Os 10 melhores softwares de infraestrutura informática avaliados para 2026

Avaliações do melhor software de infraestrutura de TI

1. 

   1

   Paessler PRTG

   Best for customizable IT infrastructure monitoring

   • Free plan + 30-day free trial available
   • From $200/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   PRTG Network Monitor by Paessler is a robust IT infrastructure monitoring tool designed for IT professionals and network administrators. It offers real-time monitoring of network devices, systems, and applications, ensuring optimal performance and reliability for businesses of all sizes.

   Why I Picked PRTG: I selected PRTG because of its extensive and customizable monitoring features. PRTG's user-friendly interface allows for the creation of personalized dashboards and alerts, providing real-time insights and notifications about potential issues. This proactive approach helps prevent downtime and maintain smooth operations. Additionally, the software's scalability and versatility make it suitable for both small businesses and large enterprises.

   PRTG Standout Features & Integrations

   Features include network auto-discovery to simplify setup by automatically detecting devices on the network, advanced traffic analysis tools that offer in-depth insights into network usage, and detailed reporting capabilities to allow for the generation of customizable reports.

   Integrations include Microsoft Exchange, VMware, Amazon Web Services (AWS), Cisco, Dell, HP, IBM, NetApp, Linux, Windows, Citrix, Apache, and Oracle.

   Pros and Cons

   Pros:

   • Customizable dashboards, alerts, and reports
   • Scalable for small and large networks
   • User-friendly visual interface

   Cons:

   • More advanced features may come with a learning curve
   • High costs for larger deployments
   Learn more about Paessler PRTG:

   • Check out Paessler PRTG on their website
   • Explore best alternatives to Paessler PRTG
2. 

   2

   Freshservice

   Best for multi-channel service desk setup

   • 14-day free trial
   • From $19/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshservice is an IT service management platform designed for IT infrastructure teams, offering incident management, asset tracking, workflow automation, and a multi-channel service desk.

   Who Is Freshservice Best For?

   Freshservice suits IT teams in mid-sized to large organizations that need centralized service management and automated workflows.

   Why I Picked Freshservice

   I’ve included Freshservice in my top picks because I can set up a service desk that handles tickets from email, chat, phone, and portal channels in minutes. My team uses the unified inbox to manage requests from multiple sources without switching tools. I also like that we can customize workflows for each channel to match our support processes.

   Freshservice Key Features

   • Problem management: Link related incidents and analyze root causes to prevent recurring issues.
   • Release management: Schedule, track, and document software releases within your IT environment.
   • Knowledge base: Build and maintain a searchable library of solutions and FAQs for end users.
   • SLA management: Define and monitor service level agreements to ensure timely ticket resolution.

   Freshservice Integrations

   Freshservice offers native integrations with Microsoft Teams, SecPod, Slack, TeamViewer, Jira, and Microsoft Entra ID. Connector apps and APIs are available for custom integrations, and the marketplace features over 1,200 enterprise app integrations.

   Pros and Cons

   Pros:

   • Supports service management for non-IT teams
   • Built-in change management modules
   • AI-powered incident detection and response tools

   Cons:

   • No free-forever plan for small teams
   • Automation features require higher-tier plans
   Learn more about Freshservice:

   • Check out Freshservice on their website
   • Read my in-depth review of Freshservice
3. 

   3

   Atera

   Best for combining RMM with patch management

   • Free trial available
   • From $149/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Atera provides a comprehensive IT infrastructure management solution designed to meet the needs of managed service providers (MSPs) and internal IT teams. It offers tools for remote monitoring, patch management, and automation, addressing common challenges in IT operations. This makes it a valuable asset for those seeking to improve system oversight and manage IT tasks more effectively.

   Why I Picked Atera

   I picked Atera because it uniquely combines remote monitoring and management (RMM) with patch management, essential for maintaining a stable IT environment. Its operational automation minimizes manual tasks, allowing you to focus on strategic IT improvements. The AI-driven automation further enhances service delivery by predicting and resolving potential issues proactively.

