Top 25 Help Desk Software With Asset Management [2024 Guide]
10 Best Help Desk Software With Asset Management Shortlist
Here's my pick of the 10 best software from the 25 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
As someone who's managed IT service desks, I understand how crucial it is to have a reliable help desk system. These software solutions are pivotal to maintain SLAs, boost customer satisfaction, and streamline support tickets management. With the right tool, you can efficiently prioritize customer issues, automate escalation processes, and enhance the overall service experience, all from an intuitive on-premise or SaaS platform.
In the digital age, features such as mobile apps, API integrations, and chatbots aren't just fancy extras; they're vital for a responsive, agile ticketing software. They allow for instant notifications, smooth messaging between team members, and most importantly, they improve the customer experience.
But choosing the right service providers can be tricky, and that's where I come in. I've sifted through countless metrics to curate a list of the best help desk software with asset management. This type of tool not only simplifies ticket management but also helps you keep track of all your IT assets in one place. The benefits? A boost in efficiency and a noticeable impact on customer satisfaction.
Need expert help selecting the right tool?
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Having felt the pinch of an overflowing inbox and scrambled responses, I've learned that a well-structured, automated system can significantly alleviate these pains. Take my advice, check out these options, and watch your service experience transform.
What Is Help Desk Software With Asset Management?
Help desk software with asset management serves as a centralized platform that streamlines the process of addressing technical queries, while also managing IT assets. This fusion of functionalities allows IT teams to keep track of hardware, software, and other assets in their organization, while simultaneously tending to support requests, tracking tickets, and delivering superior customer service.
The software is a must-have for businesses of all sizes, especially those with significant IT infrastructure. With it, companies can handle vast amounts of technical requests and manage their assets efficiently, leading to significant time and cost savings while bolstering productivity.
Best Help Desk Software with Asset Management Summary
| Tools | Price | |
|---|---|---|
| monday Service | From $26/seat/month (3 seat minimum) | Website |
| Freshservice | From $19/user/month (billed annually) | Website |
| ServiceNow | Pricing upon request | Website |
| InvGate Service Desk | Pricing upon request | Website |
| SysAid | From $60/user/month (billed annually) | Website |
| Spiceworks IT Desktop | Free | Website |
| Cherwell Service Management | From $150/user/month | Website |
| Ivanti Service Management | From $60/user/month | Website |
| ConnectWise Manage | From $59/user/month | Website |
| BMC Remedy | From $150/user/month | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareBest Help Desk Software with Asset Management Reviews
![monday Service screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-513-058-pub-monday-service-screenshot-1727448943.png)
monday service is a customizable service platform that helps teams efficiently manage and automate their service operations and processes. Its visual approach simplifies the management of both service requests and IT inventory.
Why I picked monday service: Teams can easily monitor hardware, assign tasks, and keep track of important maintenance dates. You can organize equipment by type, track serial numbers, and monitor the lifecycle of each asset.
The platform’s customizable workflows make it simple to create an asset management process that fits your team’s specific needs. With automations, you’ll receive reminders when maintenance is due, and visual dashboards keep everyone aligned and make it easy to see the status of all equipment in real-time.
Standout features & integrations:
Features include customizable no-code workflows, centralized IT asset tracking, visual dashboards for hardware management, automations for sending maintenance reminders, tools for tracking serial numbers and handover dates, and reporting tools for asset usage insights.
Integrations include Slack, Zoom, Microsoft Teams, Google Drive, Dropbox, Jira, HubSpot, Salesforce, GitHub, and Gmail.
Pros and cons
Pros:
- Visual dashboards for asset status
- Automations for asset maintenance
- Customizable asset workflows
Cons:
- Automations may require fine-tuning
- Setup can be time-consuming
![Freshservice screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-308-858-pub-freshservice-screenshot-1724192105.png)
Freshservice is a cloud-based IT service management tool that flawlessly integrates ITIL best practices into its operations. This software is designed to help businesses manage and track IT assets while providing a top-notch help desk solution, making it excellent for those seeking to adhere to ITIL standards.
