17 Best Managed Service Providers Reviewed in 2025
Best Managed Service Provider Shortlist
Here’s my shortlist of the best managed service providers:
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MSPs can take over routine IT tasks like monitoring, troubleshooting, and maintenance, while also helping you scale, secure, and stabilize your infrastructure. Whether you’re struggling with uptime, user support, or system complexity, the right provider can bring both relief and results.
I’ve worked with tech teams choosing MSPs for everything from startups to multi-site enterprises, and I know what separates reliable providers from the rest. In this article, I’ll walk you through some of the best options out there, focusing on the kinds of services, support, and value that actually make a difference.
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Best Managed Service Provider Summary
This comparison chart summarizes pricing details for my top managed service provider selections to help you find the best one for your budget and business needs.
| Service | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for digital transformation | Not available | Pricing upon request | Website | |
| 2 | Best for small businesses | Not available | Pricing upon request | Website | |
| 3 | Best for hardware procurement | Not available | Pricing upon request | Website | |
| 4 | Best for data center services | Not available | Pricing upon request | Website | |
| 5 | Best for AWS expertise | Not available | Pricing upon request | Website | |
| 6 | Best for enterprise solutions | Not available | Pricing upon request | Website | |
| 7 | Best for global reach | Free consultation available | Pricing upon request | Website | |
| 8 | Best for IT outsourcing | Not available | Pricing upon request | Website | |
| 9 | Best for cybersecurity services | Not available | Pricing upon request | Website | |
| 10 | Best for cloud solutions | Not available | Pricing upon request | Website |
Best Managed Service Provider Reviews
Below are my detailed summaries of the best managed service providers that made it onto my shortlist. My reviews offer a look at each provider’s key services, unique specialties, and pros & cons to help you find the best one for your needs.
Capgemini provides a broad range of technology and consulting services, focusing on cloud services, cybersecurity, and data management. They primarily serve industries like aerospace, automotive, and banking, catering to large enterprises seeking digital transformation.
Why I picked Capgemini: Their focus on digital transformation makes them ideal for businesses looking to innovate. Capgemini offers advanced cloud services and data analytics, enabling your team to leverage cutting-edge technology. Their emphasis on sustainability further enhances their appeal to environmentally conscious companies.
Standout Services: Capgemini is known for its customer experience services, which help your team enhance client interactions and satisfaction. Their intelligent industry solutions leverage AI to optimize manufacturing processes and drive innovation.
Target industries: Aerospace, automotive, banking, healthcare, and retail.
Specialties: Cloud services, customer experience, cybersecurity, data and AI, and sustainability.
Pros and cons
Pros:
- Wide industry coverage
- Leader in digital transformation
- Strong focus on innovation
Cons:
- Varied feedback by industry
- Potential for slower response times
TruAdvantage offers managed IT services, cybersecurity, cloud solutions, and compliance assistance, focusing on enhancing productivity and security. Their main client base includes small to medium businesses across industries like healthcare, finance, and non-profits.
Why I picked TruAdvantage: Their focus on small businesses makes them ideal for organizations needing tailored IT solutions. TruAdvantage provides comprehensive cybersecurity and cloud services that enhance your operational efficiency. With a commitment to client satisfaction, they offer flexible services that adapt to your business needs.
Standout Services: TruAdvantage is known for its 24/7 live support, which ensures your team has access to IT help whenever needed. Their fixed-cost IT management offers predictable expenses, making budgeting easier for your organization.
Target industries: Healthcare, finance, non-profits, education, and small businesses.
Specialties: Managed IT services, cybersecurity, cloud solutions, compliance assistance, and strategic IT planning.
Pros and cons
Pros:
- 24/7 support availability
- Flexible service offerings
- High client satisfaction
Cons:
- Potential for slower scaling
- Limited geographic reach
CDW offers services such as IT consulting, cloud solutions, and cybersecurity, focusing on hardware procurement and IT management. Their main client base includes businesses from various sectors seeking comprehensive IT solutions and hardware support.