   Atera Key Features

   In addition to its core functionalities, I also found some other features that enhance its value for IT infrastructure management:

   • Help Desk Services: Streamlines support requests and ticketing to ensure efficient issue resolution.
   • Network discovery: Use Network Discovery to scan for connected or unknown devices on your networks so you can pull them under management and avoid blind spots.
   • Comprehensive Asset Management: Allows for detailed tracking and management of IT assets across the organization.

   Atera Integrations

   Integrations include Google, AzureAD, Okta, Acronis, Splashtop, Bitdefender, Keeper, Axcient, Emsisoft, and Ironscales.

   Pros and Cons

   Pros:

   • Offers rapid deployment of the Atera agent to improve workflow.
   • Provides effective remote monitoring and patch management.
   • Consolidates IT management into a single platform, simplifying operations.

   Cons:

   • Project management and complex SLA tracking are relatively limited.
   • Some advanced reporting and AI features require higher-tier plans.
   Learn more about Atera:

   • Check out Atera on their website
   • Read my in-depth review of Atera
   • Explore best alternatives to Atera
4. 

   4

   Icinga

   Best open-source monitoring solution

   • Free plan + 60-day trial + demo available
   • From $1,400/year (billed annually)

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Icinga is an open-source monitoring solution designed to handle complex IT environments by offering a comprehensive stack for monitoring infrastructure, cloud, and applications.

   Why I Picked Icinga: I chose Icinga for its automation rules that adapt monitoring as your systems evolve. With apply rules and automatic discovery, Icinga learns about new servers or services and adjusts checks based on your criteria. This means you don’t have to chase changes manually—it handles growing or shrinking environments with minimal config work. Icinga also brings together logs, metrics, and service check results into a single view. It ships with writers for Graphite, InfluxDB, and Elasticsearch, and lets you query logs or visualize metrics alongside alerts.

   Icinga Standout Features & Integrations

   Features include distributed and agent-based monitoring to support coverage across multiple locations and customizable alerts and notifications to help you resolve issues quickly. Its analytics tools also let you create custom dashboards and reports, helping you identify bottlenecks and track historical uptime.

   Integrations include Grafana, AWS, Azure, Puppet, Ansible, Chef, Terraform, Jira, PagerDuty, ServiceNow, BigPanda, and Stackstorm.

   Pros and Cons

   Pros:

   • Highly customizable for various IT infrastructure needs
   • Scalable for both small and large environments
   • Free to use with no setup fees

   Cons:

   • Setup and configuration comes with a learning curve
   • Occasional performance issues reported during high-load scenario
   Learn more about Icinga:

   • Check out Icinga on their website
5. 

   5

   Deel IT

   Best for IT infrastructure for distributed teams

   • Free demo available
   • From $49/user/month

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Deel is a comprehensive global platform designed to simplify and automate workforce management for distributed teams of all sizes. Initially known for its solutions in payroll, HR, and compliance, Deel has expanded its offerings to include a suite of IT infrastructure tools focused on device management.

   Why I Picked Deel: What sets Deel IT apart is its ability to manage the IT equipment lifecycle from start to finish—covering procurement, deployment, maintenance, and recovery—across more than 130 countries. Its global-first approach, supported by local expertise, ensures businesses can efficiently deliver, track, and secure devices worldwide while maintaining compliance with regional regulations. Deel also secures devices through Mobile Device Management (MDM), endpoint protection, and app access management.

   Deel Standout Features & Integrations

   Features include the ability to automate device refresh cycles, ensuring that equipment is always up to date, a certified data erasure service, which provides secure data wiping for devices that are returned or decommissioned, and customizable IT policies and permissions, allowing businesses to tailor access controls and settings for different teams and individuals.

   Integrations include Slack, Google Workspace, Microsoft Teams, BambooHR, Greenhouse, SAP SuccessFactors, Okta, and Azure Active Directory.

   Pros and Cons

   Pros:

   • HR and IT asset management in one
   • Helps automate asset-related workflows
   • Supports device management in over 130 countries

   Cons:

   • Does not offer features for other IT infrastructure components, like servers and networks
   • May not be ideal for teams with very complex IT asset needs
   Learn more about Deel IT:

   • Check out Deel IT on their website
   • Read my in-depth review of Deel IT
6. 

