Guide To The 34 Best RMM Software Of 2024

Atera is an AI-powered IT management platform tailored for Managed Service Providers (MSPs) and IT departments. It encompasses a wide range of features such as Remote Monitoring and Management (RMM), Professional Services Automation (PSA), helpdesk services, automated patch management, and network discovery. 

Why I picked Atera: Atera positions itself as a state-of-the-art solution, and I like the fact it aims to push the boundaries of what’s currently possible in RMM with one of the widest feature sets of any of the tools I reviewed. I found the real-time monitoring and alert system particularly valuable, with an overview of device status and a customizable threshold profile that makes it easy to triage issues as they occur.

Standout Features and Integrations:

Features include AI-powered Tier 1 support for issues like password resets and auto-generated summaries of tickets to assist in prioritizing tasks. I was impressed with the automated patch management feature combining customizable automation schedules with cybersecurity best practices for a solution that’s both robust and efficient.

Integrations include native third-party add-ons, like AnyDesk, Acronis, Malwarebytes, and Webroot. Technical APIs are also available for integrations.

Designed to be fully scalable for growing teams, NinjaOne provides a full solution for remote monitoring, maintenance, and documentation.

Why I picked NinjaOne: The Ninja team excels at improving their products over time, with rapid response to client requests and bug fixes and proactive development of new features. I also scored NinjaOne highly for customer support, as its commitment to providing the best possible product and service is clear.

Standout Features and Integrations:

Features include secure remote access to Windows and Mac devices, one-click device actions to speed up repetitive tasks, and automated patching and endpoint tasks to improve security and efficiency. I found the built-in IT documentation solution and self-service portal to be useful additional features.

Integrations are available natively with third-party providers, including SentinelOne, TeamViewer, Slack, Octa, and Microsoft Azure.

SuperOps is an advanced IT management and Managed Service Provider (MSP) platform designed to enhance IT operations. It offers a comprehensive suite of tools for service desk management, asset management, automation, remote monitoring and management (RMM), documentation, and project management. 

Why I picked SuperOps: I like that SuperOps leverages AI to automate routine tasks, such as ticket categorization and incident prioritization, freeing up valuable time for IT professionals to focus on more complex issues. Its predictive analytics feature uses AI to anticipate and prevent potential system failures, ensuring proactive maintenance and minimizing downtime. Additionally, SuperOps’ AI-driven insights help in optimizing resource allocation and decision-making, promoting MSP growth.

Standout Features and Integrations:

Features include simple DIY setup, granular dashboards, topology maps, network discovery, custom monitoring, proactive, automated alerts, and automated device scanning.

Integrations include ConnectWise Control, Acronis, Hudu, TeamViewer, SentinelOne, QuickBooks Online, QuickBooks Desktop, Bitdefender, and Azure AD.

MSP360 RMM is a tool aimed at managed service providers and IT departments that offers remote monitoring and management across different platforms. It's renowned for its broad compatibility with various operating systems, including Windows, macOS, Linux, and others, affirming its position as best for cross-platform compatibility.

Why I Picked MSP360 RMM: I picked MSP360 RMM for this list after examining its superior capability to work seamlessly across different platforms. In judging its features and comparing them with similar tools, its stand-out attribute was the ease of managing diverse environments within a single interface. This makes it ideal for businesses or service providers managing multiple platforms, and I believe it's best for cross-platform compatibility due to this flexibility.

Standout Features & Integrations:

MSP360 RMM’s support for a wide array of platforms is indeed remarkable, providing a consistent user experience regardless of the underlying operating system. Its integration with cloud backup services and remote access functionalities are some key features that streamline daily operations.

The integration with solutions such as AWS, Google Cloud, and Microsoft Azure offers more flexibility and control over data management.

Pulseway designed its RMM with a unique USP: the powerful mobile app means that agents can work from anywhere with real-time alerts and the ability to fix IT issues on the go. Advanced automation speeds up repetitive tasks and allows for efficient patch management, while the monitoring tool provides a complete overview of your network.

Why I picked Pulseway:  User feedback of other tools consistently mentions that their mobile apps lack power and flexibility, so I found it refreshing to find an RMM that prioritizes this feature. Pulseway is also one of the most affordable RMMs on this list, with a fully flexible pricing model that suits small teams and large organizations.