Why I Picked Freshservice: One standout feature is its robust incident management system, which allows for intelligent routing of incidents and equips technicians with all necessary tools to resolve issues efficiently. The platform's AI-driven service management capabilities further enhance productivity by providing intelligent suggestions and automating routine tasks. Additionally, Freshservice offers a unified service catalog that simplifies service delivery, from simple password resets to complex onboarding processes.
Standout features & integrations:
Key features of Freshservice include its incident, problem, change, and release management modules, all of which align with ITIL guidelines. In addition, it offers a modern and intuitive self-service portal for end-users. On the integration front, Freshservice works well with popular business apps like Google Workspace, Slack, and Okta, extending its functionality beyond the IT department.
Pros and cons
Pros:
- Robust workflow automation capabilities
- Supports ITIL processes
- Provides a user-friendly self-service portal
Cons:
- Could be expensive for small businesses
- Customization options could be better
Best for large enterprises needing comprehensive IT solutions
![ServiceNow screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-367-448-pub-servicenow-screenshot-1722421050.png)
ServiceNow offers an extensive range of IT services making it an all-encompassing tool for large enterprises. Its breadth of functionality caters to a myriad of needs, securing its position as a leading solution for businesses requiring comprehensive IT services.
Why I Picked ServiceNow: ServiceNow emerged as a prime contender during my evaluation due to its comprehensive suite of IT solutions. I chose this platform because it offers a wide range of services under one roof, making it particularly useful for larger organizations. Its extensive functionality is what sets it apart and makes it the 'Best for...' large enterprises that need a comprehensive set of IT solutions.
Standout features & integrations:
ServiceNow shines with its incident management, problem management, change and release management, and asset and cost management features. It also offers impressive AI capabilities that help automate routine tasks. ServiceNow integrates seamlessly with many enterprise solutions like Slack, Jira, and Trello, which further boosts its effectiveness.
Pros and cons
Pros:
- Robust integrations with other enterprise solutions
- Advanced AI capabilities for automation
- Comprehensive suite of IT solutions
Cons:
- Requires technical knowledge for customization
- Interface can be complicated for new users
- Premium pricing may not suit all budgets
![InvGate Service Desk screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-367-552-pub-invgate-service-desk-screenshot-1722421062.png)
InvGate Service Desk is an IT service management tool that introduces an innovative twist to traditional ITSM - gamification. By turning routine tasks into engaging activities, it can boost user involvement and productivity, making it a strong contender for IT services looking for a gamified approach to service management.
Why I Picked InvGate Service Desk: InvGate Service Desk stood out to me because of its unique gamification feature, which is not common among IT service management tools. This inventive approach can energize a typically routine-centric domain, fostering user engagement and productivity. The gamification aspect, I believe, makes InvGate Service Desk 'Best for...' gamifying IT service management.
Standout features & integrations:
Key features of InvGate Service Desk include Incident Management, Problem Management, and Knowledge Management, all enhanced by the gamification element. Its ability to integrate with software like Active Directory, LDAP, and Single Sign-On services further increases its versatility in diverse IT environments.
Pros and cons
Pros:
- Useful integrations with other software
- Robust features for IT service management
- Innovative gamification element to boost productivity
Cons:
- Features might not be as comprehensive as some other tools
- May have a learning curve for non-gaming users
- Gamification approach may not suit all business cultures
![SysAid screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-367-570-pub-sysaid-5e18080b-2117-4db2-b410-cfd484de8e21-screenshot-1722421050.png)
SysAid packs a punch with its all-in-one platform, combining multiple IT Service Management (ITSM) services into a single solution. Its integrated nature makes it a standout choice for businesses needing a multifaceted, yet centralized ITSM tool.
Why I Picked SysAid: SysAid was a natural selection for this list, given its comprehensive, integrated approach to ITSM. I chose SysAid because it unifies a multitude of ITSM services in one platform, setting it apart from more segmented solutions. Its integrated nature is why it shines as the 'Best for...' businesses seeking to consolidate their ITSM tools into a single platform.
Standout features & integrations:
SysAid is noted for its robust incident and service request management, asset management, and reporting and analysis features. It also offers a unique built-in remote control tool, contributing to its all-in-one appeal. SysAid smoothly integrates with popular tools like Slack and Jira, adding to its ability to centralize operations.
