12 Best Cloud Communication Platforms Shortlist
After a thorough evaluation, I have chosen the 12 best cloud communication platforms:
- USAN Contact Suite for Amazon Connect - Best for native Amazon Connect integration
- JustCall - Best for startup scalability
- Ringover - Best for international voice communications
- Ultatel Cloud Business Phone System - Best for small businesses requiring robust VoIP
- Avochato - Best for SMS-focused business communication
- Mobile Text Alerts - Best for organizations needing mass text notifications
- 3CX - Best for compatibility with multiple operating systems
- Quadient Inspire - Best for customer communication management
- Panoptica - Best for real-time analytics in cloud communications
- Broadridge - Best for financial sector compliance
- Moxo - Best for multi-channel business communication
- HPE GreenLake - Best for businesses looking for flexible hybrid cloud solutions
As someone immersed in the world of communication services for quite some time, I understand the importance of robust and effective cloud communication platforms. Consider this: you're managing a bustling call center and must ensure every customer query is handled efficiently.
You need a tool that comes with CPAAS, robust authentication protocols, and easy-to-use SDKs, all bundled in one. With a cloud communication platform, you can achieve this and much more.The beauty of these platforms is that t Let me make your search easier. I've researched, tested, and identified the best cloud communication platforms for various needs, so you don't have to. Let's explore them together and find the one that best suits your business.
What is a Cloud Communication Platform?
A cloud communication platform, at its core, is a centralized service that delivers communication capabilities—like voice calls, video calls, and messaging—over the Internet. Powered by cloud technology, it replaces traditional systems such as telephone lines or PBX hardware, bringing about substantial cost savings and operational flexibility. Diverse entities, from small startups to large corporations, leverage these platforms. They function as a toll-free bridge between your support team and your clients, overcoming the typical roadblocks of traditional telecommunications.
From reducing hold times to improving call routing, these platforms address the core pain points in customer interaction. They are used to foster robust and efficient business communication, be it internal collaborations or external customer engagements. These platforms offer comprehensive, end-to-end solutions that streamline not just internal communications but also your interactions with customers. With features such as seamless scalability, integrations with other business tools, and the ability to support remote work, these platforms transform how we connect and conduct business in the digital age.
Overview of the 12 Best Cloud Communication Platforms
1. USAN Contact Suite for Amazon Connect - Best for native Amazon Connect integration
USAN Contact Suite for Amazon Connect offers various tools to support customer interactions over a unified platform. The system is built with deep integration into Amazon Connect, offering an enhanced user experience that makes it a top choice for businesses already invested in Amazon's infrastructure.
Why I Picked USAN Contact Suite for Amazon Connect:
In choosing the best communication platforms, the degree of native integration matters a lot. USAN Contact Suite stood out in this regard, mainly because of its direct integration with Amazon Connect. It’s best for businesses looking for seamless collaboration within the Amazon ecosystem, as it provides a platform that directly aligns with Amazon's interface and functionality.
Standout features & integrations:
USAN Contact Suite offers valuable features such as omnichannel routing, analytics, and IVR (Interactive Voice Response). These functionalities enhance the user experience and provide businesses with the tools to manage customer interactions effectively. In terms of integrations, USAN Contact Suite integrates directly with Amazon Connect and other Amazon Web Services (AWS), providing a cohesive and integrated customer experience.
Pricing:
Pricing for USAN Contact Suite for Amazon Connect starts from $10/user/month (billed annually).
Pros:
- Direct integration with Amazon Connect.
- Strong features for customer interaction management.
- Well-suited to businesses already using AWS services.
Cons:
- It may not be ideal for businesses not using Amazon services.
- Pricing may only be suitable for some businesses.
- Limited integrations outside of the Amazon ecosystem.
2. JustCall - Best for startup scalability
JustCall is a cloud-based phone system that enables businesses to manage calls and texts from different countries on a single platform. It's an efficient solution for startups looking to scale, as it allows the easy addition of new phone numbers and team members.