   6

   ManageEngine OPM Plus

   Best for full-stack observability

   • 30-day free trial
   • Pricing upon request

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   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ManageEngine OpManager Plus is an integrated IT operations management solution designed to monitor and manage your entire IT infrastructure. It offers full-stack observability to improve IT operations and enhance business outcomes, including real-time insights into network performance, server health, and application availability.

   Why I Picked ManageEngine OpManager Plus: I picked ManageEngine OpManager Plus as a top IT infrastructure software because it covers both network and application performance monitoring in detail. You can track real-time network metrics like latency, packet loss, and device availability, helping your team quickly identify and fix issues before they escalate. It also monitors over 100 types of applications and servers, giving you visibility into things like database performance and front-end response times. This dual focus on network and application health means you can manage your entire IT environment from a single dashboard.

   ManageEngine OpManager Plus Standout Features & Integrations

   Features include network configuration and compliance management, which allows you to track user activity, perform change management, and audit compliance for network devices. Additionally, the IP address and switch port management feature helps in allocating IP addresses and troubleshooting network issues with tools like traceroute and PING. 

   Integrations include Active Directory, Microsoft 365, Exchange management, OpManager, Site24x7, NetFlow Analyzer, Log360, ADAudit Plus, Endpoint Central, Patch Manager Plus, AssetExplorer, and ServiceDesk Plus.

   Pros and Cons

   Pros:

   • Provides in-depth monitoring of various network devices, servers, and applications
   • Ability to build custom views with widgets and visualizations
   • Offers detailed performance history and trends over time for root cause analysis

   Cons:

   • Setting up configurations can be complex
   • Can generate too many alerts, leading to alert fatigue
   Learn more about ManageEngine OPM Plus:

   • Check out ManageEngine OPM Plus on their website
7. 

   7

   Auvik

   Best for automated network visibility

   • 14-day free trial
   • Pricing upon request

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Auvik is a network monitoring platform that gives IT teams real-time visibility into infrastructure performance. It helps identify connectivity issues quickly through automated network mapping, live performance insights, and centralized device log management.

   Why I Picked Auvik: I picked Auvik because it simplifies complex network environments by providing live visibility into device performance and automatically mapping connections. I also like that it centralizes device logs and configuration backups, making it easier to troubleshoot and recover from outages. Its broad support for multi-vendor environments means you can manage everything from a single dashboard without juggling multiple tools.

   Auvik Standout Features & Integrations

   Features include real-time device monitoring, automated network mapping, global alerts, customizable visualization filters, in-app command execution, hardware health monitoring, remote device access, and rapid cloud-based deployment.

   Integrations include ConnectWise, Datto, Dell Technologies, Cisco, Fortinet, Google Workspace, Microsoft Teams, ServiceNow, Slack, Cisco Meraki, Palo Alto Networks, and Ubiquiti.

   Pros and Cons

   Pros:

   • Prompt alerting system for various issues
   • Can back up and restore device configurations
   • Detailed device inventory aids in lifecycle management

   Cons:

   • Setting up more advanced functionalities can be challenging
   • Occasional delays in real-time data updates
   Learn more about Auvik:

   • Check out Auvik on their website
   • Explore best alternatives to Auvik
8. 

   8

   ManageEngine Applications Manager

   Best for multi-tech monitoring

   • Free plan + 30-day trial available
   • From $395/year (billed annually)

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   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ManageEngine Applications Manager is an application performance monitoring software that provides deep visibility into the performance and user experience of business-critical applications and infrastructure components. It supports a wide range of technologies, including servers, databases, applications, and cloud environments, which justifies its position as the best tool for multi-tech monitoring.

   Why I Picked ManageEngine Applications Manager:

   ManageEngine Applications Manager is an all-encompassing tool designed to monitor and manage the performance and availability of applications, servers, and IT infrastructure. Its capabilities stretch across a wide array of IT components, making it an essential solution for businesses looking to ensure the optimal functioning of their technological assets. By providing detailed insights into the health of these systems, it aids in proactive problem resolution and enhances overall IT service delivery.

