I 10 migliori software di assistenza remota per team IT nel 2026

Atera is an IT management platform for remote support that brings together remote access, monitoring, ticketing, and automation in one system for IT teams.

Who Is Atera Best For?

Atera fits managed service providers (MSPs) and internal IT departments that need a single platform to manage remote support across multiple endpoints.

Why I Picked Atera

Atera earns a spot on my shortlist because its AI goes beyond basic ticket routing. I love that the AI Copilot runs real-time device health checks, diagnoses issues, and suggests resolutions directly on Windows and macOS endpoints—all from within the same platform my team uses for monitoring and ticketing. When a user reports a slow machine, I can use AI Copilot to run a diagnostic, generate a command-line fix in plain English, and execute it on the device without ever leaving the console. Robin takes it a step further as a fully autonomous AI agent that handles tickets end to end—from intake and troubleshooting to executing fixes like app installs, password resets, and network adapter resets, then closing the loop in the ticketing system.

Atera Key Features

• Real-time monitoring and alerts: Set threshold profiles on end-user devices so you're only notified when specific conditions are met, across Windows, macOS, and Linux.
• Patch management: Automate OS and software patches across Windows, macOS, and Linux devices, with options to apply patches automatically to newly onboarded devices.
• Network discovery: Scan your network to detect unauthorized devices, map open ports, identify potential CVEs, and onboard new assets without manual inventory work.
• Attended and unattended remote access: Connect to devices instantly via Splashtop or AnyDesk for live sessions, or access endpoints without a user present to run diagnostics and updates.

Atera Integrations

Atera offers native integrations with Splashtop, TeamViewer, ScreenConnect, AnyDesk for remote access, and more. 

Deel IT is an IT asset management platform designed for distributed teams, offering centralized control over hardware procurement, deployment, and lifecycle tracking across global locations.

Who Is Deel IT Best For?

Deel IT is a strong fit for IT teams managing hardware and assets across multiple countries or remote-first workforces.

Why I Picked Deel IT

Deel IT earns its spot on my shortlist because of how well it handles IT asset management across international locations. I like that you can procure, ship, and track hardware to employees in 130+ countries directly through the platform, without relying on third-party logistics. My team is able to see the full lifecycle of every device—from deployment to retrieval—in a single dashboard. The MDM (mobile device management) integration also means you can remotely lock or wipe devices, which matters when an employee offboards across borders.

Deel IT Key Features

• Zero-touch device deployment: Ship pre-configured laptops with apps and security settings installed, so devices are ready to use the moment employees receive them.
• Role-based access management: Automatically grant, update, or revoke application access based on an employee's role or employment status.
• 24/7 global IT support: Give employees direct access to IT experts for device issues, app access, repairs, and loaner devices across any time zone.
• HR-triggered IT automation: Automatically initiate device orders, access changes, and security updates when HR events like new hires, role changes, or offboarding occur.

Deel IT Integrations

Deel IT offers native integrations with Okta, Azure Active Directory, Google Workspace, and Rippling. An API is available for custom integrations.

SetMe is a remote support software for IT teams that provides secure remote desktop access, session management, file transfer, and cross-platform compatibility for managing and troubleshooting devices.

Who Is SetMe Best For?

SetMe is a good fit for IT support teams and managed service providers (MSPs) that need a straightforward remote access tool without the complexity of enterprise-grade platforms.

Why I Picked SetMe

SetMe earned a place on my shortlist for its multi-layer approach to connection security. I picked it specifically for teams where data protection isn't optional—think healthcare or finance environments where HIPAA and PCI DSS compliance come into play. Each session gets its own unique AES-256 encryption key, generated via Elliptic-Curve Diffie-Hellman, eliminating shared-key risk across sessions. Additionally, SetMe's Zero Trust architecture means every connection, action, and command is continuously authenticated—not just at login.

SetMe Key Features

• Multi-session handling: Control multiple remote computers at the same time, each managed in its own separate window.
• Session recording: Capture video and screenshots during active sessions and save them locally for auditing or training purposes.
• Unattended access permissions: Assign specific users access to designated machines and restrict devices for private use across your team.
• Remote system information: Pull details about a remote computer's OS and hardware without navigating through its settings manually.

SetMe Integrations

Native integrations are not currently listed.

Front is a collaborative inbox and customer communication platform that helps IT teams manage shared email, chat, and messaging channels in one place.

Who Is Front Best For?

Front is a good fit for IT and support teams that handle high volumes of external communication across shared inboxes and need visibility into who owns each conversation.

