Os 10 melhores softwares de gestão informática analisados para 2026

Avaliações do melhor software de gestão de TI

1. 

   1

   NinjaOne

   Best for endpoint management and patch compliance

   • Free trial available
   • Pricing upon request

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   NinjaOne gives IT teams a unified platform to manage, monitor, and automate tasks across all endpoints, helping organizations of any size keep their devices secure and up to date.

   Who Is NinjaOne Best For?

   NinjaOne is a strong fit for IT teams and managed service providers that need centralized control over large, distributed device environments.

   Why I Picked NinjaOne

   NinjaOne earns its spot on my shortlist because of how well it handles endpoint management and patch compliance at scale. I particularly like the Patch Intelligence AI feature, which analyzes telemetry and deployment signals to automatically flag unstable updates and pause risky patches before they cause disruption. My team no longer has to manually research every KB update or CVE—NinjaOne surfaces that context directly in the dashboard. The autonomous patching engine supports Windows, macOS, Linux, and over 200 third-party applications, so I can enforce consistent patch policies across a mixed environment without juggling separate tools.

   NinjaOne Key Features

   • Hardware and software inventory: Gives you a real-time view of every device's hardware specs, installed software, warranty status, and performance data across your environment.
   • Automated endpoint remediation: Uses condition-based scripting to automatically detect and correct endpoint issues before they escalate into user-facing problems.
   • Software and OS deployment: Deploys software, updates, and configurations across endpoints using repeatable, automation-driven workflows to keep devices consistently provisioned.
   • Secure remote access: Lets you connect to any device in real time to run diagnostics and resolve issues without needing a separate remote support tool.

   NinjaOne Integrations

   Integrations include ServiceNow, CrowdStrike, SentinelOne, Microsoft Entra, Okta, PagerDuty, Bitdefender, ConnectWise Manage, IT Glue, and Slack.

   Pros and Cons

   Pros:

   • Detailed asset discovery features
   • API access for custom integrations
   • Advanced endpoint security management

   Cons:

   • Potential performance issues with larger deployments
   • Limited reporting customization
   Learn more about NinjaOne:

   • Check out NinjaOne on their website
   • Read my in-depth review of NinjaOne
2. 

   2

   Rippling IT

   Best for employee device management

   • 14-day free trial
   • From $8/user/month (billed annually)

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Rippling IT gives IT teams and HR professionals a unified platform to manage employee devices, apps, and access, helping businesses automate onboarding, enforce security, and keep technology environments organized as teams grow.

   Who Is Rippling IT Best For?

   Rippling IT is a strong fit for mid-sized and scaling businesses that need IT and HR teams to work from a single system for managing employee technology.

   Why I Picked Rippling IT

   I picked Rippling IT as one of the best because of how tightly its MDM is woven into the employee lifecycle. When a new hire is added in HR, device provisioning kicks off automatically—the right laptop gets ordered, configured with role-based software, and shipped directly to their door. I also like that device offboarding is just as automated: you can pre-schedule a device lock and wipe, and Rippling handles the return shipping logistics, including sending a prepaid box to the employee. That's a real gap most standalone MDM tools leave open. The SentinelOne integration is another thing I find genuinely useful—endpoint protection deploys automatically to every managed device without any manual setup.

   Rippling IT Key Features

   • App access management: Automatically provision and deprovision app access based on role, department, or employment status changes.
   • Custom security policies: Build and deploy granular authentication and configuration policies using real-time user and device attributes like OS and department.
   • IT analytics and reporting: Run reports on user activity, app provisioning history, and device inventory using a unified report builder.
   • Workflow automation: Create custom workflows triggered by user or device data, such as automated check-in alerts or offboarding task sequences.

   Rippling IT Integrations

   Integrations include Microsoft 365, Google Workspace, Slack, AWS, Jira, GitHub, PayPal, 1Password, Yubikey, and Carta.

   Pros and Cons

   Pros:

   • Good user provisioning and de-provisioning
   • Provides other solutions such as HR and finance tools
   • The company can manage the hardware on your behalf

   Cons:

   • Set up may take time
   • Not all features may be necessary for smaller operations
   Learn more about Rippling IT:

   • Check out Rippling IT on their website
   • Read my in-depth review of Rippling IT
   • Explore best alternatives to Rippling IT
3. 

