The 21 Best Remote Monitoring and Management Software Of 2025
10 Best Remote Monitoring and Management Software Shortlist
Here's my pick of the 10 best software from the 21 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
Navigating the IT landscape, I've found that the right RMM software can be transformative. Combining remote access with cloud-based and on-premise capabilities, this tool enables efficient remote control of Windows, Android, and other platforms, even extending its reach to virtual machines. From antivirus protection for end-user devices to IT asset management for network devices, the benefits are vast.
What Is a Remote Monitoring and Management Software?
Remote monitoring and management (RMM) software provides IT professionals and managed service providers (MSPs) with tools to oversee, control, and manage client endpoints, networks, and computers remotely. These platforms enable users to conduct routine maintenance, deploy patches, manage updates, and respond to specific issues without having to be physically present at the device or system in question.
With an RMM platform, you can read real-time data, execute remediation actions, handle file transfers, and streamline troubleshooting. Especially with mobile app features, monitoring software bridges the gap, letting you oversee client networks whether they're using mobile devices or other network management tools. When it comes to ensuring IT operations, remote monitoring & management is pivotal.
Best Remote Monitoring and Management Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for centralized IT management | Free trial + free demo available | Pricing upon request | Website | |
| 2 | Best for controlling device access | Free trial available | From $8/user/month (billed annually) | Website | |
| 3 | Best for comprehensive asset management | Free trial available | From $79/license/month (billed annually) | Website | |
| 4 | Best for unlimited endpoint management | Free trial available | From $129/user/month (billed annually) | Website | |
| 5 | Best for proactive monitoring | 30-day free trial | From $39/month (billed annually) | Website | |
| 6 | Best for real-time remote monitoring | 14-day free trial | From $20/user/month (billed annually) | Website | |
| 7 | Best for Mac and iOS device management | Not available | From $6/user/month (billed annually) + $150 base fee per month | Website | |
| 8 | Best for IT service management and ticketing | Free trial + free demo available | Pricing upon request | Website | |
| 9 | Best for scalable monitoring solutions | 14-day free trial | From $25/user/month (billed annually) | Website | |
| 10 | Best for cloud backup and storage management | Not available | Pricing upon request | Website |
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Docker
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Pulumi
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.8 -
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Best Remote Monitoring and Management Software Reviews
ninjaOne provides a platform that combines various IT management tasks into one unified dashboard, simplifying the workflow for IT teams. Its capability to bring together diverse functionalities under a single umbrella aligns with the need for centralized IT management, making it an apt choice for businesses that aim to streamline their operations.
Why I Picked ninjaOne: When I dove into the realm of IT management tools, my goal was to find a solution that stood out in terms of efficiency and comprehensiveness. I chose ninjaOne because of its distinctive ability to centralize multifaceted IT tasks. This unique integration capability, in my judgment, substantiates its claim as the prime choice for businesses aiming for consolidated IT management.
Standout features & integrations:
ninjaOne boasts features such as remote monitoring, automated patching, and detailed reporting. These aspects ensure IT teams remain proactive and efficient. Furthermore, it smoothly integrates with popular tools like TeamViewer, Splashtop, and Bitdefender, ensuring a broad range of functionalities can be accessed from one platform.
Pros and cons
Pros:
- Automated patching for up-to-date systems
- Extensive integration capabilities with leading tools
- Unified dashboard for various IT tasks
Cons:
- Some users might find the interface less intuitive
- Limited customization options in the dashboard
- Might present a learning curve for those new to centralized IT management
Rippling IT is an all-in-one solution for managing your company's IT infrastructure from a single platform. It lets you control everything from employee devices to software access, ensuring your team has what they need to work effectively.
Why I Picked Rippling IT: Rippling allows you to remotely manage and monitor all devices, ensuring they meet your security standards. You can track devices in real time, push software updates, and even remotely lock or wipe lost or stolen devices. Rippling's platform also helps you manage user access with identity and access management, allowing you to control who gets access to what, all from one dashboard.
