Las 10 Mejores Alternativas a SysAid Elegidas para 2026
Lista corta de alternativas a SysAid
Una buena alternativa a SysAid ofrece una gestión de servicios de TI fiable, personalización flexible de flujos de trabajo y soporte para entornos complejos. Si estás buscando alternativas a SysAid, seguramente buscas herramientas que gestionen tickets, automatización y administración de activos, sin sacrificar usabilidad ni escalabilidad.
Con tantas plataformas ITSM disponibles, es difícil saber cuáles realmente se adaptarán a los requisitos de tu equipo e integrarán con tus sistemas existentes. Esta lista te ayudará a comparar las principales alternativas a SysAid para 2026, para que puedas tomar una decisión informada y mantener tus operaciones IT funcionando sin problemas.
¿Qué es SysAid?
SysAid es una plataforma de software de gestión de servicios IT (ITSM) que ayuda a las organizaciones a gestionar solicitudes de soporte IT, automatizar flujos de trabajo y hacer seguimiento de activos. Ofrece funciones como gestión de tickets, portales de autoservicio e informes para ayudar a los equipos IT a resolver incidencias y mantener la calidad del servicio.
Los departamentos de IT utilizan SysAid para centralizar las operaciones de soporte, mejorar los tiempos de respuesta y asegurar el cumplimiento de los procesos internos y los estándares del sector.
Resumen de las mejores alternativas a SysAid
Esta tabla comparativa resume los precios de mis principales selecciones de alternativas a SysAid para ayudarte a encontrar la que mejor se ajuste a tu presupuesto y las necesidades de tu negocio.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for rapid cloud deployment | 14-day free trial + free demo available | From $19/agent/month (billed annually) | Website | |
| 2 | Best for integrated asset management | 30-day free trial + free demo available | From $39/month | Website | |
| 3 | Best for large-scale enterprise automation | Free demo available | Pricing upon request | Website | |
| 4 | Best for customizable workflow templates | Free trial + free demo available | Pricing upon request | Website | |
| 5 | Best for intuitive user interface design | 30-day free trial available | From $17/user/month | Website | |
| 6 | Best for multi-department service collaboration | 30-day free trial + free demo available | From $76/agent/month | Website | |
| 7 | Best for agile development teams | 7-day free trial + free plan available | From $20/month | Website | |
| 8 | Best for AI-driven incident resolution | Free trial + free demo available | Pricing upon request | Website | |
| 9 | Best for omnichannel support integration | Free trial + free demo available | From $19/agent/month (billed annually) | Website | |
| 10 | Best for proactive issue detection | Free demo available | Pricing upon request | Website |
Por qué confiar en nuestras reseñas de software
Llevamos probando y revisando software desde 2023. Como líderes tecnológicos, sabemos lo crítico y difícil que es tomar la decisión correcta al seleccionar software.
Invertimos en una investigación profunda para ayudar a nuestra audiencia a tomar mejores decisiones de compra de software. Hemos probado más de 2,000 herramientas para diferentes casos de uso tecnológicos y escrito más de 1,000 reseñas de software exhaustivas. Descubre cómo mantenemos la transparencia y nuestra metodología de revisión de software.
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Reseñas de alternativas a SysAid
A continuación encontrarás mis resúmenes detallados de las alternativas a SysAid que incluyo en mi lista corta. Mis análisis ofrecen una revisión a fondo de las características, mejores casos de uso e integraciones de cada plataforma para ayudarte a encontrar la mejor opción para la gestión de servicios de TI.
Freshservice stands out for IT teams that need to get up and running in the cloud quickly. It’s a strong fit for organizations looking to modernize their service desk with a cloud-based solution that avoids heavy infrastructure or complex setup. With its rapid deployment and intuitive interface, Freshservice helps you deliver IT support and manage assets with minimal delay compared to SysAid and other legacy tools.
Why Freshservice Is a Good SysAid Alternative
If you need to deploy IT service management software without waiting weeks for setup, Freshservice is worth considering. I picked it because its cloud-native design lets you launch service desks, asset management, and incident tracking almost immediately.
Features like automated ticket routing and pre-built ITIL workflows help you start managing requests and changes right away. For teams that want to avoid the delays and complexity of on-premises solutions like SysAid, Freshservice offers a much faster path to value.
