25 Beste Dokumentationssoftware im Test für 2026

Document360 is an AI-driven knowledge base software tailored for businesses looking to efficiently create, manage, and expand their documentation efforts. It features a comprehensive platform that includes a user-friendly portal for content creators and a customer-facing site.

Why I picked Document360: It supports various user roles with a dedicated portal, promoting effective collaboration among editors, writers, and reviewers. With advanced functionalities like analytics, workflow management, and SEO optimization, users can efficiently manage documents and boost productivity. Document360's AI-powered features, such as interactive search and automated content generation, aid in managing documentation processes more effectively. Furthermore, the platform provides a business glossary, ticket deflector, and health check metrics to support comprehensive knowledge management.

Document360 Standout Features and Integrations

Features include an AI-powered knowledge base, in-line comments, a difference viewer for comparing versions, document lifecycle statuses, a category manager, bulk actions, custom domain mapping, and custom branding.

Integrations include Zendesk, Freshdesk, Intercom, Drift, Slack, GitHub, Make, Salesforce, and Microsoft Teams.

Guru is an AI-powered search, intranet, and wiki platform that brings your company's knowledge base into your existing tech stack and workflows. The search function surfaces relevant, up-to-date information in your team's day-to-day workspaces, alleviating manual searching and app-switching.

Why I picked Guru: I chose Guru because of its comprehensive AI-powered enterprise search, but also for its customizable employee engagement hub and automated, centralized knowledge base. What makes Guru stand out is its ability to connect all apps, documents, and chats, providing instant answers within the user's workflow. It also offers a zero-data retention policy, private AI models, and role-based access control (RBAC), ensuring the secure storage of your company's docs and knowledge.

Guru Standout Features and Integrations

Features include advanced search capabilities, customizable dashboards, secure data storage, real-time collaboration tools, knowledge management, AI-powered suggestions, robust analytics and reporting, integration with multiple platforms, personalized user experiences, mobile accessibility, document management, workflow automation, social networking features, and multilingual support.

Integrations include Google Chrome, Google Workspace, Slack, Microsoft Teams, Gmail, Outlook, HRIS solutions, Vimeo, Loom, Airtable, Sendesk, Salesforce, Intercom, Freshworks, Confluence, and more. Plus, you can use Zapier, Workato, or the custom API to connect more tools.

TruPeer offers an AI-powered solution for those in need of documentation software, particularly appealing to IT teams, DevOps, and support engineers. Its unique ability to transform rough screen recordings into polished product videos and detailed documentation addresses the need for quick, efficient content creation. With features such as automated script enhancement and customizable branding, it addresses the challenge of maintaining consistency and professionalism in documentation.

Why I Picked TruPeer

I picked TruPeer for its standout feature, AI-driven document generation that automatically creates structured documentation from workflows and notes. This is complemented by real-time collaboration tools, allowing your team to edit and update documents together, ensuring accuracy. Additionally, the software's ability to maintain brand consistency through customizable options makes it a unique choice for documentation needs.

TruPeer Key Features

In addition to its document generation capabilities, TruPeer offers:

• Automated Script Enhancement: Enhances your documentation scripts automatically, saving time on manual editing.
• Support for Over 65 Languages: Provides translation capabilities, making your documentation accessible to a global audience.
• Engagement Analytics: Allows you to track how your documentation is used, providing insights into its effectiveness.
• Centralized Knowledge Base: Offers a searchable repository for all your documentation, making it easy to find and use.

TruPeer Integrations

Integrations include Google Workspace, Notion, Slack, Trello, and an API for custom integrations.

Hub is an intranet and documentation platform designed to centralize company knowledge while also improving client engagement. With customizable client portals, it allows teams to create co-branded or personalized spaces where documentation can live alongside collaboration tools, making it a flexible choice for both internal and external use.

Why I picked Hub: I picked Hub because it goes beyond traditional documentation software by letting you build branded client portals. This means you can share guides, manuals, or onboarding documents with customers in a way that reflects your brand. I also like its no-code setup, which makes it accessible for non-technical teams and ensures you can launch your documentation system quickly. If you want documentation that doubles as a client-facing resource, Hub is a strong option.

