25 Best ConnectWise Alternatives Reviewed in 2025
Best ConnectWise Alternatives Shortlist
Here’s my shortlist of the best ConnectWise alternatives:
As an IT professional, I understand the need for comprehensive solutions that can handle the diverse requirements of the work. Tools like ConnectWise are a staple for many IT teams, offering a broad range of features from scripting to messaging, all bundled into a web-based platform accessible from desktop and mobile apps. But while ConnectWise can be an asset, there might be better fits for some teams or use cases.
I think it’s vital that you explore alternatives to ConnectWise that align more closely with your team's specific needs. Seek tools with easy integration, superior remote support, and user-friendly interfaces. Identifying the best fit for your team is essential to enhancing your IT management experience.
What Is ConnectWise?
ConnectWise is an IT management platform that helps businesses deliver and support technology services. It's mostly used by MSPs, IT service providers, and internal IT teams to stay on top of tickets, assets, and client systems. Remote access, automation tools, and reporting features help with managing devices, resolving issues faster, and keeping things organized. Overall, ConnectWise makes it easier for your team to stay productive and deliver reliable support.
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Best ConnectWise Alternatives Summary
This comparison chart summarizes pricing details for my top ConnectWise alternative selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for remote endpoint management | Free trial available | From $149/technician/month (billed annually) | Website | |
| 2 | Best for automated IT service workflows | Free trial available | From $129/user/month (billed annually) | Website | |
| 3 | Best for agile IT service management | 7-day free trial | From $20/user/month (billed annually) | Website | |
| 4 | Best for complete IT business management | 30 days free trial | From £30/user/month | Website | |
| 5 | Best for cloud-based mobile and desktop management | 30-day free trial | From $6/user/month (billed annually) | Website | |
| 6 | Best for AI-powered endpoint optimization | No | Pricing upon request | Website | |
| 7 | Best for unified endpoint management and security | Not available | Website | ||
| 8 | Best for small business repair shop automation | No | $49.99/user/month (billed annually) | Website | |
| 9 | Best for scalable IT service management for MSPs | No | $15/user/month (billed annually) | Website | |
| 10 | Best for comprehensive IT asset management | Not available | Website |
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Best ConnectWise Alternatives Reviews
Below are my detailed summaries of the best ConnectWise alternatives that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
Atera is a cloud-based Information Technology (IT) management platform that brings together Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access into a single solution. It’s designed to help IT professionals and Managed Service Providers (MSPs) proactively manage systems, automate tasks, and support end users efficiently.
Why it's a good ConnectWise alternative:
I selected Atera for this list because it simplifies IT management with its all-in-one platform, especially for MSPs and smaller IT teams. Its integrated suite of Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access tools offers a contrast to ConnectWise’s more modular approach. For MSPs looking to manage endpoints remotely without juggling multiple platforms, Atera is the Best for remote IT monitoring and management for MSPs.
Standout Features & Integrations:
Atera offers essential features like real-time system monitoring, patch management, remote access, and automated ticketing workflows. Its automation capabilities reduce manual tasks through customizable scripts and AI-powered diagnostics. Integrations include Microsoft Teams, Slack, ServiceNow, Salesforce, HubSpot, ClickUp, and Acronis Cyber Protect Cloud, among others, helping MSPs extend functionality across their existing technology stack.
Pros and cons
Pros:
- Strong integrations with business tools
- Efficient IT automation capabilities
- Unified platform with RMM, PSA, and remote access
Cons:
- Advanced reporting features may be lacking compared to other tools.
- Customization options could be improved
- Interface may seem complex to new users
Syncro MSP is an IT management platform built for Managed Service Providers (MSPs). It brings together Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management in one system. The tool helps MSPs centralize IT service delivery while reducing repetitive manual work through automation.
Why it’s a good ConnectWise alternative:
I picked Syncro because it emphasizes automation across endpoint monitoring, ticketing, and billing. You can track client devices, generate tickets automatically, and resolve issues remotely—all from a single dashboard. Its PSA tools also support billing and Microsoft 365 multi-tenant management, giving you a broad range of IT functions in a flat-fee model. If you’re looking for efficiency through automation, Syncro is a strong contender.
Standout Features & Integrations:
Syncro offers automated ticket routing, patch management, and built-in security baselines to keep IT environments secure. Remote access tools make troubleshooting easier without onsite visits, while the client portal enhances transparency for end users. Integrations include Microsoft 365 Management, IT Glue, Google Calendar, Microsoft Teams, ScreenConnect, Slack, Stripe, TeamViewer, and Zapier, covering the essential IT and business tools MSPs typically rely on.
Pros and cons
Pros:
- Client portal enhances transparency
- Strong Microsoft 365 support
- Robust RMM with automation
Cons:
- Integrations may require tweaking
- Limited advanced customization
New Product Updates from Syncro
Syncro Expands App Update Control in Patch Management
Syncro has expanded its Third-Party Patch Management module to give admins more control and reliability when updating apps. The update adds new matching options, extended policy coverage, and an improved app catalog for smoother, more consistent patching. For more information, visit Syncro's official site.
