25 Best Conversational Intelligence Software Reviewed in 2025
Best Conversational Intelligence Software Shortlist
Here’s my shortlist of the best conversational intelligence software:
Our one-on-one guidance will help you find the perfect fit.
If your team regularly engages in conversations with customers or internal stakeholders, you're likely familiar with common frustrations. Meetings might feel repetitive because critical points get missed or misunderstood. Perhaps important customer insights slip through the cracks, making it difficult to follow up effectively. You might even struggle to pinpoint exactly what's causing sales calls or customer interactions to underperform, leaving you uncertain about how to improve.
Conversational intelligence software addresses these precise problems by automatically capturing, analyzing, and summarizing key insights from your conversations. These tools help you identify actionable steps, enhance the effectiveness of your sales calls, and ensure everyone leaves meetings with clear next steps. Ultimately, good conversational intelligence software helps your team turn everyday discussions into strategic opportunities.
As someone who has evaluated a variety of conversational intelligence solutions over the past few years, I've gained an in-depth understanding of what works and what doesn't. In this guide, I share detailed, unbiased evaluations to help you confidently choose a tool that meets your specific needs and genuinely boosts your team's communication effectiveness.
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Best Conversational Intelligence Software Summary
This comparison chart summarizes pricing details for my top conversational intelligence software selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for sales teams | Not available | Pricing upon request | Website | |
| 2 | Best for lead generation | Free trial available | From $2500/month | Website | |
| 3 | Best for sales training | Free demo available | From $20/user/month | Website | |
| 4 | Best for sales engagement | Free demo available | Pricing upon request | Website | |
| 5 | Best for meeting insights | 14-day free trial | Pricing upon request | Website | |
| 6 | Best for customer service | Free demo available | From $40/user/month | Website | |
| 7 | Best for coaching insights | Free demo available | Pricing upon request | Website | |
| 8 | Best for call analysis | Free trial available + free demo | Pricing upon request | Website | |
| 9 | Best for meeting collaboration | Free trial available + free demo | From $19/user/month | Website | |
| 10 | Best for team collaboration | Free demo available | From $20/user/month (billed annually) | Website |
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Best Conversational Intelligence Software Reviews
Below are my detailed summaries of the best conversational intelligence software that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
Attention is a conversational intelligence tool designed for sales teams to enhance their communication and data management. It automates various sales processes, providing valuable insights that help teams close deals more effectively.
Why I picked Attention: It offers features like call recordings and transcriptions, AI coaching scorecards, and follow-up automation. The platform integrates with over 200 tools, making it versatile for different sales environments. This adaptability and focus on sales-specific automation make it a top choice for sales teams looking to improve their processes.
Standout features & integrations:
Features include call recordings and transcriptions that help your team learn from past interactions. AI coaching scorecards provide personalized feedback to improve your sales strategy. The platform also automates follow-up tasks, freeing up time for more critical activities.
Integrations include Salesforce, HubSpot, Slack, Zoom, Microsoft Teams, Google Workspace, Outlook, Zendesk, LinkedIn, and Intercom.
Pros and cons
Pros:
- Supports multiple languages
- Provides precise reporting capabilities
- Automates sales tasks effectively
Cons:
- Some users find tech adaptation hard
- Heavy reliance on AI
Pipes.ai is a conversational intelligence software designed to enhance lead acquisition by connecting sales teams with high-quality prospects in real-time. It primarily serves sales teams and call centers, focusing on improving conversion rates and reducing acquisition costs.
Why I picked Pipes.ai: It excels in lead generation by offering features like lead filtering and automated compliance. It differentiates itself by facilitating real-time connections with high-potential prospects, which is crucial for effective lead generation. The platform's performance tracking and integration capabilities allow users to optimize campaigns seamlessly.
Standout features & integrations:
Features include lead validation that ensures only high-quality leads are pursued, reducing wasted effort. Automated compliance helps your team adhere to regulations effortlessly. Performance tracking provides insights into your campaigns' effectiveness, allowing for data-driven adjustments.
Integrations include Salesforce, HubSpot, Marketo, Zoho CRM, Pipedrive, Mailchimp, Zendesk, Freshsales, Microsoft Dynamics, and Slack.
