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With decades of experience in software tech, I understand the nuances that can make or break a team collaboration tool. In this review, I'll dissect Atlassian Confluence from top to bottom. You'll get all the information you need to confidently decide if this platform fits your team's unique needs. Stay with me, and let's demystify this piece of software together.

Atlassian Confluence Collaboration Platform - Communicate with your team
Stay connected with your team with the tools offered by Atlassian Confluence.

Atlassian Confluence Collaboration Tool

Atlassian Confluence serves as a centralized workspace where teams can collaborate and manage content in real-time. Primarily aimed at project managers, software developers, and knowledge workers, it enables efficient project documentation and knowledge management.

The tool tackles common pain points like information silos, fragmented communication, and inefficient documentation processes. Some of its best features include seamless integrations with other Atlassian products like Jira, customizable templates, and robust permission settings.


  • Integrations: Confluence works well with other Atlassian products such as Jira, Bitbucket, and Trello, making for a cohesive ecosystem.
  • Templates: Customizable templates simplify content creation, promoting consistency and saving time.
  • Permissions: Granular permission settings allow for tailored access control, ensuring that team members see only what they need to.


  • Learning Curve: New users often find the interface and features less than intuitive, requiring additional time for onboarding.
  • Pricing: Unlike some project management tools, Atlassian Confluence can get expensive for small businesses.
  • Bloat: Features and add-ons can lead to a cluttered workspace, detracting from ease of use.

Expert Opinion

After thoroughly evaluating Confluence’s features, pricing, functionality, and the gamut of specifications, I find it to be a formidable contender in the team collaboration space. It clearly outperforms in terms of integrations with other Atlassian products and its deep customization features. However, it underperforms in user-friendliness, particularly for new users unfamiliar with Atlassian's ecosystem. It's best suited for medium to large enterprises that are already invested in the Atlassian suite and need a comprehensive knowledge base and document management tool.

Atlassian Confluence: The Bottom Line

What sets Confluence apart from similar tools is its tight-knit integration within the Atlassian suite and its advanced content management capabilities. From robust templates to detailed permission controls, its features are built with large, diverse teams in mind. Moreover, the wiki and knowledge base functionalities offer comprehensive solutions for storing, retrieving, and sharing organizational knowledge.

Deep Dive

Before getting into the nitty-gritty, let’s set the stage for a more nuanced conversation about Atlassian Confluence's features and specifications.

Product Specifications

  1. Real-Time Collaboration - Yes
  2. Document Management - Yes
  3. Project Management - Yes
  4. Task Management - Yes
  5. Knowledge Base - Yes
  6. Workflow Automation - Yes
  7. Chat/Messaging - No
  8. Video Conferencing - No
  9. Content Management - Yes
  10. Permissions Control - Yes
  11. File Sharing - Yes
  12. Calendar/Reminder System - Yes
  13. Search Functionality - Yes
  14. Mobile Access - Yes
  15. Email Notifications - Yes
  16. Customizable Templates - Yes
  17. Social Media Integration - No
  18. API Access - Yes
  19. Reporting and Metrics - Yes
  20. Time Tracking - No
  21. User-Friendly Interface - Yes
  22. Multi-Language Support - Yes
  23. Offline Access - No
  24. Third-Party Integrations - Yes
  25. SSL Security - Yes

Atlassian Confluence Feature Overview

  1. Real-Time Collaboration: Confluence allows team members to collaborate on pages and documents in real time, ensuring everyone is on the same page.
  2. Document Management: Files and docs can be stored, accessed, and managed easily, creating a central repository for all vital information.
  3. Project Management: It offers features to plan, track, and manage projects, and integrates seamlessly with Jira for more robust project management.
  4. Knowledge Base: This feature helps in storing and retrieving organizational information, serving as a single source of truth.
  5. Workflow Automation: Automate repetitive tasks and processes, thereby saving time and ensuring that nothing falls through the cracks.
  6. Content Management: Easily create, store, and manage a variety of content types such as documents, images, and more.
  7. Permissions Control: Granular permissions help control who can see and do what, enhancing security and project management.
  8. Customizable Templates: Confluence comes with templates that can be customized for specific projects or departments, promoting standardization.
  9. Search Functionality: The powerful search function allows you to find documents and pages quickly.
  10. Reporting and Metrics: Data-driven decision-making becomes simpler with built-in analytics and reporting features.

Standout Functionality

  1. Real-Time Collaboration: Unlike many other tools, real-time collaboration in Confluence extends not just to text but also to embedded Jira issues, aiding in agile software development.
  2. Workflow Automation: Most platforms offer this in a limited capacity, but Confluence goes beyond with its extensive automation capabilities, making it ideal for complex projects.
  3. Knowledge Base: While some platforms offer this as a separate product, Confluence incorporates it directly, making it easier to store, share, and find information without switching platforms.


