CTO’s Guide to The 25 Best IT Asset Management Software
10 Best IT Asset Management Software Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Navigating the maze of assets in your organization can be daunting. Enter IT asset management software: This tool efficiently automates your asset tracking. With the right asset management solution, you'll benefit from robust functionality and integrations that streamline every process.
I've been where you are, grappling with disjointed records and manual tracking. Trust me, this software addresses those exact pain points, ensuring you never lose sight of any asset's whereabouts or status. It's time to empower your operations and make informed decisions.
What is IT Asset Management Software?
IT asset management software is a digital tool designed to oversee and optimize the inventory, lifecycle management, and usage of IT assets within an organization. Typically leveraged by IT departments, procurement teams, and operations managers, this software aids in tracking hardware, software, and other IT assets, ensuring compliance, efficient resource allocation, and cost-effective asset utilization.
Adopting IT asset management best practices at each stage ensures that organizations maximize value while minimizing risk. By centralizing asset information, these platforms enable organizations to make informed decisions, reduce risks, and maximize the return on technology investments.
Overviews of The 10 Best IT Asset Management Software
Freshservice is an asset management solution designed with a keen emphasis on user experience. By streamlining complex processes into an intuitive interface, it caters to both end users and IT professionals. Given its design philosophy, it stands out as the go-to option for teams that prioritize a user-friendly asset management experience.
Why I Picked Freshservice: Among the myriad of tools I analyzed, Freshservice emerged as a distinct choice due to its clear dedication to a user-centric interface. I selected it not only for its refined aesthetics but also for how it simplifies intricate asset management tasks. For organizations that aim to empower their end users with an easy-to-navigate system, I determined that Freshservice is the best fit.
Standout features & integrations:
Freshservice boasts a customizable dashboard that adapts to varying user preferences, ensuring every user finds what they need without hassle. Its robust customer support features ensure that help is always at hand, enhancing user confidence. Integration-wise, Freshservice is versatile, with compatibility that includes popular platforms and even extends to iOS devices, adding mobility to its list of strengths.
Pros and cons
Pros:
- Strong customer support infrastructure ensures user queries are addressed promptly
- Customizable dashboard caters to diverse user needs
- A highly intuitive interface reduces the learning curve for end users
Cons:
- Configuration options could be overwhelming for novice users
- Mobile app experience may vary across devices
- Some features might be locked behind higher-priced tiers
Josys is a comprehensive SaaS management platform designed to optimize IT asset management for businesses. By centralizing the management of software and hardware, Josys helps organizations enhance operations, reduce costs, and mitigate risks associated with IT assets.
Why I Picked Josys: It offers powerful capabilities for managing both SaaS and device assets, enabling businesses to keep a precise inventory of all IT resources. Josys excels in providing detailed insights into asset utilization, helping organizations identify underused assets and optimize their usage. Additionally, its automated workflows and alert systems help with asset tracking and maintenance, reducing manual effort and ensuring timely actions to prevent downtime.
Standout features & integrations:
Josys boasts a range of standout features, including automated asset discovery, real-time tracking, lifecycle management, compliance reporting, and advanced analytics. Its integrations include Microsoft Azure, Google Workspace, ServiceNow, Slack, Salesforce, and Okta.
Pros and cons
Pros:
- Intuitive user interface
- Manages SaaS accounts
- Ability to inventory IT devices in real time
Cons:
- Filtering and reporting functions could be improved
- Customization is limited
SuperOps is a PSA-RMM platform designed for MSPs, offering features such as asset, policy, patch, and client management. It automates time-consuming tasks for MSP companies, such as server checking, updating, and restarting, saving them the time and effort associated with manual work.
Why I Picked SuperOps: The asset management feature simplifies the process of managing and performing tasks on assets, ensuring they are always patched and equipped with the necessary software. SuperOps also excels in automation capabilities, including user-friendly scripting and ticket automation modules. I also appreciate its intuitive interface, which makes for easier adoption for new technicians.