Freshservice Key Features
Some other features that make Freshservice appealing include:
- Service Catalog: Users can request IT and business services from a centralized catalog.
- Change Management: Track, approve, and document changes with built-in workflows.
- Knowledge Base: Build and maintain a searchable repository of solutions and FAQs.
- Mobile App: Manage tickets, assets, and approvals from anywhere using the mobile app.
Freshservice Integrations
Integrations include Microsoft 365, Azure Active Directory, Jira, Slack, Google Workspace, Okta, Salesforce, ServiceNow, and more.
Pros and Cons
Pros:
- Automates ticket assignment
- Provides multi-department employee onboarding
- Built-in arcade for agent gamification
Cons:
- CSS knowledge required for portal branding
- Rigid default ticket status fields
New Product Updates from Freshservice
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Freshservice Introduces a Reimagined IT Asset Management (ITAM) Experience
Freshservice introduces a reimagined IT Asset Management (ITAM) experience with continuous infrastructure discovery, dependency mapping, IPAM, and Software License Management. This update helps teams improve asset visibility and manage connected IT environments more effectively. For more information, visit Freshservice’s official site.
SolarWinds Service Desk brings asset management and service management together in one platform for IT teams that need tight control over hardware and software assets. The tool is a strong fit for organizations that want to track assets throughout their lifecycle while handling incidents, changes, and requests. Unlike SysAid, SolarWinds Service Desk offers native asset discovery and inventory features that help you connect devices, users, and tickets without extra add-ons.
Why SolarWinds Service Desk Is a Good SysAid Alternative
If asset management is a top priority for your IT team, SolarWinds Service Desk offers a more integrated approach than SysAid. I like that you can automatically discover, track, and manage hardware and software assets directly within the same platform you use for service requests. The tool links assets to incidents, changes, and users, so you always have context when resolving tickets.
For organizations that want to reduce manual asset tracking and improve visibility, SolarWinds Service Desk brings these capabilities together in a single system.
SolarWinds Service Desk Key Features
Some other features that make SolarWinds Service Desk appealing include:
- Service Catalog: Create and manage a menu of standardized service offerings for end users.
- Change Management: Track, approve, and document changes to IT systems with built-in workflows.
- Knowledge Base: Build a searchable library of articles to help agents and users resolve issues.
- Incident Management: Log, categorize, and prioritize incidents with automated ticket routing.
SolarWinds Service Desk Integrations
Integrations include Jira, Zendesk, Slack, Microsoft Teams, Zapier, TeamViewer, Dropbox, Microsoft Azure, and more.
Pros and Cons
Pros:
- Integrated risk detection for managed assets
- Automated hardware warranty data retrieval
- Automated hardware warranty data retrieval
Cons:
- Advanced API access requires Premier tier
- Per-device fees increase total ownership cost
ServiceNow is designed for organizations that need to automate complex IT service management processes at scale. It appeals to large enterprises and IT teams managing high volumes of requests across multiple departments. If you’re looking for advanced workflow automation and deep integration capabilities beyond what SysAid offers, ServiceNow stands out.
Why ServiceNow Is a Good SysAid Alternative
When I look for a solution that can handle large-scale enterprise automation, ServiceNow stands out for its advanced orchestration and workflow automation capabilities. The platform lets you automate complex IT processes and notifications across departments, reducing manual intervention and improving consistency.
Its service catalog and incident management modules are built to support high-volume, multi-team environments. If your organization needs to standardize and automate ITSM at scale, ServiceNow offers the depth and flexibility SysAid may lack.
ServiceNow Key Features
Some other features in ServiceNow that IT teams may find useful include:
- Change Management: Track, approve, and document changes to IT systems with configurable workflows.
- Knowledge Base: Create and maintain a searchable repository of articles and solutions for both end users and support staff.
- Virtual Agent: Use AI-powered chatbots to handle routine IT support requests and provide instant answers.
- Service Level Management: Define, monitor, and report on service level agreements (SLAs) to ensure IT support meets business expectations.
ServiceNow Integrations
Integrations include Microsoft Teams, Slack, Salesforce, Box, Zoom, and Okta.