   3

   Freshservice

   Best for AI-driven service operations

   • 14-day free trial
   • From $19/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshservice is an IT service management platform for IT teams in businesses of all sizes that manage incidents, assets, and service requests and automate routine tasks to improve service delivery.

   Who Is Freshservice Best For?

   Freshservice is a good fit for mid-size to enterprise IT teams that need a structured, scalable ITSM platform with built-in automation and AI capabilities.

   Why I Picked Freshservice

   Freshservice earns its spot on my shortlist because of how well its Freddy AI suite handles the day-to-day grind of IT service operations. I particularly like Freddy AI Copilot, which drafts ticket responses, summarizes incidents, and generates knowledge base articles directly within the agent workspace—so my team isn't switching contexts to get things done. Freddy AI Agent goes further by handling employee requests autonomously over Slack and Microsoft Teams around the clock, which cuts down the volume of tickets that need human attention. Freddy AI Insights also surfaces trends and performance patterns that help me make smarter decisions about where service bottlenecks are actually forming.

   Freshservice Key Features

   • Integrated CMDB: A centralized configuration management database that maps relationships between assets to support incident, change, and project management decisions.
   • Change management: Automates change control workflows, tracks progress visually, and uses CMDB data to assess the impact of proposed changes before approval.
   • SLA management: Lets you create custom SLA policies, set up automatic escalations for priority tickets, and monitor compliance across your service desk.
   • On-call management: Automates escalation schedules and on-call rotations to ensure 24/7 incident coverage with real-time team communication.

   Freshservice Integrations

   Integrations include Microsoft Teams, SecPod, Slack, TeamViewer, Jira, Azure AD, and Workato.

   Pros and Cons

   Pros:

   • Wide integration ecosystem
   • Strong ITIL-aligned ITSM capabilities
   • AI-powered automation reduces manual workload

   Cons:

   • Limited deep customization for large enterprises
   • Advanced AI only on higher tiers
   Learn more about Freshservice:

   • Check out Freshservice on their website
   • Read my in-depth review of Freshservice
4. 

   4

   TeamDynamix

   Best AI-powered ITSM

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   TeamDynamix is an IT service management platform built for IT teams in education, government, and mid-to-large enterprises who need to manage incidents, automate workflows, and centralize IT operations in one place.

   Who Is TeamDynamix Best For?

   TeamDynamix is a strong fit for IT teams in higher education, healthcare, and the public sector managing complex service delivery across large organizations.

   Why I Picked TeamDynamix

   I picked TeamDynamix as one of the best because of how tightly its AI is woven into the actual ticket resolution workflow—not bolted on as an afterthought. The AI Service Assist feature surfaces suggested resolutions, related knowledge base articles, and similar past tickets directly within the technician's view. I also like the Conversational AI Virtual Support Agents, which use natural language processing and generative AI to deflect a good chunk of the tickets before they ever reach the service desk. The no-code workflow engine lets my team pair AI with enterprise automation to handle repetitive tasks like password resets, Active Directory updates, and onboarding without writing a single line of code.

   TeamDynamix Key Features

   • IT asset management: Track hardware and software assets across their full lifecycle, including ownership, location, and contract details.
   • Change management: Submit, review, and approve change requests using structured workflows with built-in conflict detection and CAB support.
   • Project portfolio management: Plan and manage IT projects alongside service delivery work in a single unified platform.
   • Self-service portal: Give end users a branded portal to submit tickets, check request status, and search the knowledge base independently.

   TeamDynamix Integrations

   Integrations include Microsoft Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, Amazon Web Services, JAMF, and InTune.

   Pros and Cons

   Pros:

   • Strong customer support services
   • No-code automation across departments
   • ITSM, ITAM, and PPM in one

   Cons:

   • Mobile app less smooth than desktop
   • Steeper learning curve for new users
   Learn more about TeamDynamix:

   • Check out TeamDynamix on their website
5. 

   5

   Atera

   Best for real-time device monitoring

   • Free trial available
   • From $149/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Atera is an all-in-one IT management platform designed for IT professionals and managed service providers who need to monitor, manage, and support devices and networks from a single dashboard.