Standout features & integrations:
Standout features include policy, patch, alert, and desktop management, as well as tools for remote access. It also offers a service desk, scheduling, reporting, project management, and contract and client management with the ability to manage invoices and payments. It supports integrations with tools like Splashtop, TeamViewer, Bitdefender, Xero, QuickBooks, Stripe, SentinelOne, Guardz, Hudu, Emsisoft, Microsoft Azure, and Webroot.
Pros and cons
Pros:
- Easy-to-learn platform
- RMM and PSA tools in one platform
- Automates time-consuming tasks
Cons:
- Client portal could be improved
- Limited support for other languages
Device42 stands as a competent asset management tool designed to grant users a comprehensive view of all IT assets. Offering a bird's-eye view that few other tools can match, it translates complex asset data into visual interpretations, making it easier to understand.
Why I Picked Device42: Among the myriad options I explored, Device42 caught my attention due to its unmatched visualization capabilities. When determining the best fit for visualizing IT assets, this tool consistently stood out, offering a clarity that I found hard to find elsewhere. Given its prowess in translating detailed asset information into clear, visual formats, I firmly believe it's the 'Best for comprehensive IT asset visualization.'
Standout features & integrations:
Device42 excels at providing real-time tracking of IT assets, including mobile devices and Windows-based machines. Furthermore, its integration with top ITSM platforms ensures you have all your IT services and assets in one cohesive view.
Pros and cons
Pros:
- Comprehensive ITSM integrations
- Strong visualization capabilities
- Efficient real-time tracking
Cons:
- The initial interface can be overwhelming for new users
- Requires a bit of setup time
- Might be overkill for smaller businesses
SolarWinds Service Desk offers a robust software solution that effectively handles both incident management and asset correlation. Its design ensures that businesses can easily identify the relationships between incidents and the assets involved, which can be crucial in resolving issues efficiently.
Why I Picked SolarWinds Service Desk: When selecting a tool that could deftly handle incident and asset correlation, SolarWinds Service Desk was my top choice. In comparing different options, its distinctive ability to interlink incidents with corresponding assets sets it apart. This tool's specific focus on correlating these two vital components ensures it's the best for companies that aim to achieve streamlined issue resolution.
Standout features & integrations:
SolarWinds Service Desk boasts a user interface that prioritizes ease of use, ensuring that users can quickly navigate and manage incidents. With a variety of templates, it provides flexibility to cater to various incident scenarios. Furthermore, being a web-based solution, it offers accessibility from any location. As for integrations, SolarWinds Service Desk is compatible with a range of platforms, aiding businesses in creating a unified IT environment.
Pros and cons
Pros:
- The intuitive user interface makes navigation straightforward
- Web-based platform ensures accessibility from anywhere
- Effective correlation between incidents and assets
Cons:
- Some users might find the vast array of templates overwhelming
- Advanced features may require training
- Initial setup may be time-consuming for some businesses
Alloy Software offers a comprehensive platform that tackles both IT service management and asset control. Tailored to bridge the realms of service and assets, it becomes pivotal for businesses aiming for an integrated approach, especially with IT service management in focus.
Why I Picked Alloy Software: Choosing the right tool can be daunting, but Alloy Software captured my attention with its cohesive blend of features. The depth of its capabilities, combined with how it integrates both service and asset realms, made it stand apart from other contenders. I determined that its unified approach renders it perfect for businesses seeking integrated IT service management, validating its 'Best for...' tag.
Standout features & integrations:
Alloy shines when it comes to inventory management of hardware assets. The SaaS platform ensures easy accessibility and adaptability. Not just that, it excels in managing physical assets and offers a self-service portal that empowers users to handle their needs independently.