Pros and Cons
Pros:
- Provides a highly configurable service catalog
- Offers advanced automation
- Handles multi-department IT workflows
Cons:
- Pricing is not transparent
- Requires significant setup time
Best for customizable workflow templates
ManageEngine ServiceDesk Plus is a go-to option for IT teams looking for flexible process design. The platform is especially useful for organizations that need to tailor IT workflows to fit unique requirements. If you want more control over workflow templates than SysAid provides, ServiceDesk Plus offers extensive customization options.
Why ManageEngine ServiceDesk Plus Is a Good SysAid Alternative
For teams that need to design IT processes around their own requirements, ManageEngine ServiceDesk Plus offers a level of workflow customization that’s hard to match. I like that you can build and modify workflow templates for incident, service request, and change management without heavy scripting.
The visual workflow builder lets you map out steps, approvals, and automations to fit your organization’s structure. If you want more flexibility than SysAid provides for tailoring ITSM processes, ServiceDesk Plus is a strong choice.
ManageEngine ServiceDesk Plus Key Features
Some other features that stand out in ManageEngine ServiceDesk Plus include:
- Asset Management: Track hardware and software assets throughout their lifecycle with built-in inventory tools.
- Self-Service Portal: Allow end users to submit tickets, search knowledge articles, and check ticket status from a centralized portal.
- SLA Management: Set up and monitor service level agreements to ensure timely resolution of IT issues.
- CMDB (Configuration Management Database): Maintain a detailed database of IT assets and their relationships to support impact analysis and change planning.
ManageEngine ServiceDesk Plus Integrations
Integrations include Microsoft Outlook, Microsoft 365, Jira, Microsoft Teams, and more.
Pros and Cons
Pros:
- Self-service portal supports ticket submission
- Includes built-in inventory tracking tools
- Customizable workflow automation templates
Cons:
- Limited integration options
- Reporting customization is limited
InvGate Service Management is worth considering if you’re looking for IT service management software with a focus on usability. Its interface is designed for clarity and easy navigation, making it a strong fit for teams that want to reduce training time and user frustration. InvGate Service Management stands apart from SysAid by prioritizing ease of use and a visually intuitive experience for both agents and end users.
Why InvGate Service Management Is a Good SysAid Alternative
What sets InvGate Service Management apart is its focus on a visually clear and organized interface, which can make a real difference for IT teams handling high ticket volumes. I picked it because features like customizable dashboards and drag-and-drop workflow design help teams quickly adapt the platform to their processes.
The tool also offers a unified portal for both agents and end users, reducing confusion and streamlining communication. For organizations that want to minimize onboarding time and support requests related to navigation, InvGate Service Management offers a user experience that stands out from SysAid.
InvGate Service Management Key Features
Some other features that make InvGate Service Management appealing include:
- Incident Management: Track, categorize, and resolve IT incidents through a structured ticketing system.
- Knowledge Base: Build and maintain a searchable library of articles for both agents and end users.
- SLA Management: Set, monitor, and enforce service level agreements to ensure timely ticket resolution.
- Asset Management: Link IT assets to tickets and monitor asset status directly within the platform.
InvGate Service Management Integrations
Integrations include Microsoft Teams, Office 365, OpenAI, Google Workspace, Outlook, and Okta.
Pros and Cons
Pros:
- Integrated ITAM with automated warranty tracking
- Drag-and-drop visual process workflow designer
- User-friendly interface design
Cons:
- Lacks real-time refresh capabilities
- Complicated database schema architecture
New Product Updates from InvGate Service Management
InvGate Adds KB Article Creation and PDF Indexing for AI Search
InvGate Service Management adds KB article creation shortcuts and AI indexing for PDF attachments in KB articles. The updates help teams improve knowledge coverage and make more support content searchable through AI features. For more information, visit InvGate Service Management’s official site.
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TOPdesk is worth a look if your organization needs to coordinate IT, facilities, and HR support from a single platform. The tool is designed for groups that want to break down silos and manage service requests across multiple departments. Unlike SysAid, TOPdesk emphasizes cross-team collaboration and shared workflows to deliver a unified service experience.
Why TOPdesk Is a Good SysAid Alternative
When you need to manage service delivery across IT, facilities, and HR, TOPdesk stands out for its multi-department collaboration capabilities. I appreciate how you can set up shared service desks, allowing different teams to handle requests from a single interface while keeping responsibilities clear.