Pros and cons
Pros:
- Smooth integrations with tools like Slack and Jira
- Unique built-in remote control tool
- Comprehensive integration of ITSM services
Cons:
- Customer support may be slow at times
- Customization requires technical knowledge
- Interface can be complex for newcomers
![Spiceworks IT Desktop screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-510-296-pub-spiceworks-it-desktop-screenshot-1722421066.png)
Spiceworks IT Desktop is a free, robust IT management tool that offers essential support features to manage, monitor, and troubleshoot IT systems. Its cost-effective nature makes it a suitable choice for businesses on a tight budget that still require efficient IT support.
Why I Picked Spiceworks IT Desktop: I picked Spiceworks IT Desktop primarily because it offers a broad range of IT management features without any cost. This unique quality makes it stand out in a field typically characterized by expensive solutions. I believe it's the best tool for budget-conscious businesses needing IT support, primarily because it delivers efficient IT management functionalities at no cost.
Standout features & integrations:
Spiceworks IT Desktop offers features like IT asset inventory, helpdesk ticketing, network monitoring, and reporting. In terms of integrations, it provides compatibility with popular operating systems and can interact with various IT devices, making it adaptable to diverse IT environments.
Pros and cons
Pros:
- Asset inventory and helpdesk ticketing capabilities
- Compatible with multiple operating systems
- Free IT management tool with a variety of useful features
Cons:
- Potential concerns around user privacy due to its ad-supported model
- Might lack advanced customization options found in other ITSM tools
- No premium features compared to paid solutions
![Cherwell Service Management screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-510-292-pub-cherwell-service-management-screenshot-1722421059.png)
Cherwell Service Management is a powerful IT Service Management tool that offers robust flexibility and customization for workflow management. Its design is such that it can adapt to any business's specific workflow requirements, hence, it's an excellent choice for companies that require personalized process management.
Why I Picked Cherwell Service Management: In making my selection, Cherwell Service Management emerged as a tool with an edge in flexibility and customization. In comparison to other tools, Cherwell provides an exceptional ability to mold its platform to fit unique workflow requirements. This adaptability is why I believe it stands out as the 'Best for...' flexible and customizable workflows.
Standout features & integrations:
Cherwell shines with its codeless configuration, allowing users to design and implement workflows as they see fit. It also offers features like Incident Management, Service Request Management, and Change Management. As for integrations, Cherwell can be linked with a host of other software including but not limited to Microsoft Azure, Amazon Web Services (AWS), and Jira.
Pros and cons
Pros:
- Integrates with a wide variety of tools
- Comprehensive ITSM features
- Highly flexible and customizable
Cons:
- Might require a significant time investment to fully customize
- The interface may not be intuitive for new users
- Relatively high starting price
![Ivanti Service Management screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-510-295-pub-ivanti-service-management-screenshot-1722421067.png)
Ivanti Service Management is an IT service management platform that focuses on providing end-to-end IT asset management solutions. It provides tools that cover the entire lifecycle of IT assets, making it ideal for organizations seeking a comprehensive solution for managing their IT resources.
Why I Picked Ivanti Service Management: I selected Ivanti Service Management due to its emphasis on complete IT asset management. This focus sets it apart from other tools that might primarily concentrate on service desk functions. In my assessment, Ivanti excels in offering a comprehensive solution for IT asset management, making it a suitable choice for those looking for extensive IT asset management capabilities.
Standout features & integrations:
Ivanti Service Management offers extensive asset management features, including tracking, inventory management, and lifecycle management. Moreover, the platform integrates well with other Ivanti products and supports connections with numerous third-party applications, ensuring seamless workflow within diverse IT environments.
Pros and cons
Pros:
- Lifecycle management of IT assets
- Strong integrations with other Ivanti products and third-party applications
- Comprehensive IT asset management features
Cons:
- Learning curve might be steep for some users due to comprehensive feature set
- May have more features than needed for organizations focused only on service desk functions
- Higher starting price than some other ITSM tools
Best for IT services requiring robust business management
![ConnectWise Manage screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-510-294-pub-connectwise-manage-screenshot-1722421062.png)
ConnectWise Manage is an IT Service Management (ITSM) solution that provides robust tools to handle IT services and manage business operations. It serves as a unified platform to automate tasks, streamline operations, and improve efficiency, making it a strong option for IT services that necessitate robust business management.