   Standout Features and Integrations:

   Features include deep visibility into the operational status of IT assets. It facilitates real-time monitoring, performance analytics, and issue diagnosis across applications, servers, databases, and cloud environments. This robust platform supports IT teams in maintaining system health, ensuring application availability, and optimizing resource utilization, thereby directly contributing to improved business outcomes.

   Integrations include Slack, Microsoft Teams, ServiceNow, JIRA, Zapier, PagerDuty, Trello, AWS CloudWatch, Grafana, and Splunk. 

   Pros and Cons

   Pros:

   • Detailed diagnostics for precise root cause analysis
   • User-friendly interface with customizable dashboards
   • Broad monitoring coverage across applications, servers, and IT infrastructure

   Cons:

   • Pricing may be prohibitive for small businesses
   • Steep learning curve for new users
   Learn more about ManageEngine Applications Manager:

   • Check out ManageEngine Applications Manager on their website
9. 

   9

   ManageEngine OpManager

   Best for end-to-end IT monitoring

   • 30-day free trial
   • From $1,233/year (billed annually)

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   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ManageEngine OpManager is a comprehensive IT management tool that offers end-to-end monitoring for network, server, and application performance. The software is known for its ease of use, intuitive map creation, comprehensive monitoring of virtualized environments, and complete suite of tools and features.

   Why I Picked ManageEngine OpManager:

   The software offers an end-to-end approach crucial for modern enterprises where the performance of the entire IT infrastructure—including servers, virtual machines, applications, and storage systems—impacts business operations. OpManager provides a holistic view of the entire network, enabling IT administrators to monitor physical and virtual network components, and the services and applications running on them in real-time. The tool also offers automated workflow management, network discovery, and alerts.

   Standout Features and Integrations:

   Features include fault management for unwanted events, bandwidth analysis using technologies like Cisco IPSLA, and customizable dashboards for users to create at-a-glance overviews of the current status critical metrics. Furthermore, the network traffic analysis provides insights into network traffic patterns, helping users understand and manage the flow of data through their network.

   Integrations include Slack, Microsoft Teams, VMware, and other ManageEngine tools like ManageEngine Applications Manager, ManageEngine ServiceDesk Plus, ManageEngine NetFlow Analyzer, and ManageEngine Firewall Analyzer. Custom integrations are also available.

   Pros and Cons

   Pros:

   • Auto-discovery of devices
   • Real-time alerts
   • Monitors various elements of the infrastructure

   Cons:

   • Could have more dashboard customizations
   • Learning curve for new users
   Learn more about ManageEngine OpManager:

   • Check out ManageEngine OpManager on their website
10. 

    10

    Site24x7

    Best for AI-powered IT monitoring

    • Free plan + 30-day trial + demo available
    • From $10/month

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    Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    Site24x7 is an AI-powered, cloud-based IT monitoring solution that helps you keep an eye on your entire IT environment. It offers tools to monitor websites, servers, applications, networks, and cloud platforms, ensuring everything runs smoothly. 

    Why I Picked Site24x7: One reason I chose Site24x7 is its comprehensive server monitoring capabilities. It supports various platforms, including Windows, Linux, FreeBSD, and OS X, allowing you to monitor CPU, memory, disk usage, and more. This helps you identify performance bottlenecks and maintain optimal server health. It also lets you monitor critical network devices like routers, switches, and firewalls, providing insights into performance metrics such as packet loss and latency. 

    Site24x7 Standout Features & Integrations

    Features include real user monitoring, which lets you understand how actual users experience your websites across different devices and locations. Its synthetic web transaction monitoring allows you to simulate multi-step user interactions in a real browser, ensuring critical transactions are working. Additionally, the log management feature enables you to collect, consolidate, and search application logs.

    Integrations include ServiceNow, PagerDuty, Jira, Microsoft Teams, Slack, Nagios, AWS, Azure, Google Cloud Platform, Docker, Jenkins, and Kubernetes.

    Pros and Cons

    Pros:

    • Comprehensive monitoring for various systems
    • Customizable dashboards and reports
    • Offers real-time alerts across various channels

    Cons:

    • Complexity in initial setup for large environments
    • Limited customization in alerting mechanisms
    Learn more about Site24x7:

    • Check out Site24x7 on their website
    • Explore best alternatives to Site24x7