20 Best IT Outsourcing Agencies Reviewed In 2024
10 Best IT Outsourcing Agencies Shortlist
Here’s my shortlist of the best IT outsourcing agencies:
Our one-on-one guidance will help you find the perfect fit.
IT outsourcing agencies usually handle things like managing IT infrastructure and providing cybersecurity on behalf of a business that enlists their services. By outsourcing these elements of your operations, you can allocate your team’s time and resources to other tasks and avoid hiring an internal expert. But finding the right provider can be a challenge, especially with so many options available.
Using my experience with business software and services, I evaluated and compared several of the top IT outsourcing agencies available. From there, I compiled my results into detailed reviews to help you find the best provider for your needs.
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How to Choose an IT Outsourcing Agency
It’s easy to get bogged down in long lists of services and complex pricing structures. To help you prioritize the things that matter most for your business, keep the following factors in mind:
| Factor | What to Consider |
| Business Objectives | Make sure the agency aligns with your goals, like boosting efficiency or scalability. |
| Service Scope and SLAs | Look for SLAs covering uptime, response times, and deliverables for your needs. |
| Support Availability | Confirm support hours and channels align with your team’s working hours and needs. |
| Costs and Pricing Structure | Ensure pricing is transparent and fits within your budget, with no hidden fees. |
| Communication and Reporting | Opt for providers offering clear progress reports and regular check-ins. |
| Security Standards | Ask about data protection protocols, especially if handling sensitive information. |
| Industry Experience | Check if they have experience in your industry, like finance or healthcare. |
| Scalability | Confirm they can scale services as your business grows or faces fluctuating demands. |
Best IT Outsourcing Agency Reviews
Below are my detailed summaries of the best IT outsourcing agencies that made it onto my shortlist. My reviews offer a look at each provider’s key services, unique specialties, and pros & cons to help you find the best one for your needs.
IBM offers IT outsourcing services that support various business functions, including IT infrastructure, cloud, and consulting. Their primary clients are large organizations looking for scalable technology solutions across multiple regions.
Why I picked IBM:
IBM’s global reach and expertise make it ideal for companies needing to scale their technology infrastructure efficiently. With offerings that cover everything from cloud migration to AI-driven automation, IBM provides end-to-end support tailored to the demands of large-scale operations. You can trust IBM to help your team deploy consistent, reliable IT services worldwide, no matter the complexity or scope.
IBM Standout Services:
One of IBM’s key services is hybrid cloud management, which helps you balance workloads across on-premises and cloud environments, so your team can adapt quickly to changing business demands. Another service is data analytics and AI solutions, which turn your data into insights, giving you a clearer view of trends and helping you make informed decisions in real time.
IBM Target Industries and Specializations:
Target industries: Financial services, healthcare, telecommunications, retail, and manufacturing.
Specialties: Cloud migration, artificial intelligence, data analytics, cybersecurity, and IT infrastructure management.
Pros and cons
Pros:
- 24/7 availability of support
- Innovative solutions for complex problems
- Strong knowledge base and specialized expertise
Cons:
- Higher pricing compared to competitors
- Complexity in service offerings
Tata Consultancy Services (TCS) offers IT outsourcing services focusing on AI, automation, and digital transformation, primarily for large enterprises. Their main client base includes companies looking for advanced automation solutions to improve operational efficiency and support data-driven decision-making.
Why I picked Tata Consultancy Services:
They provide specialized AI-driven services, including machine learning and data analytics, which can help your team leverage insights from complex data sets. TCS also offers end-to-end automation solutions, automating repetitive tasks to increase productivity. Their focus on AI and automation makes them ideal for businesses aiming to integrate cutting-edge technology into their operations.
Tata Consultancy Services Standout Services:
Tata Consultancy Services offers intelligent process automation that automates workflows across departments, helping your team reduce manual work and improve accuracy in routine tasks. They also provide predictive analytics that helps forecast trends, giving your business data-driven insights to make proactive decisions in rapidly changing environments.
Tata Consultancy Services Target Industries and Specializations:
Target industries: Banking and financial services, retail, healthcare, manufacturing, and telecommunications.
Specialties: Artificial intelligence, automation, digital transformation, cloud solutions, and data analytics​.
Pros and cons
Pros:
- Strong emphasis on AI and automation
- Extensive industry expertise across sectors
- Strong focus on data-driven insights
Cons:
- Limited flexibility in customized solutions
- Time zone differences may affect communication
Accenture provides IT outsourcing services that cover a wide range of business functions, from technology consulting to cloud transformation. Their main client base includes large enterprises seeking scalable, strategic solutions.
