Les 24 meilleurs logiciels de support à distance pour les équipes informatiques en 2026

Atera is a remote IT management platform built for managed service providers (MSPs) and IT teams. Its main focus is providing real-time remote monitoring, access, and automation across client systems, with remote support as one of its core capabilities.

Why I Picked Atera: I picked Atera because its remote support functionality is tightly integrated with its larger remote monitoring and management (RMM) suite. That means you can handle troubleshooting and repairs while also monitoring device health, patching software, and managing tickets—all from one platform. The AI-powered ticketing tool categorizes issues by keyword and generates ticket summaries to speed up resolution. This helps your team handle support requests more efficiently and reduces manual overhead during remote sessions.

Standout Features and Integrations:

Features includes unattended remote access, allowing you to resolve issues without user interaction. Multi-monitor support helps you work across multiple displays when troubleshooting complex setups. You can also launch remote sessions through its integration with Splashtop.

Integrations include Microsoft Teams, Slack, ServiceNow, Okta, Azure Active Directory, Microsoft Outlook, WhatsApp Notifications, monday.com, Jira Software Cloud, Acronis Cyber Protect Cloud, Google Sheets, and ChatGPT (OpenAI).

SetMe is an advanced remote desktop solution designed to provide secure access and control over remote computers from anywhere in the world.

Why I picked SetMe: It offers end-to-end encryption using WebRTC technology, ensuring secure, real-time connections. This is crucial for maintaining data security during remote sessions and file transfers, a significant benefit for businesses that prioritize data protection. Furthermore, SetMe supports cross-platform functionality, enabling connections between Mac and Windows devices while facilitating easy file transfers. This is particularly advantageous for organizations with mixed IT environments.

SetMe Standout Features and Integrations:

Features include advanced reporting and user management capabilities that provide critical insights into user activities. Additionally, the software's ability to manage multiple sessions simultaneously increases productivity by allowing multitasking, a key advantage for support teams handling numerous requests.

Integrations are not available with SetMe.

SuperOps is a PSA-RMM software designed for managed service providers (MSPs). It offers a comprehensive range of features, like IT management, help desk management, and workflow automation.

Why I picked SuperOps: I like that SuperOps allows MSPs to manage entire IT infrastructures remotely, with the ability to provide support using the service desk feature. This feature allows technicians to view all contextual information about a ticket and communicate with customers to find solutions. It also allows technicians to collaborate internally with its in-platform collaboration tools, which helps facilitate remote support.

SuperOps Standout Features and Integrations:

Features include extensive automation capabilities, like automatic time tracking, ticket assignment, and scheduling, as well as event-based triggers for various kinds of workflows and repetitive tasks. It also supports automated invoicing and recurring payments. Its RMM capabilities include policy, asset, patch, network, and desktop management.

Integrations include Splashtop, TeamViewer, Bitdefender, Xero, QuickBooks, Stripe, SentinelOne, Guardz, Hudu, Emsisoft, Microsoft Azure, and Webroot.

Deel IT is a global IT management platform that helps businesses standardize and automate their IT operations across 130+ countries. It enables teams to efficiently procure, deploy, and manage IT assets while ensuring security and compliance. 

Why I picked Deel: I like Deel IT’s automated onboarding and offboarding workflows. When a new employee joins, the platform ensures they receive a pre-configured device with security measures like mobile device management (MDM) and endpoint protection already in place. It also allows IT admins to grant or revoke app access remotely, ensuring that departing employees no longer have access to sensitive company data. 

Deel Standout Features and Integrations:

Features include global device tracking, which gives IT teams real-time visibility into all deployed assets, allowing them to monitor device health and enforce security policies. The platform also provides 24/7 hardware support, enabling businesses to outsource troubleshooting and repairs while ensuring that replacement devices are quickly available when needed. 

Integrations include QuickBooks, Workday, UKG, SAP, Netsuite, Carta, Xero, Greenhouse, Slack, Microsoft Teams, Okta, and OneLogin.

Front is a customer communication platform with powerful remote support software features like a team inbox that can improve response times and workflows.

Why I picked Front: Front caught my eye because it lets users access and manage emails, social media messages, chats, and SMSes in a shared inbox. It lets teams assign conversations to specific team members to ensure accountability. Team members can leave comments within conversations to share relevant information or seek input from others.

Front Standout Features and Integrations:

Features I want to highlight are collision detection, which prevents duplicate responses by alerting team members when someone else is working on a conversation. With automated workflows, you can set up rules and automation to streamline repetitive tasks (e.g., if an agent doesn’t reply to an email within 30 minutes, tag it as an SLA breach). You also get real-time notifications about updates and progress to stay informed.

