Le 10 migliori soluzioni gratuite di software helpdesk recensite nel 2026

Freshservice positions itself as helpdesk software that does more than just ticket logging by combining traditional support desk functions with structured IT service management practices, so your team can handle incoming requests, route issues, and manage service work from a single place. It’s built for IT teams, internal support groups (like HR or facilities), and businesses that want a helpdesk with ticketing, self-service, and automation capabilities that reduce manual work across service operations.

Why I Picked Freshservice

I picked Freshservice for its AI-powered service desk, which simplifies the user experience with drag-and-drop workflows. The platform's incident management feature automates ticket routing, ensuring quick resolution times, a crucial need for any helpdesk software.

Additionally, Freshservice's change management capabilities allow you to streamline compliance tracking, which is invaluable for maintaining operational integrity. Built-in automation and SLA management help you assign work and monitor service performance without manual oversight. When you want a helpdesk that connects ticket work with broader operational context and enforcement of service expectations, Freshservice delivers that balance.

Freshservice Key Features

In addition to its core functionalities, Freshservice provides several other features that enhance its utility as a helpdesk solution:

• Omnichannel Support: Manages support across platforms like email and Slack, ensuring seamless communication.
• Service Catalog: Offers a unified portal for all service requests, making it easy for users to find what they need.
• Knowledge Management: Centralizes information, reducing the workload on support agents by facilitating self-service.
• Asset Management: Tracks hardware and software assets alongside tickets, giving your helpdesk context about what’s being supported and its history.

Freshservice Integrations

Integrations include Microsoft Teams, Slack, Google Workspace, Jira, Dropbox, AWS, Azure, Zapier, Trello, and Salesforce.

For businesses that want a straightforward, effective customer support solution, Freshdesk is a practical choice. Built with small businesses and startups in mind, it includes the core tools you need to handle customer service without unnecessary complexity. By centralizing ticketing across email and social media, Freshdesk helps your team manage customer inquiries in one place, so you can spend more time building strong customer relationships instead of juggling channels.

Why I Picked Freshdesk

I picked Freshdesk because of its integration of AI-driven ticketing and automation features that cater to the needs of businesses looking to optimize their customer support operations. The platform's AI-powered ticketing system significantly reduces ticket resolution time, allowing your team to focus on more strategic tasks. Additionally, Freshdesk's Freddy AI offers valuable insights and automates repetitive tasks, helping you enhance efficiency and productivity without the need for extensive manual intervention.

Freshdesk Key Features

In addition to its AI-driven capabilities, I also found Freshdesk to offer a range of other valuable features for free helpdesk software:

• Integrated Ticketing System: Manage customer queries from email and social media in one place, ensuring no request goes unanswered.
• Knowledge Base: Create a self-service portal where customers can find answers to their questions, reducing the load on your support team.
• Collaboration Tools: Enable your team to work together on tickets, ensuring that complex issues are resolved efficiently.
• Reporting and Analytics: Gain insights into ticket trends and team performance to make informed business decisions.

Freshdesk Integrations

Integrations include Slack, MS Teams, Shopify, Playvox, Facebook, WhatsApp, QuickBooks, Google Workspace, Trello, and Salesforce.

Tidio is a live chat and helpdesk platform that combines a multichannel inbox, ticketing, AI-powered chat automation, and a real-time visitor list into a single interface for customer support teams.

Who Is Tidio Best For?

Tidio is a strong fit for small ecommerce businesses and startups that need a free, easy-to-deploy customer support tool with built-in chat and automation.

Why I Picked Tidio

Tidio is one of my top picks because I love how its Flows builder makes chatbot automation genuinely accessible without writing a single line of code. You get a drag-and-drop visual editor, 40+ pre-built templates for scenarios like abandoned cart recovery and FAQ handling, and trigger-based logic that fires at specific moments in a visitor's journey. I also find the scroll-depth trigger and mobile-specific action paths useful for teams that want precision in how and when automations run.

Tidio Key Features

• Multichannel inbox: Manage live chat, email, Instagram, Messenger, and WhatsApp conversations from a single shared inbox.
• Lyro AI agent: An AI-powered agent that handles incoming support questions using your knowledge base content to generate responses.
• Ticket management: Convert conversations into support tickets, assign priority levels, and route tickets to the right agent automatically.
• Canned responses: Create and store pre-written reply templates that agents can insert instantly during live chats.