Why I Picked Front

I've included Front in my top picks because of how it handles the coordination layer that most IT support teams struggle with. When an IT request comes in over email, the default problem is visibility: who's handling it, has anyone replied, is it still open? Front solves this with shared inboxes that give every team member a clear view of conversation ownership and status, so nothing gets double-replied or quietly dropped. I also like the collision detection feature, which shows you in real time when a teammate is already drafting a response to the same message. In-thread internal comments let my team discuss a ticket behind the scenes without opening a separate Slack thread or forwarding the email.

Front Key Features

• AI-powered ticket triage: Front uses AI to automatically categorize and route incoming tickets to the right team or agent based on topic and urgency.
• Omnichannel inbox: Manage email, SMS, WhatsApp, voice, social media, and live chat conversations from a single workspace.
• Incident management: Send mass notifications to multiple affected users when they're all experiencing the same issue, without handling each ticket individually.
• Knowledge base: Build separate internal and external knowledge bases that feed Front's AI, so it can draft accurate responses grounded in your actual policies and past conversations.

Front Integrations

Integrations include Slack, Salesforce, Jira, HubSpot, Zapier, Shopify, Asana, Zoom, ClickUp, and more. 

GoToMyPC is a remote support software for IT teams that provides secure remote desktop access, file transfer, and session management across multiple devices.

Who Is GoToMyPC Best For?

GoToMyPC is a good fit for small to mid-sized IT teams that need reliable, secure remote access to Windows and Mac computers without complex setup.

Why I Picked GoToMyPC

GoToMyPC is on my shortlist because it prioritizes session security. Every remote session runs over 256-bit AES encryption, a banking-grade level of protection that matters when you're accessing sensitive systems or internal networks remotely. The Security Center provides a live security score and lists actions such as enabling two-factor authentication, setting host access codes, or tightening password requirements. I also like that screen blanking and auto time-out are built in, so the host machine stays locked down if a session goes idle.

GoToMyPC Key Features

• Multi-monitor support: View all monitors connected to the host computer simultaneously during a remote session.
• Guest invite: Temporarily grant a guest access to your computer for ad-hoc tech support or collaborative troubleshooting.
• Usage reports: Track session history including connection origin, type, time, and duration for audit and oversight purposes.
• Real-time session diagnostics: Monitor connectivity, CPU usage, memory, and speed during active sessions, with in-dashboard fix suggestions for common issues.

GoToMyPC Integrations

Native integrations are not currently listed. 

ConnectWise ScreenConnect is a remote support software platform for IT teams that provides secure remote desktop access, session management, and extensive customization options for managing support sessions across multiple operating systems.

Who Is ConnectWise ScreenConnect Best For?

ConnectWise ScreenConnect is a good fit for managed service providers (MSPs) and IT departments that need a highly configurable remote support tool to match their existing workflows and branding.

Why I Picked ConnectWise ScreenConnect

ConnectWise ScreenConnect earns its spot as one of the best on my shortlist because of how far it lets you push customization without needing a developer on call. I particularly like the extension library, where you can layer on additional features—like auto-responding to guest chat messages or displaying a tech roll call—or build something entirely custom and publish it to the ConnectWise Marketplace. On top of that, the event-driven automation engine lets me build if/then rules that fire on any session event, so I can set up automatic greetings, instant tech alerts when a machine drops offline, or script execution without manually triggering anything. The on-premises hosting option is another thing I value here—it gives IT teams full control over their environment in a way that cloud-only tools simply can't match.

ConnectWise ScreenConnect Key Features

• Session recording and audit log filtering: Record support sessions and filter the audit log by session name to locate and download specific recordings for compliance or review.
• Unattended access: Connect to and manage endpoints 24/7 without requiring an end user to be present, so your team can run maintenance or troubleshoot off-hours.
• SAML authentication: Use SAML as a single sign-on authentication source so technicians can access their environment without managing separate credentials.
• Mobile device support: Remotely access and support mobile devices alongside desktops, giving your team a single tool for cross-device support coverage.

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect offers native integrations with ConnectWise PSA, ConnectWise Automate, Freshdesk, and Zendesk.

TeamViewer is a remote access and support software solution that prioritizes security and privacy while maintaining simplicity.

Why I picked TeamViewer: I picked TeamViewer because it offers multi-platform access for Windows, macOS, Linux, and iOS and Android mobile devices. You can connect from mobile to PC, PC to mobile, and mobile to mobile. You can share your iPhone and iPad screens to a remote device, use its QuickSteps toolbars for shortcuts, and record sessions for training and auditing.

TeamViewer Standout Features and Integrations:

Features that stand out for me are that it can provide remote access for Augmented Reality (AR) and Virtual Reality (VR) devices, as well as Internet of Things (IoT) devices and sensors. It offers secure and encrypted connections with two-factor authentication (2FA) and support for HIPAA compliance. You can also share and transfer files with drag-and-drop functionality.