Why I Picked JustCall:
I selected JustCall for its impressive adaptability and scalability, features critical for burgeoning startups. Its ability to scale according to business needs and adapt to the international call and text requirements makes it a standout choice. For startups expanding their reach and team size, JustCall is the platform that can grow with them, making it the best choice for scalability.
Standout features & integrations:
JustCall provides features such as an auto-dialer, appointment scheduler, and SMS bot, all designed to improve efficiency. It also offers robust analytics to monitor and improve communication strategies. It integrates well with popular CRM systems such as HubSpot and Zoho, plus project management tools like Slack and Trello, making it an adaptable solution for various business needs.
Pricing:
Pricing for JustCall starts at $25/user/month (billed annually).
Pros:
- Suitable for international calling and texting.
- Robust scalability for growing startups.
- Robust integrations with popular CRMs and project management tools.
Cons:
- Pricing may be steep for smaller startups.
- Complexity of features may require a learning curve.
- May be overkill for startups with limited call and text needs.
3. Ringover - Best for international voice communications
Ringover is a comprehensive cloud-based communication platform focused on voice communications, suitable for businesses operating across multiple countries. With its global solid voice communication capabilities, Ringover is the ideal choice for companies that frequently engage in international voice interactions.
Why I Picked Ringover:
Ringover made it to my list because of its strong voice communication prowess, particularly for international calls. Its ability to handle global voice communications effectively sets it apart. When it comes to businesses with extensive international voice communication needs, Ringover is the best choice for its ability to facilitate clear, reliable, and cost-effective calls across borders.
Standout features & integrations:
Ringover boasts key features like smart call routing, advanced call analytics, and the ability to launch voice, video, SMS, and team messaging from one app. Additionally, it offers crucial integrations with platforms such as Salesforce, HubSpot, Zendesk, and Zoho, facilitating a unified and efficient workflow.
Pricing:
Pricing for Ringover begins at $24/user/month.
Pros:
- Specializes in international voice communications.
- Provides integrations with popular CRMs.
- One app for voice, video, SMS, and team messaging.
Cons:
- More focused on voice and less so on other communication types.
- It is not the cheapest option for small businesses.
- Could be too feature-heavy for businesses with simple needs.
4. Ultatel Cloud Business Phone System - Best for small businesses requiring robust VoIP
The Ultatel Cloud Business Phone System is a reliable VoIP solution designed to streamline business communications. It's particularly suitable for small businesses, providing a robust, easy-to-navigate platform that meets their unique VoIP needs.
Why I Picked Ultatel Cloud Business Phone System:
I chose the Ultatel Cloud Business Phone System for its impressive VoIP capabilities tailored to the specific needs of small businesses. The combination of affordability, user-friendly, and a rich set of features positions Ultatel as an outstanding choice. This platform hits the mark for small companies seeking robust VoIP functionality, ensuring they have access to high-quality, reliable VoIP services without breaking the bank.
Standout features & integrations:
The Ultatel Cloud Business Phone System brings advanced call management features, including auto-attendants, call routing, and conferencing. Furthermore, it integrates well with popular CRM systems such as Salesforce and Zoho, fostering more seamless workflows for businesses.
Pricing:
Pricing for the Ultatel Cloud Business Phone System starts from $19.99/user/month.
Pros:
- Customizable VoIP solutions for small businesses.
- Valuable integrations with popular CRMs.
- She advanced call management features.
Cons:
- It is not ideal for large enterprises.
- Lack of broader communication features beyond VoIP.
- May require some technical knowledge for setup.
5. Avochato - Best for SMS-focused business communication
Avochato is a cloud-based text messaging solution designed to simplify SMS-based business communication. With its SMS-focused functionality, it offers businesses a platform where they can manage SMS conversations with customers efficiently.