Standout features & integrations:
Rippling IT also offers device lifecycle management, allowing you to automate tasks like shipping and retrieval of company equipment. For those managing a lot of hardware, the inventory management feature lets you keep tabs on devices, ensuring nothing gets lost in the shuffle. Another standout is Rippling's mobile device management, which works for both Windows and macOS, letting you enforce encryption and other security policies automatically. Integrations include Slack, Google Workspace, Office 365, AWS, Zoom, Dropbox, and Salesforce.
Pros and cons
Pros:
- Support for onboarding and offboarding employees and their devices
- Remote device lock and wipe capabilities
- Simple policy enforcement for all employee devices
Cons:
- Initial setup can be complex
- Doesn't monitor more complex infrastructure aspects, like networks
SuperOps is a unified platform that combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools, designed specifically for Managed Service Providers (MSPs). It enables your team to monitor client endpoints, computers, and networks remotely, ensuring systems are up and running around the clock.
Why I Picked SuperOps: I picked SuperOps for its strong remote monitoring capabilities and built-in automation tools that help MSPs stay on top of client systems. Its asset management feature gives you clear visibility into every device, making it easier to track performance and detect issues early. The platform’s AI-powered alerting system reduces noise by surfacing only the alerts that matter, so your team can respond faster. You can also customize alert policies based on client environments, which helps prevent downtime and keeps things running smoothly. These features make it easier to manage multiple clients without getting buried in manual tasks.
Standout features & integrations:
Other features include policy-based automation that allows you to define and enforce policies across client systems, ensuring consistent configurations and compliance. Additionally, the platform's patch management functionality enables automated deployment of OS and third-party application patches, keeping client systems secure and up-to-date. Some integrations include ConnectWise Control, Acronis, Hudu, TeamViewer, SentinelOne, QuickBooks Online, QuickBooks Desktop, Bitdefender, and Azure AD.
Pros and cons
Pros:
- Effective ticket automation module
- Comprehensive features tailored for MSPs
- Simplifies the deployment of updates and patches across client systems
Cons:
- Limited language support
- Limited customization options for certain features
Syncro is an all-in-one platform designed for Managed Service Providers (MSPs) and IT teams, combining Remote Monitoring and Management (RMM) with Professional Services Automation (PSA). It enables you to monitor unlimited endpoints, run scripts, deploy patches, and customize alerts to proactively address potential issues before they become problems.
Why I Picked Syncro: It offers a powerful scripting engine that lets you create and execute custom scripts across multiple devices, automating routine tasks and reducing manual intervention. This capability not only saves time but also ensures consistency in managing client systems. Another compelling aspect is Syncro's built-in help desk ticketing system. This feature allows you to manage client issues seamlessly, from initial report to resolution, all within the same platform. By centralizing ticket management, your team can respond more effectively to client needs, enhancing service quality.
Standout features & integrations:
Other features include robust Windows OS patch management, which ensures your clients' systems are up-to-date and secure. Additionally, the brandable customer portal and documentation allow you to present a professional image to clients, providing them with easy access to information. Some integrations include Worldpay, Stripe, PayPal, Acronis Cyber Protect, Bitdefender GravityZone, ConnectWise Importer, Dropbox, IT Glue, Google Calendar, Microsoft Outlook Calendar, Microsoft Teams, and Zapier.
Pros and cons
Pros:
- Comprehensive feature set that integrates RMM and PSA tools
- Powerful scripting capabilities for automation
- Unlimited endpoints without additional costs
Cons:
- Mobile app lacks some functionalities available in the desktop version
- Could offer more report customization options
Site24x7 is a cloud-based monitoring solution that helps you oversee your entire IT infrastructure. It offers tools to monitor websites, servers, applications, networks, and cloud services, ensuring your systems run smoothly.
Why I Picked Site24x7: You can monitor applications built on platforms like Java, .NET, Ruby, PHP, and Node.js, allowing you to identify and address performance bottlenecks before they impact users. This ensures your applications remain responsive and reliable. I also like Site24x7's network monitoring. It provides comprehensive visibility into critical network devices such as routers, switches, and firewalls. This helps you detect and resolve network issues proactively.