Why I picked CDW: Their strong focus on hardware procurement makes them a key player for businesses needing reliable equipment. CDW provides extensive IT consulting to help your team make informed decisions. Their cloud solutions support diverse IT needs, ensuring your infrastructure stays up-to-date.
Standout Services: CDW is known for its networking services, which help your team maintain efficient communication systems. Their managed print services offer cost-effective printing solutions, addressing core business needs and challenges.
Target industries: Education, healthcare, retail, government, and financial services.
Specialties: IT consulting, cloud solutions, cybersecurity, hardware procurement, and IT management.
Pros and cons
Pros:
- Diverse client base
- Extensive consulting services
- Strong hardware focus
Cons:
- May not suit small businesses
- Pricing details not transparent
TierPoint offers data center services, cloud solutions, and disaster recovery, focusing on enhancing IT infrastructure and business continuity. Their main client base includes businesses seeking reliable data storage and protection across various industries.
Why I picked TierPoint: Their expertise in data center services makes them ideal for businesses needing secure data management. TierPoint provides scalable cloud solutions that adapt to your evolving needs. Their focus on disaster recovery ensures your data is protected, minimizing downtime and disruption.
Standout Services: TierPoint is known for its colocation services, which provide secure and reliable data storage facilities. Their managed security services offer comprehensive threat detection and prevention, safeguarding your IT environment from potential risks.
Target industries: Healthcare, finance, retail, technology, and education.
Specialties: Data center services, cloud solutions, disaster recovery, colocation, and managed security.
Pros and cons
Pros:
- Wide industry coverage
- Emphasis on disaster recovery
- Scalable cloud solutions
Cons:
- May not suit small businesses
- Pricing details not transparent
AllCloud offers cloud solutions, specializing in managed services, cloud migration, and optimization, focusing on enhancing business efficiency and scalability. Their main client base includes industries such as technology, finance, healthcare, and retail.
Why I picked AllCloud: Their expertise in AWS services makes them an ideal partner for businesses needing optimized cloud solutions. AllCloud provides comprehensive cloud management that ensures your operations are efficient and scalable. Their focus on cost management helps your team reduce expenses while maintaining high-performance standards.
Standout Services: AllCloud is known for its Disaster Recovery-as-a-Service, which ensures your business continuity during disruptions. Their cost management/FINOPS service helps your team save money by monitoring cloud expenses and identifying cost-cutting opportunities.
Target industries: Technology, finance, healthcare, and retail.
Specialties: Managed services, cloud migration, cloud optimization, cost management, and AWS expertise.
Pros and cons
Pros:
- Focus on cost management
- Comprehensive cloud solutions
- Strong AWS expertise
Cons:
- Complex service offerings
- May not suit small businesses
DXC Technology offers services such as cloud infrastructure, IT outsourcing, and cybersecurity, focusing on digital transformation and IT optimization. Their main client base includes large enterprises in industries like healthcare, banking, and manufacturing.
Why I picked DXC Technology: Their strength in providing enterprise solutions makes them a go-to for large organizations needing comprehensive IT management. DXC Technology offers cloud infrastructure that supports scalable growth and robust cybersecurity to protect your data. With a focus on IT optimization, they help streamline your operations and enhance productivity.
Standout Services: DXC Technology is known for its application services, which help modernize legacy systems and improve efficiency. Their workplace and mobility services provide flexible solutions that enhance employee productivity and collaboration across different locations.
Target industries: Healthcare, banking, manufacturing, aerospace, and government.
Specialties: Cloud infrastructure, IT outsourcing, cybersecurity, digital transformation, and IT optimization.
Pros and cons
Pros:
- Wide range of services
- Scalable cloud solutions
- Strong enterprise focus
Cons:
- Potential for slower response times
- Complex service offerings
Accenture provides a diverse range of services, including cloud computing, cybersecurity, and digital engineering, primarily serving industries such as aerospace, banking, and healthcare. Their main client base consists of large enterprises and public sector organizations looking for innovative solutions.
Why I picked Accenture: Their global reach sets them apart, allowing your team to benefit from extensive international expertise. With a presence in numerous countries, Accenture can offer tailored solutions that address unique regional challenges. This broad geographic availability ensures that wherever you are, Accenture can support your business needs effectively.