Why I Picked Avochato:
I chose Avochato due to its specific focus on SMS as a means of communication for businesses. The emphasis on text messaging makes it stand out, as only a few platforms offer such comprehensive SMS-centric features. For companies where SMS forms a vital part of their communication strategy, Avochato is the best choice, providing a streamlined, intuitive interface for managing all text-based interactions.
Standout features & integrations:
Avochato offers a range of SMS-specific features, such as automatic text responses, text templates, and a shared inbox for team collaboration. Notably, it integrates with popular software, including Slack, Salesforce, and Microsoft Teams, enhancing its functionality and scope.
Pricing:
Pricing for Avochato starts from $99/user/month, with a minimum requirement of 3 seats.
Pros:
- Comprehensive SMS-centric features.
- Integration with popular platforms like Slack and Salesforce.
- The shared inbox for team collaboration.
Cons:
- High starting price compared to competitors.
- It is not suitable for businesses looking for voice or video communication features.
- The minimum requirement of 3 seats might be limiting for smaller teams.
6. Mobile Text Alerts - Best for organizations needing mass text notifications
Mobile Text Alerts is a platform that allows businesses to send mass SMS messages quickly and efficiently. Its ability to handle large-scale communication needs, particularly text notifications, makes it an invaluable tool for organizations where reaching a large audience simultaneously is essential.
Why I Picked Mobile Text Alerts:
I chose Mobile Text Alerts for its ability to handle mass text notifications reliably. Its robust infrastructure is well-suited for large-scale communication needs, distinguishing it from many other SMS services. I found it to be the best tool for organizations that need to disseminate information quickly to a large group of people, such as event updates, emergency notifications, and general announcements.
Standout features & integrations:
Among its most essential features, Mobile Text Alerts provides message scheduling, autoresponders, and subscriber segmentation. As for integrations, it connects seamlessly with popular platforms like Mailchimp, Zapier, and ActiveCampaign, allowing users to automate their text campaigns and coordinate them with other marketing efforts.
Pricing:
Pricing for Mobile Text Alerts starts from $19/user/month (billed annually).
Pros:
- Mass texting capabilities.
- Features like autoresponders and subscriber segmentation.
- Integration with popular marketing platforms.
Cons:
- Pricing is only available on an annual basis.
- It might be overkill for small businesses.
- Lack of voice or video communication features.
7. 3CX - Best for compatibility with multiple operating systems
3CX is a comprehensive VoIP phone system that integrates telephony, video conferencing, live chat, mobile apps, and more. It's designed to work across multiple operating systems, which makes it a versatile choice for businesses that employ a diverse range of tech infrastructure.
Why I Picked 3CX:
When selecting a tool that demonstrates exceptional compatibility with various operating systems, 3CX was a clear choice. The distinguishing feature of 3CX is its extensive cross-platform compatibility. It can accommodate users’ every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. I believe it's the best tool for businesses with diverse technology ecosystems, as it can easily integrate with Windows, Linux, MacOS, Android, and iOS on mobile devices.
Standout features & integrations:
3CX has various features, such as video conferencing, live chat, call recording, voicemail, and mobile apps. Moreover, it can integrate with many platforms, including popular CRM systems like Salesforce and Microsoft Dynamics, email services like Microsoft Exchange, and cloud service providers like Google Cloud and Amazon AWS.
Pricing:
Pricing for 3CX starts from $4.08/user/month, based on the "Standard" annual subscription plan.
Pros:
- Extensive cross-platform compatibility.
- Variety of integrated features.
- Supports integration with numerous other platforms.
Cons:
- Pricing is only available on an annual basis.
- The interface may be complex for some users.
- Smaller businesses may only need some features.
8. Quadient Inspire - Best for customer communication management
Quadient Inspire is a SaaS customer communication management (CCM) solution designed to create, manage, and deliver personalized, compliant customer communications across all digital and traditional channels. Its versatility is particularly beneficial for organizations that require sophisticated and flexible customer communication tools.