   Who Is Atera Best For?

   Atera is a strong fit for IT departments and managed service providers that need to oversee and support large numbers of endpoints across multiple sites or clients.

   Why I Picked Atera

   I picked Atera as one of the best because I love how its real-time monitoring and alerting works in practice. The Atera agent continuously tracks CPU, RAM, disk usage, component temperatures, network bandwidth, and Windows events across every managed device—and you set threshold profiles to control exactly when alerts fire, so you're not drowning in noise. I also use the SNMP monitoring to keep tabs on routers, firewalls, and printers that don't run a traditional agent, which fills a gap most teams run into when managing mixed environments. The AI Copilot layer integrates with those real-time alerts, letting my team diagnose devices and get actionable resolution suggestions without switching tools.

   Atera Key Features

   • Patch management: Automates Windows, Mac, and Linux software and OS patches across all managed devices, with the option to apply patches automatically to newly installed devices.
   • IT automation: Runs scripted tasks and software bundles on a schedule, letting your team handle repetitive onboarding and maintenance work without manual intervention.
   • Helpdesk and ticketing: Manages end-user support requests with AI ticket tagging, automated ticket routing, and a built-in knowledge base for self-service resolution.
   • Network discovery: Scans networks to detect and inventory all connected devices, including unauthorized assets, open ports, and potential CVEs across your monitored environments.

   Atera Integrations

   Integrations include Splashtop, TeamViewer, ScreenConnect, and AnyDesk.

   Pros and Cons

   Pros:

   • User-friendly interface and intuitive features
   • Robust remote access for secure connections on-the-go
   • The real-time alert system notifies users of system anomalies for quick action

   Cons:

   • Slight learning curve
   • Some users find the reporting system lacking in depth and customization
   Learn more about Atera:

   • Check out Atera on their website
   • Read my in-depth review of Atera
   • Explore best alternatives to Atera
6. 

   6

   Deel IT

   Best for global IT asset management

   • Free demo available
   • From $49/user/month

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Deel IT helps IT teams and global businesses manage hardware, software, and device compliance across multiple countries, helping teams track assets, support remote teams, and maintain security standards.

   Who Is Deel IT Best For?

   Deel IT fits IT teams at mid-size to enterprise companies that manage distributed or international workforces across multiple regions.

   Why I Picked Deel IT

   I picked Deel IT as one of the best because it's one of the few IT management platforms built specifically for global operations. When my team hires in a new country, Deel IT handles device procurement, pre-configuration, MDM enrollment, and shipping to that location without juggling multiple vendors. HR-driven automation ties new-hire events to device orders and app provisioning, and offboarding revokes access and initiates device recovery. The role-based policy engine lets me define hardware, app, and security rules once so they apply consistently across every country we operate in.

   Deel IT Key Features

   • IT policy management: Create role-based IT policies that define approved hardware, app access, and security settings for specific user groups across your organization.
   • Device catalog and order tracking: Browse available devices by spec and region, place orders, and monitor real-time order status from processing through delivery.
   • Asset visibility dashboard: View the current status of every device in your inventory—whether assigned, in transit, in storage, or under repair—across all locations.
   • Active threat defense: Monitor and protect devices against security threats and data loss using built-in endpoint security controls.

   Deel IT Integrations

   Integrations include FaceUp, Snowflake, DefensX, Microsoft Finance, Kintsugi, ReFresh OS, Revo.ai, Keeper, Human Interest, and Acumatica.

   Pros and Cons

   Pros:

   • Supports device management in over 130 countries
   • Helps automate asset-related workflows
   • Can combine HR and IT asset management in one

   Cons:

   • May not be ideal for teams with very complex IT asset needs
   • Does not offer features for other major IT components, like servers and networks
   Learn more about Deel IT:

   • Check out Deel IT on their website
   • Read my in-depth review of Deel IT
7. 

   7

   SuperOps

   Best for AI-driven MSP growth

   • 14-day free trial
   • Pricing upon request

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SuperOps is a unified IT management platform built for managed service providers who need to streamline ticketing, automate workflows, and manage assets and client relationships from a single dashboard.

   Who Is SuperOps Best For?