Pros and cons
Pros:
- Efficient management of physical assets with a self-service portal
- Comprehensive SaaS platform ensuring accessibility
- Robust inventory management for hardware assets
Cons:
- Custom integrations might need expert assistance
- Requires internet connectivity for optimal SaaS functionality
- Potential learning curve for beginners
Ivanti Neurons for ITAM empowers businesses to gain a deeper understanding of their IT assets, turning data into actionable insights. This tool takes a proactive stance, anticipating asset needs and changes, making it invaluable for those seeking forward-looking IT asset analysis.
Why I Picked Ivanti Neurons for ITAM: Navigating the vast array of IT asset management tools, Ivanti stood out to me due to its anticipatory approach. By moving beyond traditional spreadsheets and diving deep into asset analytics, it offers something unique. I judged this tool to be the best for those wanting proactive IT asset insights, highlighting its capacity to transform raw data into tangible foresight.
Standout features & integrations:
At its core, Ivanti streamlines IT asset tracking for small businesses, eliminating the tediousness of manual spreadsheet management. It boasts advanced features such as tracking warranties with precision and offers robust API integrations to cater to diverse business needs.
Pros and cons
Pros:
- Versatile API integrations facilitate data flow
- Advanced warranty tracking eliminates guesswork
- Specifically tailored for small business needs
Cons:
- Some features could be overwhelming for non-tech personnel
- Requires training for complete utilization
- Might be an overkill for very small enterprises
ServiceNow IT Asset Management (ITAM) is a comprehensive IT asset management solution designed to consolidate and simplify IT operations across an organization. Providing a unified platform allows IT teams to have a consolidated view of assets, from laptops to servers, ensuring efficiency in operations. Its alignment with the goal of unified IT operations is what makes it a standout choice for many.
Why I Picked ServiceNow IT Asset Management (ITAM): In my exploration of various tools, ServiceNow ITAM was selected because of its all-encompassing nature, presenting a unified view of all IT operations. By comparing its key features with others, I judged that its depth in providing a singular view of all IT assets is unparalleled. Based on these observations, I have a firm opinion that for organizations that aim for streamlined and unified IT operations, ServiceNow ITAM is undeniably the best.
Standout features & integrations:
ServiceNow ITAM offers key features that enable IT teams to track, manage, and allocate assets, from laptops to complex server systems, with ease. The platform is not just about tracking, but also about optimizing the use of each asset. Integration-wise, ServiceNow ITAM can connect with a plethora of enterprise tools and software, making the transition and adoption smoother for businesses.
Pros and cons
Pros:
- Detailed reporting aids in decision-making and resource allocation
- Extensive integration capabilities with other enterprise tools
- A comprehensive view of all IT assets ensures better management
Cons:
- Some advanced features might require additional configuration
- Pricing may not be transparent and could vary based on specific requirements
- Steeper learning curve for those unfamiliar with the ServiceNow ecosystem
OpenText Asset Management X is an advanced asset management system, adept at handling the complexities of large enterprises. Streamlining the intricate workflows of sizable IT departments simplifies the process of tracking, managing, and optimizing a vast range of assets.
Why I Picked OpenText Asset Management X: I selected OpenText Asset Management X after comparing its robust capabilities tailored for big organizations. Its ability to efficiently scale without compromising on detail is unique in the asset management space. The software truly shines for those seeking enterprise-level asset scalability, making it an excellent match for that particular use case.
Standout features & integrations:
The platform offers a comprehensive asset lifecycle management approach, integrating effortlessly with help desk solutions and providing robust license management tools. Its intelligent asset grouping and detailed audit trails make tracking assets in expansive environments straightforward.
Pros and cons
Pros:
- Effective license management tools
- Detailed asset audit trails
- Advanced asset lifecycle management
Cons:
- Integrations may be overwhelming for smaller setups
- Lacks some features found in specialized software
- A steeper learning curve for beginners
ScalePad is an asset management platform tailored specifically to meet the complex requirements of managed service providers. Through comprehensive asset discovery and meticulous asset inventory processes, it provides a robust foundation for optimizing IT assets in diverse environments. Given this focused approach, it excels for managed service providers aiming for precision and depth in asset management.