The platform’s workflow engine supports cross-department ticket routing and escalation, so nothing falls through the cracks. If your organization wants to unify service management beyond just IT, TOPdesk offers features that SysAid doesn’t match.
TOPdesk Key Features
Some other features that make TOPdesk appealing include:
- Knowledge Base: Build and maintain a searchable library of articles for end users and agents.
- Change Management: Plan, track, and document changes to IT systems with approval workflows.
- Asset Management: Monitor hardware and software assets with integrated inventory tracking.
- Self-Service Portal: Let users submit requests, track progress, and find solutions independently.
TOPdesk Integrations
Integrations include Microsoft Entra ID, Docusign, Jira, Lansweeper, Bird, and more.
Pros and Cons
Pros:
- Includes approval and documentation workflows
- Built-in knowledge base for agents and users
- Allows detailed process automation and routing
Cons:
- Dated user interface
- Basic reporting and analytics options
Jira Service Management is designed for IT teams that work closely with software development and agile practices. It’s especially useful for organizations that need to connect service requests, incidents, and changes directly with development workflows. Unlike SysAid, Jira Service Management lets you link IT operations and development tasks in one place, making it easier to manage issues from report to resolution.
Why Jira Service Management Is a Good SysAid Alternative
For IT teams that follow agile methodologies or work closely with development, Jira Service Management offers a unique advantage over SysAid. I appreciate how you can connect service requests, incidents, and changes directly to development issues within the same platform.
Features like customizable workflows and real-time collaboration between IT and development teams help you resolve problems faster and keep projects moving. If your organization needs tight alignment between IT operations and software development, Jira Service Management is built for that purpose.
Jira Service Management Key Features
Some other features that make Jira Service Management appealing include:
- Self-Service Portal: End users can submit and track requests through a customizable portal.
- SLA Management: Set, monitor, and report on service level agreements for tickets.
- Asset and Configuration Management: Track IT assets and configuration items within the same platform.
- Automation Rules: Build custom automation for repetitive tasks and ticket handling.
Jira Service Management Integrations
Integrations include Slack, Microsoft Teams, Bitbucket Pipelines, Jenkins, CircleCI, and more.
Pros and Cons
Pros:
- Open DevOps toolchain integration capabilities
- Native link to Jira Software tasks
- Includes SLA management
Cons:
- Complex initial permissions and scheme configuration
- Knowledge base requires a separate license
BMC Helix ITSM brings advanced AI capabilities to IT service management, making it a strong choice for organizations focused on automating incident resolution. It’s especially useful for large enterprises or IT teams that need to reduce manual intervention and accelerate response times. With features like predictive analytics and intelligent ticket routing, BMC Helix ITSM addresses complex service environments where traditional tools like SysAid may fall short.
Why BMC Helix ITSM Is a Good SysAid Alternative
For IT teams looking to automate and accelerate incident resolution, BMC Helix ITSM offers a distinct advantage with its AI-driven approach. I picked it because its embedded AI can predict, categorize, and even resolve incidents without manual intervention.
The tool’s intelligent ticket routing and predictive analytics help IT departments handle high volumes of requests with greater speed and accuracy. If you need to reduce downtime and free up your team from repetitive tasks, BMC Helix ITSM brings automation that SysAid doesn’t match.
BMC Helix ITSM Key Features
Some other features that make BMC Helix ITSM appealing include:
- Service Request Management: Users can submit, track, and manage service requests through a centralized portal.
- Change Management: Built-in workflows help teams plan, approve, and document changes across IT environments.
- Asset Management: Track hardware and software assets throughout their lifecycle with integrated asset tracking tools.
- Knowledge Management: Create and maintain a searchable knowledge base for faster issue resolution and self-service support.
BMC Helix ITSM Integrations
Integrations include Microsoft 365, Azure Active Directory, Okta, and more.
Pros and Cons
Pros:
- Deployment flexibility across on-premise/SaaS
- Industry-leading multi-cloud service brokering
- Native AIOps predictive incident correlation
Cons:
- Steep learning curve
- High technical barrier for customization
Zendesk is a popular choice for IT teams that need to manage support across multiple channels. The platform is a strong fit for organizations that want to unify email, chat, phone, and self-service into a single IT service management workflow. Unlike SysAid, Zendesk makes it easy to track and resolve tickets from any channel without switching tools.