Why I Picked Quadient Inspire:
I believe Quadient Inspire stands out due to its comprehensive feature set and focus on customer communications. Its capacity to streamline complex communication processes is what makes it different. I picked Quadient Inspire as the top tool for customer communication management because it offers features that enable organizations to manage all aspects of customer communication, from creation to delivery.
Standout features & integrations:
Quadient Inspire includes features like interactive and batch document composition, multichannel preview, version control, and more. Moreover, it offers integrations with various systems to automate and simplify communication processes, including CRM systems, ERP platforms, and content management systems.
Pricing:
Quadient Inspire’s pricing is upon request. However, they offer a variety of plans to suit different business needs and sizes.
Pros:
- Comprehensive feature set focused on customer communication.
- Supports numerous integrations.
- Suitable for large and complex communication needs.
Cons:
- Pricing is not transparent.
- It may be too complex for small businesses.
- The user interface might be challenging for beginners.
9. Panoptica - Best for real-time analytics in cloud communications
Panoptica is a cloud communications system tool that provides real-time analytics, enabling businesses to make data-driven decisions swiftly. Its focus is to deliver insights into communication activities, making it best suited for organizations that must analyze and interpret their communication data in real-time.
Why I Picked Panoptica:
After assessing numerous tools, I chose Panoptica because of its robust analytics features and real-time data capabilities. Panoptica offers superior real-time insights into cloud communications compared to other communication tools. I determined that Panoptica is the best tool for real-time analytics in cloud communications because it empowers businesses to respond quickly to changes in communication activities.
Standout features & integrations:
Panoptica shines with its capabilities to deliver real-time analytics and insights, including call tracking, messaging analytics, and more. Its integration capacities are equally impressive, incorporating seamlessly with various cloud communication platforms like Twilio, AWS Connect, and other communication tools, making customer data gathering more efficient.
Pricing:
Panoptica’s pricing begins at $50/user/month. It offers several plans, each tailored to different business sizes and needs.
Pros:
- Provides real-time analytics for cloud communications.
- Integrates seamlessly with many popular cloud communication platforms.
- They tailored pricing plans for different business sizes.
Cons:
- May be too sophisticated for small businesses.
- High entry-level pricing.
- Limited features beyond analytics.
10. Broadridge - Best for financial sector compliance
Broadridge is a communications solution that is specifically designed to assist businesses in the financial sector with compliance issues. Offering services such as document creation and delivery helps ensure financial companies adhere to regulations, making it an optimal choice for organizations seeking compliance aid in this sector.
Why I Picked Broadridge:
I selected Broadridge for this list based on its specialized focus on the financial sector and its robust compliance features. In comparison to other tools, Broadridge distinguishes itself with its tailored services for financial businesses, reflecting my belief that it is the best tool for financial sector compliance.
Standout features & integrations:
Broadridge excels with its features that aid in compliance, including document creation, delivery, and archiving. Additionally, it offers integrations with many financial software applications, making it a flexible tool that can fit into various tech stacks, which enhances its compliance capabilities.
Pricing:
Broadridge's pricing is specific to the business and requires contact with the company for an exact quote. They offer customizable packages to fit the needs of different financial organizations.
Pros:
- They are designed specifically for financial sector compliance.
- Extensive integrations with financial software applications.
- Customizable packages.
Cons:
- Pricing is not transparent.
- It may not be suitable for non-financial businesses.
- It could be too complex for smaller organizations.
11. Moxo - Best for multi-channel business communication
Moxo is a unified communication tool that focuses on integrating multiple communication channels into a single platform. Its broad range of channel support, from traditional email and phone to modern social media and instant messaging, gives it an edge for businesses that use diverse communication mediums.
Why I Picked Moxo:
Moxo made its way onto this list for its extensive multi-channel communication capabilities. Compared to other tools, Moxo's ability to merge various communication channels into one platform sets it apart, validating my claim that it's the best for multi-channel business communication.