Standout Services: Accenture is known for its data and AI services, which help your team harness the power of analytics to make informed decisions. Their sustainability services focus on helping businesses implement eco-friendly practices, addressing the growing demand for sustainable operations.
Target industries: Aerospace, banking, healthcare, retail, and public services.
Specialties: Cloud computing, cybersecurity, data and AI, digital engineering, and sustainability.
Pros and cons
Pros:
- Strong industry expertise
- Wide range of services
- Extensive international presence
Cons:
- May not suit small businesses
- Pricing details not transparent
HCL Technologies provides services such as cloud migration, cybersecurity, and application management, serving key business functions like digital transformation and AI integration. Their main client base includes industries such as financial services, manufacturing, and technology.
Why I picked HCL Technologies: Their focus on IT outsourcing allows your team to leverage specialized services like cloud migration and application management. This focus helps streamline operations and reduce costs for large enterprises. With expertise in AI integration, HCL Technologies provides innovative solutions tailored to your business needs.
Standout Services: HCL Technologies is known for its advanced analytics and AI services, which enable your team to make data-driven decisions efficiently. Their service integration and management services facilitate seamless coordination across different IT functions, enhancing overall productivity.
Target industries: Financial services, manufacturing, technology, telecom, and retail.
Specialties: Cloud migration, cybersecurity, application management, digital transformation, and AI integration.
Pros and cons
Pros:
- Wide range of services
- Expertise in AI and analytics
- Strong focus on IT outsourcing
Cons:
- Varied feedback by industry
- Pricing details not transparent
Atos offers services such as cloud and modern infrastructure, digital business platforms, and technology services, focusing on enhancing operational efficiency and user experience. Their main client base includes industries like sports, sustainability, and digital transformation.
Why I picked Atos: Their emphasis on cybersecurity services makes them a prime choice for businesses needing strong data protection. Atos provides hybrid cloud platforms and intelligent networks to support your IT infrastructure. With a focus on employee engagement, they ensure your team remains productive and secure.
Standout Services: Atos is known for its digital workplace solutions, which enhance collaboration and productivity across your organization. Their Eviden Solutions focus on advancements in artificial intelligence and quantum computing, addressing complex business challenges.
Target industries: Sports, sustainability, digital transformation, public services, and healthcare.
Specialties: Hybrid cloud platforms, intelligent networks, employee engagement, artificial intelligence, and cybersecurity.
Pros and cons
Pros:
- Comprehensive IT support
- Emphasis on operational efficiency
- Diverse industry expertise
Cons:
- May not suit small businesses
- Pricing details not transparent
Rackspace Technology offers cloud solutions, managed hosting, and cybersecurity services, serving key business functions such as IT management and data security. Their main client base includes businesses from various sectors looking for reliable and scalable cloud services.
Why I picked Rackspace Technology: Their expertise in cloud solutions makes them ideal for businesses needing efficient IT infrastructure management. Rackspace Technology provides scalable cloud hosting that can adapt to your growing needs. Their focus on cybersecurity ensures your data remains protected, addressing critical business concerns.
Standout Services: Rackspace Technology is known for its multi-cloud solutions, allowing your team to manage workloads across various platforms seamlessly. Their managed security services offer comprehensive threat detection and response, keeping your IT environment secure.
Target industries: Healthcare, financial services, retail, manufacturing, and government.
Specialties: Cloud solutions, managed hosting, cybersecurity, IT management, and data security.
Pros and cons
Pros:
- Focus on data security
- Scalable hosting options
- Strong cloud expertise
Cons:
- Varied feedback by industry
- Potential for slower response times
Other Managed Service Providers
Here are some additional managed service providers that didn’t make it onto my shortlist, but are still worth checking out:
- Logicworks
For cloud compliance
- NTT Data
For data management
- IBM
For AI integration
- Wipro
For IT consulting services
- Infosys
For software development
- Cognizant
For digital business solutions
- Smartronix
For secure cloud hosting
What Do Managed Service Providers Typically Offer?