Why Zendesk Is a Good SysAid Alternative
For IT teams that need to support users across multiple channels, Zendesk offers a unified approach that stands out from SysAid. I picked Zendesk because it lets you manage tickets from email, chat, phone, and social media all in one place, so nothing falls through the cracks.
Its built-in workflow automation helps route and prioritize requests no matter where they originate. If your organization values consistent, connected support experiences, Zendesk’s omnichannel capabilities are a strong fit.
Zendesk Key Features
Some other features that make Zendesk a strong option for IT service management include:
- Customizable Ticket Forms: Create tailored forms to capture the right information for different types of IT requests.
- Knowledge Base Management: Build and maintain a searchable library of articles and FAQs for end users.
- SLA Management: Set, track, and report on service level agreements to ensure timely resolution of tickets.
- Incident and Problem Management: Log, categorize, and track incidents and problems to support ITIL-aligned processes.
Zendesk Integrations
Integrations include Salesforce, Jira, Slack, and more.
Pros and Cons
Pros:
- Provides ITIL-aligned modules
- Supports various third-party applications
- Unified omnichannel agent workspace interface
Cons:
- Basic asset management features
- High per-agent cost for Enterprise features
Ivanti Neurons for ITSM stands out for IT teams that want to catch and resolve issues before they disrupt business operations. Its proactive monitoring and automation features are especially useful for organizations with distributed IT infrastructure or remote workforces. If you’re looking for IT service management software that goes beyond reactive ticketing, Ivanti Neurons offers real-time detection and self-healing capabilities that SysAid and many others don’t provide.
Why Ivanti Neurons for ITSM Is a Good SysAid Alternative
Unlike many ITSM software, Ivanti Neurons for ITSM focuses on identifying and resolving issues before they impact users. I picked it because its proactive issue detection uses automation bots to monitor endpoints and trigger self-healing actions.
The platform’s real-time analytics and automated remediation help IT teams prevent incidents rather than just respond to them. For organizations that want to minimize downtime and reduce manual intervention, Ivanti Neurons offers a level of automation that SysAid doesn’t match.
Ivanti Neurons for ITSM Features
Some other features that make Ivanti Neurons for ITSM appealing include:
- Service Catalog: Users can request IT services and track fulfillment through a centralized portal.
- Change Management: Built-in workflows help teams plan, approve, and document IT changes.
- Knowledge Management: Maintain a searchable knowledge base to support self-service and faster resolution.
- Asset Discovery: Automatically identify and inventory devices across your network for better visibility.
Ivanti Neurons for ITSM Integrations
Integrations include Salesforce, Jira, Microsoft Teams, CrowdStrike Falcon, ServiceNow, and more.
Pros and Cons
Pros:
- Native unified endpoint and security management
- Automation bots can resolve common problems
- Proactive issue detection
Cons:
- Portal customization requires heavy coding
- Search functionality lacks consistent indexing accuracy
Otras alternativas a SysAid
Aquí tienes otras alternativas a SysAid que no entraron en mi lista corta, pero que también vale la pena revisar:
- SymphonyAI IT Service Management
For advanced analytics capabilities
- OneDesk
For combined project and ticket management
- Intercom
For conversational support workflows
- ProProfs Help Desk
For simplified ticket routing
- NinjaOne
For unified endpoint management
- SmartSuite
For customizable automation rules
- HubSpot Service Hub
For integrated customer feedback tools
- Freshdesk
For collaborative team inboxes
- Zluri
For SaaS application governance
- Atera
For all-in-one remote monitoring
- Livechat
For real-time chat integrations
Criterios de selección de alternativas a SysAid
Al seleccionar las mejores alternativas a SysAid para incluir en esta lista, tuve en cuenta las necesidades y dificultades comunes de los compradores de software de gestión de servicios de TI, como gestionar altos volúmenes de tickets e integrar el soporte con el trabajo de proyectos. También utilicé el siguiente marco para que mi evaluación fuera estructurada e imparcial:
Funcionalidad principal (25% de la puntuación total)
Para ser considerado en esta lista, cada solución debía cumplir con los siguientes casos de uso:
- Registrar y rastrear tickets de soporte IT
- Asignar y escalar incidencias entre miembros del equipo
- Gestionar una base de conocimientos para autoservicio
- Supervisar acuerdos de niveles de servicio
- Informar sobre el estado y los tiempos de resolución de los tickets
Otras características destacadas (25% de la puntuación total)
Para ayudar a reducir aún más la competencia, también busqué características únicas, como:
- Herramientas integradas de gestión de proyectos
- Reglas automatizadas de flujo de trabajo y asignación
- Formularios y campos de registro personalizables
- Capacidades integradas de gestión de activos
- Portales web orientados al cliente
Facilidad de uso (10% de la puntuación total)
Para conocer la facilidad de uso de cada sistema, tuve en cuenta lo siguiente:
- Interfaz de usuario limpia e intuitiva
- Navegación lógica entre módulos
- Mínimos clics para completar tareas habituales
- Diseño adaptable para diferentes dispositivos
- Etiquetado claro y ayudas contextuales útiles
Onboarding (10% de la puntuación total)
Para evaluar la experiencia de incorporación en cada plataforma, consideré lo siguiente:
- Disponibilidad de recorridos guiados paso a paso
- Acceso a videos de formación y documentación
- Plantillas prediseñadas para flujos de trabajo habituales
- Asistentes de configuración guiada para la puesta en marcha
- Chat en vivo o webinars de incorporación
Atención al cliente (10% de la puntuación total)
Para evaluar los servicios de atención al cliente de cada proveedor de software, consideré lo siguiente:
- Disponibilidad de soporte 24/7
- Múltiples canales de soporte como chat, email y teléfono
- Tiempos de respuesta rápidos a las consultas
- Acceso a un centro de ayuda con buscador
- Foros comunitarios para soporte entre usuarios
Relación calidad-precio (10% de la puntuación total)
Para evaluar la relación calidad-precio de cada plataforma, consideré lo siguiente:
- Estructura de precios transparente y predecible
- Funcionalidades incluidas en los planes base
- Flexibilidad para escalar hacia arriba o abajo
- Descuentos por facturación anual o volumen
- Sin tarifas ocultas ni cargos inesperados
Opiniones de clientes (10% de la puntuación total)
Para hacerme una idea de la satisfacción general de los clientes, tuve en cuenta lo siguiente al leer sus opiniones:
- Comentarios positivos constantes sobre la fiabilidad
- Informes sobre soporte útil y receptivo
- Comentarios sobre la completitud de las funcionalidades
- Experiencias de usuarios con las integraciones
- Opiniones sobre la frecuencia de actualizaciones y mejoras
¿Por qué buscar una alternativa a SysAid?
Aunque SysAid es una buena opción de software de gestión de servicios IT, existen varias razones por las cuales algunos usuarios buscan soluciones alternativas. Puedes estar buscando una alternativa a SysAid porque…
- Necesitas funciones de gestión de proyectos más avanzadas
- Las opciones de integración con otras herramientas empresariales son limitadas
- Las capacidades de gestión de activos no cumplen con tus requisitos
- La interfaz de usuario parece anticuada o sobrecargada
- Quieres mayor flexibilidad en la automatización o personalización de flujos de trabajo
- Falta soporte para equipos globales o para diferentes idiomas
Si alguna de estas razones te representa, estás en el lugar adecuado. Mi lista incluye varias opciones de software de gestión de servicios IT que se adaptan mejor a equipos que afrontan estos retos con SysAid y buscan soluciones alternativas.
Características clave de SysAid
Aquí tienes algunas de las características clave de SysAid, para que puedas contrastar y comparar lo que ofrecen las soluciones alternativas:
- Registro de incidencias y solicitudes de servicio
- Gestión de activos de TI y seguimiento de inventario
- Automatización de flujos de trabajo y reglas de escalamiento
- Portal de autoservicio para usuarios finales
- Gestión de base de conocimientos
- Módulos de gestión de cambios y problemas
- Informes y analíticas personalizables
- Herramientas de control remoto y escritorio remoto
- Integración con servicios de correo electrónico y directorio
- Gestión y monitoreo de SLA
¿Qué sigue?
Si te encuentras investigando alternativas a Sysaid, conéctate con un asesor de SoftwareSelect para recibir recomendaciones gratuitas.
Llenas un formulario y tienes una breve charla para que conozcan a fondo tus necesidades. Luego recibirás una lista corta de software para revisar. Incluso te apoyarán durante todo el proceso de compra, incluyendo la negociación de precios.