Standout Features and Integrations:

Features include a self-service IT portal, freeing up support teams to work on high-value tasks, real-time monitoring and device management from an intuitive interface, and customizable reports. I found the easy network discovery and deployment particularly useful.

Integrations are available natively for popular platforms like Autotask, Zendesk, Slack, ConnectWise, and ITGlue.

OptiTune is a remote monitoring and management tool that offers flexibility and customization in managing IT systems and networks. It provides tailored solutions to meet the specific needs of businesses, which makes it stand out as the ideal choice for those looking for a user-centric approach.

Why I Picked OptiTune: I chose OptiTune after evaluating its ability to provide a truly customizable user experience. In a market where many tools offer rigid interfaces, OptiTune provides an adaptable platform that can be tailored to different user needs and preferences. This ability to fine-tune and align with a company’s unique requirements is why I find OptiTune best for customizable user experience.

Standout Features & Integrations:

OptiTune offers features such as custom branding, personalized dashboard configurations, and customizable alerting systems. These features allow businesses to align the platform with their brand identity and operational needs.

Integrations with widely used systems like Windows and popular antivirus solutions facilitate cohesive operations and greater control over the network and endpoints.

GoTo has built an impressive platform designed to provide IT support for multiple clients and devices. From its inbuilt ticketing system to its powerful no-code automation tools, this RMM makes it easy to take care of your IT infrastructure.

Why I picked GoTo Resolve: GoTo Resolve is designed primarily for remote IT teams providing support, and I appreciate the way that GoTo has built the system to be a comprehensive support platform. Complete background access to the command prompt and system information allows agents to troubleshoot problems without disturbing users.

Standout Features and Integrations:

Features include remote patch management, IT automation, and antivirus management. I was very impressed with the multi-platform remote support infrastructure that includes live camera share and in-session diagnostics.

Integrations include pre-built and ready-to-use tools like Zendesk, Salesforce, Miro, and Microsoft Teams.

ConnectWise RMM is a cloud-based remote monitoring and management solution designed to be agile and adaptable to the constantly evolving needs of different types of organizations.

Why I picked ConnectWise: ConnectWise offers a powerful combination of intelligent RMM services, advanced security solutions, and out-of-the-box automations to optimize your workflow and speed up help desk services. I was particularly impressed with ConnectWise’s intelligent monitoring engine that learns over time, helping to eliminate false alerts and ultimately reducing tickets and time spent on support.

Standout Features and Integrations:

Features of ConnectWise include a clear, unified interface for managing your entire tech stack, a simple onboarding process for clients, and automations combined with customizations to offer superior efficiency. I particularly liked the option of utilizing ConnectWise’s service team to fill any talent gaps or reduce the overall workload.

Integrations are available natively to other ConnectWise products such as ConnectWise PSA, ConnectWise BCDR, ConnectWise PSA, and Brightgauge. There are also third-party pre-built integrations, including Microsoft Intune, Auvik, Acronis Cyber Cloud, and Bitdefender.

There are two RMM solutions available from N-able: N-sight, which is designed for small MSPs and IT departments, and N-Central, which is more suitable for larger enterprise providers.

Why I picked N-able: N-able’s dual RMM platforms are suitable for any size of MSP. I was impressed with the clear and intuitive layout of the N-sight dashboard, which makes it quick and easy to see any issues at a glance. The ticketing system is equally easy to use, allowing team members to prioritize tasks and automate common workflows.

Standout Features and Integrations:

Features include efficient automations, like automated patch management and a drag-and-drop automation tool with 400 preconfigured scripts. I was also impressed that N-able supports both Windows and Apple machines.

Integrations include native ones with Acronis, BrightGauge, Barracuda, and Kaspersky.

Syncro is one of the few RMMs that support unlimited devices with no contract. The tool allows for remote monitoring of client devices in real-time, with automatic patch management and actions to improve efficiency.

Why I picked Syncro: Syncro immediately stood out to me due to its lack of endpoint limitations. If you’re an MSP struggling with balancing your budget against growing client devices, Syncro is definitely worth investigating.

Syncro’s Standout Features and Integrations:

Features include cross-platform support from a single dashboard, and PSA features to keep your team organized. I found the advanced reporting and analytics useful for measuring the ROI of providing IT support services to different clients.

