35 Best IT Process Automation Software Reviewed in 2025
10 Best IT Process Automation Software Shortlist
Here’s my shortlist of the best IT process automation software:
In the fast-paced world of IT, managing processes efficiently can be a headache. You might find yourself bogged down by repetitive tasks that eat away at your team's productivity. That's where IT process automation software steps in. It can help you simplify your workflows and boost efficiency.
In my experience, choosing the right software can make all the difference. I've independently tested and reviewed various solutions to bring you an unbiased selection of the best options available.
In this article, you'll discover top picks that cater to different needs and budgets. Whether you're looking to improve team coordination or automate mundane tasks, there's something here for everyone.
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Best IT Process Automation Software Summary
This comparison chart summarizes pricing details for my top IT process automation software selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for ease of use with pre-built integrations, job steps, and templates | Free demo available | Pricing upon request | Website | |
| 2 | Best for automated global asset management | Free trial + demo available | From $29/month | Website | |
| 3 | Best for automating patching & routine IT tasks | Free trial available | From $149/technician/month (billed annually) | Website | |
| 4 | Best for automating IT onboarding | Free trial available | From $8/user/month (billed annually) | Website | |
| 5 | Best for simple workflow creation and management | Free trial available | From $2,500/month | Website | |
| 6 | Best for drag-and-drop application building | Free demo available | Pricing upon request | Website | |
| 7 | Best for document management automation | Free demo available | From $60/user/month | Website | |
| 8 | Best for CRM and process automation fusion | Free trial available | From $25/user/month (billed annually) | Website | |
| 9 | Best for connecting and automating SAP and non-SAP systems and workflows | Free demo available | Pricing upon request | Website | |
| 10 | Best for infrastructure monitoring automation | Free trial available | From $3/resource/month | Website |
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Best IT Process Automation Software Reviews
Below are my detailed summaries of the best IT process automation software that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
Best for ease of use with pre-built integrations, job steps, and templates
ActiveBatch is an IT automation tool designed to build, monitor, and manage end-to-end workflows across various technology platforms. It provides a centralized automation hub for scheduling and monitoring, enabling business-critical systems to work together with minimal human intervention. It's designed to integrate seamlessly with your current tech stack for less disruption to existing workflows.
Why I Picked ActiveBatch: The tool features a low-code drag-and-drop graphical user interface for easy setup and management of workflows, ideal for team members without advanced development skills. The software also has a comprehensive library of prebuilt integrations and extensions, job steps, templates, and advanced scheduling capabilities. ActiveBatch also leverages artificial intelligence (AI) and machine learning (ML) to optimize resources and workload placement.
Standout features & integrations
ActiveBatch has features for a wide range of IT and business processes, including job scheduling, event automation, cloud provisioning, and service-level agreement management. It also offers security, auditing, and governance features to ensure controlled access across environments.
Integrations include Active Directory, Crystal Reports, CyberArk Application Access Manager, Exchange Server, JSCAPE Managed File Transfer, Oracle Job Scheduler, PowerShell, SQL Server Scheduling, and more.
Pros and cons
Pros:
- Scalability and intelligent automation features
- Event-based automation
- Real-time processes and accurate data capturing capabilities
Cons:
- Could be easier to setup
- Some features in the user interface may be confusing
Deel is widely known for its comprehensive HR, payroll, and compliance solutions, but its IT suite, Deel IT, adds another layer of innovation by integrating global IT operations management into its platform. With the rise of remote and hybrid workforces, Deel offers businesses the ability to manage not just their people, but also their IT assets, across more than 130 countries.
Why I Picked Deel: For businesses operating in multiple regions, Deel’s automated workflows for onboarding and offboarding employees stand out. It can pre-configure devices with apps, and security protocols, and ship them globally, ensuring employees are set up from day one. Furthermore, Deel provides complete visibility over all assets worldwide, automating tracking and recovery, which is crucial for managing large inventories spread across different countries.