Pros and cons
Pros:
- Automated compliance management
- Real-time prospect connections
- Effective lead filtering process
Cons:
- Dependent on data quality
- May not suit all business sizes
MindTickle is a sales readiness platform designed for sales teams to improve their training and performance. It focuses on onboarding, continuous learning, and sales coaching to enhance team effectiveness.
Why I picked MindTickle: It specializes in sales training, offering features like gamified learning paths and role-playing scenarios. These tools make learning engaging and effective for your team. The platform also provides analytics to track progress and identify skill gaps. This focus on comprehensive training solutions makes it ideal for teams looking to enhance their sales capabilities.
Standout features & integrations:
Features include personalized learning paths that adapt to each team member's progress, ensuring targeted development. Gamified modules keep your team engaged and motivated throughout their training. The platform also offers detailed analytics to help you understand learning effectiveness and areas needing improvement.
Integrations include Salesforce, Slack, Zoom, Microsoft Teams, Google Workspace, Outlook, LinkedIn Learning, HubSpot, Gong, and SAP SuccessFactors.
Pros and cons
Pros:
- Detailed skill gap analysis
- Engaging gamified learning modules
- Adaptable learning paths
Cons:
- Limited offline access
- Resource-intensive for large teams
Salesloft is a sales engagement platform designed for sales teams to manage and optimize their sales processes. It provides tools for nurturing leads, managing sales cycles, and enhancing team productivity.
Why I picked Salesloft: It excels in sales engagement by offering features like Cadence for structuring sales activities and Rhythm for guiding actions based on data insights. These tools help your team stay organized and efficient. SalesLoft's analytics feature allows for data-driven decision-making, enhancing overall sales strategy. This focus on structured engagement makes it a top choice for sales teams aiming to improve their engagement processes.
Standout features & integrations:
Features include cadence management that helps your team maintain consistent communication with leads. Rhythm provides actionable insights to keep your sales process on track. The analytics feature offers detailed reporting to improve your sales strategy.
Integrations include Salesforce, LinkedIn, Microsoft Dynamics, Gmail, Outlook, Slack, Zoom, HubSpot, Marketo, and Google Workspace.
Pros and cons
Pros:
- Detailed analytics reporting
- Effective cadence management
- Data-driven insights with Rhythm
Cons:
- Customization can be complex
- Dependent on data accuracy
Fathom is a meeting insights platform aimed at teams looking to enhance their meeting productivity and capture valuable discussions. It serves professionals who want to record, transcribe, and analyze meetings for actionable insights.
Why I picked Fathom: It focuses on providing detailed meeting insights through features like automatic transcription and real-time note-taking. These tools help you capture every detail without manual effort. It also offers insights analysis, which makes it easier to extract key points and decisions from meetings. This emphasis on meeting insights makes it an excellent choice for teams wanting to improve their meeting efficiency.
Standout features & integrations:
Features include automatic transcription, allowing your team to focus on discussions rather than note-taking. Real-time note-taking ensures important points are captured as they happen. Insights analysis helps you quickly identify key decisions and action items from meetings.
Integrations include Zoom, Slack, Google Calendar, Microsoft Teams, Salesforce, Trello, Asana, Notion, Evernote, and Dropbox.
Pros and cons
Pros:
- Detailed insights analysis
- Automatic meeting transcription
- Real-time note-taking capabilities
Cons:
- Requires good audio quality
- Dependent on internet connectivity
LivePerson is a conversational platform designed to enhance customer service interactions by enabling real-time messaging between businesses and their customers. It primarily serves customer service teams, providing tools to improve communication and customer satisfaction.
Why I picked LivePerson: It focuses on customer service by offering features like real-time messaging and AI-driven chatbots. These tools allow your team to engage with customers efficiently and resolve issues quickly. The platform also provides analytics to track customer interactions and improve service quality. This focus on enhancing customer service makes it a valuable tool for teams looking to improve their customer engagement strategies.
Standout features & integrations:
Features include real-time messaging that allows your team to communicate with customers instantly, improving response times. AI-driven chatbots handle common inquiries, freeing up your team for more complex tasks. The platform's analytics offer insights into customer interactions, helping you refine your service approach.
Integrations include Salesforce, Zendesk, Microsoft Dynamics, Oracle, Shopify, Magento, SAP, SugarCRM, HubSpot, and ServiceNow.