Managed service providers are companies that deliver IT services to businesses by managing and supporting their IT infrastructure and applications. They might offer things like:
- IT support and troubleshooting
- Network monitoring and management
- Data backup and recovery
- Cybersecurity services
Businesses and departments without in-house IT expertise often seek out managed service providers. They help address challenges like maintaining secure networks, ensuring data protection, and managing technology efficiently.
Managed Service Provider Selection Criteria
When selecting the best managed service providers to include in this list, I considered common business needs and pain points that these providers address. This included things like reducing IT costs and enhancing data security. I also used the following framework to keep my evaluation structured and fair:
Core Services (25% of total score)
To be considered for inclusion in this list, each provider had to offer these basic services:
- It support and troubleshooting
- Network monitoring and management
- Data backup and recovery
- Cybersecurity services
- Cloud services management
Additional Standout Services (25% of total score)
To help further narrow down the competition, I also looked for unique or especially valuable services, such as:
- Ai and machine learning integration
- Custom software development
- Industry-specific compliance solutions
- Disaster recovery planning
- Advanced data analytics
Industry Experience (10% of total score)
To get a sense of the industry experience of each provider, I considered the following:
- Years in operation
- Number of clients served
- Range of industries covered
- Case studies and success stories
- Depth of technical expertise
Onboarding (10% of total score)
To evaluate the onboarding experience for each provider, I considered the following:
- Speed of setup
- Clarity of onboarding process
- Availability of training resources
- Ease of integration with existing systems
- Initial support during transition
Customer Support (10% of total score)
To assess the level of customer support each provider offers, I considered the following:
- Availability of 24/7 support
- Response time to inquiries
- Access to dedicated account managers
- Range of support channels offered
- Quality of technical assistance
Value For Price (10% of total score)
To evaluate the pricing and potential ROI of working with each provider, I considered the following:
- Transparency of pricing structure
- Competitiveness against market rates
- Flexibility of pricing plans
- Alignment with service quality
- Potential cost savings for clients
Customer Reviews (10% of total score)
To get a sense of the overall satisfaction of existing customers, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Feedback on service reliability
- Comments on customer support experience
- Reports on service effectiveness
- Consistency of positive feedback across platforms
How to Choose a Managed Service Provider
It’s easy to get bogged down in long lists of services and complex pricing structures. To help you prioritize the things that matter most for your business, keep the following factors in mind:
| Factor | What to Consider |
| Business Objectives | Ensure the provider aligns with your goals and can support your specific needs, like expanding IT infrastructure or enhancing cybersecurity. |
| Service Scope and SLAs | Check the range of services offered and the strength of Service Level Agreements to ensure they meet your expectations for uptime and performance. |
| Support Availability | Look for providers offering 24/7 support with multiple contact options, ensuring your team can get help whenever needed. |
| Costs and Pricing Structure | Review the pricing model for transparency and flexibility, ensuring it fits your budget and offers good value for the services provided. |
| Communication and Reporting | Evaluate how often you'll receive updates and reports on performance, ensuring clear and regular communication to keep you informed. |
| Industry Experience | Consider their expertise in your industry to ensure they understand your specific challenges and can provide tailored solutions. |
| Scalability | Make sure the provider can grow with your business, offering services that can expand as your needs evolve. |
| Security Measures | Confirm they have strong security protocols to protect your data, such as encryption and compliance with industry standards. |
Key Managed Service Provider Services
When selecting a managed service provider, keep an eye out for the following key services:
- IT support and troubleshooting: Provides immediate assistance to resolve technical issues, keeping your operations running smoothly.
- Network monitoring and management: Ensures your network functions optimally and securely by detecting and addressing potential problems.
- Data backup and recovery: Protects your data from loss and ensures quick recovery in case of system failures.
- Cybersecurity services: Safeguards your business against cyber threats with advanced security measures and protocols.
- Cloud services management: Manages cloud infrastructure to enhance scalability and efficiency in your IT operations.
- Disaster recovery planning: Prepares your business to quickly recover from unexpected disruptions, minimizing downtime.
