monday service vs. Zoho Desk: Comparison & Expert Reviews For 2025
monday service offers a versatile platform to help you manage your team's work efficiently. Zoho Desk provides a robust solution for handling customer support tasks effectively.
While monday service and Zoho Desk both serve as Work Management Software, they cater to different needs: monday service excels in project management, whereas Zoho Desk is tailored for customer service operations.
In this article, you'll find a detailed comparison of these tools, their features, pros and cons, and pricing to help you choose the best Work Management Software for your team.
monday service vs. Zoho Desk: An Overview
monday service
Zoho Desk
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monday service vs. Zoho Desk Pricing Comparison
| monday service | Zoho Desk | |
|---|---|---|
| Free Trial | Free trial available | 15-day free trial |
| Pricing | From $26/seat/month (3 seat minimum) | From $7/user/month (billed annually) |
Get free help from our project management software advisors to find your match.
Get Expert AdviceOpens new windowmonday service vs. Zoho Desk Pricing & Hidden Costs
monday service pricing is based on a tiered subscription model that scales with the number of users and features, but users should be aware of potential add-on costs for advanced functionalities.
Zoho Desk pricing also follows a tiered subscription structure, offering different plans based on feature sets, with additional charges for integrations and extra support options.
As a CTO, evaluate your team's specific needs and growth potential by considering the features you'll use most, the scalability of the plan, and any additional costs that might arise, ensuring the selected tool aligns with your strategic goals.
monday service vs. Zoho Desk Feature Comparison
With monday service’s customizable workflows, you can easily manage cross-departmental projects, making it ideal for a CTO overseeing diverse teams.
Zoho Desk’s robust ticketing system is great for managing customer support inquiries efficiently, which is crucial when your team needs streamlined communication with clients. Both tools offer valuable features tailored to different operational needs, supporting a CTO’s varied responsibilities.
| monday service | Zoho Desk | |
|---|---|---|
| API | ||
| Analytics | ||
| Batch Permissions & Access | ||
| CRM Integration | ||
| Call Integration | ||
| Chat | ||
| Contact Management | ||
| Contact Sharing | ||
| Customer Management | ||
| Customer Service | ||
| Dashboard | ||
| Data Export | ||
| Data Import | ||
| Data Visualization | ||
| Email Integration | ||
| Escalation Management | ||
| External Integrations | ||
| Instant Chat Integration | ||
| Knowledge Base | ||
| Lead Management | ||
| Lead Scoring | ||
| Multi-User | ||
| Notifications | ||
| Real-time Alerts | ||
| Scheduling | ||
| Self-service Portal | ||
| Social Media Integration | ||
| Support Forum | ||
| Third-Party Plugins/Add-Ons | ||
| Ticket Management | ||
| Workflow Management |
Get free help from our project management software advisors to find your match.
Get Expert AdviceOpens new windowmonday service vs. Zoho Desk Integrations
| Integration | monday service | Zoho Desk |
|---|---|---|
| Slack | ✅ | ❌ |
| Microsoft Teams | ✅ | ✅ |
| Google Workspace | ✅ | ✅ |
| HubSpot | ✅ | ❌ |
| Salesforce | ✅ | ✅ |
| Zoom | ✅ | ❌ |
| Zendesk | ❌ | ✅ |
| Zoho CRM | ❌ | ✅ |
| API | ✅ | ✅ |
| Zapier | ✅ | ❌ |
monday service's integration with Slack lets you streamline team communications and project updates in real-time, which is crucial for keeping everyone aligned on fast-moving projects.
Zoho Desk's integration with Zoho CRM is great for a CTO managing customer interactions, as it provides a seamless flow of information between sales and support teams.
Both tools enhance different aspects of a CTO's daily operations, offering flexibility and connectivity tailored to specific needs.
monday service vs. Zoho Desk Security, Compliance & Reliability
| Factor | monday service | Zoho Desk |
|---|---|---|
| Data Encryption | Uses AES-256 encryption to protect data both in transit and at rest. | Implements TLS 1.2 for data in transit and AES-256 for data at rest. |
| Regulatory Compliance | Complies with GDPR and HIPAA for data protection and privacy standards. | Offers compliance with GDPR and CCPA to ensure data privacy. |
| Uptime Reliability | Guarantees 99.9% uptime with robust infrastructure and redundancy measures. | Provides a 99.99% uptime SLA with failover systems in place. |
monday service and Zoho Desk both offer strong security and compliance measures, but Zoho Desk edges ahead with slightly higher uptime reliability.