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Jira Service Management, from Atlassian, is a popular IT service management tool designed to integrate with Atlassian's other products, offering agile practices for service management. It brings together developers and IT operations to collaborate and address issues more quickly and efficiently.
Pros and cons
Pros:
- ITIL-certified processes
- Excellent integration with the Atlassian suite
- Agile IT service management capabilities
Cons:
- Higher cost for smaller teams due to minimum agent requirement
- User interface could be more intuitive.
- It could be over-featured for smaller businesses
New Product Updates from Jira Service Management
Jira Service Management Enables On-Call Notifications in Slack
Jira Service Management now supports on-call schedule change notifications via Slack through the ChatOps app, allowing teams to receive real-time updates about on-call status changes. More details can be found at Atlassian.
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HaloPSA is a professional service automation solution that serves as an all-in-one platform for managing all aspects of an IT business. It caters to the needs of IT service businesses by providing comprehensive IT management capabilities.
Pros and cons
Pros:
- Robust customer service
- Wide range of integrations
- Comprehensive set of IT business management tools
Cons:
- Some features may require additional cost.
- Interface could be more intuitive.
- It may be overwhelming for small businesses
Microsoft Intune is a cloud-based service in the enterprise mobility management (EMM) sector that helps enable your workforce to be productive while protecting your corporate data. It is particularly known for its robust mobile and desktop management features.
Pros and cons
Pros:
- Robust security capabilities
- Excellent integration with Microsoft ecosystem
- Strong mobile and desktop management features
Cons:
- Could offer better support for non-Microsoft platforms
- More expensive than some other options
- Requires some learning curve for non-technical users
Ivanti Neurons for UEM offers a platform that combines unified endpoint management (UEM) and security capabilities, with a focus on leveraging AI for endpoint optimization. It caters to organizations of all sizes that must manage and secure various devices while ensuring optimal performance.
Pros and cons
Pros:
- Extensive integration possibilities
- Comprehensive device and security management
- Strong AI-driven automation capabilities
Cons:
- Setup could be complex for new users
- It may have a steep learning curve.
- Pricing details are not transparent.
ManageEngine Desktop Central is a unified endpoint management (UEM) solution providing a wide range of tools to manage and secure your endpoints. Its specialization in both UEM and endpoint security makes it a practical choice for companies requiring a holistic management and security solution.
Pros and cons
Pros:
- Provides automated patch management
- Supports multiple operating systems and devices
- Comprehensive endpoint management and security tools
Cons:
- Some users report difficulties with the initial setup.
- It may be complex for smaller businesses.
- Requires a minimum of 50 seats
RepairShopr is a tool that provides an all-in-one solution for repair shop businesses. It automates various aspects of a repair shop, including invoicing, ticketing, point of sale, and customer relationship management. Its targeted features address the specific needs of small business repair shops, making it the best for this niche.
Pros and cons
Pros:
- Good value for money, given its specialized feature set
- Robust integration options with payment, marketing, and e-commerce tools
- Tailored for repair shops, offering fit-for-purpose features
Cons:
- Some users report the user interface can be less intuitive.
- Steeper price point compared to some generalist tools
- Limited utility for businesses outside the repair industry
N-able MSP Manager is a cloud-based IT service management platform tailored for Managed Service Providers (MSPs). It offers a scalable solution for ticketing, reporting, and billing, all in a single integrated dashboard which makes it best suited for scalable IT service management for MSPs.
Pros and cons
Pros:
- Effective integrations with financial management tools
- Scalable to support growing MSPs
- Robust ticketing and billing functionalities
Cons:
- Requires time to fully explore its capabilities
- Limited integration with non-N-able products
- User interface could be more intuitive
Quest KACE offers IT management tools that handle everything from initial device deployment to retirement, offering in-depth IT asset management and endpoint security. Its robust approach to asset management makes it suitable for businesses that desire a thorough overview of their IT landscape.
Pros and cons
Pros:
- Offers a complete IT lifecycle management solution
- A broad range of integrations
- Extensive IT asset management capabilities
Cons:
- Some users report a steep learning curve.
- May be complex to set up
- Pricing information is not readily available.
