20 Best Office 365 Managed Service Providers Reviewed in 2025
Best Office 365 Managed Service Providers Shortlist
Here’s my shortlist of the best Office 365 managed service providers:
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Office 365 managed service providers help teams handle configuration, maintenance, and support tasks that often distract from more important IT priorities.
Teams often look for this kind of help when they're dealing with confusing admin settings, uneven user experiences, or security risks that aren't being caught early enough. Managing licenses, backups, and integrations can quickly become a full-time job for internal teams that already have too much on their plate.
I’ve worked with organizations evaluating Office 365 MSPs to solve exactly these problems and bring structure to environments that felt messy or unpredictable. This guide is based on that experience and highlights providers that offer dependable help without adding more complexity.
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Best Office 365 Managed Service Providers Summary
This comparison chart summarizes pricing details for my top Office 365 managed service providers selections to help you find the best one for your budget and business needs.
| Service | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for global reach | Free consultation available | Pricing upon request | Website | |
| 2 | Best for educational institutions | Free discovery call available | Pricing upon request | Website | |
| 3 | Best for custom solutions | Free consultation available | Pricing upon request | Website | |
| 4 | Best for the healthcare industry | Free consultation available | Pricing upon request | Website | |
| 5 | Best for local support | Free consultation available | Pricing upon request | Website | |
| 6 | Best for AI integration | Free consultation available | Pricing upon request | Website | |
| 7 | Best for UK clients | Free discovery call available | Pricing upon request | Website | |
| 8 | Best for data compliance | Free discovery call available | Pricing upon request | Website | |
| 9 | Best for small businesses | Free consultation available | From $102/user/month | Website | |
| 10 | Best for government clients | Free consultation available | Pricing upon request | Website |
Best Office 365 Managed Service Providers Reviews
Below are my detailed summaries of the best Office 365 managed service providers that made it onto my shortlist. My reviews offer a look at each provider’s key services, unique specialties, and pros & cons to help you find the best one for your needs.
Rackspace offers managed services for Office 365, focusing on simplifying deployment and management for large organizations. They serve key business functions such as onboarding, user adoption, and strategic planning. Their main client base includes both new and existing Office 365 users looking for comprehensive support.
Why I picked Rackspace: Rackspace's global reach allows your team to benefit from 24/7 support no matter where you're located. They offer assistance with onboarding and user adoption, making it easier to integrate Office 365 into your existing systems. Their proactive guidance for product changes helps your business stay ahead.
Standout services: Tier 1 troubleshooting offers your team immediate assistance with technical issues, ensuring minimal downtime. Strategic planning helps maximize your Office 365 investment by aligning the services with your long-term business goals.
Target industries: Healthcare, finance, education, retail, and technology.
Specialties: Onboarding, user adoption, strategic planning, technical support, and product change guidance.
Pros and cons
Pros:
- 24/7 global support
- Proactive product updates
- Tailored strategic planning
Cons:
- Complex service tiers
- Limited customization options
Connection offers managed services for Microsoft cloud solutions, focusing on IT infrastructure and support. They serve business functions like hardware deployment and network management, catering mainly to educational institutions seeking reliable tech solutions.
Why I picked Connection: Your team will find Connection's focus on educational institutions beneficial, offering tailored solutions to meet specific needs.
Their expertise in hardware deployment ensures your school's systems are up and running efficiently. With a focus on network management, your institution can maintain a stable and secure IT environment.
Standout services: Device lifecycle management helps your team manage hardware from procurement to disposal, ensuring efficiency and cost-effectiveness. Cloud migration services make it easier for your institution to adopt cloud technologies, enhancing flexibility and scalability.
Target industries: Education, healthcare, finance, retail, and government.
Specialties: IT infrastructure, hardware deployment, network management, device lifecycle management, and cloud migration.
Pros and cons
Pros:
- Tailored for the education sector
- Efficient hardware deployment
- Strong network management
Cons:
- Limited customization options
- Potential service delays
Veelead offers managed services for Office 365, focusing on customization and integration. They serve business functions like workflow automation and system integration, catering mainly to organizations seeking tailored IT solutions.