As a CTO, you should evaluate these tools by reviewing their specific security certifications, uptime guarantees, and data protection features to ensure they align with your organization's compliance requirements and risk management strategies.
monday service vs. Zoho Desk Ease of Use
| Factor | monday service | Zoho Desk |
|---|---|---|
| User Interface | Features a visually intuitive interface with drag-and-drop capabilities. | Offers a clean, organized layout with customizable dashboards. |
| Onboarding Experience | Provides interactive tutorials and a comprehensive knowledge base for new users. | Includes step-by-step guides and personalized onboarding sessions. |
| Setup Process | Quick setup with pre-built templates to kickstart projects. | Streamlined setup with guided workflows and integration wizards. |
monday service excels with its visually intuitive interface, making it easy to navigate and manage tasks, but the setup can be challenging if you want highly customized workflows.
Zoho Desk is straightforward to set up with its guided workflows, but it may take more time to fully explore and utilize all its features effectively.
monday service vs Zoho Desk: Pros & Cons
monday service
- Automation features save your team time on repetitive tasks.
- Visual project tracking makes it easy for your team to stay on top of tasks.
- You can customize workflows to suit your team's specific needs.
- Some users find the mobile app less intuitive than the desktop version.
- Advanced features require a learning curve for your team.
- The initial setup can be overwhelming if your team isn't tech-savvy.
Zoho Desk
- AI-driven insights help your team prioritize tickets effectively.
- Customizable widget dashboards let you tailor views to your team's needs.
- Automation features reduce manual work and save time.
- The user interface can be confusing for new users.
- Customer support response times may be slower than expected.
- Advanced reporting options are limited at lower subscription tiers.
Best Use Cases for monday service and Zoho Desk
monday service
- Marketing Teams Visual boards make tracking campaigns easy for your team, enhancing collaboration and oversight.
- Creative Agencies Automation features save your team time on repetitive tasks, allowing more focus on creative work.
- Product Development You can manage complex product roadmaps with visual tracking and task dependencies.
- Remote Teams Centralized communication and task management keep your remote team connected and productive.
- HR Departments Streamlined onboarding processes and workflow automation simplify your team's HR tasks.
- Tech Startups monday service's customizable workflows fit perfectly with your agile project management needs.
Zoho Desk
- Ecommerce Teams Zoho Desk's automation features help your team handle customer inquiries swiftly and efficiently.
- Tech Startups The customizable dashboards allow your team to tailor views and streamline support processes.
- Customer Support Departments AI-driven insights prioritize tickets, streamlining tasks so your team focuses on urgent issues first.
- Small Businesses Ease of use and onboarding makes Zoho Desk accessible for your growing team.
- IT Support Teams Automation reduces repetitive tasks, freeing your team to solve technical issues faster.
- Retail Companies Efficient ticket management helps your team address customer concerns promptly.
Get free help from our project management software advisors to find your match.
Get Expert AdviceOpens new windowWho Should Use monday service, and Who Should Use Zoho Desk?
I believe monday service is most suitable for teams focusing on project management and collaboration across various industries, especially those valuing visual workflows and flexibility. From my perspective, Zoho Desk is a better fit for customer support teams that need robust ticketing and CRM integration, making it ideal for businesses prioritizing customer service efficiency.
In my opinion, if your team thrives on visual task management and adaptable project setups, monday service is the way to go. But if your focus is on streamlining customer interactions and support processes, Zoho Desk is the better choice.
Differences Between monday service and Zoho Desk
| monday service | Zoho Desk | |
|---|---|---|
| Automation | Includes automation for repetitive tasks within project workflows. | Offers automation for managing customer interactions efficiently. |
| Core Functionality | Focuses on project management with customizable workflows for diverse teams. | Centers around customer support with robust ticketing and CRM tools. |
| Integration Focus | Integrates well with team collaboration tools like Slack and Zoom. | Strong integration with CRM systems like Zoho CRM and Zendesk. |
| Pricing | Offers tiered plans based on users and features, with potential add-on costs. | Provides tiered pricing with additional charges for integrations. |
| User Interface | Features a visually intuitive interface with drag-and-drop capabilities. | Provides a clean, organized layout with customizable dashboards. |
| Visit monday serviceOpens new window | Read Zoho Desk ReviewOpens new window |
Similarities Between monday service and Zoho Desk
| Automation | Both include automation features, with monday service automating tasks in projects and Zoho Desk automating support workflows. |
|---|---|
| Customization | Each provides customizable options, with monday service focusing on workflow layouts and Zoho Desk on ticketing processes. |
| Data Security | Each ensures data protection with strong encryption and compliance measures, safeguarding your team's information. |
| Pricing | Both offer tiered pricing models, allowing you to choose plans based on your team's size and needs. |
| User Training | Both platforms offer comprehensive training resources and onboarding guides to help your team get started quickly. |
| Visit monday serviceOpens new window Read Zoho Desk ReviewOpens new window | |