Integrations are available natively for over 50 third-party tools, including Bitdefender, Domotz, Google Workspace, Hudu, IT Glue, Mailchimp, Slack, and Office 365.

ITarian RMM is a comprehensive solution that provides robust remote monitoring and management functions. Its ability to seamlessly integrate with a wide range of platforms and tools sets it apart, enabling organizations to combine their existing systems and resources into a unified operational environment.

Why I Picked ITarian RMM: I chose ITarian RMM due to its exceptional integration capabilities. After carefully evaluating the market, I discovered that ITarian RMM offers the ability to blend and connect various systems, tools, and applications, which many businesses rely on. Its extensive integration capabilities allow it to stand out, providing a cohesive and unified solution. This makes ITarian RMM best for integration capabilities, meeting the diverse needs of different organizations.

Standout Features & Integrations:

ITarian RMM offers a wide array of features, including remote support, patch management, and automated scripting. The most remarkable aspect is its ability to integrate with various operating systems, CRMs, cloud services, and antivirus platforms.

These integrations foster smoother operations and create a unified workspace that enhances productivity and streamlines IT management.

The network monitoring solution from Domotz is used by organizations in over 190 countries, including some big names like the BBC, Sony, and WeWork. With a robust inventory and asset identification system, powerful management and maintenance features, high-level monitoring, and watertight security, it certainly earns its place in this list.

Why I picked Domotz:  Domotz impressed me with its range of features and suitability for a variety of different user groups. User feedback for the RMM is overwhelmingly positive, and the development team seems to be proactive about adding new features to meet client requests and needs.

Domotz Standout Features and Integrations:

Features include advanced monitoring of unlimited endpoints, automatic alerts for issues with network performance, network data aggregation, advanced data reporting, automated asset detection, and speed tests. As far as I can tell, the cybersecurity tools on this platform are one of the best on the market.

Integrations are available natively and include big names like AWS, Cisco, Zendesk, ITGlue, Autotask, and Kaseya. Domotz also has an open API, so you can build your own integrations.

Barracuda MSP is a leading name in the field of remote monitoring and management, focusing on delivering top-notch security features. Serving various industries, it plays a critical role in safeguarding IT systems and networks, making it especially appealing for businesses prioritizing strong security measures.

Why I Picked Barracuda MSP: I chose Barracuda MSP after comparing its security features with other tools, and I was impressed with its dedication to offering robust protection. It stands out with its comprehensive approach to security, monitoring every endpoint and network in real time. That's why I believe Barracuda MSP is best for robust security features, as it brings together several vital security functions in one platform, making it a preferred choice for businesses wanting to ensure the utmost protection.

Standout Features & Integrations:

Barracuda MSP offers features such as threat protection, network monitoring, and email security. The ability to pinpoint and address threats before they escalate gives it a unique position in the RMM landscape.

Integrations include popular solutions like Office 365 and various other cloud-based services, ensuring smooth operations and better alignment with existing infrastructure.

Syxsense is a remote monitoring and management tool that excels in providing real-time monitoring capabilities. It offers an immediate view into your system's status and activities, making it a valuable asset for those who want to maintain control and visibility over their IT environment.

Why I Picked Syxsense: I chose Syxsense due to its exceptional real-time monitoring features. In my process of selecting, evaluating, and comparing various tools, Syxsense stood out for its ability to provide immediate insights and continuous updates on network and device status. Its real-time monitoring capacity ensures that administrators can promptly detect and respond to any potential issues, making it the best for real-time monitoring and timely intervention.

Standout Features & Integrations:

Syxsense provides extensive monitoring functions, including device performance, security status, and software updates. Its real-time dashboard and alerts are highly effective for rapid response.

Integration with various platforms such as Windows, macOS, and Linux ensures that it can function across different environments, offering a consistent and unified view of all monitored systems.

Naverisk is a comprehensive IT service platform designed for network monitoring and management. Its efficiency in overseeing and controlling various network components allows for streamlined operations, positioning it as an ideal solution for organizations seeking to enhance their network management efficiency.

Why I Picked Naverisk: I picked Naverisk after considering multiple alternatives, determining that it offered a unique blend of functionality and user-friendliness. What set it apart, in my judgment, was its ability to integrate various aspects of network management into a single platform, facilitating efficiency. Its capabilities make it best for network management efficiency, with features that allow administrators to conduct quick diagnostics, monitor performance, and manage all network components with ease.

