ConnectWise ScreenConnect Review 2026: Pros, Cons, Features, and Pricing
ConnectWise ScreenConnect is a remote support software designed for IT professionals who need secure, reliable, and scalable access to client devices. When downtime, security risks, and complex environments put pressure on your team, it offers granular session controls, strong authentication, and flexible deployment options.
In this ConnectWise ScreenConnect review, you'll find a detailed look at features, best and worst use cases, pros and cons, and pricing—so you can decide if it fits your remote support needs in 2026.
ConnectWise ScreenConnect Evaluation Summary
- From $30/user/month (billed annually)
- 14-day free trial
Why Trust Our Software Reviews
We’ve been testing and reviewing software since 2023. As tech leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different tech use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
ConnectWise ScreenConnect Overview
ConnectWise ScreenConnect offers strong session security, granular permissions, and reliable cross-platform support, making it a top pick for IT teams prioritizing control and compliance. Its pricing is competitive for advanced features, though the interface can feel dense for new users, and onboarding may require extra time. Compared to others, ScreenConnect excels in custom branding and integration options but can lag in ease of use.
It’s best for organizations with complex support needs, such as MSPs or internal IT departments managing multiple endpoints and requiring detailed audit trails.
pros
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You can manage IT tasks efficiently with its robust remote access capabilities.
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It offers reliable performance that supports your team's productivity.
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The customizable dashboard lets you tailor workflows to fit your needs.
cons
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You might find the initial setup process to be time-consuming.
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The user interface can feel cluttered and overwhelming to new users.
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You may experience occasional glitches that require troubleshooting.
Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Unattended Access
Technicians can connect to remote devices without user intervention, enabling after-hours maintenance and troubleshooting. This is especially useful for managing endpoints across different time zones.
Session Audit Logs
Every session is logged with detailed activity records and can be filtered by session name. This supports compliance and internal auditing requirements.
SAML Authentication
ScreenConnect supports SAML for single sign-on, allowing secure and centralized user authentication. This feature helps IT teams enforce access policies across large organizations.
Mobile Device Support
Technicians can remotely access and troubleshoot iOS and Android devices. This extends support capabilities beyond desktops and laptops.
Host Pass Configuration
Admins can grant temporary access to vendors or third parties for a set duration, from 48 hours up to 30 days. This helps control and monitor external access.
Remote Camera Sharing (ScreenConnect View)
Technicians can view and troubleshoot hardware issues using the end user’s mobile device camera. This feature enables remote visual inspections without needing to be on-site.
Ease of Use
ConnectWise ScreenConnect offers a feature-rich interface that prioritizes control and customization, but this can make onboarding challenging for new or occasional users. Many IT professionals appreciate the depth of session management and security settings, yet some find the navigation dense and the layout less intuitive than simpler tools. The platform’s extensive configuration options and admin controls are valuable for experienced teams, but may require extra training for those unfamiliar with advanced remote support environments.
Integrations
ConnectWise ScreenConnect integrates with ServiceNow, Acronis, ConnectWise RMM, ConnectWise PSA, Freshdesk, SolarWinds Passportal, Zendesk, Passportal Ocular, and other popular IT management and ticketing platforms, among others.
ConnectWise ScreenConnect also offers an API and supports custom extensions, allowing connections with third-party integration tools.
ConnectWise ScreenConnect Specs
- 2-Factor Authentication
- A/B Testing
- Analytics
- API
- BitCoin
- Conversion Tracking
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Design Templates
- External Integrations
- Inventory Tracking
- Keyword Tracking
- Marketing Automation
- Multi-User
- Notifications
- Order Management
- Payment Gateway Integration
- Payment Processor
- PayPal
- Product Catalog
- Review Monitoring
- SAP Integration
- Scheduling
- Stripe
- Third-Party Plugins/Add-Ons