Why I picked Accenture:
They offer tailored support for large organizations needing complex, integrated IT solutions. Their expertise in managing IT infrastructure and providing custom digital transformation services makes them ideal for enterprises with unique operational demands. You’ll find their capabilities particularly suited to high-volume, global operations requiring consistent, long-term support.
Accenture Standout Services:
Accenture offers digital workplace solutions that help your team stay connected and productive, providing tools and support for remote and hybrid work setups. They also deliver cybersecurity services focused on protecting your organization’s sensitive data, which addresses common security concerns for large enterprises managing complex IT systems.
Accenture Target Industries and Specializations:
Target industries: Banking, healthcare, telecommunications, retail, and energy.
Specialties: Digital transformation, cloud migration, data analytics, cybersecurity, and artificial intelligence.
Pros and cons
Pros:
- Strong project management capabilities
- Excellent at diagnosing complex issues
- Extensive digital transformation options
Cons:
- Limited adaptability for certain project frameworks
- Potential resource gaps in certain roles
Capgemini provides IT outsourcing services that focus on cloud transformation, digital innovation, and data analytics, serving businesses across various sectors, especially large enterprises. Their main client base includes companies aiming to modernize and improve operational flexibility through cloud-based solutions.
Why I picked Capgemini:
They specialize in helping businesses transition to cloud infrastructure, offering services that support migration, integration, and optimization of cloud environments. Capgemini also provides consulting for digital transformation, making them ideal for enterprises seeking a future-ready IT strategy. With their advanced data solutions, your team can gain insights to drive growth and streamline operations effectively.
Capgemini Standout Services:
Capgemini offers cloud integration solutions that enable your team to consolidate applications and data across cloud platforms, simplifying workflows and enhancing accessibility. They also provide AI-driven analytics to help your business gain insights from data, making it easier to predict trends and make informed decisions across departments.
Capgemini Target Industries and Specializations:
Target industries: Aerospace and defense, banking and capital markets, manufacturing, energy and utilities, and telecoms.
Specialties: Cloud services, data and artificial intelligence, cybersecurity, intelligent industry, and enterprise management.​
Pros and cons
Pros:
- Strong global presence for local support
- Flexible scalability for changing business needs
- Consistent delivery of technical support
Cons:
- Pricing can be high for smaller projects
- Communication challenges in cross-border teams
Wipro provides IT outsourcing services that include cybersecurity, digital transformation, and data management, catering mainly to large organizations needing tight security protocols. Their client base includes companies aiming to safeguard sensitive data and ensure regulatory compliance.
Why I picked Wipro:
They focus on providing cybersecurity solutions that address risks from evolving digital threats, including threat intelligence and vulnerability management services. Wipro’s managed security services offer real-time monitoring, helping your team stay proactive against cyber threats. Their expertise in regulatory compliance also ensures your business meets global security standards efficiently.
Wipro Standout Services:
Wipro offers identity and access management solutions, helping your team control user access to sensitive data, which is essential for preventing unauthorized data breaches. They also provide cloud security services that protect data across cloud environments, ensuring your organization can leverage cloud resources securely and comply with industry regulations.
Wipro Target Industries and Specializations:
Target industries: Banking, healthcare, manufacturing, retail, and automotive.
Specialties: Cybersecurity, artificial intelligence, digital transformation, cloud services, and data analytics.
Pros and cons
Pros:
- Strong data protection protocols
- Excellent disaster recovery options
- Experienced in regulatory compliance
Cons:
- Time zone differences affect communication
- Lengthy onboarding for complex setups
ScienceSoft provides IT outsourcing services focused on software development, cybersecurity, and IT consulting, serving primarily small businesses and startups. Their main client base includes companies looking for cost-effective, scalable solutions to support their growth.
Why I picked ScienceSoft:
They offer tailored services for SMBs, including flexible engagement models that adapt to different budgets and project scales. ScienceSoft’s expertise in early-stage technology consulting makes it a fit for startups needing guidance on product development and market readiness. Their approach to cybersecurity also ensures reliable data protection for smaller businesses without dedicated IT resources.
ScienceSoft Standout Services:
ScienceSoft offers IT infrastructure consulting to help your team set up scalable, efficient IT systems suited for growth, ideal for businesses that need foundational IT support. They also provide custom software development tailored to your specific needs, ensuring that small businesses and startups can develop unique solutions without investing in extensive in-house development teams.