   SuperOps is a strong fit for small to mid-sized MSPs looking for a modern, all-in-one platform that combines RMM and PSA capabilities.

   Why I Picked SuperOps

   SuperOps earns its spot on my shortlist because of Monica, its purpose-built agentic AI that goes well beyond basic automation. I like that Monica operates across three tiers of autonomy—from AI-assisted suggestions like ticket summarization and script generation, up to fully autonomous agents like the AI Dispatcher Workforce, which handles ticket routing without human input. My team can offload routine triage and let Monica handle first-pass resolution while we focus on higher-value infrastructure work. The AI Patch Manager is another feature I find genuinely useful—it doesn't just flag missing patches, it acts on them based on defined policies.

   SuperOps Key Features

   • SLA management: Set SLA policies based on impact and urgency, with automatic escalation rules that trigger when response or resolution thresholds aren't met.
   • IT documentation: Store and organize asset knowledge and documentation in a structured framework, linked directly to devices and client records.
   • CSAT surveys: Automatically send customer satisfaction surveys after tickets are closed to track technician performance and service quality.
   • Project management: Plan multi-step projects with milestones, task assignments, and deadlines tracked within the same platform as your service desk.

   SuperOps Integrations

   Integrations include TeamViewer, Splashtop, ConnectWise Control, Xero, QuickBooks Online, Bitdefender, Webroot, Stripe, Pax8, and Acronis.

   Pros and Cons

   Pros:

   • Offers native integrations with popular third-party software, enhancing functionality
   • Easy to use with a simple setup process, reducing the learning curve for new users
   • Unified platform that integrates network monitoring with RMM, streamlining IT operations

   Cons:

   • Limited information on customization options for specific MSP needs
   • As a relatively new player, may lack some advanced features found in established competitors
   Learn more about SuperOps:

   • Check out SuperOps on their website
8. 

   8

   ManageEngine OPM Plus

   Best for full stack observability

   • 30-day free trial
   • Pricing upon request

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   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ManageEngine OPM Plus gives IT teams in midsize and large organizations a unified platform to monitor, analyze, and manage networks, servers, applications, and cloud resources, helping you spot and resolve issues across your entire IT environment.

   Who Is ManageEngine OPM Plus Best For?

   ManageEngine OPM Plus is a strong fit for IT operations teams in midsize to large enterprises that manage complex, multi-layer infrastructure across on-premises and cloud environments.

   Why I Picked ManageEngine OPM Plus

   ManageEngine OPM Plus earns its spot on my shortlist because of how extensive its full-stack observability is. I like that it monitors over 2,000 metrics across 10,000+ device types, covering everything from network traffic and bandwidth to application performance and firewall compliance in a single platform. In practice, that means my team can trace a slowdown from a user's browser session all the way down to the underlying network device without switching tools. The distributed transaction tracing is particularly useful for pinpointing where in a multi-tier application a bottleneck is occurring, rather than just knowing something is slow.

   ManageEngine OPM Plus Key Features

   • AIOps-powered alerting: Uses AI and ML to detect anomalies, establish performance baselines, and surface actionable alerts across your infrastructure.
   • Configuration and compliance management: Tracks device configuration changes across 200+ vendors and maps them against standards like PCI, SOX, and HIPAA.
   • Real user monitoring: Captures user sessions, AJAX calls, JavaScript errors, and web transactions to show how users experience your applications.
   • Network traffic analysis: Monitors bandwidth metrics across major flow protocols (NetFlow, sFlow, IPFIX) with flow-based anomaly detection for zero-day threat identification.

   ManageEngine OPM Plus Integrations

   Integrations include ServiceDesk Plus, Applications Manager, NetFlow Analyzer, Network Configuration Manager, Firewall Analyzer, OpUtils, AlarmsOne, Analytics Plus, Site24x7, and AssetExplorer.

   Pros and Cons

   Pros:

   • In-depth view of entire IT infrastructure
   • Instant notifications and alerts
   • Supports IT scaling

   Cons:

   • Configuring alarms can be challenging
   • May have an initial learning curve for new users
   Learn more about ManageEngine OPM Plus:

   • Check out ManageEngine OPM Plus on their website
9. 