Standout features & integrations
One standout feature is Deel’s 24/7 global IT support, which ensures that teams are always online and productive. The platform also offers SLA-backed repairs and sends loaner devices when needed, minimizing downtime. Another convenient feature is its certified data erasure service, which secures company data when devices are returned or re-deployed.
Integrations include Slack, Google Workspace, Microsoft Teams, BambooHR, Greenhouse, SAP SuccessFactors, Okta, and Azure Active Directory.
Pros and cons
Pros:
- Supports equipment deployment in over 130 countries
- Can combine HR and IT asset management in one
- Can pre-configure devices before they're shipped
Cons:
- May not be ideal for teams with very complex IT asset needs
- Doesn't offer features beyond device management, like network and server management
New Product Updates from Deel
Introducing Deel AI Workforce
Deel has launched the AI Workforce, a set of specialized agents designed to handle repetitive HR, payroll, and compliance tasks with speed and accuracy. These AI agents don’t just assist—they execute tasks from start to finish. For more information, visit Deel's official site.
Atera is an all-in-one IT management platform designed for managed service providers (MSPs) and internal IT teams that need to automate key IT processes. In addition to its remote monitoring and management (RMM), Atera offers IT process automation capabilities through automated patching, scripting, and AI-powered ticket routing.
Why I Picked Atera: I picked Atera because of how directly it applies automation to common IT workflows. You can set up automation profiles that handle patch management, disk maintenance, Windows updates, and software installs without manual intervention. The scripting engine lets you create task sequences that would otherwise take hours of repetitive work. With real-time monitoring feeding into automated alerts, you can address issues early, or even fully automate their resolution depending on your setup. These tools allow you to shift your team's focus toward higher-priority projects instead of routine tasks.
Standout features & integrations:
Features include AI ticket tagging, predictive alerting, remote device access, recurring ticket scheduling, SLA policy management, flexible contracts and billing, customer portals, and advanced reporting.
Integrations include Microsoft Teams, Slack, ServiceNow, Okta, Azure Active Directory, Microsoft Outlook, WhatsApp Notifications, monday.com, Jira Software Cloud, Google Calendar, Acronis Cyber Protect Cloud, and Google Sheets.
Pros and cons
Pros:
- Centralized inventory for network assets
- Real-time CVE vulnerability scanning
- Auto-discovery of devices
Cons:
- Some features require separate add-ons
- Customization options may feel limited
Rippling IT is an end-to-end IT management platform designed to help businesses manage their IT operations efficiently. It offers solutions for device management, identity and access control, and inventory oversight, all within a single system.
Why I Picked Rippling IT: I like its automated onboarding and offboarding processes. When a new employee joins, the platform can automatically order and ship devices, create user accounts, and assign appropriate access levels based on their role. This ensures that new hires have the necessary tools from day one, reducing delays and administrative effort. Similarly, when an employee leaves, Rippling IT can revoke access, lock and wipe devices, and manage the return of equipment.
Standout features & integrations
The platform also allows you to set up custom workflows to automate routine IT tasks, such as software installations, security policy enforcement, and device configurations. It even includes inventory tracking and logistics, which provide visibility into every device's status and automate the shipping, storage, and retrieval process.
Integrations include Slack, Microsoft Teams, Zoom, Google Workspace, QuickBooks Online, Xero, Salesforce, GitHub, Jira, HubSpot, Datadog, and PayPal.
Pros and cons
Pros:
- Customizable workflow automation
- Support for onboarding and offboarding employees and their devices
- Remote device lock and wipe capabilities
Cons:
- Can be complex to set up initially
- Not all features may be necessary for smaller operations
New Product Updates from Rippling IT
Assign Identity Providers by Team with Rippling IT
Rippling IT now allows assigning specific identity providers like Okta and Entra ID to different teams, with Rippling’s SSO as a backup for instant rollbacks. More details at Rippling Blog.