Standout features & integrations:
Other features include real user monitoring, which lets you analyze the actual experience of users on your websites and applications, helping you understand performance from their perspective. Synthetic web transaction monitoring allows you to simulate user interactions in a real browser, enabling you to optimize workflows like login forms and shopping carts. Integrations include ServiceNow, PagerDuty, Opsgenie, Jira, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus, Slack, Microsoft Teams, Zoho Cliq, Amazon EventBridge, Zapier, and Webhooks.
Pros and cons
Pros:
- Flexible customization options for dashboards and reports
- Reliable real-time alerts that enable prompt issue resolution
- Comprehensive monitoring capabilities across various IT infrastructure components
Cons:
- Limited integration options with certain third-party tools
- Configuration complexity can be challenging for new users
Pulseway offers a platform for IT professionals and teams to keep tabs on their systems and networks, no matter where they are. With its focus on real-time remote monitoring, Pulseway delivers instant alerts and system status, making it essential for businesses that prioritize immediate insights and response times.
Why I Picked Pulseway: While comparing various remote monitoring platforms, I was drawn to Pulseway's dedication to real-time data delivery. I judged it to be a cut above the rest due to its straightforward interface and rapid alert system. The very essence of Pulseway, which revolves around offering insights in real-time, is what convinces me that it's ideally suited for businesses seeking that instantaneous snapshot of their systems' health.
Standout features & integrations:
Pulseway shines with its mobile-first approach, allowing IT admins to manage systems directly from their smartphones. The platform also boasts automated workflows, aiding in swift problem resolution. For extended functionality, Pulseway integrates with popular tools like Slack, Zendesk, and Trello, promoting effective communication and task management.
Pros and cons
Pros:
- Automated workflows aid in swift problem resolution
- Mobile-first design permits on-the-go system management
- Real-time alerts ensure immediate attention to potential issues
Cons:
- The range of integrations, though useful, could be broader
- The mobile interface, though convenient, might be limiting for complex tasks
- Initial setup might be a bit intricate for some users
Addigy provides comprehensive management solutions specifically tailored for Apple devices, including Mac and iOS. Addressing the unique needs and challenges that come with Apple's ecosystem, it proves to be a valuable tool for organizations heavily reliant on Mac and iOS devices.
Why I Picked Addigy: While examining tools for device management, I was drawn to Addigy due to its specialized approach to Apple's ecosystem. I found that, in comparison to generic device management platforms, Addigy offers nuances and features that truly cater to Mac and iOS devices. It's this specificity and dedicated approach that makes me believe it's the premier choice for organizations seeking advanced management of their Apple devices.
Standout features & integrations:
Key features of Addigy include remote device management, asset monitoring, and policy-driven automation tailored for the Apple ecosystem. Additionally, it offers security configurations and software deployment tailored for Mac and iOS. In terms of integrations, Addigy smoothly connects with platforms like Jamf, Apple School Manager, and Apple Business Manager, ensuring a cohesive Apple device management experience.
Pros and cons
Pros:
- Efficiently integrates with other Apple-focused management platforms
- Provides policy-driven automation tailored for Apple devices
- Specialized in Mac and iOS device management, addressing unique needs
Cons:
- Some advanced features have a steeper learning curve
- The base fee can increase the total cost for smaller organizations
- Might not be suitable for organizations with a diverse range of devices
SysAid offers a robust IT service management solution, ensuring that IT departments can efficiently handle service requests, incidents, and overall operations. Given its focus on effective ticketing combined with IT service management, it is particularly beneficial for organizations that require a blend of both.
Why I Picked SysAid: In the process of selecting platforms for IT service management, SysAid drew my attention due to its cohesive blend of ticketing and broader IT service functionalities. From my observation, compared to other platforms, SysAid provides an efficient and effective ticketing mechanism that integrates easily with IT service operations. This made me believe that it's the prime choice for organizations keen on achieving excellence in IT service management coupled with robust ticketing.
Standout features & integrations:
SysAid's IT service management capabilities allow for streamlined incident and service request management. The platform also boasts features like asset management and automation, ensuring that the IT department's workflows remain smooth. Integration-wise, SysAid supports connections with tools like Jira, Slack, and Trello, facilitating better collaboration and communication among teams.