   9

   Setyl

   Best for IT asset and license management

   • Free demo available
   • From $300/month

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   Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

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   Setyl gives IT teams and business managers a centralized platform to track hardware, software, and user access. It helps you stay organized and compliant as you manage growing inventories and increasingly complex licensing needs.

   Who Is Setyl Best For?

   Setyl is best suited for IT managers and operations teams at mid-sized to large businesses that need a structured way to manage assets and software licenses across a growing workforce.

   Why I Picked Setyl

   Setyl earns its spot on my shortlist because it handles both IT asset management and software license tracking in one system. I particularly like the license rightsizing feature, which flags unused and inactive licenses so you can cancel them before the next renewal cycle. The renewal timeline provides a visual overview of SaaS subscriptions and contract dates, helping you avoid missed renewals. On the hardware side, asset lifecycle tracking covers purchase, depreciation, and disposal, with activity logs attached to each asset record.

   Setyl Key Features

   • Employee asset assignment: Link hardware and software directly to individual employees, with a full view of what each person has access to.
   • Onboarding and offboarding workflows: Automate asset allocation and access provisioning when employees join or leave the organization.
   • IT register: Maintain a centralized record of all IT assets, contracts, and subscriptions across the organization.
   • Audit log: Track every change made to asset and license records with a timestamped history for compliance and accountability.

   Setyl Integrations

   Integrations include Google Workspace, Microsoft 365, Okta, JumpCloud, Jira Service Management, Zendesk, NetSuite, Xero, BambooHR, and Adobe Creative Cloud. API access is also available.

   Pros and Cons

   Pros:

   • Unlimited assets included in price
   • Assistance with setup offered as standard
   • Software and hardware asset management in one

   Cons:

   • No native mobile app
   • Doesn’t offer the complex functionalities that may be needed for large enterprise organizations
   Learn more about Setyl:

   • Check out Setyl on their website
   • Read my in-depth review of Setyl
10. 

    10

    ManageEngine ADManager Plus

    Best for Active Directory management

    • 30-day free trial
    • From $7/user/month (min 5 seats)

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    Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    ManageEngine ADManager Plus helps IT teams and system administrators automate, delegate, and report on Active Directory tasks across complex enterprise environments.

    Who Is ManageEngine ADManager Plus Best For?

    ManageEngine ADManager Plus suits mid-size to large enterprises running Windows-based environments where IT teams manage a high volume of Active Directory users, groups, and permissions.

    Why I Picked ManageEngine ADManager Plus

    ManageEngine ADManager Plus earns its spot on my shortlist because of how well it handles the day-to-day complexity of Active Directory management without requiring PowerShell expertise. I particularly like the parallel provisioning capability—when my team creates a new user in AD, we can simultaneously provision their Microsoft 365, Google Workspace, and Exchange accounts in a single step. The bulk management features are also a real differentiator: I've used CSV imports to modify hundreds of user attributes at once, which would otherwise mean hours of manual work in ADUC. The delegation model lets me assign specific AD tasks to help desk technicians without changing their underlying AD permissions, which keeps our environment secure while reducing the load on senior admins.

    ManageEngine ADManager Plus Key Features

    • Automated user provisioning workflows: Set up rule-based workflows that automatically trigger AD account creation based on predefined conditions or HR system inputs.
    • Role-based access control templates: Apply pre-built or custom permission templates to users and groups to enforce consistent access policies across the directory.
    • AD cleanup and inactive account management: Identify and disable or delete stale user accounts, inactive computers, and unused groups directly from the management console.
    • Compliance reporting: Generate audit-ready reports on AD object changes, user permissions, and group memberships to support regulatory requirements.

    ManageEngine ADManager Plus Integrations

    Integrations include Microsoft 365, Exchange Server, Google Workspace, Skype for Business, Azure Active Directory, Microsoft Teams, ServiceDesk Plus, ADAudit Plus, ADSelfService Plus, and Analytics Plus.

    Pros and Cons

    Pros:

    • Easy to install and set up
    • Offers useful reporting features
    • Allows centralized management of organization resources

    Cons:

    • The GUI could be more polished
    • Automation features may not work effectively for all users
    Learn more about ManageEngine ADManager Plus:

    • Check out ManageEngine ADManager Plus on their website