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Kissflow is a cloud-based platform that provides organizations the means to design, automate, and manage their workflows. Designed with user-friendliness in mind, it aims to simplify the process of creating and managing workflows, making it an excellent choice for those prioritizing ease and simplicity in their automation journey.
Why I Picked Kissflow: When I was determining which tools to include, Kissflow consistently caught my attention. Its straightforward approach to workflow management, free from other platforms' often complex bells and whistles, truly makes it stand out. I chose it for this list because its focus on simplicity aligns perfectly with the needs of businesses that want to create and manage workflows without the intricacies often associated with such tools.
Standout features & integrations:
Kissflow thrives on its user interface, which is user-friendly and intuitive for even non-tech-savvy individuals. With a plethora of templates to get started, it reduces the time-consuming task of building processes from scratch.
Integration-wise, Kissflow connects with platforms such as Salesforce, Microsoft products, and it can even integrate with Zapier, ensuring business users can link their automated workflows with various other tools they might be using.
Pros and cons
Pros:
- Strong integration capabilities with major platforms and tools.
- Extensive library of pre-built templates for varied use cases.
- Intuitive user interface ideal for users of all technical levels.
Cons:
- Annual billing might not be ideal for all businesses.
- Being cloud-based, there might be concerns for businesses wanting on-premises solutions.
- Might lack some advanced features present in more complex platforms.
Quixy is a modern cloud-based platform designed to simplify the process of building business applications without coding. With its drag-and-drop interface, users can quickly create applications tailored to their unique business needs. It is especially beneficial for those who want an uncomplicated method to build applications.
Why I Picked Quixy: When I was sifting through various automation tools and platforms, Quixy's drag-and-drop capability immediately stood out. It's a platform that truly empowers business users to take matters into their own hands without the need to rely on heavy IT intervention. I selected it for this list because of its unparalleled user-friendly interface, which perfectly aligns with the need for effortless application building.
Standout features & integrations
One of Quixy's most noteworthy features is its intuitive user interface that allows for easy drag-and-drop operations, reducing manual tasks and the potential for human error. Alongside, its cloud-based architecture ensures accessibility from anywhere. In terms of integrations, Quixy is versatile. It has connectors for various platforms like Salesforce, Microsoft products, and also provides an API for custom integrations, allowing businesses to link with tools they're already familiar with.
Pros and cons
Pros:
- Cloud-based infrastructure ensures global accessibility and ease of updates.
- Strong integration capabilities, from pre-built connectors to custom APIs.
- Intuitive drag-and-drop interface making application building straightforward.
Cons:
- Potential learning curve for users completely new to application building.
- Lack of transparent pricing can be a barrier for some organizations.
- The simplicity might not cater to businesses looking for more intricate features.
Laserfiche is a powerful automation tool specifically designed to streamline and improve document management processes. By emphasizing automated workflows centered around document handling, it addresses the challenges businesses face with manual document procedures and ensures more efficient business process management.
Why I Picked Laserfiche: Laserfiche immediately captured my attention when selecting a tool for this list because of its dedicated focus on document automation. I judged it against several other contenders and it was evident that Laserfiche's capabilities in automating document-centric tasks were unparalleled. This made my decision clear as to why it stands out as the best for document management automation.
Standout features & integrations
Laserfiche is more than just a document repository. It offers features like automated workflows, permissions management, and real-time notifications to keep team members in sync.
When it comes to integrations, Laserfiche is compatible with a variety of tools and platforms. It supports connectors for mainstream platforms such as Microsoft, Salesforce, and ERP systems, ensuring that document processes can be embedded into broader business workflows.
Pros and cons
Pros:
- Permissions management ensures that sensitive documents remain secure and accessible only to authorized personnel.
- Comprehensive set of integrations, ensuring compatibility with major platforms.
- Strong emphasis on document-centric automated workflows.