Pros and cons
Pros:
- Offers integrations with popular collaboration and communication tools
- Feature-rich with capabilities such as asset management and automation
- Efficient ticketing system that integrates well with broader IT service management
Cons:
- Custom configurations may need assistance from their support team
- Requires a learning period for those unfamiliar with IT service management platforms
- Can be overwhelming for small teams due to its breadth of features
N-Able delivers a suite of tools targeted at monitoring and managing IT systems with efficiency. Its key differentiation lies in offering solutions that effortlessly scale, making it an asset for growing businesses.
Why I Picked N-Able: During my selection process, I put a premium on tools that could adapt to changing business needs. Through comparison and evaluation, N-Able was evident in its commitment to scalability. I chose this platform because, in my judgment, it offers one of the most dynamic approaches to monitoring, particularly fitting for enterprises that foresee growth or fluctuations in their IT demands.
Standout features & integrations:
N-Able is equipped with features like endpoint detection, advanced reporting, and proactive alert systems. Furthermore, it facilitates remote management, which is indispensable in today's distributed work environments. On the integrations front, N-Able meshes well with popular PSA tools, ticketing systems, and backup solutions, ensuring that businesses can maintain a streamlined workflow.
Pros and cons
Pros:
- Detailed reporting capabilities
- Robust integrations with popular IT tools
- Dynamic monitoring suited for scalable needs
Cons:
- Lacks a native mobile application for on-the-go management
- Initial setup can be time-consuming
- Annual billing might deter some users
MSP360 is an integrated platform designed for businesses that need efficient cloud backup and storage management solutions. As organizations are increasingly leaning on cloud storage for data preservation and recovery, MSP360 ensures these needs are met with precision and reliability.
Why I Picked MSP360: Throughout my research, I consistently determined that MSP360 had an edge in terms of its expansive cloud management capabilities. I chose this tool because, upon comparison, its dedication to creating a cohesive cloud backup environment truly shone. Its focus on both backup and storage management solidified its position as best for this particular need.
Standout features & integrations:
MSP360 boasts a user-friendly interface that simplifies the backup process, ensuring data protection becomes a hassle-free task. Its advanced filtering options allow users to precisely select which data gets backed up, providing an added layer of flexibility. In terms of integrations, MSP360 easily works with leading cloud providers like Amazon S3, Google Cloud, and Microsoft Azure, which ensures versatile storage options for businesses of all sizes.
Pros and cons
Pros:
- Advanced filtering options give users granular control over backups
- Extensive compatibility with major cloud providers offers flexibility
- Intuitive interface reduces the complexities of backup tasks
Cons:
- Periodic updates might momentarily disrupt workflow
- Some users might prefer more automation options
- Initial setup might require a bit of a learning curve
Other Noteworthy Remote Monitoring and Management Software
Below is a list of additional remote monitoring and management software that I shortlisted but did not make it to the top 12. Definitely worth checking them out.
- Comodo RMM
For security-focused management
- ManageEngine
For holistic IT operations management
- Datto
For data backup and disaster recovery
- Domotz Pro
For network and device management
- LogMeIn
Good for remote connectivity solutions
- Zabbix
Good for open-source monitoring of diverse IT components
- ITarian
Good for comprehensive IT management
- Barracuda Managed Workplace
Good for enhancing endpoint security
- Paessler PRTG Network Monitor
Good for real-time network monitoring
- Opsview Monitor
Good for scalable IT infrastructure monitoring
Selection For Choosing Remote Monitoring and Management Software
When diving into the vast sea of IT management and support tools, one can easily get overwhelmed by the plethora of options available. Over the years, I've evaluated dozens of these tools. While each tool has its own strengths, I always focus on certain criteria that I believe matter most in this field. Let's break down these criteria for clarity.
Core Functionality
- Asset Tracking: The tool should offer comprehensive visibility into every piece of hardware and software within the network.
- Remote Support: Provide remote assistance to users or devices, regardless of location.
- Network Monitoring: Real-time monitoring of network health, performance, and potential security threats.
- Patch Management: Automated detection and deployment of updates for software and operating systems.
