlined operations, robust security, and efficient resource allocation. This guide has delved deep into various tools, comparing their unique selling points, evaluating their core functionalities, and presenting the most pertinent questions potential buyers might have.
Key Takeaways:
- Define Your Needs: Before diving into any tool, ascertain your business's specific requirements. Whether it's centralized control, advanced security protocols, or proactive maintenance, understanding what you need will guide your choice.
- Evaluate Usability: Beyond just the features a tool offers, assess its usability. This includes the intuitiveness of its interface, ease of onboarding, and the quality of customer support. A tool that aligns with your team's workflow and skill level can maximize efficiency.
- Understand Pricing Models: Remote monitoring and management tools come with various pricing models, from per-user to tiered pricing. Comprehend what each model entails to ensure you get value for your money and avoid unexpected costs.
What do you think?
I've covered a comprehensive range of remote monitoring and management software in this guide. However, the tech landscape is vast and ever-evolving. If you're using or know of a tool that you think deserves a spot on this list, please share your suggestions.
I’m always keen to discover and explore new solutions that can benefit my readers and the wider community. Your input is invaluable.