Standout features & integrations:
The stand-out features of Moxo include its ability to integrate different types of communication channels like Whatsapp, into a single platform, allowing for seamless management of business communications. Regarding integrations, Moxo can be used alongside a wide range of third-party apps, including CRM systems, sales platforms, and productivity tools, making it a highly versatile tool.
Pricing:
Moxo offers a starting price of $15/user/month (billed annually), providing a competitive rate for its expansive multi-channel communication capabilities.
Pros:
- Consolidates various communication channels.
- Wide range of third-party app integrations.
- Competitive pricing.
Cons:
- Annual billing might only suit some businesses.
- Can be complex due to its wide range of features.
- Limited information on customer support availability.
12. HPE GreenLake - Best for businesses looking for flexible hybrid cloud solutions
HPE GreenLake is a platform that combines the control of on-premise IT with the agility of the cloud. Its flexible, pay-as-you-go approach to hybrid cloud services makes it ideal for businesses that need to scale resources up or down according to demand.
Why I Picked HPE GreenLake:
I selected HPE GreenLake for this list primarily because of its unique approach to offering hybrid cloud solutions. It provides businesses with control and agility, two elements that are often considered mutually exclusive in this field. This aspect makes it stand out and qualifies it as the best tool for businesses seeking flexible hybrid cloud solutions.
Standout features & integrations:
Key features of HPE GreenLake include the ability to manage resources flexibly with on-demand capacity, reducing the risk of overprovisioning. It also provides robust analytics and advisory services to help businesses optimize their resource use. As for integrations, HPE GreenLake works well with major IT systems and cloud services, enabling enterprises to manage their workloads across different platforms seamlessly.
Pricing:
Pricing for HPE GreenLake is unique as it operates on a pay-per-use model, so it's challenging to provide an exact "$/user/month" price. Instead, the cost depends on the services and capacity a business requires.
Pros:
- Offers pay-per-use pricing model.
- Provides flexibility and control in resource management.
- Robust analytics and advisory services.
Cons:
- The pricing model might be confusing for some businesses.
- Limited visibility into long-term costs.
- A complex setup could be daunting for smaller businesses.
Other Noteworthy Cloud Communication Platforms
Below is a list of additional cloud communication platforms that I shortlisted, but did not make it to the top 12. Definitely worth checking them out.
- Vonix - Good for businesses seeking scalable VoIP solutions
- Qiscus - Good for real-time, multi-platform communication
- Line2 Pro - Good for small businesses needing an extra phone line
- Pony Express HQ - Good for mass text messaging campaigns
- Google Workspace - Good for collaboration and productivity enhancement
- Webex - Good for hosting virtual meetings and webinars
- Wrike - Good for project management and team collaboration
- Bitrix24 - Good for comprehensive business management
- GoTo Connect - Good for unified communication and collaboration
- Twilio - Good for customizing communication APIs
- Textedly - Good for SMS marketing and customer engagement
- Kixie PowerCall - Good for call automation and analytics
- CloudTalk - Good for customer support centers looking for a cloud-based phone system
- MiCloud Connect - Good for seamless cloud communication and collaboration tool
- Runrun.it - Good for workflow management and productivity tracking
Selection Criteria for Choosing Cloud Communication Platforms
In my extensive research and personal trials of various cloud communication platforms, certain criteria emerged as critical in determining the best choices. I've evaluated and tested numerous tools, specifically looking for those offering robust communication capabilities coupled with essential integrations and high usability.
Core Functionality
A superior cloud communication platform should provide the following core functionalities:
- Multi-channel communication: The tool should support a range of communication channels, such as voice, video, chat, and email.
- Team collaboration: It should facilitate team collaboration with features like shared calendars, file sharing, and collaborative document editing.
- Contact management: Managing and organizing contacts effectively is a must.
- Secure communication: Ensuring the privacy and security of all communication is non-negotiable.
Key Features
A few key features stood out as particularly valuable in this category of software:
- Integration: A platform that integrates well with other business tools like CRM and project management software provides a more streamlined experience.