Pros and cons
Pros:
- Detailed customer interaction analytics
- Efficient real-time messaging
- AI-driven chatbot capabilities
Cons:
- Requires initial setup effort
- Can be complex for new users
ExecVision is a conversation intelligence platform designed for sales teams to improve their coaching and performance. It helps managers analyze calls and provide targeted feedback to enhance team effectiveness.
Why I picked ExecVision: It focuses on coaching insights with features like call analysis and feedback tools. These functionalities enable your team to identify strengths and areas for improvement. The platform's customizable scorecards help track progress and coach effectively. This emphasis on detailed coaching insights makes it ideal for teams aiming to refine their sales skills.
Standout features & integrations:
Features include customizable scorecards that allow you to tailor evaluations to your team's needs. The platform offers call tagging to categorize conversations for better analysis. Real-time feedback tools help provide immediate coaching to your team.
Integrations include Salesforce, HubSpot, Microsoft Dynamics, Slack, Zoom, Outreach, SalesLoft, Gmail, Outlook, and LinkedIn.
Pros and cons
Pros:
- Real-time feedback tools
- Effective call tagging
- Customizable coaching scorecards
Cons:
- Can be data-intensive
- Requires setup and customization
Chorus is a conversation intelligence platform designed to help sales teams analyze calls and improve their performance. It serves sales professionals by providing insights into customer interactions and enhancing communication strategies.
Why I picked Chorus: It focuses on call analysis with features like call recording and transcription, which help your team review and learn from past interactions. It offers conversation analytics that provides insights into call dynamics and customer sentiment. The platform's keyword tracking feature allows you to identify trends and areas for improvement. This emphasis on detailed call analysis makes it an excellent choice for teams aiming to refine their sales techniques.
Standout features & integrations:
Features include conversation analytics that gives your team insights into call effectiveness. The keyword tracking feature helps identify important trends and topics discussed during calls. Real-time coaching suggestions provide immediate feedback to improve your team's performance.
Integrations include Salesforce, Zoom, Slack, Microsoft Teams, HubSpot, Outreach, SalesLoft, Gmail, Outlook, and LinkedIn.
Pros and cons
Pros:
- Effective keyword tracking
- Detailed conversation insights
- Real-time coaching feedback
Cons:
- Requires audio quality management
- Can be data-intensive
Avoma is a meeting collaboration tool designed to enhance team productivity by providing insights and tools for effective meeting management. It serves professionals who need to record, transcribe, and review meetings to improve team collaboration and decision-making.
Why I picked Avoma: It excels in meeting collaboration with features like meeting recording and transcription, which help your team capture and review discussions effortlessly. The platform's agenda management ensures that meetings stay focused and productive. Avoma also offers actionable insights that allow teams to follow up on key decisions and tasks efficiently. This focus on enhancing meeting collaboration makes it a valuable tool for teams aiming to improve their meeting outcomes.
Standout features & integrations:
Features include agenda management that helps your team plan and organize meetings effectively. The action items feature provides a way to track and follow up on tasks discussed during meetings. Avoma's search functionality allows you to quickly find specific discussions and decisions within meeting transcripts.
Integrations include Zoom, Microsoft Teams, Google Meet, Salesforce, Slack, HubSpot, Pipedrive, Zoho CRM, Freshsales, and Gong.
Pros and cons
Pros:
- Quick search functionality
- Effective agenda management
- Detailed action item tracking
Cons:
- May not capture all accents accurately
- Requires initial setup effort
Jiminny is a conversational intelligence platform that empowers sales teams with personalized training and insights into customer interactions. Ideal for organizations that prioritize sales team development.
Why I Picked Jiminny:
I found it challenging to choose conversational intelligence software for sales team coaching and training, but Jiminny stood out. Its focus on sales coaching and training, along with its strong machine learning capabilities impressed me. Jiminny's ability to understand customer interactions and provide practical feedback for sales staff training makes it the best option for coaching and training sales teams.
Standout Features & Integrations:
Features include automated coaching recommendations, playbooks for successful customer interactions, and deal prediction tools.
Integrations include Salesforce, Slack, and Google Workspace.