Why I picked Veelead: Your team will benefit from Veelead's ability to deliver custom solutions that fit your specific business needs. Their focus on workflow automation helps streamline your operations, while their system integration services ensure your tools work harmoniously. This makes them a great choice for businesses wanting personalized IT services.
Standout services: SharePoint development allows your team to create and manage custom sites, improving collaboration and document management. Power BI integration helps you visualize data effectively, making it easier to derive insights and make informed decisions.
Target industries: Healthcare, finance, manufacturing, retail, and education.
Specialties: Custom solutions, workflow automation, system integration, SharePoint development, and Power BI integration.
Pros and cons
Pros:
- Strong customization focus
- Effective workflow automation
- Power BI expertise
Cons:
- Limited global presence
- Customization may increase costs
ScienceSoft offers services focusing on healthcare IT solutions and compliance. They serve key business functions like data security and integration, catering mainly to healthcare providers needing specialized IT support.
Why I picked ScienceSoft: Your team will benefit from ScienceSoft's expertise in healthcare IT, ensuring your systems meet industry compliance standards. Their focus on data security helps protect sensitive patient information, while their integration services ensure your applications work together seamlessly. This makes ScienceSoft a strong partner for healthcare organizations seeking specialized support.
Standout services: Data migration services help your team transition data smoothly to new systems, minimizing disruption. Custom application development offers tailored solutions that meet your specific healthcare needs, enhancing your operational efficiency.
Target industries: Healthcare, finance, retail, manufacturing, and telecommunications.
Specialties: Healthcare IT, data security, integration services, compliance, and custom development.
Pros and cons
Pros:
- Strong data security focus
- Tailored integration services
- Custom development options
Cons:
- Pricing transparency lacking
- Custom services may cost more
High Touch Technologies provides managed services for Office 365, focusing on IT support and cloud management. They serve business functions like network security and data management, catering mainly to local businesses seeking reliable support.
Why I picked High Touch Technologies: Your team will benefit from High Touch Technologies' emphasis on local support, ensuring quick response times and personalized service.
Their focus on network security helps protect your business from potential threats. With their expertise in data management, your company's information remains organized and accessible.
Standout services: Custom IT solutions help your team address specific challenges unique to your business, enhancing operational efficiency. Network monitoring ensures your systems remain secure and functional, minimizing downtime and disruptions.
Target industries: Retail, healthcare, finance, manufacturing, and education.
Specialties: IT support, network security, cloud management, data management, and local services.
Pros and cons
Pros:
- Efficient network security
- Custom IT solutions
- Reliable data management
Cons:
- Service package complexity
- Limited customization options
Futran Solutions offers a wide range of Microsoft 365 services, focusing on cloud enablement, data strategy, and AI integration. They serve business functions such as automation and digital engineering, catering mainly to industries like banking, healthcare, and insurance.
Why I picked Futran Solutions: Your team will benefit from Futran Solutions' emphasis on AI integration, which enhances productivity and efficiency. Their cloud enablement services ensure your business can leverage the latest technology for improved operations.
With a focus on data strategy, your organization can make informed decisions using actionable insights.
Standout services: Business process outsourcing helps your team focus on core activities by handling routine tasks efficiently. Professional services provide expert guidance and support, ensuring your Microsoft 365 solutions are tailored to meet your specific needs.
Target industries: Banking, healthcare, insurance, manufacturing, and retail.
Specialties: AI integration, cloud enablement, data strategy, business process outsourcing, and professional services.
Pros and cons
Pros:
- Efficient cloud enablement
- Comprehensive data strategy
- Reliable business outsourcing
Cons:
- Pricing transparency lacking
- Dependency on internet stability
Cloud Direct provides managed services for Microsoft 365, focusing on cloud migration and IT support. They serve business functions like data management and security, catering mainly to UK-based organizations looking for reliable cloud solutions.
Why I picked Cloud Direct: Your team will find Cloud Direct's focus on UK clients beneficial, offering localized support and expertise. Their cloud migration services help your business transition smoothly to cloud-based operations. With their emphasis on data security, your sensitive information remains protected throughout the process.
Standout services: Backup and recovery solutions ensure your data is safe and can be restored quickly if needed, providing peace of mind. 24/7 IT support means your team has access to assistance whenever issues arise, minimizing potential disruptions.