Integrations are available natively for Freshworks, Slack, ServiceNow, NinjaOne, Synology, Microsoft Teams, and Atlassian. APIs are available.

monday service is a remote support platform that brings together visual ticketing, workflow automation, asset tracking, and collaborative knowledge management in one unified system.

Who Is monday service Best For?

monday service is a good fit for IT and operations teams at mid-sized to enterprise organizations that need a flexible, customizable platform for managing service requests and internal support.

Why I Picked monday service

I picked monday service as one of the best because its workflow automation goes well beyond simple rule-based triggers. You can build multi-step automations that route tickets based on priority, category, or SLA status without writing a single line of code. I particularly like the no-code automation builder, which lets my team set conditions like "if a ticket hasn't been updated in 4 hours, escalate to tier-2 and notify the assignee." That kind of granular control over ticket routing and escalation logic is genuinely useful in a remote support environment where response times matter.

monday service Key Features

• Asset management: Track and manage IT assets directly within tickets, linking hardware or software records to specific support requests.
• SLA tracking: Set SLA policies per ticket type and monitor compliance with visual indicators that flag at-risk or breached tickets.
• Customizable ticket forms: Build request forms with conditional fields so end users submit the right information from the start.
• AI-suggested responses: Use AI to suggest reply drafts based on ticket content, reducing manual effort for recurring support questions.

monday service Integrations

monday service offers hundreds of integrations through its built-in integrations and marketplace, including tools like Slack, Salesforce, HubSpot, Google Workspace, Zendesk, Gmail, Microsoft Teams, GitHub, Outlook, and Dropbox. It also supports Zapier and provides an API for custom integrations.

GoTo Resolve is a remote support software for IT teams that brings together remote access, unattended device management, ticketing, and endpoint monitoring in one platform.

Who Is GoTo Resolve Best For?

GoTo Resolve is a good fit for IT professionals who need a single platform to handle remote support, device management, and helpdesk ticketing.

Why I Picked GoTo Resolve

GoTo Resolve earns its spot on my shortlist because it's purpose-built for IT professionals who need more than just a remote access tool. I particularly like the unattended remote access feature, which lets my team resolve issues on Windows, Mac, and Android devices even when end users are offline. The built-in AI script generation for PowerShell, Shell, JavaScript, and Python is something I use regularly to push software updates across devices without writing scripts from scratch. The combination of remote monitoring, patch management, and helpdesk ticketing in one console means I'm not switching between tools to handle a single incident.

GoTo Resolve Key Features

• IT asset management: Track hardware and software inventory, monitor license compliance, and manage asset lifecycles from a centralized dashboard.
• Mobile device management: Enroll, configure, and secure company-owned and BYOD mobile devices with endpoint compliance controls.
• Remote monitoring and management: Set up alerts, run antivirus scans, and monitor device health across your environment from one console.
• GoPilot AI insights: Surface AI-driven observations across your IT environment to help you prioritize issues before they escalate.

GoTo Resolve Integrations

Integrations include ServiceNow, Acronis, and Microsoft Intune. 

Zoho Assist is a remote support software for IT teams that provides cloud-based remote desktop access, unattended device management, file transfer, and cross-platform support for troubleshooting and maintenance.

Who Is Zoho Assist Best For?

Zoho Assist is a good fit for small to mid-sized IT teams that need a straightforward remote support tool without a steep learning curve or complex setup.

Why I Picked Zoho Assist

Zoho Assist earns its spot on my shortlist because it's one of the few remote support tools where a technician can start a session in under 30 seconds—no pre-installed software required on the customer's end. I like that the no-download, browser-based session model removes the usual friction of getting a non-technical user connected. The diagnostic toolset is also genuinely useful: I can access Task Manager, Device Manager, Command Prompt, and the Registry editor in the background without interrupting the active session. The bulk deployment option for unattended access lets me push the agent to dozens of endpoints at once instead of setting them up one by one.

Zoho Assist Key Features

• Session recording: Automatically records all activity during a remote session, which you can review for internal audits or technician training.
• Wake on LAN: Powers on a remote computer with a single click, even if it's fully shut down, without needing to start a session first.
• Reboot and reconnect: Remotely reboots a device mid-session and automatically reconnects without terminating the active session.
• Multi-monitor navigation: Lets you switch between multiple monitors on the remote machine without leaving the session.

Zoho Assist Integrations

Zoho Assist offers native integrations with Zoho Desk, Zoho CRM, ServiceNow, Jira, Zendesk, Freshdesk, and Spiceworks. An API is available for custom integrations.