- Compliance solutions: Ensures your business meets industry regulations and standards, reducing risk and enhancing trust.
- AI and machine learning integration: Leverages AI to automate processes and improve decision-making with data-driven insights.
- DevOps consulting: Enhances collaboration between development and operations teams to accelerate software delivery.
- Cost management/FINOPS: Monitors and optimizes cloud expenses to ensure cost-effective IT operations.
Benefits of Managed Service Providers
Partnering with a managed service provider offers several benefits for your team and your business. Here are a few you can look forward to:
- Cost savings: Managed services help reduce IT expenses through efficient resource management and cost-effective solutions like cloud optimization.
- Enhanced security: Providers offer advanced cybersecurity measures to protect your data and reduce the risk of breaches.
- Scalability: Managed service providers offer scalable solutions, allowing your IT infrastructure to grow with your business needs.
- Expert support: Access to expert IT support ensures quick resolution of technical issues, minimizing downtime.
- Improved compliance: Managed service providers ensure your business meets industry regulations, reducing compliance risks.
- Focus on core activities: By handling IT management, providers free up your team to focus on strategic business activities.
- Access to latest technology: Providers offer cutting-edge technology solutions, helping your business stay competitive and innovative.
Costs and Pricing Structures of Managed Service Providers
Managed service providers typically come at a custom price to accommodate various business needs, sizes, and circumstances. Providers generally work within one of the following pricing structures:
- Subscription-based: Clients pay a recurring fee for ongoing services, usually billed monthly or annually.
- Project-based: Costs are determined based on the completion of specific projects or tasks.
- Scope of work (SOW): Pricing is based on clearly defined deliverables and timelines outlined in a contract.
- Per-user: Charges are based on the number of users or employees accessing the services.
- Tiered: Pricing varies depending on the level of service or features selected by the client.
Key Factors That Influence Managed Service Provider Pricing
Beyond the specific pricing model, here are some additional factors that can influence the cost of managed service providers:
- Customization needs: Tailoring services to fit specific business requirements can increase costs due to additional resources and time.
- Compliance standards: Meeting industry regulations or compliance standards may require specialized services, affecting the overall price.
- Number of users: More users typically mean higher costs, as resources and support need to be scaled accordingly.
- Service complexity: More complex IT environments may require more extensive services, impacting the pricing.
- Geographic location: Costs can vary based on the provider's location and the client's operational regions.
Being aware of these factors before you start seeking out custom quotes from providers helps you get a sense of what to expect, and compare and contrast quotes more effectively.
Managed Service Provider: FAQs
Here are some answers to common questions about managed service providers:
How do managed service providers charge for their services?
Managed service providers typically offer various pricing models, such as subscription-based fees, project-based pricing, or per-user charges. The cost depends on the services you need and the complexity of your IT environment. It’s crucial to discuss pricing structures with potential providers to find a plan that fits your budget.
How can I ensure a managed service provider meets my business needs?
Before choosing a provider, assess your specific IT requirements and challenges. Look for providers that offer services aligning with your business goals and industry demands. Request case studies or references to ensure they have experience in your sector.
What should I include in a service level agreement (SLA)?
An SLA should clearly define the services provided, performance metrics, response times, and responsibilities of both parties. It’s essential to include terms that specify what happens if the provider doesn’t meet agreed-upon standards. Review the SLA carefully to ensure it aligns with your business needs.
How can managed service providers support my business growth?
Managed service providers can help you scale your IT infrastructure as your business grows. They offer services like cloud solutions and data management that adapt to changing needs. By outsourcing IT tasks, your team can focus on strategic initiatives that drive growth.
How do I evaluate the technical expertise of a provider?
Assess their certifications, industry experience, and client testimonials. Look for providers with a proven track record in your industry and those who stay updated with the latest technology trends. Technical expertise is crucial for effective IT management.
What kind of support can I expect from a managed service provider?
Managed service providers typically offer 24/7 support to ensure your IT systems run smoothly. They should provide multiple support channels, like phone and email, and have a responsive help desk. It’s important to confirm the level of support included in your contract to avoid unexpected issues.
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