Target industries: Healthcare, finance, education, retail, and government.
Specialties: Cloud migration, data security, IT support, backup solutions, and UK-based services.
Pros and cons
Pros:
- Reliable cloud migration
- Emphasis on data security
- 24/7 IT support
Cons:
- Limited global reach
- Potential service delays
TierPoint provides managed services for Microsoft 365, focusing on data protection and compliance. They serve business functions like data security and cloud management, catering mainly to organizations with stringent compliance needs.
Why I picked TierPoint: Your team benefits from TierPoint's emphasis on data compliance, ensuring adherence to regulatory standards. They offer robust data protection measures that align with industry regulations. This focus on compliance helps your business avoid potential legal issues.
Standout services: Disaster recovery solutions provide your team with peace of mind, knowing data can be restored quickly in case of an emergency. Cloud management services help optimize your IT resources, ensuring efficient use without compromising on security.
Target industries: Healthcare, finance, government, retail, and manufacturing.
Specialties: Data compliance, cloud management, disaster recovery, security, and regulatory adherence.
Pros and cons
Pros:
- Strong compliance focus
- Extensive security measures
- Reliable data protection
Cons:
- Complex service packages
- Dependency on internet reliability
Ntiva provides managed services for Microsoft 365, focusing on IT support and cloud solutions tailored for small to medium-sized businesses. They serve essential business functions like system management and cybersecurity, catering mainly to companies looking for reliable IT support.
Why I picked Ntiva: Your team will appreciate Ntiva's dedication to small businesses, offering personalized IT support tailored to your specific needs. Their focus on system management ensures your operations run smoothly, while their cybersecurity measures protect your data. This makes them an ideal partner for small businesses seeking dependable support.
Standout services: Proactive IT support helps your team minimize downtime by addressing potential issues before they escalate. Cloud migration services make it easier for your business to transition to cloud-based solutions, ensuring a smooth and efficient process.
Target industries: Healthcare, legal, finance, education, and nonprofit.
Specialties: IT support, cloud migration, cybersecurity, system management, and small business solutions.
Pros and cons
Pros:
- Efficient cloud migration
- Proactive issue management
- Reliable cybersecurity measures
Cons:
- Potential for service delays
- Limited global reach
Catapult Systems was acquired by Quisitive Technology Solutions, Inc., which offers managed IT services for Microsoft support, focusing on digital transformation and IT consulting. They serve business functions like cloud adoption and infrastructure management, catering mainly to government clients seeking reliable and secure IT solutions.
Why I picked Catapult Systems: Your team will benefit from Catapult Systems' tailored services for government clients, which prioritize security and compliance.
Their digital transformation services ensure your organization stays current with technology advancements. With a focus on infrastructure management, your systems will remain efficient and secure.
Standout services: Cloud security solutions help your team protect sensitive data in the cloud, ensuring compliance with industry regulations. IT consulting services provide expert guidance to optimize your IT strategy, aligning technology with your organization's goals.
Target industries: Government, finance, healthcare, education, and utilities.
Specialties: Digital transformation, IT consulting, cloud adoption, infrastructure management, and security compliance.
Pros and cons
Pros:
- Tailored for government clients
- Strong security focus
- Reliable infrastructure management
Cons:
- Pricing transparency lacking
- Limited customization options
Other Office 365 Managed Service Providers
Here are some additional Office 365 managed service providers that didn’t make it onto my shortlist but are still worth checking out:
- CloudScale365
For 24/7 support
- CDW
For large enterprises
- Optimum
For mid-sized companies
- Interlink Cloud Advisors
For hybrid cloud environments
- Planet Technologies
For federal agency clients
- eGroup Enabling Technologies
For the medical sector
- JourneyTEAM
For small business support
- Proper Sky
For cybersecurity focus
- 3Cloud
For Azure expertise
- IronOrbit
For cloud solutions
What Do Office 365 Managed Service Providers Do?