Hub Standout Features and Integrations

Features include branded client portals, a no-code interface, GDPR compliance, ISO 27001 certification, AI-driven content personalization, and a progressive web app for mobile access. You’ll also get real-time reporting and analytics to track engagement.

Integrations include SharePoint, Slack, Microsoft Teams, Google Drive, OneDrive, BambooHR, YouTube, Duo, Microsoft Entra ID, Office 365, OneLogin, and OKTA.

For those seeking a documentation software solution, Lucidchart presents itself as a versatile diagramming tool that enhances the way your team visualizes processes and collaborates on projects. It caters specifically to professionals in IT, engineering, product management, and operations, providing them with the means to create detailed diagrams that simplify complex workflows. By offering features like AI-generated diagrams and real-time collaboration, Lucidchart addresses the challenge of maintaining clear, accessible documentation across various sectors, from education to healthcare.

Why I Picked Lucidchart

I picked Lucidchart for its unique ability to transform complex data into clear and actionable visuals, a crucial aspect of documentation software. The AI-powered diagramming simplifies the creation of intricate diagrams, allowing you to focus on content rather than design. Additionally, its real-time collaboration feature ensures that your team stays aligned and productive, even when working remotely. These features make Lucidchart a compelling choice for those who need to document processes and ideas clearly and collaboratively.

Lucidchart Key Features

In addition to its standout diagramming capabilities, I also found several features that enhance its utility as documentation software:

• Data Linking: Connect your diagrams to live data sources, ensuring that your documentation remains current and accurate.
• Conditional Formatting: Visualize data trends and patterns through customizable rules that highlight key information within your diagrams.
• UML Markup: Create and manage UML diagrams to document software architecture and design processes effectively.
• Template Library: Access a vast collection of templates to jumpstart your documentation projects and maintain consistency across documents.

Lucidchart Integrations

Integrations include Google Workspace, Microsoft Office, Slack, Jira, Salesforce, Atlassian Confluence, Dropbox, AWS, Zapier, and Microsoft Teams. An API is available for custom integrations.

SysAid brings together help desk ticketing, IT Service Management (ITSM), and knowledge documentation in a unified platform, which can be useful if your team wants documentation embedded directly into IT support workflows. If having knowledge articles, asset management, ticketing, and a self-service portal within the same system appeals to you, SysAid can be a practical fit.

Why I Picked SysAid

I picked SysAid because its built-in knowledge management capabilities are closely integrated with the help desk workflow. When your team resolves a ticket, it is easy to capture the solution as a knowledge base article instead of letting that information remain isolated in individual tickets. I also like that this setup encourages teams to turn repeated fixes into shared documentation over time. The self-service portal then makes that knowledge available directly to end users, which can help users find answers before submitting new tickets.

SysAid Key Features

In addition to its standout knowledge management capabilities, SysAid offers several other features that can enhance your documentation processes:

• AI-Assisted Knowledge Generation: SysAid’s AI features can draft new articles from closed tickets, chats, or historical support data, helping you build up documentation without excessive manual effort.
• Workflow Automation: Streamlines documentation tasks and processes, ensuring consistency and efficiency across your organization.
• Incident and Request Management: Provides a structured approach to managing documentation-related requests and incidents, improving response times.
• Reporting and Analytics: Delivers insights into documentation usage and effectiveness, helping you make data-driven decisions.

SysAid Integrations

Integrations include Jira, Microsoft Teams, Slack, Active Directory, Azure AD, SCCM, VMware, Google Workspace, Okta, and Salesforce.

Zendesk is a customer service and documentation platform that helps teams manage requests, knowledge bases, and communications across multiple channels. It combines ticketing, messaging, and AI tools to enhance both customer and employee experiences.

Why I picked Zendesk: I chose Zendesk for its AI agents and automation capabilities that help resolve inquiries faster and free up human agents for more complex requests. I also appreciate its omnichannel support, which lets you manage conversations from email, chat, social media, and phone in one place. For documentation needs, Zendesk offers detailed developer resources, including APIs, SDKs, and integration guides, making it a strong fit for technical teams who need to maintain robust, accessible knowledge bases.