- Mobile access: As remote work becomes more common, having a mobile application is essential for continuous communication and collaboration.
- Analytics: Features that provide insights into communication patterns and efficiency can be incredibly beneficial for optimizing business operations.
- Customizability: The ability to customize the tool according to business needs is highly advantageous.
Usability
When it comes to usability, these aspects were paramount in my considerations:
- Intuitive design: The interface should be straightforward and easy to navigate, even for first-time users. It should avoid unnecessary complexities that might hamper productivity.
- Quality of customer support: A platform offering prompt and effective customer support can significantly impact user experience. Access to resources like direct support channels is crucial.
- Easy onboarding: The tool should be easy to set up and integrate into the existing workflow. The learning curve for new users should be reasonably manageable.
- Role-based access: Particularly for larger teams, it's essential that the tool supports role-based access, ensuring that every team member gets the features and permissions they need without unnecessary clutter or confusion.
Most Common Questions Regarding Cloud Communication Platforms (FAQs)
What are the benefits of using cloud communication platforms?
Cloud communication platforms offer numerous benefits, including:
- Flexibility: They allow businesses to scale up or down according to their needs.
- Cost-Efficiency: Cloud-based solutions often mean lower upfront costs, eliminating the need for costly hardware and maintenance.
- Accessibility: These tools can be accessed from anywhere, at any time, provided there's an internet connection. This supports remote work and global collaboration.
- Integration: Many cloud communication platforms integrate with other business tools, improving workflow and efficiency.
- Reliability: They often come with robust security measures, backups, and disaster recovery plans, making them a reliable choice for business.
The pricing for cloud communication platforms can vary greatly, depending on the features, the size of the business, and the number of users.
What are the pricing models for cloud communication platforms?
The pricing models typically used by cloud communication platforms include:
- Per User: Pricing is based on the number of the company’s users or seats. Go: Costs depend on the usage of the service.
- Tiered: Several levels of service are offered, each with its own cost and set of features.
What is the typical range of pricing for these tools?
Pricing can start as low as $5 per user per month for basic packages and can go up to $100 or more per user per month for advanced features and larger organizations.
Which are the cheapest and most expensive software in cloud communication?
Among the cheapest options are Google Workspace and Line2 Pro. At the higher end of the spectrum, solutions like Twilio, Plivo, and MiCloud Connect tend to be more expensive due to their advanced features and capabilities.
Are there any free options available in cloud communication platforms?
Yes, some cloud communication platforms do offer free tiers or trial periods. Google Workspace, for example, offers a 14-day free trial. However, these free options are often quite limited and best suited for small businesses or trying out the platform before committing.
More Cloud Communication Platforms-Related Reviews
Summary
In wrapping up this detailed guide, it's clear that the best cloud communication platforms can significantly improve the efficiency and effectiveness of business communication. They facilitate seamless collaboration, centralize contact management, and offer secure, multi-channel communication. Additionally, their integration capabilities with other business tools boost overall operational productivity.
Here are three key takeaways for choosing the right platform for your use case:
- Define Your Needs: Understand the specific communication needs of your organization before choosing a platform. This includes identifying the communication channels your team uses most, the required security level, and the need for mobile access.
- Consider the Features: Look for key features that will add value to your business processes. These could include integrations with other business tools, robust analytics to understand communication patterns, and customization options to fit your unique operational needs.
- Evaluate Usability: An intuitive design, prompt customer support, easy onboarding, and role-based access control are critical for a smooth user experience. The platform should be easy to use and adapt to, regardless of a user's technical expertise.
Remember, choosing the right cloud communication platform can dramatically transform your business communication and overall operational efficiency. It's well worth taking the time to consider your options carefully.
What do you think?
In this ever-evolving digital landscape, there might be other cloud communication platforms that I still need to cover in this guide. If you know of a tool that you believe deserves a spot on this list, please don't hesitate to let me know. I'm always eager to discover new and efficient ways to enhance business communication. Your suggestions and insights are most welcome!