Office 365 managed service providers are companies that offer specialized support and management for Microsoft Office 365 applications and services. They might offer things like:
- Migration to Office 365
- 24/7 technical support
- User training and adoption programs
- Security and compliance management
- System integration and customization
IT departments, small businesses, and enterprises typically seek out Office 365 managed service providers to enhance productivity and ensure secure and efficient use of Office 365 tools. These providers address needs like technical support, system management, and compliance with data regulations.
Office 365 Managed Service Providers Selection Criteria
When selecting the best Office 365 managed service providers to include in this list, I considered common business needs and pain points that these providers address. This included things like improving IT efficiency and ensuring data security. I also used the following framework to keep my evaluation structured and fair:
Core Services (25% of total score)
To be considered for inclusion in this list, each provider had to offer these basic services:
- Email setup and management
- Data backup and recovery
- User training and support
- Security and compliance management
- System updates and maintenance
Additional Standout Services (25% of total score)
To help further narrow down the competition, I also looked for unique or especially valuable services, such as:
- AI-driven analytics
- Custom application development
- Hybrid cloud solutions
- Advanced cybersecurity measures
- Industry-specific compliance support
Industry Experience (10% of total score)
To get a sense of the industry experience of each provider, I considered the following:
- Number of years in business
- Client portfolio diversity
- Case studies and success stories
- Industry certifications and partnerships
- Thought leadership and contributions
Onboarding (10% of total score)
To evaluate the onboarding experience for each provider, I considered the following:
- Ease of account setup
- Availability of onboarding resources
- Time taken to go live
- Customization options during onboarding
- Support during migration
Customer Support (10% of total score)
To assess the level of customer support each provider offers, I considered the following:
- Availability of 24/7 support
- Response time to inquiries
- Availability of multiple support channels
- Quality of technical support
- Proactive communication
Value For Price (10% of total score)
To evaluate the pricing and potential ROI of working with each provider, I considered the following:
- Transparency of pricing structure
- Competitive pricing comparison
- Availability of flexible pricing plans
- Return on investment potential
- Discounts for long-term contracts
Customer Reviews (10% of total score)
To get a sense of the overall satisfaction of existing customers, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly mentioned strengths
- Repeated complaints or issues
- Testimonials of successful outcomes
- Customer loyalty and retention rates
How to Choose an Office 365 Managed Service Provider
It’s easy to get bogged down in long lists of services and complex pricing structures. To help you prioritize the things that matter most for your business, keep the following factors in mind:
| Factor | What to Consider |
| Business Objectives | Ensure the provider aligns with your goals. If you're focused on security, choose a provider with strong security offerings that match your industry needs. |
| Service Scope and SLAs | Check the range of services and service level agreements. Ensure they cover essential areas like data backup, compliance, and user support to meet your specific needs. |
| Support Availability | Look for 24/7 support if your team works around the clock. Make sure they offer multiple channels like phone, email, and chat for quick resolutions. |
| Costs and Pricing Structure | Evaluate transparent pricing with no hidden fees. Opt for flexible plans that can scale with your business to avoid unnecessary costs. |
| Communication and Reporting | Choose providers who offer regular updates and reports. This transparency helps you track performance and make informed decisions. |
| Customization Options | Determine if the provider can tailor solutions to your unique needs. Customization can enhance the value of the service and better fit your business processes. |
| Reputation and Reviews | Research the provider's reputation through customer reviews. Look for consistent feedback on their reliability and effectiveness in delivering promised services. |
| Technology Expertise | Ensure the provider has deep expertise in Office 365. Their knowledge can help optimize your usage and address any technical challenges effectively. |
Key Office 365 Managed Service Provider Services
When selecting an Office 365 managed service provider, keep an eye out for the following key services:
- Email setup and management: Ensures your team’s email is configured correctly and maintained for optimal communication.
- Data backup and recovery: Protects your data with regular backups and provides recovery options in case of data loss.
- User training and support: Offers guidance and training to help your team make the most of Office 365 tools.
- Security and compliance management: Keeps your systems secure and compliant with industry regulations, protecting sensitive information.
- System integration and customization: Aligns Office 365 with your existing systems, allowing for tailored workflows and improved efficiency.
- Cloud migration services: Assists in moving your data and applications to the cloud, enhancing accessibility and scalability.
- 24/7 technical support: Provides round-the-clock assistance to resolve any issues quickly, minimizing downtime.