Why I Picked ScalePad: In the intricate realm of asset management tools, ScalePad caught my attention with its dedicated functionalities for managed service providers. I selected this tool for its robust configuration management, a pivotal feature that many tools overlook. I determined that for service providers who need an edge in managing and maintaining assets, ScalePad is the best pick.
Standout features & integrations:
ScalePad goes beyond mere asset logging, offering in-depth asset discovery to unearth all IT assets within a network. Its asset inventory capabilities ensure that every piece of equipment is accounted for and managed effectively. Integration-wise, ScalePad meshes well with a variety of popular IT systems, streamlining data flow and bolstering its value as an asset management platform.
Pros and cons
Pros:
- Versatile configuration management adjusts to diverse IT setups
- Advanced asset inventory offers thorough tracking
- Comprehensive asset discovery ensures no device is overlooked
Cons:
- Potential integration challenges with niche IT systems
- The platform may have a learning curve for some users
- Might be excessive for small-scale operations
The Best IT Asset Management Software Summary
| Tools | Price | |
|---|---|---|
| Freshservice | From $19/user/month (billed annually) | Website |
| Josys | Pricing upon request | Website |
| SuperOps | From $59/user/month (billed annually) | Website |
| Device42 | From $29/user/month (billed annually) | Website |
| SolarWinds Service Desk | From $19/user/month (billed annually) | Website |
| Alloy Software | Pricing upon request | Website |
| Ivanti Neurons for ITAM | Pricing upon request | Website |
| ServiceNow IT Asset Management (ITAM) | Pricing upon request | Website |
| OpenText Asset Management X | Pricing upon request | Website |
| ScalePad | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareOther Noteworthy IT Asset Management Software
Below is a list of additional it asset management software that I shortlisted but did not make it to the top 10. Definitely worth checking them out.
Selection Criteria for Choosing IT Asset Management Software
In the realm of IT Asset Management (ITAM) software, I've navigated through the digital labyrinth of offerings to identify what truly matters. With a plethora of options available, it can be overwhelming to determine which tool is the best fit. But worry not; I've personally tried and researched numerous tools. I evaluated dozens of ITAM tools and was keenly searching for specific functionalities and features that I'll delve into below.
Core Functionality
For an IT Asset Management software to be deemed valuable, it should enable the user to:
- Asset Discovery: Automatically detect and categorize new assets in the IT environment.
- Inventory Management: Maintain an updated list of all IT assets, their configurations, and their locations.
- License Management: Ensure software licenses are compliant, and unused licenses are effectively recycled or retired.
- Lifecycle Management: Track the entire lifecycle of an asset from procurement to IT asset disposal.
Key Features
When dissecting the numerous features offered by ITAM tools, these stood out as game-changers:
- Integration Capabilities: Can the tool easily integrate with other systems like CRM, ERP, or IT service management software?
- Reporting and Analytics: The tool should offer insights into asset utilization, costs, and forecasts to assist in decision-making.
- Automated Alerts: Notifications about irregularities such as unauthorized software installations or expiring warranties.
- Cloud and On-premise Asset Tracking: With the rise of remote work, tracking assets across both on-premise and cloud environments is vital.
- Security and Compliance: Features that ensure assets adhere to regulatory standards and policies, reducing potential risks.
Usability
The user experience in an ITAM tool is paramount. Here's what I focused on:
- Interactive Dashboards: A comprehensive dashboard that gives a quick snapshot of all assets, their statuses, and alerts, preferably with customization options to suit individual needs.
- Filtering and Tagging Interface: With the myriad of assets being managed, the ability to quickly filter through or tag assets becomes invaluable. For instance, if I want to see all assets that are due for maintenance, a simple filter or tag should enable this.
- Role-Based Access: In larger organizations, not everyone needs full access. The software should allow easy configuration of user roles, ensuring staff only see what's relevant to their job.