Cons:
- Absence of transparent pricing can create uncertainties for businesses planning their budgets.
- The initial setup can be complex for those unfamiliar with document management systems.
- The specificity of the tool might not appeal to businesses looking for a more generalized automation solution.
Creatio is a platform that combines CRM features with process automation. It helps businesses improve customer relations and optimize internal workflows in harmony with the CRM.
Why I Picked Creatio: In my journey of selecting tools, Creatio emerged as a compelling choice. The fusion of CRM capabilities with process automation tools is what genuinely differentiates it from the competition. I determined that for businesses looking to unify customer management and automated workflows, Creatio stands as the ideal solution. This is why I believe it truly fits the bill as the "Best for CRM and process automation fusion".
Standout features & integrations:
Creatio comes equipped with a user-friendly interface, easing the navigation between CRM functionalities and business process automation. Automated workflows can be tailored using templates to suit specific business needs, while its BPM features ensure real-time tracking of processes.
When it comes to integrations, Creatio boasts connectors with Microsoft, Salesforce, and also supports integration with Zapier, ensuring businesses have a wide range of tools at their disposal.
Pros and cons
Pros:
- Real-time BPM tools for tracking and refining workflows
- Extensive integration options, including major players like Microsoft and Salesforce
- Dual functionality of CRM and process automation in a single platform
Cons:
- While it offers a broad feature set, mastering all of them requires dedicated onboarding.
- Certain niche integrations might require custom scripting
- The dual functionality might seem overwhelming to first-time users
Best for connecting and automating SAP and non-SAP systems and workflows
RunMyJobs is a SaaS-based workload automation platform that provides solutions for enterprise workload, file transfer, and finance automation. It is designed to integrate with SAP ERP applications and S/4HANA Cloud, as well as other business processes for real-time results.
Why I Picked RunMyJobs: As an IT process automation software, the platform enables full-stack automation for businesses, allowing users to connect to any app, system, or service with prebuilt integrations and automate processes across applications, servers, and services. RunMyJobs is designed to work on-premises, in the cloud, or in hybrid environments. It also provides end-to-end visibility and control, real-time monitoring, and predictive SLA notification to ensure that issues are quickly identified and resolved. Another standout aspect of RunMyJobs is that it's a premium-certified SAP Endorsed App and is included in the RISE with SAP reference architecture, making it ideal for those looking for less risk and long-term reliability.
Standout features & integrations
RunMyJobs offers event-based automation, which triggers a process based on real-time events. It also has record-to-report automation to eliminate manual tasks in accounting processes. Other notable features include data management, DevOps automation, and ETL automation.
The platform integrates with SAP ERP, SAP S/4HANA, Oracle, Datasphere, Databricks, Box, ServiceNow, Amazon S3, Azure, Boomi, Snowflake, SharePoint, and more.
Pros and cons
Pros:
- Customizable batch scheduling
- Ability to schedule and monitor jobs
- Notification and alerting functionality
Cons:
- Dashboard could be improved
- Complexity for inexperienced users
LogicMonitor stands as a specialized tool for companies aiming to automate the monitoring of their infrastructure. Through its cloud-based interface, it offers businesses in-depth insights into the health and status of their infrastructure, aligning perfectly with the need for infrastructure monitoring automation.
Why I Picked LogicMonitor: After evaluating and comparing several automation tools, I chose LogicMonitor based on its specific focus on infrastructure. Its unique offering and user interface for infrastructure monitoring set it apart from other automation solutions. In my judgment and based on various use cases, I believe LogicMonitor is particularly tailored to be "Best for infrastructure monitoring automation" because of its comprehensive and automated insights into IT infrastructure.
Standout features & integrations
LogicMonitor boasts automated workflows to detect and alert on issues in real-time, ensuring minimal human error in tracking infrastructure problems. It also offers a user-friendly dashboard to read metrics, enabling quick decisions.