Integrations are available natively for 50+ tools, including Asana, ClickUp, Drift, HipChat, Intercom, Jira, PagerDuty, Outreach, and Salesforce. APIs and Zapier connection are available.

GoToMyPC is a remote desktop software that allows users to access their computers from any internet-connected device, providing the ability to work from any location. It offers secure and immediate access to your PC through a web browser, making it ideal for professionals who need to connect to their office computers from home or while on the move. 

Why I picked GoToMyPC: GoToMyPC offers robust security features that make it a reliable choice for remote support. When you connect remotely, it uses end-to-end encryption with 128-bit AES to keep your data private and secure. This means that everything you do during a session is protected from unauthorized access. The software also requires multiple nested passwords and a unique access code for each machine, adding an extra layer of security. 

GoToMyPC Standout Features and Integrations:

Features include remote sound, which lets you listen to audio from your remote computer on your local device, useful for monitoring alerts or notifications. The guest invite feature allows you to grant temporary access to your computer, facilitating collaboration or troubleshooting sessions. Additionally, active connectivity monitoring provides real-time status of your connection, helping you ensure a stable remote session. 

Integrations include RADIUS.

TeamViewer is a remote access and support software solution that prioritizes security and privacy while maintaining simplicity.

Why I picked TeamViewer: I picked TeamViewer because it offers multi-platform access for Windows, macOS, Linux, and iOS and Android mobile devices. You can connect from mobile to PC, PC to mobile, and mobile to mobile. You can share your iPhone and iPad screens to a remote device, use its QuickSteps toolbars for shortcuts, and record sessions for training and auditing.

TeamViewer Standout Features and Integrations:

Features that stand out for me are that it can provide remote access for Augmented Reality (AR) and Virtual Reality (VR) devices, as well as Internet of Things (IoT) devices and sensors. It offers secure and encrypted connections with two-factor authentication (2FA) and support for HIPAA compliance. You can also share and transfer files with drag-and-drop functionality.

Integrations are available natively for Freshworks, Slack, ServiceNow, NinjaOne, Synology, Microsoft Teams, and Atlassian. APIs are available.

GoTo Resolve offers various remote support and monitoring tools that allow IT professionals to access and fix devices remotely.

Why I picked GoTo Resolve: I like how GoTo is compatible with Windows, macOS, and Linux operating systems, and IT professionals can access and fix devices remotely without the user's presence. IT professionals can easily navigate between multiple monitors during a support session and restart a device remotely without ending the support session.

GoTo Resolve Standout Features and Integrations:

Features that I appreciate are that you can generate diagnostic reports to identify hardware or software issues. It lets you invite other team members to view or control a support session for training or additional support. You can draw attention to specific parts of a screen during a support session with annotation tools.

Integrations are available natively for Zendesk, Microsoft Teams, Outlook, Docebo, Prezi, Hubspot, Marketo, ActiveDemand, and Zoho CRM.

With Zoho Assist, you can provide technical support for your customers, access files and folders remotely, and collaborate with team members in real-time.

Why I picked Zoho Assist: I like Zoho Assist’s ease of use yet robust features. You can remotely access devices, even unattended. Screen sharing, screen recording, file sharing, live chat, remote printing, and reboot — you get all this on multi-platform support, including Windows, Mac, Linux, and more.

Zoho Assist Standout Features and Integrations:

Features that I want to highlight are that you can use its whiteboard feature to draw diagrams, make annotations, or brainstorm ideas collaboratively. Zoho Assist supports Wake-on-LAN, allowing you to remotely turn on a device in sleep or hibernation mode. If you need to transfer the session to another technician, Zoho Assist makes it possible without interrupting the support session.

Integrations are available natively for Zendesk, Service Now, Jira, Freshdesk, Spiceworks, Zoho Desk, G Suite, Slack, ManageEngine ServiceDesk Plus, and Microsoft Teams.

ConnectWise ScreenConnect is a cloud-based solution that offers remote support, remote access, and remote meetings.

Why I picked ConnectWise ScreenConnect: I chose ConnectWise for its customization capabilities — you can add your brand identity elements like logos without coding. There are over 1,200 edit options; you can use custom URLs and white label your portal with icons, favicons, colors, and designs. You can even use your local language for menu items and embed TeamViewer into your site with an iframe.

ConnectWise ScreenConnect Standout Features and Integrations:

Features that I liked are its compatibility with ChromeOS, Windows, macOS, Linux, and Unix operating systems and browser support for Edge, Safari, Chrome, and Firefox. Technicians can enable a live stream session to resolve user issues in real-time. They can even save visual records for evidence and billing purposes.

Integrations are available natively for platforms like Acronis, ConnectWise PSA, Freshdesk, Solarwinds Passportal, and Zendesk.