Zendesk Standout Features and Integrations

Features include AI agents for automated responses, messaging and live chat for real-time support, workforce management tools for resource allocation, omnichannel resolutions with advanced call routing, employee service solutions for internal requests, and strong data privacy measures for secure operations.

Integrations include Salesforce, HubSpot, Slack, Microsoft Teams, Jira, Google Sheets, Typeform, Cognito Forms, Facebook Lead Ads, Google Forms, Unbounce, and Zendesk Sell. You can also connect additional tools using Zapier, Workato, or the Zendesk Apps Framework.

GitHub is a platform that allows developers to host and share code with other developers. It also has many tools that help you host and share documentation for open-source or private projects.

Why I picked GitHub: I recommend GitHub for coders and developers because of GitHub Wikis, a collaborative documentation platform and part of the GitHub repository. Wikis are particularly useful when you want to save and share information on your project, like how to use it, how the project was designed, and its fundamental principles. You can format wikis by adding images, tables, expandable sections, and quotes.

GitHub Standout Features and Integrations:

Features that I believe developers would like are its offering of GitHub README files that store essential project information like how to get help on a project and who is handling and contributing to the project. Further, they can publish their documentation page as a website with GitHub pages. All tools have powerful text formatting with simple syntax.

Integrations are available as built-in options, including Slack, Microsoft Teams, Terraform, and Jira. Includes a robust API that allows you to integrate with third-party tools.

Guidde is a generative AI platform designed to help your team create video documentation faster. It allows you to produce how-to guides, standard operating procedures (SOPs), training materials, and onboarding documents, all in one place.

Why I picked Guidde: I picked Guidde because of its AI-powered video documentation features that let you record a workflow and instantly generate step-by-step guides. The tool automatically adds visual instructions and lets you choose from over 100 voices and languages for narration, which is great for teams with global users. It also comes with smart editing tools that let you easily add text, annotations, voiceovers, and branding to your videos.

Guidde Standout Features and Integrations

Features include automated voice translations, desktop application compatibility, AI-generated descriptions, one-click capture, customizable branding, step-by-step workflow capture, text and annotation addition, voiceover capabilities, Windows and macOS support, and automated step descriptions.

Integrations include Salesforce, Google Drive, Microsoft OneDrive, Slack, Zoom, Zendesk, ServiceNow, Chrome, Notion, and Confluence.

Whatfix is a digital adoption platform that you can use to create technical documentation in an interactive and engaging manner. It helps users adopt your software and its workings quickly, especially if you have robust and comprehensive software that users may need help understanding.

Why I picked Whatfix: If you’re looking for a visual way to guide your users through your app, I would definitely suggest Whatfix. With Whatfix, you can create step-by-step walkthroughs without coding so users can understand how to use your product. You can create your in-app guides in multiple formats, like videos, slideshows, GIFs, and PDFs.

Whatfix Standout Features and Integrations:

Features that I want to highlight here are Whatfix’s ability to create flows in the documentation for contextual guidance and give prompts if you want users to take specific actions. You can highlight, circle, and zoom on particular parts of the screen and alert users with essential notifications about any upgrades, events, or changes. With its analytics, you can also track user behavior and optimize your content.

Integrations are natively available, including Salesforce, SAP, SurveyMonkey, Confluence, Workday, Slack, and PowerBI.

Zoho Learn allows organizations to create, store, and manage knowledge base articles, FAQs, and user manuals with customization options for branding and layout. However, it is much more than just documentation software, as it is a complete employee training and development solution.

Why I picked Zoho Learn: My primary reason for choosing Zoho Learn is its ability to be a central repository of all the documentation your business needs. For example, you can create product documentation, handbooks, reports, manuals, roadmaps, wikis, strategies, FAQs, compliance documents, and more and store them in a neat and organized way.