ScienceSoft Target Industries and Specializations:
Target industries: Healthcare, financial services, manufacturing, retail, and telecommunications.
Specialties: Custom software development, IT infrastructure consulting, cybersecurity, cloud solutions, and data analytics​.
Pros and cons
Pros:
- Customizable service packages for startups
- Strong focus on client communication
- Expertise in early-stage tech consulting
Cons:
- Limited scalability for larger enterprises
- Limited industry-specific knowledge in niche areas
EPAM Systems provides IT outsourcing services that focus on product engineering, software development, and digital platform solutions for businesses looking to innovate and scale. Their main client base includes companies aiming to launch or improve digital products quickly and efficiently.
Why I picked EPAM Systems:
They offer in-depth product engineering services, from conceptual design to full-scale development, which is ideal if your team needs end-to-end support for launching new digital products. EPAM’s agile approach allows businesses to rapidly iterate and adapt products based on market feedback. Additionally, their expertise in digital platform development ensures that your product remains scalable and future-ready as your business grows.
EPAM Systems Standout Services:
EPAM Systems offers digital experience design to help your team craft engaging, user-centered interfaces that enhance customer interaction and retention, which is essential for digital product success. They also provide cloud migration solutions to securely transition your applications to the cloud, making it easier to scale and manage your infrastructure as your product grows.
EPAM Systems Target Industries and Specializations:
Target industries: Financial services, life sciences and healthcare, retail, media and entertainment, and telecommunications.
Specialties: Product engineering, digital transformation, cloud migration, data analytics, and cybersecurity.
Pros and cons
Pros:
- Flexible scaling for projects of any size
- Strong focus on product engineering
- Skilled in end-to-end project management
Cons:
- Communication challenges due to global teams
- Limited flexibility in contract terms
Infosys provides IT outsourcing services focused on digital transformation, data analytics, and technology consulting, primarily serving financial institutions and large businesses. Their client base includes companies looking for specialized solutions in regulatory compliance and data security.
Why I picked Infosys:
They offer a range of financial industry-specific solutions, making them ideal for businesses handling complex financial data and regulatory requirements. Their expertise in data analytics supports risk assessment, while their advanced cloud solutions enable secure, efficient data storage. Infosys also provides consulting to guide financial institutions through evolving digital landscapes.
Infosys Standout Services:
Infosys offers automation services that help reduce manual tasks in financial workflows, saving time and reducing errors for your team. They also provide cloud migration solutions to support secure and scalable data management, essential for financial businesses handling sensitive customer information.
Infosys Target Industries and Specializations:
Target industries: Financial services, healthcare, retail, telecommunications, and energy.
Specialties: Digital transformation, cloud migration, data analytics, cybersecurity, and artificial intelligence.
Pros and cons
Pros:
- Flexibility in scaling resources quickly
- Wide range of consulting and IT solutions
- Strong cybersecurity and data protection measures
Cons:
- Less familiarity with niche industries
- Costly for small or mid-sized projects
Ntiva provides IT outsourcing services focusing on managed IT support, cybersecurity, and cloud solutions, primarily serving small and medium-sized businesses across various industries. Their main client base includes companies within the U.S. seeking reliable, localized IT support.
Why I picked Ntiva:
They offer a range of managed IT support services designed to keep your team’s tech running smoothly, from helpdesk support to proactive monitoring. Ntiva’s cybersecurity services are tailored to protect against common threats faced by U.S.-based businesses. With their cloud solutions, you can ensure secure, scalable access to data without extensive in-house IT resources.
Ntiva Standout Services:
Ntiva offers vCIO services that provide strategic IT guidance tailored to your business goals, helping you plan and execute tech solutions effectively without needing a full-time executive. They also provide backup and disaster recovery solutions to ensure that your data is safe and easily restorable, reducing downtime and helping your team maintain productivity during disruptions.
Ntiva Target Industries and Specializations:
Target industries: Government contracting, nonprofits, law firms, financial services, and healthcare.
Specialties: Managed IT services, co-managed IT support, cybersecurity, cloud solutions, and IT consulting.
Pros and cons
Pros:
- Highly responsive 24/7 customer support
- Knowledgeable in U.S. regulatory compliance
- Specialized in small and medium business needs
Cons:
- Limited geographic reach outside the U.S.
- Occasional delays during peak support times
Dataprise provides IT outsourcing services with a focus on cybersecurity, compliance, and managed IT support for businesses that prioritize regulatory adherence. Their main client base includes companies in regulated industries seeking secure, compliant IT solutions.