Tidio Integrations

Tidio offers native integrations with Shopify, WordPress, Zendesk, WhatsApp, Instagram, Messenger, ActiveCampaign, Agile CRM, and BigCommerce, among others. It connects with Zapier and provides an OpenAPI for custom integrations.

What's Free?

Tidio offers a free-forever plan that includes 50 billable conversations per month, up to 10 agent seats, live chat, ticketing, a live visitors list, basic analytics, and 50 one-time Lyro AI conversations. All paid plans also come with a 7-day free trial that doesn't require a credit card.

Help Scout offers a helpdesk platform designed for teams that want to manage customer conversations with clarity and structure. It’s a good fit for small businesses, SaaS companies, and support teams looking for a shared inbox, automation, and a built-in knowledge base. If you need a free solution that balances collaboration with customer self-service, Help Scout is worth considering.

Who Is Help Scout Best For?

Help Scout suits small to midsize businesses and support teams that need a collaborative helpdesk with strong customer communication tools.

Why I Picked Help Scout

For teams that need to meet strict data privacy standards, I picked Help Scout because it offers a HIPAA-ready compliance option. This is especially important for healthcare organizations or any business handling sensitive health information. Help Scout’s HIPAA-ready plan includes features like secure data handling and signed Business Associate Agreements (BAAs), which are essential for regulatory compliance. These capabilities make it a practical choice if you’re searching for a free helpdesk solution that can scale to meet HIPAA requirements as your needs grow.

Help Scout Key Features

Some other features that stand out for helpdesk teams include:

• Shared inbox: Manage and assign customer conversations across your team from a single, organized inbox.
• Knowledge base (Docs): Create and maintain a searchable self-service portal for customers to find answers on their own.
• Automated workflows: Set up rules to automate repetitive tasks like ticket routing, tagging, and prioritization.
• In-app messaging: Communicate with customers directly inside your product or website using targeted messages.

Help Scout Integrations

Integrations include Salesforce, Shopify, WhatsApp, HubSpot, Jira, Linear, Stripe, Slack, FullStory, and WooCommerce.

What's Free?

Help Scout offers a free-forever plan for individuals or small teams. The free plan includes 1 shared inbox, 1 public knowledge base, up to 100 contacts per month, and limited saved replies, but does not include AI tools or most advanced features.

SuperOps offers a smart solution for businesses looking for free helpdesk software, particularly appealing to Managed Service Providers and IT teams. By incorporating AI-driven tools and centralized communication, it allows for efficient ticket management and automation of repetitive tasks, enhancing operational efficiency and client satisfaction. This platform addresses challenges like slow ticket resolution and fragmented communication, making it a valuable choice for organizations aiming to improve support operations without significant costs.

Why I Picked SuperOps

I picked SuperOps because it combines AI-driven ticket management with automation capabilities, offering a compelling option in the free helpdesk software realm. Its AI-powered communication tools provide clarity and quick ticket summaries, reducing response times significantly. Additionally, the platform automates SLA management and integrates help desk and service desk functionalities, providing users with a comprehensive tool to address their support needs effectively.

SuperOps Key Features

In addition to its AI-driven ticket management, SuperOps offers several other valuable features for helpdesk operations:

• Unified Runbooks: Streamline approvals and automate routine tasks with customizable workflows that enhance operational efficiency.
• Asset Management: Keep track of all hardware and software assets in one place, ensuring better control and decision-making.
• Patch Management: Automate the deployment of software updates and patches, reducing vulnerabilities and enhancing security.
• Mobile Device Management: Manage and secure mobile devices across your organization, ensuring compliance and data protection.

SuperOps Integrations

Integrations include Azure AD, Bitdefender, SentinelOne, Webroot, QuickBooks, ConnectWise Control, Stripe, Splashtop, ESET, and TeamViewer.

Raiseaticket is a cloud-based helpdesk platform designed for businesses seeking efficient ticket management and customer support solutions. It serves a variety of industries by offering tools for ticket organization and customer communication.

Why I picked Raiseaticket: The free version is perfect if you prefer cloud hosting without additional costs. You can manage tickets efficiently with email ticketing and an intuitive dashboard. Raiseaticket allows unlimited agents, making it a cost-effective option for growing teams, while its cloud hosting capabilities provide flexibility and ease of access for remote support teams.

