28 Beste Konfigurationsmanagement-Tools im Test für 2026

Freshservice is an IT service management tool designed for IT teams looking to streamline their operations.

Why I picked Freshservice: It offers a user-friendly interface that simplifies ITIL processes for your team. Features like incident management and change management are designed to align with ITIL standards. The tool also provides a self-service portal, reducing the workload on your IT department. It's particularly effective for businesses needing to adhere to ITIL practices without overwhelming complexity.

Standout features & integrations:

Features include a built-in asset discovery tool that helps you track and manage your IT assets. The platform also offers automation capabilities to handle repetitive tasks, saving your team time. Additionally, Freshservice provides analytics and reporting tools to help you make informed decisions based on data.

Integrations include Microsoft Teams, Slack, Jira, Trello, Zoom, Google Workspace, Dropbox, Zapier, Okta, and Azure Active Directory.

Salesforce Service Cloud is a customer service platform designed for businesses aiming to enhance their customer support operations. It's widely used by customer service teams to manage customer interactions and improve response times.

Why I picked Salesforce Service Cloud: The platform provides a unified view of customer data, enabling your team to deliver personalized service. It features case management and a knowledge base, which helps streamline customer support processes. The integration with other Salesforce products allows for easy data sharing across departments. This makes it ideal for businesses looking to improve their customer service operations through better integration.

Standout features & integrations:

Features include AI-powered chatbots to handle simple inquiries, which can free up your team for more complex cases. The platform also offers customizable dashboards that help you monitor performance metrics. Additionally, it provides tools for automating repetitive tasks, enhancing team productivity.

Integrations include Slack, Microsoft Teams, Google Workspace, Mailchimp, DocuSign, Dropbox, Zoom, HubSpot, Xero, and QuickBooks.

Deel is a global payroll and HR management tool for companies with distributed teams. It helps businesses hire, onboard, and manage employees and contractors globally while ensuring compliance with local laws.

Why I picked Deel: Deel offers automated payroll and compliance solutions for businesses hiring across borders. Deel supports payments in over 120 currencies, ensuring legal and tax compliance. It's particularly beneficial for startups and tech companies expanding globally.

Standout features & integrations:

Features include automated device procurement, 24/7 support, and security controls to manage IT operations globally. You can easily track devices and ensure compliance without technical knowledge. Deel connects with over 60 HR platforms, streamlining onboarding and offboarding.

Integrations include BambooHR, Greenhouse, Lever, Workday, Xero, QuickBooks, NetSuite, Gusto, Slack, and ADP.

ManageEngine ServiceDesk Plus is an IT service management tool tailored for IT teams aiming to enhance their help desk operations.

Why I picked ManageEngine ServiceDesk Plus: It offers a comprehensive suite of tools for managing IT help desk activities effectively. The incident management feature helps your team track and resolve issues quickly. Asset management capabilities allow you to maintain a detailed inventory of IT assets. It's change management module supports controlled changes, minimizing disruptions to your operations.

Standout features & integrations:

Features include a self-service portal that empowers users to resolve common issues independently, reducing the workload on your IT team. The tool also offers automation for routine tasks, boosting efficiency. Additionally, it provides detailed reporting and analytics to help you make informed decisions.

Integrations include Microsoft 365, Slack, Jira, Zoho CRM, G Suite, Spiceworks, VMware, Azure Active Directory, Okta, and Dropbox.

Comindware Tracker is a workflow management solution designed for businesses looking to automate and streamline their processes. It's primarily used by teams needing to create and manage workflows without extensive coding knowledge.

Why I picked Comindware Tracker: It provides a flexible workflow designer that lets your team automate processes with ease. The tool allows you to modify workflows on the fly, which is ideal for businesses that require adaptability. It also offers pre-built templates to kickstart your workflow automation efforts. This makes it suitable for teams seeking a customizable yet simple solution for managing complex processes.

Standout features & integrations:

Features include a drag-and-drop interface that simplifies the workflow design process. You can use the built-in reporting tools to track and analyze workflow performance. The platform also supports task management, helping your team stay organized and on track.

Integrations include Microsoft Outlook, Microsoft SharePoint, Dropbox, Google Drive, Box, Salesforce, QuickBooks, Zapier, Slack, and Microsoft Dynamics 365.