Integrations-wise, LogicMonitor connects effortlessly with platforms like Microsoft, Salesforce, and even Zapier, allowing for a flow of data and alerts across various tools.
Pros and cons
Pros:
- Extensive integrations with popular platforms to improve functionality.
- Real-time alerts and notifications reduce response time to issues.
- Specific focus on infrastructure monitoring ensures specialized features.
Cons:
- The depth of features may pose a learning curve for some users.
- Might be over-specialized for businesses not entirely focused on infrastructure.
- Lack of transparent pricing can make budget planning challenging.
Other IT Process Automation Software
Here are some additional lT process automation software options that didn’t make it onto my shortlist, but are still worth checking out:
- Appian
For low-code automation and integration
- Pega
For AI-driven decision automation
- Josys
For automating SaaS provisioning tasks
- NewgenONE Digital Transformation Platform
For end-to-end digital solutions
- Zvolv
For rapid no-code application development
- Parallel
For real estate business automation
- Advsyscon
For IT workload automation
- Nintex Process Platform
For process mapping and visualization
- NinjaOne
For endpoint management and patch compliance
- SuperOps
For MSP operational growth
- TrackVia
Good for mobile workflow and data tracking
- ProcessMaker
Good for BPMN 2.0 compliant workflows
- AppMaster
Good for creating apps without technical expertise
- Superblocks
Good for blockchain and smart contract projects
- Checkbox
Good for automating legal processes
- BRYTER
Good for no-code business application building
- Kofax TotalAgility
Good for multi-channel capture and process management
- Tonkean
Good for adaptive business operations
- SS&C Blue Prism Intelligent Automation Platform
Good for scalable robotic process automation
- Catalytic
Good for efficient process and data integration
- AgilePoint NX
Good for model-driven application development
- BP Logix
Good for predictive process modeling and management.
- PMG Platform
Good for rapid digital transformation initiatives
- Nintex Automation On-Prem (formerly K2 Software)
Good for on-premises automation deployment
- FlowForma Process Automation
Good for digital process automation without coding
IT Process Automation Software Selection Criteria
When selecting the best IT process automation software to include in this list, I considered common buyer needs and pain points like integration capabilities and ease of use. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Automating repetitive tasks
- Integrating with existing systems
- Managing workflows
- Monitoring processes
- Generating reports
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- AI-driven automation
- Customizable dashboards
- Real-time analytics
- Advanced security features
- Mobile app accessibility
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive interface design
- Easy navigation
- Minimal learning curve
- Customization options
- Responsive design
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates
- Supportive webinars
- Chatbot assistance
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multiple support channels
- Response time
- Access to a knowledge base
- Personalized assistance
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Features included in base plan
- Pricing flexibility
- Free trial availability
- Discounts for annual plans
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- User satisfaction ratings
- Commonly reported issues
- Praise for specific features
- Feedback on customer support
- Recommendations from users
How to Choose IT Process Automation Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Can the software grow with your business? Consider future needs and whether the tool can handle increased users or processes without extra costs. |
| Integrations | Does it connect with your current systems? Check compatibility with existing tools and ensure seamless data flow across platforms. |
| Customizability | Can you tailor it to fit your workflows? Look for options to adjust settings, workflows, or dashboards to match your team's processes. |
| Ease of use | Is it user-friendly for your team? Evaluate the interface and navigation. A steep learning curve can affect adoption and productivity. |
| Implementation and onboarding | How quickly can you get up and running? Assess the time and resources needed for setup. Look for training materials and support during onboarding. |
| Cost | Does it fit your budget? Compare pricing plans, hidden fees, and value for money. Consider discounts for long-term commitments. |
| Security safeguards | How does it protect your data? Verify encryption standards, user access controls, and compliance with relevant regulations. |
| Support availability | Will you get help when needed? Check support hours, channels, and response times. Reliable support is vital for resolving issues swiftly. |
What Is IT Process Automation Software?