Standout Features and Integrations:

Features include a customizable ticketing system that lets you tailor workflows to your business needs. You can set up automated responses to improve response times and customer satisfaction. Raiseaticket also offers a reporting tool to track support performance.

Integrations include Slack, Microsoft Teams, Google Workspace, Office 365, and more.

What's free?

Raiseaticket offers a free-forever plan with no limits on agents, but it may limit access to advanced features and customization.

ProProfs Help Desk is an AI-driven ticketing and support software designed for businesses aiming to improve customer service efficiency. It's ideal for companies in sectors such as IT, e-commerce, and hospitality, offering centralized ticket management and omnichannel support.

Why I picked ProProfs Help Desk: The free plan is perfect for single users who need efficient ticket management. It offers AI-powered support to resolve tickets quickly and centralizes queries via various channels, such as email and chat, while simplifying team collaboration features with shared inboxes. ProProfs stands out for making ticket management straightforward and effective, allowing ticket data to be exported for reporting in tools such as BigQuery or Snowflake.

Standout Features and Integrations:

Features include ticket assignment automation and canned responses to save time. The performance reporting feature provides insights into metrics like response times, helping you improve service quality. Customer satisfaction surveys allow you to gather feedback to improve your support.

Integrations include Salesforce, Slack, Shopify, BigCommerce, Jira, ClickUp, Microsoft Dynamics CRM, and more.

What's free?

The free plan is available for single users, with limitations on the number of agents and advanced features.

GLPI is open-source IT asset management and helpdesk software for organizations that need to manage their IT resources and support tickets. It provides tools for tracking assets, managing inventory, and organizing helpdesk requests.

Why I picked GLPI: The free version offers substantial IT asset and resource management capabilities without additional costs. GLPI allows you to handle support tickets and monitor inventory. You can transform and load GLPI data into Redshift and Snowflake using an ETL tool such as Airbyte.

Standout Features and Integrations:

Features include advanced inventory management and transformation capabilities to help you track hardware and software assets and manage raw data. The software also provides a ticketing system that organizes and prioritizes support requests. Additionally, GLPI offers reporting tools to provide insight into asset usage and helpdesk performance.

Integrations include Microsoft Active Directory, LDAP, Apache Directory, and more.

What's free?

GLPI offers a free-forever plan with full access to its asset management and helpdesk features, though it may require technical expertise for setup.

Spiceworks is free IT management, helpdesk, and data integration software designed for IT professionals and teams that manage big data environments and regularly extract data. It provides tools for managing helpdesk tickets, data pipelines, network inventory, IT reporting, data processing, batch processing, and data replication.

Why I picked Spiceworks: The free version is ideal for IT professionals seeking an IT management solution. Its features allow you to manage helpdesk tickets efficiently. Spiceworks provides detailed reporting and asset tracking capabilities. Its focus on IT management makes it a great choice for tech-heavy environments.

Standout Features and Integrations:

Features include network monitoring that lets you keep an eye on your infrastructure. The software also offers IT hardware and software asset management, as well as a user portal where team members can submit and track tickets.

Integrations include Microsoft Active Directory, LDAP, AlienVault, Webroot SecureAnywhere, NetClarity, and more.

What's free?

Spiceworks offers a free-forever plan with no user limits, but it may restrict premium support and advanced features.

osTicket is widely-used open-source helpdesk software designed for businesses of all sizes that need efficient ticket management and workflow optimization options. It offers tools to simplify customer support through email integration and ticket tracking. Ticket information can be extracted and transformed using ETL tools including Talend Open Studio and Informatica.

Why I picked osTicket: The free version is perfect for businesses that rely heavily on email communication. You can manage tickets efficiently through its email integration feature. osTicket supports unlimited users, making it a cost-effective solution for growing teams.

Standout Features and Integrations:

Features include a customizable ticketing system that lets you set up workflows and load data as needed. The system also provides automated responses to improve response times, automate data transformation, manage dependencies, support orchestration, and maintain strong data quality across ETL solutions and data ingestion pipelines. Additionally, osTicket offers a client portal where customers can track their ticket status.

Integrations include Microsoft Exchange, Gmail, Office 365, LDAP, Microsoft Active Directory, and more.

What's free?

osTicket offers a free-forever plan with no user limits, though it may require technical expertise for setup and customization.