ServiceNow is an IT service management tool designed for large enterprises seeking to improve their IT operations. It supports incident management, change management, and problem management, providing a centralized platform for IT teams to work efficiently.

Why I picked ServiceNow: It offers a scalable platform that can grow with your organization's needs. The incident management feature helps your team resolve issues quickly and efficiently. Its change management module provides control and visibility over changes, reducing risk. ServiceNow's ability to integrate with other enterprise solutions makes it a versatile choice for large businesses.

Standout features & integrations:

Features include a self-service portal that enables users to find solutions to common problems on their own. The tool also offers automation capabilities to streamline routine tasks and increase efficiency. Additionally, ServiceNow provides detailed analytics and reporting tools to help your team make informed decisions.

Integrations include Microsoft Azure, AWS, Google Cloud Platform, Salesforce, Slack, Zoom, Microsoft Teams, Jira, GitHub, and SAP.

New Relic is an application performance monitoring tool aimed at developers and operations teams who need to track and optimize their software's performance.

Why I picked New Relic: It offers real-time monitoring and analytics that help your team understand application performance at a granular level. With its customizable dashboards, you can visualize data in a way that makes sense for your business. The tool's alerting system notifies your team of potential issues before they impact users. This makes it ideal for organizations that prioritize application uptime and performance.

Standout features & integrations:

Features include distributed tracing, which allows you to follow requests as they travel through your system. The tool also offers error analytics to help you pinpoint and fix issues quickly. Additionally, New Relic provides infrastructure monitoring, giving you a complete view of your system's health.

Integrations include AWS, Microsoft Azure, Google Cloud Platform, Kubernetes, Slack, PagerDuty, Jenkins, GitHub, Atlassian Jira, and Datadog.

ManageEngine Network Configuration Manager (NCM) helps you monitor, manage, and back up your network device configurations. It supports multi-vendor environments and gives you visibility into configuration changes, compliance gaps, and device vulnerabilities.

Why I picked ManageEngine Network Configuration Manager: I picked ManageEngine NCM for its robust backup automation and configuration versioning. It helps you stay in control by making it easier to track changes across network devices and revert when something breaks. Backups can be scheduled or triggered by config changes, and they're stored with version history so you can compare and roll back as needed. That kind of visibility is especially useful in large or regulated environments. NCM also supports compliance audits and security policies, so you can catch issues before they affect your infrastructure.

Standout features & integrations:

Features include a real-time change alerting system, configlets to push bulk changes, and firmware vulnerability scanning. There's a mobile app so you can check config status or backup history on the go. You’ll also get role-based access controls and activity tracking to reduce unauthorized changes.

Integrations include ServiceDesk Plus, Log360, ADManager Plus, ADAudit Plus, Identity360, and other ManageEngine tools in the ecosystem.

ManageEngine Service Desk Plus is an IT service management tool designed for IT teams focused on managing and tracking IT assets effectively.

Why I picked ManageEngine Service Desk Plus: It offers a comprehensive asset management module that helps your team maintain an accurate inventory of IT assets. The tool provides detailed asset lifecycle management, which is crucial for organizations with extensive IT infrastructure. It also includes incident and problem management features to streamline IT support processes. This makes it a great choice for businesses looking to enhance their asset management capabilities.

Standout features & integrations:

Features include a self-service portal that empowers users to resolve common issues independently, reducing the workload on your IT team. The tool also offers automation for routine tasks, boosting efficiency. Additionally, it provides detailed reporting and analytics to help you make informed decisions.

Integrations include Microsoft 365, Slack, Jira, Zoho CRM, G Suite, Spiceworks, VMware, Azure Active Directory, Okta, and Dropbox.

TeamCity is a continuous integration and delivery server developed by JetBrains. It automates the process of building, testing, and deploying applications, ensuring code quality and facilitating collaboration among development teams.​

Why I picked TeamCity: TeamCity offers real-time build monitoring, allowing you to see instant feedback on your code changes. TeamCity detailed reporting helps you identify issues quickly, maintaining high code quality. The platform's scalability means it can grow with your projects, handling increasing workloads efficiently.

Standout features & integrations:

Features include customizable build pipelines that adapt to your team's workflow, role-based access control to manage permissions effectively, and comprehensive audit logs to track changes and maintain compliance.

Integrations include GitHub, GitLab, Bitbucket, Azure DevOps, AWS, Docker, Kubernetes, Jira, Slack, and Visual Studio.