IT process automation software is a tool that automates repetitive IT tasks and workflows. IT professionals, such as system administrators and IT managers, generally use these tools to reduce manual work and improve efficiency. Automation, integration, and customization features help with connecting systems, tailoring workflows, and saving time. Overall, these tools simplify processes and enhance productivity.
Features
When selecting IT process automation software, keep an eye out for the following key features:
- Automation capabilities: Automate repetitive tasks to save time and reduce errors.
- Integration support: Connect with existing systems to enable seamless data flow.
- Customizable workflows: Tailor processes to fit your team's specific needs and operations.
- User-friendly interface: Ensure ease of use with intuitive design for quick adoption.
- Real-time analytics: Monitor performance and make informed decisions with up-to-date data.
- Security measures: Protect sensitive information with robust encryption and access controls.
- Scalability options: Grow with your business by handling increased users and processes.
- Training resources: Access tutorials and guides to assist with onboarding and learning.
- Mobile accessibility: Manage processes on-the-go with mobile app support.
- Customer support: Get timely assistance through various channels when needed.
Benefits
Implementing IT process automation software provides several benefits for your team and your business. Here are a few you can look forward to:
- Increased efficiency: Automate repetitive tasks to free up time for more strategic work.
- Reduced errors: Minimize manual mistakes with consistent and automated processes.
- Improved collaboration: Integrate systems to enhance communication and data sharing among teams.
- Enhanced scalability: Support business growth by easily handling more users and processes.
- Cost savings: Lower operational costs by reducing the need for manual intervention.
- Better decision-making: Use real-time analytics to access data-driven insights quickly.
- Greater flexibility: Customize workflows to align with your unique business needs and changes.
Costs & Pricing
Selecting IT process automation software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in IT process automation software solutions:
Plan Comparison Table for IT Process Automation Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic automation, limited integrations, and community support. |
| Personal Plan | $5-$25/user/month | Task automation, standard integrations, and basic analytics. |
| Business Plan | $30-$75/user/month | Advanced automation, multiple integrations, reporting features, and priority support. |
| Enterprise Plan | $100+/user/month | Custom automation, unlimited integrations, dedicated support, and advanced security. |
IT Process Automation Software FAQs
Here are some answers to common questions about IT process automation software:
How do you evaluate IT process automation tools?
Start by looking at your team’s current workflows and where the bottlenecks are. Then, match those needs against features like workflow builders, integrations, and reporting. Consider ease of use, pricing, and how well the tool fits into your existing tech stack. Always try a free trial or demo if it’s offered.
Can small teams benefit from IT process automation?
Yes, even small teams can get a lot of value from automation. It helps cut down on manual tasks, avoid errors, and keep things moving without needing more headcount. Look for tools with simple UI and basic plans designed for smaller users. Many platforms scale as your team grows.
What’s the difference between IT automation and orchestration?
Automation handles single tasks or scripts, like resetting a password. Orchestration manages a whole workflow of tasks across tools and systems. If your processes involve multiple steps or tools, you’ll probably need both. Some platforms offer both in one.
How do you ensure security in automated IT workflows?
Use tools with built-in role-based access and audit logging. Make sure sensitive steps (like software installs or credential handling) are locked down. Your team should also review automation scripts regularly and follow internal security policies. Choosing a tool with compliance certifications helps too.
Can IT process automation work across different departments?
Yes, it can support teams outside of IT—like HR, finance, and customer service. Many tools allow you to build workflows for things like onboarding, approvals, or asset tracking. Just make sure the tool you choose supports cross-functional use and integrations with non-IT systems.
How hard is it to switch from manual processes to automated ones?
It depends on your setup, but most teams need a few weeks to fully switch over. Start small with high-impact tasks, and use templates or drag-and-drop builders to save time. Make sure everyone is trained and knows how to tweak workflows if something changes.
What’s Next:
If you're in the process of researching IT process automation software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.