- Backup and Recovery: Facilitate regular data backups and easy recovery in case of data loss or breach.
Key Features
- Integration Capabilities: A robust tool should be compatible with a range of other software and platforms, enhancing its functionality.
- Customizable Alerts: Generate alerts based on specific events or triggers to ensure timely response.
- Role-based Access Control: Enables granular control over who can access what, ensuring security and compliance.
- Reporting Tools: Generate detailed reports on network health, user activity, and security incidents.
- Endpoint Security: Protect all devices connected to the network from potential threats and breaches.
Usability
- Intuitive Dashboard: For IT management tools, having a central dashboard that provides a clear overview of the network status, active alerts, and ongoing tasks is essential.
- Drag-and-drop Configuration: Especially useful for setting up monitoring parameters or creating network topologies.
- Easy Filtering or Tagging Interface: For asset management, tools should facilitate the categorization, filtering, and quick retrieval of assets.
- Role-based Configuration: This ensures that users see only what's relevant to them, making the system less cluttered and more efficient.
- Learning Library or Training Program: Given the complexity of IT management tools, a repository of tutorials, how-tos, and training materials can significantly ease the onboarding process.
Most Common Questions Regarding Remote Monitoring and Management Software (FAQ's)
What are the benefits of using remote monitoring and management software?
Remote monitoring and management software offer a multitude of advantages:
- Proactive Maintenance: These tools often detect and fix issues before they become significant problems, reducing downtime and disruptions.
- Centralized Control: Users can manage multiple devices, networks, and clients from a single dashboard, streamlining operations.
- Improved Security: By continuously monitoring network activity, these tools can quickly identify and mitigate potential threats.
- Cost Savings: By automating various tasks and reducing the need for on-site visits, businesses can save both time and money.
- Improved Productivity: With routine tasks automated, IT teams can focus on strategic initiatives and other high-priority tasks.
How much do these tools typically cost?
The cost of remote monitoring and management software can vary widely based on features, the number of devices or endpoints, and the brand. Pricing models often include:
- Per-user pricing: You’re charged based on the number of users accessing the software.
- Per-device pricing: The cost is determined by the number of devices or endpoints being monitored.
- Tiered pricing: Prices increase as you access more features or add more endpoints.
What's the typical range of pricing for these software tools?
Most remote monitoring and management software start as low as $10/user/month and can go up to $200/user/month, depending on the depth of features and the scale of monitoring needed.
Which is the cheapest and most expensive software?
While prices fluctuate and are contingent on specific business needs, often tools like Zabbix and ITarian tend to be on the more affordable side. On the other hand, enterprise-level solutions like Paessler PRTG Network Monitor might lean towards the pricier end.
Are there any free tool options available?
Yes, some remote monitoring and management tools offer free versions with limited features. Zabbix, for instance, is an open-source tool that provides a comprehensive free version, though advanced features or support may come at an additional cost.
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Summary
Choosing the right remote monitoring and management software is crucial for businesses that aim to maintain streamlined operations, robust security, and efficient resource allocation. This guide has delved deep into various tools, comparing their unique selling points, evaluating their core functionalities, and presenting the most pertinent questions potential buyers might have.
Key Takeaways:
- Define Your Needs: Before diving into any tool, ascertain your business's specific requirements. Whether it's centralized control, advanced security protocols, or proactive maintenance, understanding what you need will guide your choice.
- Evaluate Usability: Beyond just the features a tool offers, assess its usability. This includes the intuitiveness of its interface, ease of onboarding, and the quality of customer support. A tool that aligns with your team's workflow and skill level can maximize efficiency.
- Understand Pricing Models: Remote monitoring and management tools come with various pricing models, from per-user to tiered pricing. Comprehend what each model entails to ensure you get value for your money and avoid unexpected costs.
What do you think?
I've covered a comprehensive range of remote monitoring and management software in this guide. However, the tech landscape is vast and ever-evolving. If you're using or know of a tool that you think deserves a spot on this list, please share your suggestions.
I’m always keen to discover and explore new solutions that can benefit my readers and the wider community. Your input is invaluable.