Pros and cons
Pros:
- Wide range of integrations
- Playbooks for effective customer interactions
- Emphasis on sales team coaching and training
Cons:
- Not ideal for businesses looking for a broad CRM solution
- Advanced features might have a steep learning curve
Other Conversational Intelligence Software
Here are some additional conversational intelligence software options that didn’t make it onto my shortlist, but are still worth checking out:
- Observe.AI
For call center analytics
- Gong
For revenue intelligence
- HubSpot Sales Hub
For CRM integration
- Clari Copilot
For revenue forecasting
- CallRail
For call tracking
- Salesken
For sales performance insights
- Outreach
For sales automation
- Balto
For real-time call guidance
- CallTrackingMetrics
For marketing analytics
- Amplify.ai
For large-scale AI bots
- Cognigy.AI
For chatbot integration
- Verint Conversational Analytics
For AI-powered analytics
- Medallia Concierge
For personalize customer experiences
- Allego
For sales training
- Revenue
For conversation AI
Conversational Intelligence Software Selection Criteria
When selecting the best conversational intelligence software to include in this list, I considered common buyer needs and pain points like analyzing call performance and improving customer interactions. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Call recording and transcription
- Conversation analytics
- Sentiment analysis
- Performance tracking
- Integration with CRM systems
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Real-time coaching capabilities
- Automated quality assurance
- Multilingual support
- Customizable analytics dashboards
- AI-driven insights
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive user interface
- Easy navigation
- Customization options
- Speed of access to features
- Minimal technical knowledge required
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to templates
- Live webinars and workshops
- Supportive onboarding specialists
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Response time to inquiries
- Access to a knowledge base
- Availability of live chat
- Quality of support documentation
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Features included in base plan
- Scalability with business growth
- Cost of additional features
- Flexibility in billing options
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Frequent feedback themes
- Mention of specific features
- Reported issues and resolutions
- Long-term user testimonials
How to Choose Conversational Intelligence Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
| Scalability | Ensure the software can grow with your team. Look for solutions that accommodate more users and higher data volumes without compromising performance. |
| Integrations | Check if the software integrates with your existing tools like CRM systems, email platforms, and communication apps to ensure a seamless workflow. |
| Customizability | Consider how well you can tailor the software to fit your specific processes, from custom dashboards to personalized analytics. |
| Ease of Use | Evaluate the user interface and navigation. Your team should be able to use the software without extensive training or technical expertise. |
| Budget | Align the software's cost with your financial plan. Consider both upfront costs and ongoing expenses like upgrades or additional features. |
| Security Safeguards | Prioritize data protection with robust security protocols. Check for compliance with standards like GDPR or HIPAA to protect sensitive information. |
| Support | Look for comprehensive customer support options, from live chat to phone support, to assist your team whenever issues arise. |
| Features | Determine the must-have features for your needs, like real-time coaching or sentiment analysis, and ensure they align with your business objectives. |
Trends in Conversational Intelligence Software
In my research, I sourced countless product updates, press releases, and release logs from different conversational intelligence software vendors. Here are some of the emerging trends I’m keeping an eye on:
- AI-Powered Insights: Vendors are increasingly using AI to analyze conversations and provide actionable insights. This helps teams identify patterns and improve strategies. For example, Gong uses AI to highlight key moments in sales calls.
- Real-Time Feedback: More tools are offering features that allow managers to give feedback during live calls. This is useful for immediate coaching and improving team performance, as seen with Balto's real-time call guidance.
- Sentiment Analysis: Understanding customer emotions during interactions is becoming more important. Tools like Observe.AI are integrating sentiment analysis to help teams address customer concerns more effectively.
- Voice Recognition Enhancements: Advanced voice recognition software is being developed to better handle diverse accents and languages. This trend ensures accurate transcriptions and analyses, improving the overall value of the software.
- Data Privacy Focus: With increasing data regulations, vendors are emphasizing privacy features. They are working to ensure compliance with standards like GDPR, making security a top priority for businesses using these tools.
What Is Conversational Intelligence Software?
Conversational intelligence software is a tool that analyzes communication between businesses and their customers to improve interactions and outcomes. Sales teams, customer service representatives, and managers typically use these tools to gain insights and enhance their communication strategies.
Call recording, sentiment analysis, and real-time feedback features help with understanding conversations, identifying trends, and providing immediate coaching. Overall, these tools offer valuable insights that lead to better customer interactions and improved business performance.