- AI-driven analytics: Utilizes artificial intelligence to offer insights and data-driven decision-making capabilities.
- Advanced cybersecurity measures: Implements high-level security protocols to safeguard your network from threats.
- Custom application development: Designs and develops applications tailored to your business needs, enhancing productivity.
Benefits of Office 365 Managed Service Providers
Partnering with an Office 365 managed service provider offers several benefits for your team and your business. Here are a few you can look forward to:
- Improved security: Managed providers implement advanced cybersecurity measures, protecting your data from threats and ensuring compliance with regulations.
- Increased productivity: With user training and support, your team can make the most of Office 365 tools, enhancing workflow efficiency.
- Cost savings: Providers offer tailored pricing plans and system integration, helping you avoid unnecessary expenses and improve ROI.
- Expert support: Access to 24/7 technical support means issues are resolved quickly, minimizing downtime for your team.
- Scalability: Cloud migration services enhance your ability to scale operations as your business grows, providing flexibility.
- Data protection: Regular data backup and recovery services safeguard your information, ensuring it's always accessible when needed.
- Customized solutions: Providers offer custom application development, aligning technology with your specific business needs for better performance.
Costs and Pricing Structures of Office 365 Managed Service Providers
Office 365 managed service providers typically come at a custom price to accommodate various business needs, sizes, and circumstances. Providers generally work within one of the following pricing structures:
- Subscription-based: Charges a recurring fee for ongoing services and support, often monthly or annually.
- Project-based: Pricing is determined by the scope and duration of a specific project, with costs outlined upfront.
- Scope of work (SOW): Costs are based on detailed deliverables and milestones defined in a contract.
- Tiered pricing: Offers different levels of service packages, with varying features and support options at different price points.
- Usage-based: Charges depend on the volume of resources or services used, such as the number of users or data storage.
Key Factors That Influence Office 365 Managed Service Providers Pricing
Beyond the specific pricing model, here are some additional factors that can influence the cost of Office 365 managed service providers:
- Customization needs: The more tailored the service, the higher the cost due to additional development and support efforts.
- Compliance requirements: Meeting specific industry regulations may require extra security measures, increasing costs.
- Number of users: More users typically mean higher costs, as additional licenses and support are needed.
- Service level agreements (SLAs): Higher levels of guaranteed response times and support can lead to increased costs.
- Integration complexity: Integrating Office 365 with existing systems can add to the cost, especially if it involves significant technical work.
Being aware of these factors before you start seeking out custom quotes from providers helps you get a sense of what to expect and compare and contrast quotes more effectively.
Office 365 Managed Service Providers: FAQs
Here are some answers to common questions about Office 365 managed service providers:
How can a managed service provider improve our Office 365 experience?
A managed service provider can optimize your Office 365 setup by handling migrations, updates, and security. They ensure that your systems run smoothly and securely, allowing your team to focus on core business activities. Providers also offer training and support to help your team use Office 365 effectively.
What should we look for in a managed service provider?
When choosing a provider, consider their experience with Office 365, the range of services offered, and their support availability. Look for providers with strong customer reviews and those who can tailor services to fit your specific business needs. Ensure they offer transparent pricing and clear service level agreements.
How do managed service providers handle data security?
Managed service providers implement security measures like encryption, multi-factor authentication, and regular security audits. They monitor for threats and ensure compliance with industry regulations. This proactive approach helps protect your sensitive data from breaches and unauthorized access.
Can a managed service provider help with compliance requirements?
Yes, many managed service providers specialize in compliance for industries like healthcare and finance. They understand the regulations and can implement necessary controls to keep your business compliant. This includes data protection, audit trails, and reporting to meet specific legal standards.
What happens if we need to scale our services?
Managed service providers offer flexible solutions that can scale with your business needs. Whether you’re adding new users or expanding services, they can adjust your plan accordingly. This flexibility ensures that your Office 365 environment grows with your organization without disruption.
How do managed service providers support remote work?
Providers offer tools and support to enable secure remote access to Office 365 applications. They ensure your team can collaborate effectively from anywhere while maintaining security and performance. This includes setting up virtual private networks (VPNs) and addressing any connectivity issues.
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