Why I Picked ConnectWise Manage: I chose ConnectWise Manage because of its comprehensive suite of features that enhance business management. It possesses an impressive capability to handle complex IT services, thanks to its robust business operations toolkit. The ability to balance IT and business management needs is what makes ConnectWise Manage the 'Best for...' IT services requiring robust business management.
Standout features & integrations:
ConnectWise Manage offers a multitude of features like Help Desk, CRM, Ticketing, and Reporting, which collectively create an environment for efficient operations. Additionally, it integrates with a wide range of popular platforms such as Microsoft Azure, AWS, and Salesforce, allowing for an expanded utility within IT ecosystems.
Pros and cons
Pros:
- Wide range of integrations
- Efficient operations due to automation of tasks
- Offers robust business management features
Cons:
- Initial setup might be complex
- Customization options may be limited
- Learning curve may be steep due to its extensive features
![BMC Remedy screenshot - Top 25 Help Desk Software With Asset Management [2024 Guide]](https://thectoclub.com/wp-content/cache/thectoclub.com/static/static.crozdesk.com/web-app-library-categories-providers-screenshots-002-510-291-pub-bmc-remedy-screenshot-1722421057.png)
BMC Remedy is a comprehensive IT service management platform that offers cloud-based services designed to modernize your ITSM. Being cloud-based, it provides flexibility and scalability to businesses, making it an excellent choice for organizations that want to leverage the benefits of cloud technology in managing their IT services.
Why I Picked BMC Remedy: After careful selection, I chose BMC Remedy for its solid cloud-based ITSM capabilities. In the course of judging various tools, it stood out as a provider of scalable and flexible cloud-based solutions, making it unique in its offerings and justifying its place as 'Best for...' cloud-based IT service management.
Standout features & integrations:
Among its key features are incident and problem management, change management, and IT asset management. Being a cloud-based platform, it allows businesses to scale up or down based on their needs. In terms of integrations, BMC Remedy works well with a variety of tools including Salesforce, Jira, and Microsoft Azure, making it easy to incorporate into existing tech stacks.
Pros and cons
Pros:
- Robust integrations with popular tools
- Scalability based on business needs
- Comprehensive cloud-based ITSM platform
Cons:
- Some users report a steep learning curve
- Interface may be complex for new users
- Higher pricing compared to other tools
Other Noteworthy Help Desk Software with Asset Management Tools
Below is a list of additional help desk software with asset management tools that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- ManageEngine ServiceDesk Plus
For implementing advanced IT analytics
- Zendesk
For intuitive ticketing and problem resolution
- Jira Service Management
For Agile development teams seeking ITSM tools
- Lansweeper
Good for IT departments needing network inventory and asset discovery
- HappyFox
Good for teams needing a user-friendly helpdesk platform
- Device42
Good for businesses requiring comprehensive IT infrastructure management
- Alloy Navigator
Good for IT operations requiring robust IT asset management
- HaloITSM
Good for businesses seeking a customizable ITSM solution with ITIL-aligned processes
- Cayzu
Good for businesses requiring multi-channel support on a single platform
- TOPdesk
Good for streamlining service management with AI automation
- Accelo
Good for firms seeking integrated professional service automation
- Vivantio
Good for businesses needing a flexible and scalable ITSM solution
- VIZOR
Good for IT asset management combined with software licensing compliance
- Naverisk
Good for MSPs and IT professionals seeking an all-in-one RMM and PSA platform
- Atera
Good for MSPs seeking a combination of RMM and PSA tool
Other Help Desk Software With Asset Management Reviews
Selection Criteria For Choosing Help Desk Software with Asset Management
After carefully evaluating numerous IT service management (ITSM) tools, I concluded that certain criteria stood out. To arrive at my selection, I took into account the complexity of managing IT operations, the need for advanced automation, and the importance of intuitive use. I have personally tried out these tools and researched them thoroughly, in order to provide a detailed and informed evaluation.
Core Functionality:
In terms of the core functionalities, the right ITSM tools should:
- Facilitate incident management: This involves keeping track of all incidents and ensuring they're handled appropriately.