- Learning Library or Training Program: Given the complexities associated with enterprise-level ITAM tools, having a structured onboarding program or an accessible wiki can be the difference between successful adoption and overwhelming confusion.
With these criteria in mind, the task of selecting the ideal ITAM software becomes more manageable. Always remember to align the software's offerings with the specific needs of your organization.
Most Common Questions Regarding IT Asset Management Software (FAQs)
What are the benefits of using IT Asset Management software?
Using IT Asset Management software offers numerous advantages:
- Comprehensive Visibility: Gain an overview of every IT asset, its status, and its location, ensuring nothing falls through the cracks.
- Cost Savings: By tracking and managing licenses, warranties, and hardware effectively, companies can avoid unnecessary purchases and penalties.
- Enhanced Security: Stay ahead of potential security breaches by monitoring software installations and hardware access.
- Regulatory Compliance: Helps ensure software licenses and hardware practices are in line with industry regulations.
- Optimized Asset Usage: By understanding asset usage patterns, organizations can make informed decisions about renewals, retirements, and procurements.
How much do these tools typically cost?
The cost of IT Asset Management software varies widely based on features, integrations, and scalability requirements. They can range from free versions with basic features to enterprise solutions costing thousands of dollars per month.
What are the common pricing models for IT Asset Management software?
Most ITAM software providers follow one of these pricing models:
- Per User/Per Month: You pay a monthly fee based on the number of users accessing the software.
- Per Asset: Pricing is based on the number of assets being managed.
- Flat Fee: A fixed monthly or yearly fee, regardless of users or assets.
- Freemium: A basic version of the software is available for free, with more advanced features available for a fee.
What's the typical price range for these tools?
For small to medium-sized businesses, ITAM tools can start as low as $10/user/month and can go up to $100/user/month for more feature-rich options. Enterprise solutions can range from $500 to several thousands of dollars per month based on the size and needs of the organization.
Which is the cheapest software available?
Snipe-IT is one of the notable tools that offers a free, open-source version for users. While it might lack some advanced features, it’s suitable for basic asset management needs.
Which is the most expensive IT Asset Management software?
Enterprise solutions like IBM Maximo or Flexera Software Asset Management tend to be at the higher end of the pricing spectrum because of their comprehensive features, scalability, and integration capabilities.
Are there any free options available?
Yes, several IT Asset Management tools offer free versions. Snipe-IT, as mentioned earlier, offers a free, open-source version. However, these free options might have limited features and are typically suitable for small businesses or teams.
Is it worth investing in a premium IT Asset Management software?
For larger organizations or those with complex IT infrastructures, investing in premium IT Asset Management software can yield significant returns in terms of cost savings, security, and compliance. The automation, integrations, and comprehensive management they offer often justify the investment.
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Summary
Navigating the vast landscape of IT asset management software can be a challenging task. With various features, integrations, and pricing models, it's essential to identify the tools that align perfectly with an organization's specific needs. This guide has distilled the essence of what makes for a competent IT asset management software and presented a curated list of the best tools available.
Key Takeaways:
- Core Functionality Matters: Not all IT asset management software is created equal. The core functionality, like tracking assets across their lifecycle, integration capabilities, and real-time monitoring, can greatly influence a tool's efficacy for your organization.
- Usability and Design Can Influence Productivity: The best software has an intuitive user interface tailored to this niche, making asset tagging, filtering, and other tasks more straightforward. Remember, a tool with a steep learning curve can impede adoption rates and overall productivity.
- Consider the Total Cost: Beyond just the sticker price, consider the scalability, any hidden costs associated with integrations, and the potential return on investment. It's also worth noting that while there are premium solutions available, there are also robust free options in the market that might be a fit for smaller teams or businesses.
What Do You Think?
We've done our best to curate a list of the top IT asset management software available. However, the tech world is vast and ever-evolving.
If you've encountered a tool that has impressed you or believe there's a hidden gem we might have missed, we'd love to hear from you. Please share your recommendations and insights, and together, let's make this resource even better for everyone.