Why I picked Dataprise:
They offer specialized compliance services that address complex regulations, helping your team navigate industry standards like HIPAA and GDPR. Dataprise’s managed IT support includes proactive monitoring to keep your systems compliant and minimize risks. Their cybersecurity solutions provide an added layer of protection tailored to compliance-focused needs, making them ideal for highly regulated sectors.
Dataprise Standout Services:
Dataprise offers managed detection and response (MDR) services, which provide 24/7 monitoring to detect and mitigate security threats in real-time, reducing risks for compliance-sensitive operations. They also provide IT consulting for compliance frameworks to help your team establish practices that align with industry regulations, ensuring smooth audits and minimizing compliance gaps.
Dataprise Target Industries and Specializations:
Target industries: Healthcare, banking, legal, government, and nonprofit.
Specialties: Managed IT support, cybersecurity, compliance management, disaster recovery, and cloud services.
Pros and cons
Pros:
- Excellent compliance and security expertise
- Personalized IT solutions for unique needs
- Proactive approach to system monitoring
Cons:
- Initial onboarding can be costly
- Custom solutions may increase overall costs
Other IT Outsourcing Agencies
Here are some additional IT outsourcing agencies that didn’t make it onto my shortlist, but are still worth checking out:
- DXC Technology
Best for government projects
- Cognizant
Best for healthcare IT solutions
- Alithya
Best for digital transformation services
- Hitachi Solutions
Best for Microsoft technology expertise
- Relevant Software
Best for scalable software solutions
- StratusPointIT
Best for remote and in-person U.S. IT support
- EMKAL
Best for managed IT services in Canada
- Intersog
Best for nearshore software engineering
- Chetu
Best for custom software development
- BairesDev
Best for Latin American IT talent
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What are IT Outsourcing Agencies?
IT outsourcing agencies are companies that handle your IT needs using external resources. They might offer things like managing your network and servers, developing software applications and systems, providing cybersecurity solutions and monitoring, handling IT support and troubleshooting, and offering cloud migration and management.
IT managers, finance teams, and small to mid-sized businesses often use these agencies to cut costs, access specialized skills, or tackle tech projects that need extra manpower.
IT Outsourcing Agencies Selection Criteria
When selecting the best IT outsourcing agencies to include in this list, I considered common business needs and pain points that these providers address. This included things like reducing operational costs and accessing specialized expertise. I also used the following framework to keep my evaluation structured and fair:
Core Services (25% of total score)
To be considered for inclusion in this list, each provider had to offer these basic services:
- Managing IT infrastructure
- Providing cybersecurity solutions
- Software development and maintenance
- Cloud management and migration
- IT support and help desk
Additional Standout Services (25% of total score)
To help further narrow down the competition, I also looked for unique or especially valuable services, such as:
- Data analytics and AI integration
- DevOps and automation support
- Compliance and regulatory consulting
- Disaster recovery planning
- Internet of Things (IoT) solutions
Industry Experience (10% of total score)
To get a sense of the industry experience of each provider, I considered the following:
- Working with industry-specific compliance requirements
- Expertise in regulated sectors like finance or healthcare
- Long-term clients in various industries
- Proven case studies and success stories
- Understanding of niche business challenges
Onboarding (10% of total score)
To evaluate the onboarding experience for each provider, I considered the following:
- Speed of initial setup and integration
- Clarity of onboarding documentation
- Availability of training resources
- Dedicated onboarding specialists
- Flexibility in adapting to client needs
Customer Support (10% of total score)
To assess the level of customer support each provider offers, I considered the following:
- 24/7 availability of support channels
- Access to dedicated account managers
- Response time to service requests
- Support for multiple languages
- Availability of self-service resources
Value For Price (10% of total score)
To evaluate the pricing and potential ROI of working with each provider, I considered the following:
- Transparent pricing models
- Flexibility in contract terms
- Discounts for long-term agreements
- Comparison with industry-standard rates
- Clear cost-benefit analysis
Customer Reviews (10% of total score)
To get a sense of the overall satisfaction of existing customers, I considered the following when reading customer reviews:
- Feedback on service reliability
- Comments on response time and support
- Ease of communication with the team
- Satisfaction with project outcomes
- Willingness to recommend to others
Key IT Outsourcing Agency Services
When selecting an IT outsourcing agency, keep an eye out for the following key services:
- IT infrastructure management: Ensures stable and efficient operation of your IT systems.