- Provide problem management: This involves detecting, tracking, and solving recurring or significant problems in the IT infrastructure.
- Allow for change management: Managing all changes in the IT infrastructure systematically to minimize negative impacts.
Key Features:
The features that stand out for ITSM tools include:
- IT Asset Management: This refers to a system that automatically identifies, tracks, and manages all IT assets in an organization, including software, hardware, and network assets.
- Service Catalog: A feature that provides a centralized source of information about the IT services provided, complete with request fulfillment processes.
- Knowledge Base: This feature serves as a repository of useful information and solutions that can aid in incident resolution and enhance user self-service capabilities.
Usability:
When it comes to usability, here's what I focused on:
- Intuitive Interface: ITSM tools should provide an interface that is easy to navigate, with clearly labeled tabs and buttons. They should also offer customizable dashboards to monitor and manage IT services.
- Role-Based Access: To manage access rights efficiently, ITSM tools should have a robust system for role-based access that is easy to configure. This helps maintain security while providing relevant access to different team members.
- Training and Support: Given that ITSM tools can be complex, they should offer comprehensive training materials like tutorials, webinars, and a knowledge base. Also, responsive customer support is key in resolving any issues users might face.
Most Common Questions Regarding Help Desk Software with Asset Management (FAQs)
What are the benefits of using help desk software with asset management?
The benefits of using help desk software with asset management are numerous:
- Efficiency: Such software automates and streamlines ticketing and issue resolution processes, reducing time spent on administrative tasks.
- Asset Tracking: It provides real-time tracking and management of all IT assets, which is essential for maintaining an updated inventory and preventing asset loss.
- Improved Service: By centralizing service requests, incidents, problems, and asset information, IT teams can provide faster and more effective service.
- Reduced Costs: The tools help to maximize asset utilization, prevent unnecessary purchases, and avoid penalties related to non-compliance, which can lead to significant cost savings.
- Data-Driven Decisions: They provide comprehensive reporting and analytics capabilities that enable data-driven decision-making.
How much do these tools typically cost?
The pricing for help desk software with asset management can vary significantly based on the tool’s functionality, the size of your organization, and other factors. The pricing model is generally subscription-based, billed on a per user/month basis. Some providers offer tiered pricing models where additional features cost extra.
What is the typical range of pricing?
The pricing can range from as low as $10/user/month for basic plans to $100/user/month or more for advanced plans from top-tier providers. This range represents the typical costs, but specific pricing can vary based on the vendor and the specific needs of your organization.
Which are the cheapest and most expensive software?
Spiceworks IT Desktop is one of the least expensive options as it offers a free plan, while Ivanti Service Management, which provides comprehensive IT service and asset management features, tends to be at the higher end of the pricing scale.
Are there any free tool options?
Yes, there are free options available. Spiceworks IT Desktop, for instance, offers a fully functional help desk and IT asset management solution at no cost. However, these free solutions may not provide the same level of features, scalability, or support as paid options.
Summary
As we wrap up this discussion on the best help desk software with asset management, it's clear that these tools offer a vast array of features, ranging from task tracking and project management to reporting and analytics. Choosing the right one ultimately depends on your specific needs and budget.
First key takeaway: Core functionality is critical. A suitable help desk software should enable you to efficiently manage tickets, communicate with your team, and handle assets in a streamlined way. The tool should align with your workflow and enhance productivity rather than complicating it.
Second key takeaway: Key features matter. Look for tools that offer robust features like automation, collaboration, and real-time reporting. These will not only improve your team's efficiency but also provide insights into your IT environment.
Third key takeaway: Usability is important. Regardless of how many features a tool has, it won't be beneficial if it's difficult to use. A user-friendly interface, easy onboarding, and responsive customer support are factors that can significantly improve the user experience.
With these considerations in mind, you're well-equipped to find the best help desk software with asset management for your needs. Each tool covered in this guide has unique strengths, and understanding these can help you make an informed decision.
Join for More Insights
By carefully evaluating our picks for the best help desk software solutions with robust asset management capabilities, you can streamline operations, enhance IT efficiency, and improve overall asset visibility.
Remember, the ideal software aligns with your specific business needs, team size, and budget. With the right tools, you can transform your IT support operations and achieve greater productivity.
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