Other ConnectWise Alternatives
Here are some additional ConnectWise alternatives that didn’t make it onto my shortlist, but are still worth checking out:
- Tanium XEM
For integrated endpoint security and management
- BMC Helix ITSM
For AI-driven IT service management
- NinjaOne
For streamlined managed service provider tasks
- Syxsense Manage
Good for managing and securing endpoints from the cloud
- ManageEngine ServiceDesk Plus
Good for integrating IT helpdesk and asset management
- SysAid
Good for comprehensive IT service management and help desk needs
- Sophos Mobile
Good for mobile device security in corporate environments
- Broadcom
Good for endpoint security and performance
- Citrix Endpoint Management
Good for integrating diverse mobile platforms
- Jamf Pro
Good for Apple device management in businesses
- Baramundi Management Suite
Good for automated IT operations and security tasks
- Alloy Software
Good for asset management and IT service management workflows
- Matrix42 Secure Unified Endpoint Management
Good for managing and securing digital workspaces
- IBM Security MaaS360
Good for secure mobile device management
- BMC Remedy
Good for enterprise-level IT service management
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ConnectWise Alternatives Selection Criteria
Choosing the right software for managed service providers can be a daunting task, given the variety of options available. I've spent considerable time trying out more than 20 different tools, seeking the best balance of functionality, features, and usability. In this pursuit, I was particularly interested in how these tools managed IT service tasks, remote monitoring, and asset management, and how well they integrated with other commonly used platforms.
Core Functionality
For this type of software, these are the functions I considered vital:
- IT Service Management: The ability to track, manage, and resolve IT issues efficiently.
- Remote Monitoring and Management: The capability to monitor, manage, and troubleshoot client’s IT systems remotely.
- Asset Management: A feature that enables tracking and management of hardware and software assets.
- Integration: The tool should easily integrate with other commonly used platforms and software.
Key Features
For this category of software, I looked for the following key features:
- Ticketing System: This helps in managing, prioritizing, and tracking customer issues or service requests.
- Automation: It reduces repetitive tasks by automating routine IT processes.
- Reporting: Detailed reports to analyze performance, track issues, and optimize operations.
- Remote Access: Secure access to manage and troubleshoot clients’ IT systems from any location.
Usability
A tool's usability often makes the difference between a smooth, efficient workflow and a frustrating, inefficient one. Here's what I looked for:
- Intuitive Interface: The software interface should be easy to navigate, with key features and tools easily accessible. For IT service management software, having a dashboard that gives a quick overview of open tickets, asset status, and alerts can be particularly useful.
- Easy Onboarding: The tool should offer helpful onboarding resources like guided tours, video tutorials, and a comprehensive knowledge base. This is especially important for more complex tools that may have a steeper learning curve.
- Customer Support: Reliable customer support is crucial. Whether it's through live chat, phone, or email, getting quick and helpful responses to queries can significantly impact the user experience.
Why Look For A ConnectWise Alternative?
While ConnectWise is a good choice of IT management platform, there are a number of reasons why some users seek out alternative solutions. You might be looking for a ConnectWise alternative because…
- You need a simpler tool that’s easier to set up and use.
- Your team doesn’t need all the extra tools bundled in.
- You’re running into issues with slow or buggy performance.
- You want more responsive or helpful customer support.
- You’re looking for a more affordable pricing model.
- You need features better suited for in-house IT rather than MSPs.
If any of these sound like you, you’ve come to the right place. My list contains several IT management platform options that are better suited for teams facing these challenges with ConnectWise and looking for alternative solutions.
ConnectWise Key Features
Here are some of the key features of ConnectWise, to help you contrast and compare what alternative solutions offer:
- Remote monitoring and management: Lets you keep tabs on client endpoints and fix issues without needing to be on-site.
- Ticketing system: Helps your team track, manage, and resolve support requests in one place.
- IT automation: Lets you set up rules to handle repetitive tasks like patching and maintenance.
- Billing and invoicing: Generates invoices based on work done so your team gets paid accurately.
- Asset management: Keeps a record of all hardware and software to make audits and planning easier.
- Network discovery: Finds all devices on a network so nothing slips through the cracks.
- Reporting and dashboards: Shows your team how you're doing with tickets, time tracking, and service delivery.
- Patch management: Lets you push security updates to systems so you can keep things up to date.
- Third-party integrations: Connects with other tools your team uses so you don’t have to jump between apps.
- Endpoint security tools: Helps you protect client systems with antivirus and threat detection features.
Summary
In conclusion, when exploring ConnectWise alternatives, you have a wide range of robust tools at your disposal, each with its own unique strengths. From comprehensive all-in-one solutions like NinjaOne to more specialized MDM software like Jamf Pro, there is a platform designed to cater to nearly any managed service provider's requirements.
Key Takeaways:
- Define Your Needs: Different tools offer different strengths, from remote IT management to in-depth reporting and analytics. Understanding your specific needs will help guide your selection process.
- Consider Usability and Support: While features and functionality are important, so too are the tool's ease of use and the quality of customer support. Tools like Atera stand out for their user-friendly interfaces and comprehensive customer support.
- Evaluate Pricing: The cost of these tools can vary significantly, with options to suit a range of budgets. Be sure to consider the full cost, including any setup fees or minimum seat requirements, when comparing options.
What do you think?
Given the rapid evolution and diversity of IT management tools, it's possible that there might be other notable ConnectWise alternatives out there that I didn't cover. I'd love to hear your thoughts and suggestions. If you've had a great experience with a tool not mentioned in this guide, please let me know so I can continue to provide the most comprehensive and up-to-date information for my readers. Your insights are invaluable to me.