- Cybersecurity solutions: Safeguards your organization’s data and protects against cyber threats.
- Cloud migration and management: Assists in moving workloads to the cloud and optimizing cloud resources.
- Software development: Provides custom-built applications to meet unique business requirements.
- Help desk support: Offers technical assistance and resolves issues for end-users.
- Data analytics: Gathers and analyzes data to help you make informed business decisions.
- Disaster recovery planning: Develop strategies for minimizing downtime and data loss during outages.
- DevOps services: Enhances collaboration between development and operations to speed up deployment.
- Compliance consulting: Ensures your organization meets industry standards and regulatory requirements.
- IoT solutions: Connects physical devices and systems for improved operational efficiency and data insights.
Benefits of IT Outsourcing Agencies
Partnering with an IT outsourcing agency offers several benefits for your team and your business. Here are a few you can look forward to:
- Cost savings: Reduces expenses by eliminating the need for in-house IT staff.
- Access to expertise: Provides skilled professionals who specialize in various tech areas.
- Scalability: Adjusts resources to fit your changing business needs.
- Focus on core activities: Free up your team to concentrate on strategic projects.
- 24/7 support: Ensures your systems are monitored and supported around the clock.
- Faster project delivery: Speeds up implementation with experienced teams ready to deploy.
- Improved security: Strengthens your defenses against cyber threats and data breaches.
Costs and Pricing Structures of IT Outsourcing Agencies
IT outsourcing agencies typically come at a custom price to accommodate various business needs, sizes, and circumstances. Providers generally work within one of the following pricing structures:
- Fixed project fee: Charges a set price for completing a specific project.
- Hourly rate: Bills based on the actual hours spent on your project.
- Retainer model: Provides ongoing support for a monthly fee.
- Per-user pricing: Costs depend on the number of users or employees.
- Scope of work (SOW): Adjusts costs based on the defined project deliverables.
Key Factors That Influence IT Outsourcing Agency Pricing
Beyond the specific pricing model, here are some additional factors that can influence the cost of IT outsourcing agencies:
- Level of customization: Higher customization usually leads to increased costs due to more specialized work.
- Technical expertise: For businesses needing highly specialized services or specific competencies that come from many years of experience, you can expect to pay more for these high-quality IT service providers.
- Industry compliance: Meeting industry-specific regulations can add to the complexity and cost.
- Project duration: Longer projects may involve more resources and higher expenses.
- Number of users: More users or endpoints typically increase overall costs.
- Data security requirements: Extra security measures can drive up the price, especially in regulated industries.
- Geographic location: Rates may vary depending on where your outsourcing team is based.
- Integration with existing systems: Connecting new solutions to your current infrastructure may require additional resources.
- Application development and web development: If you require custom infrastructure, mobile app development, or custom software development services this will lead to higher costs.
Being aware of these factors before you start seeking out custom quotes from providers helps you get a sense of what to expect, and compare and contrast quotes more effectively.
IT Outsourcing Agencies: FAQs
Here are some answers to common questions about IT outsourcing agencies:
Can IT outsourcing agencies handle sensitive data securely?
Yes, many IT outsourcing agencies have strong security protocols in place to protect your data. It’s important to ask about their certifications, compliance with industry standards, and specific measures they take to secure your information. Make sure they meet your company’s privacy and data protection needs.
What’s the typical timeframe for getting started with an IT outsourcing agency?
It varies depending on the complexity of your project and the IT team’s capacity. Some agencies can get started in a few weeks, while others may need months to onboard, especially for larger or more complex projects. Clear communication about your timeline needs is essential to avoid delays in this business process.
How do agencies charge for their services?
Most IT outsourcing agencies offer flexible pricing models like hourly rates, fixed project fees, or monthly retainers. The cost often depends on the scope of work, the skills required, and the duration of the project. Make sure you understand the pricing structure before signing any agreements.
What if I need ongoing support after the project is completed?
Many IT outsourcing companies offer post-project support and maintenance services. This can include troubleshooting, updates, tech expertise, and general IT support as needed. It’s a good idea to confirm if ongoing support is included in your contract or if it comes at an additional cost.
How do I ensure that outsourcing doesn’t disrupt my existing operations?
Effective communication is key to a smooth transition when outsourcing IT services. Establishing clear expectations, timelines, and processes with the service provider will help minimize disruptions. Regular check-ins and progress reports can also keep everything on track and aligned with your business goals.
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