Features of Conversational Intelligence Software
When selecting conversational intelligence software, keep an eye out for the following key features:
- Call recording and transcription: Captures conversations for later review, helping teams analyze interactions and identify improvement areas.
- Sentiment analysis: Analyzes customer emotions during conversations, allowing teams to address concerns more effectively.
- Real-time feedback: Provides immediate coaching during live calls, enhancing team performance and communication strategies.
- Conversation analytics: Offers insights into call dynamics and patterns, aiding in better decision-making and strategy development.
- Deal tracking: Monitors sales opportunities and progress, helping sales teams manage pipelines effectively.
- AI-powered insights: Uses artificial intelligence to highlight key moments and trends in conversations, offering actionable insights.
- Customizable scorecards: Allows teams to tailor evaluations and track performance metrics specific to their needs.
- Voice recognition enhancements: Ensures accurate transcription and analysis by handling diverse accents and languages.
- Data privacy focus: Prioritizes compliance with data regulations, ensuring the security and privacy of customer information.
Benefits of Conversational Intelligence Software
Implementing conversational intelligence software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved communication: Real-time feedback and call recording help your team communicate more effectively, enhancing overall interaction quality.
- Enhanced customer satisfaction: Sentiment analysis allows your team to understand and address customer emotions, leading to better service and satisfaction.
- Data-driven insights: Conversation analytics and AI-powered insights offer valuable data that guide decision-making and strategy development.
- Increased sales success: Deal tracking and customizable scorecards help your sales team manage opportunities and measure performance accurately.
- Efficient coaching: Real-time feedback and customizable scorecards support targeted coaching, improving team skills and performance.
- Regulatory compliance: Data privacy features ensure your business meets standards like GDPR, protecting customer information and maintaining trust.
- Time-saving automation: Automated quality assurance and transcription save your team time by streamlining routine tasks and reducing manual effort.
Costs and Pricing of Conversational Intelligence Software
Selecting conversational intelligence software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in conversational intelligence software solutions:
Plan Comparison Table for Conversational Intelligence Software
| Plan Type | Average Price | Common Features |
| Free Plan | $0 | Basic call recording, limited transcription, and essential analytics. |
| Personal Plan | $10-$30/user/month | Call recording, transcription, sentiment analysis, and limited integrations. |
| Business Plan | $30-$60/user/month | Advanced analytics, real-time feedback, customizable scorecards, and multiple integrations. |
| Enterprise Plan | $60-$100/user/month | Comprehensive analytics, AI-powered insights, dedicated support, and full integration capabilities. |
Conversational Intelligence Software: FAQs
Here are some answers to common questions about conversational intelligence software:
What is the difference between conversational AI and conversation intelligence?
Conversational AI provides real-time assistance through voice or text, helping users with immediate responses. In contrast, conversation intelligence analyzes past conversations to extract insights and trends. This analysis helps improve future interactions by providing data-driven insights and enhancing team performance.
How does conversation intelligence work?
Conversation intelligence uses AI tools to analyze unstructured data from spoken, written, and video conversations. It turns this data into actionable insights for deal-making and coaching. This helps sales teams identify patterns and improve their strategies, ultimately boosting performance and closing rates.
What is the framework of conversational intelligence?
Conversational intelligence is a framework that explores how conversations build connections between relationships and culture. It emphasizes understanding the dynamics of communication to foster better interactions. This perspective helps teams develop effective communication strategies and improve collaboration.
How to cultivate conversational intelligence?
To cultivate conversational intelligence, involve your audience in discussions, actively listen rather than talk, avoid offensive behavior, and be sincere. These practices enhance communication skills, fostering a more effective and understanding dialogue within teams and with customers.
What are the benefits of using conversational intelligence software?
Conversational intelligence software provides benefits like improved communication, enhanced customer satisfaction, and data-driven insights. It helps teams understand customer needs, optimize sales strategies, and deliver better service, ultimately leading to increased revenue and customer loyalty.
How can conversation intelligence software improve sales performance?
By analyzing conversations, this software identifies successful strategies and areas for improvement. It offers insights into customer interactions, helping sales teams refine their approaches and close deals more effectively. Real-time feedback and coaching tools further enhance team performance and outcomes.
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