Zoho Learn Standout Features and Integrations:

Features that I believe teams who want a robust knowledge base software will appreciate are that you can collaborate with other users on your documentation, save standard formats of manuals as templates, and track versions. I also liked that you can make shared workspaces to keep similar documentation in one place and offer feedback with comments and mentions.

Integrations are natively available with G Suite and Microsoft Teams, and you can use Zapier and open API for custom integrations.

Dropbox is a cloud-based service that allows teams to store, share, and collaborate on internal documentation in real time.

Why I picked Dropbox: For me, Dropbox is a great solution for internal teams because it’s easy to use. Team members can simultaneously access and edit documents, add comments and annotations, and share feedback. It also uses advanced security measures to protect documents and files with two-factor authentication, role-based permissions, and remote wipe capabilities.

Dropbox Standout Features and Integrations:

Features that I feel internal teams will love are that it offers a mobile app with the full functionalities of a web or desktop Dropbox app. It has a Smart Sync feature that allows users to see and access all files and folders without occupying their hard drives; this can be helpful for teams who work with large files or have limited storage capacity. Like Google Docs, it has Dropbox Paper for better team collaboration on documents and a file preview feature where users can see the file without downloading it.

Integrations include GSuite, Microsoft Office, Nitro, Adobe Acrobat DC, Canva, IFTTT, Prezi, and monday.com. Zapier is also available.

ClickHelp is a modern documentation system for technical writers and teams to create and manage all kinds of content, including manuals, user guides, tutorials, and API documentation.

Why I picked ClickHelp: I selected ClickHelp for this list because of its patented full-text search (FTS) engine, designed solely for documentation search. It provides accurate results for exact matches and even for queries with typos or partial matches. The FTS engine can also interpret user queries to offer helpful suggestions for related searches.

ClickHelp Standout Features and Integrations:

Features that impressed me about its FTS engine are that it has predictive search and indexes content to add words that are not in the article so that readers can find what they want with the indexed terms. It also groups results, tags other pages where you can find the same result, and restricts password-protected documents from entering the search results.

Besides these, ClickHelp also lets you add rich media content like videos, quizzes, feedback forms, and surveys, and you can even track how your documentation is being used and what needs improvement with analytics.

Integrations include Zendesk, Bing, Disqus, Google Analytics, JotForm, Vimeo, YouTube, and Salesforce. APIs are also available.

Nuclino is a team’s collective brain and collaborative wiki that allows teams to easily create, share, and collaborate on documents. It offers features like a visual editor, version history, and the ability to link between documents.

Why I picked Nuclino: I selected Nuclino for my list because of its powerful visual editor. You can bring boring technical documents to life by adding images, videos, screenshots, code blocks, embed, file attachments, quotes, markdown commands, and Mermaid diagrams.

Nuclino Standout Features and Integrations:

Features that I think are the most impressive are its ability to adapt knowledge in different views like list, board, graph, and table view so you can manage and search information easily. Nuclino allows teams to customize their workspaces with their logo, color scheme, and appearance, making it easy to create a visually appealing and cohesive documentation hub.

Integrations are native for Slack, Microsoft Teams, YouTube, Google Calendar, Grammarly, Typeform, Figma, Canva, OneLogin, and Miro. APIs are available.

Atlassian Confluence is a remote-friendly product for creating content like knowledge bases, product requirements, and research reports.

Why I picked Confluence: I chose Confluence because of its wide range of templates. There are templates for project documentation, incident communication, software architecture review, incident postmortem, and more. You can even create your own templates. If you’re going to write documentation of similar formats repeatedly, like a technology roadmap or strategic roadmap, then templates can be a great time-saver.

Confluence Standout Features and Integrations:

Features that impressed me include its fine-grained page and space permissions, Whiteboard and sticky notes to visualize your workflows, and commenting and alerting functionalities on pages. I also appreciated the simplicity of editing templates with the built-in editors that allowed me to adjust the layout, text, and tables of my custom templates without fuss.

Integrations are available natively and include popular tools like Jira Service Management, Trello, Miro, Balsamiq, Google Calendar, Asana, monday.com, and Slack.