Standout Features & Integrations:

Naverisk's standout features include advanced network monitoring, automated patch management, and robust reporting tools. Its ability to offer real-time insights and handle complex network structures makes it a valuable tool for network administrators.

Integrations with platforms such as ConnectWise and Autotask allow for a seamless connection between network management and other IT service tools, enhancing overall productivity.

ManageEngine ServiceDesk Plus MSP is a complete helpdesk solution designed specifically for managed service providers. It offers robust ticketing, account management, asset tracking, and much more, with a special focus on delivering top-notch helpdesk functionality that makes it the best in this specific aspect.

Why I Picked ManageEngine ServiceDesk Plus MSP: I chose ManageEngine ServiceDesk Plus MSP after careful comparison with other tools, assessing the specific need for strong helpdesk support within an organization. Its features stand out in providing a full-featured helpdesk solution tailored to the requirements of managed service providers. I determined it's best for helpdesk functionality because of its refined features that facilitate seamless issue tracking, management, and resolution.

Standout Features & Integrations:

ManageEngine ServiceDesk Plus MSP offers intuitive ticketing, comprehensive asset management, and powerful account management features that are essential for any helpdesk functionality.

Its integration capabilities are equally compelling, providing connectors to prominent third-party applications such as Zoho CRM, Jira, and various Microsoft products, enabling a cohesive environment for support and IT management.

Central’s single-view dashboard allows for complete control of endpoints, including remote access, alerts, and software deployment. Automatic monitoring and user control allow you to organize computers by department or location, and the antivirus system powered by Bitdefender ensures your network is secure at all times.

Why I picked LogMeIn Central: As most RMM tools are aimed at MSPs, I like the fact that Central has concentrated on a different sector of the market: IT teams in charge of managing remote teams. But the user management and computer grouping features are equally as useful to MSPs.

Standout Features and Integrations:

Features of LogMeIn Central include a highly secure remote access tool, automation of routine IT tasks, and built-in inventory reports. I was surprised to see that somewhat uniquely for an RMM, Central also offers support for remote kiosks, POS systems, and digital signs.

Integrations are pre-built with tools like SolarWinds Authpoint, Zluri, and Kaseya.

Rippling IT is an all-in-one solution for managing your company’s workforce, devices, and software. With a single platform, you can handle employee onboarding, manage access to company resources, and track company-issued devices. 

Why I picked Rippling IT: Rippling IT is a solid choice for remote monitoring and management with its built-in tools that let you remotely oversee your company's devices and user activity. You can monitor and manage employee devices, enforce security policies, and automate software updates, all from a distance. This ensures that your team’s devices remain secure, up-to-date, and compliant with company standards, whether your employees are working from the office or remotely. You can also lock, wipe, or reset devices if they’re lost or stolen.

Standout Features and Integrations:

Features include remote encryption enforcement, which lets you ensure sensitive data on devices is always secure. It also has automated provisioning, which means you can quickly configure devices with the apps and settings your team needs, without manual input. Additionally, its real-time inventory tracking gives you an accurate view of where devices are, who’s using them, and their status

Integrations include Slack, Google Workspace, Office 365, AWS, Zoom, Dropbox, and Salesforce.

Scalefusion is a unified mobile device and endpoint management solution that provides a robust set of features for remote monitoring and management (RMM) to aid IT administrators and MSPs in efficiently managing and monitoring devices remotely.

Why I picked Scalefusion: Scalefusion stands out for its multi-OS device management capabilities. The platform offers a unified dashboard for tracking device health, application status, and performance, enabling IT teams to proactively address potential issues and minimize downtime, even with a diverse range of devices across different locations. It facilitates real-time device monitoring and location tracking, automated alerts, patch management, bulk provisioning, and advanced reporting. 

Standout Features and Integrations:

Features include smooth setup with different device enrollment options, geofencing, application management, and the ability to distribute and manage content across devices. It also offers kiosk modes to lock devices into a single app, and the ability to broadcast messages and alerts across devices.

Integrations include Apple Business Manager, Okta, Office 365 AD, Google Maps, Lenovo, Nokia, Sony, Google Workspace, Jira, Google Drive, Azure AD, Android Enterprise, Freshservice, and more. An API is also available for custom integrations.