  1. Native Integrations: Confluence integrates natively with Jira, Bitbucket, and Trello. This enables features like embedding Jira issues directly into Confluence pages.
  2. API Access: Yes, Confluence provides an API allowing for additional customization and integration possibilities.
  3. Add-Ons: Numerous add-ons can be used to extend functionality, ranging from specialized project management to advanced document management tools.

Atlassian Confluence Pricing

  • Free Tier: Available with limited features.
  • Standard: $5/user/month (min 5 seats); offers a broader range of features suitable for small to medium-sized teams.
  • Premium: $10/user/month; offers advanced features like analytics and unlimited storage (billed annually).

Ease of Use

Navigating through Confluence can be challenging for new users, particularly those not familiar with Atlassian's ecosystem. The onboarding process requires a considerable amount of time due to its range of features. While the platform is robust, its interface is not the most intuitive, which might add complexity for smaller teams or those new to team collaboration software.

Customer Support

When it comes to customer support, Atlassian Confluence offers multiple channels like documentation, webinars, and tutorials. They also provide a dedicated support team accessible via email and support tickets. However, they do lack live chat functionality, which is a commonly preferred immediate form of support. Another point of contention among users is the sometimes delayed response times, which can be frustrating when immediate solutions are needed for ongoing projects.

Atlassian Confluence Use Case

Who Would Be A Good Fit For Atlassian Confluence?

If you’re involved in software development, knowledge management, or project documentation, Atlassian Confluence might just be the tool you’ve been looking for. Organizations with complex projects and multiple team members who require real-time collaboration and advanced workflows seem to get the most out of Confluence.

This is particularly true for companies that are already in the Atlassian ecosystem, leveraging tools like Jira and Bitbucket. Larger enterprises or agile development teams find it beneficial for knowledge sharing, document management, and product requirements.

Who Would Be A Bad Fit For Atlassian Confluence?

Smaller businesses or independent contractors often find Confluence overwhelming. Teams that require simple and straightforward collaboration without the need for extensive workflows or document management may find it too cumbersome. Those without a software development focus, or who are looking for more of a task management tool, might not see the full benefit of what Confluence offers.

Atlassian Confluence FAQs

What is Atlassian Confluence?

Atlassian Confluence is a team collaboration tool that specializes in real-time collaboration, document management, and project management.

How does it integrate with Jira?

It offers native integration with Jira, allowing you to embed Jira issues directly into Confluence pages.

Is it mobile-friendly?

Yes, Confluence is accessible via mobile devices, offering a simplified user interface for on-the-go access.

Is there a free tier available?

Yes, Confluence offers a free tier with limited functionality, ideal for smaller teams or individual users.

What kind of customer support does it offer?

It offers customer support via email, support tickets, and also has extensive documentation, webinars, and tutorials.

Is it easy to use?

Confluence has a learning curve and may require some time for complete onboarding and ease of use, particularly for new users or those not familiar with the Atlassian ecosystem.

Does it offer real-time collaboration?

Yes, real-time collaboration is one of its core features, allowing multiple team members to work on a single document simultaneously.

Are there any workflow automation features?

Yes, Confluence offers workflow automation features that help automate repetitive tasks and processes.

Alternatives to Atlassian Confluence

  • Microsoft SharePoint: Offers better integration with Microsoft's suite of tools.
  • Slack: Stands out for its chat-based collaboration, offering real-time messaging as its core functionality.
  • Trello: Better suited for visual-based project management, using cards and boards to manage tasks and projects.

Looking for more options? You can find one that will fit your needs in this list of the best collaboration code tools.

Atlassian Confluence Company Overview & History

Atlassian, the company behind Confluence, specializes in software for team collaboration and productivity. Well-known companies such as Spotify, Visa, and NASA utilize their services. Headquartered in Sydney, Australia, the company is publicly traded.

Scott Farquhar and Mike Cannon-Brookes co-founded Atlassian, and they both serve in key leadership roles. The company’s mission statement is "to help unleash the potential of every team." Milestones include its IPO in 2015 and the continuous expansion of its product line to integrate with other tools and platforms.


In wrapping up this Confluence review, it's evident that Atlassian Confluence excels as a comprehensive team collaboration tool, especially for larger teams involved in complex projects that require real-time collaboration, knowledge management, and extensive workflows. While it may not be the right fit for everyone, it serves its core user base exceptionally well. Feel free to comment and share your experiences. For those still exploring options, our software tools section offers additional reviews of various team collaboration platforms.

By Paulo Gardini Miguel

Paulo is the Director of Technology at the rapidly growing media tech company BWZ. Prior to that, he worked as a Software Engineering Manager and then Head Of Technology at Navegg, Latin America’s largest data marketplace, and as Full Stack Engineer at MapLink, which provides geolocation APIs as a service. Paulo draws insight from years of experience serving as an infrastructure architect, team leader, and product developer in rapidly scaling web environments. He’s driven to share his expertise with other technology leaders to help them build great teams, improve performance, optimize resources, and create foundations for scalability.