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With years in the software tech world under my belt, I understand the complexity of choosing the right issue and project tracking software. In the coming paragraphs, I'll share a comprehensive software review of Atlassian's offering to help you make an informed decision. Rest assured, I've examined its features, pros, cons, and nuances to give you the clarity you seek.

Atlassian jira showing charts and data
Atlassian Jira gives you access to different graphs with relevant data about your professional activity

Atlassian Software Overview

Atlassian provides issue and project tracking mainly through its Jira software. Its primary users are software development teams, project managers, and agile teams. The tool simplifies workflow, enables real-time tracking, and fosters team collaboration. One of its strongest suits is its ability to resolve the complex issue of managing multiple facets of project development from bug tracking to sprints and epics.


  • Integrations: Atlassian excels in offering robust integrations with tools like Confluence, Slack, and Bitbucket, making it easier to bring all project-related data under one umbrella.
  • Agile Support: With features supporting agile methodology, including scrum boards and sprints, the software lends itself well to agile teams seeking to streamline work.
  • Customization: You can configure workflows, permissions, and dashboards to fit your specific needs, providing a flexible project management solution.


  • Complexity: The extensive array of advanced features can make the initial learning curve steep, particularly for small teams or those new to project management software.
  • Pricing: While feature-rich, Jira pricing can be a drawback for teams with limited budgets, especially when considering add-ons that may be necessary.
  • Mobile App: Although available, the mobile app lacks the full functionality and ease of use found in the desktop version, making on-the-go task management less efficient.

Expert Opinion

When judging Atlassian's Jira software against other project management tools like Asana,, and Trello, its strengths lie in its comprehensive agile support, wide range of integrations, and deep customization options.

On the flip side, the pricing structure and the less-than-stellar mobile app can be pain points. For organizations deeply ingrained in software development or those committed to agile methodology, Jira provides exceptional value. Its capabilities exceed those of most competitors in these environments. However, small teams or projects with simpler requirements might find it a bit overwhelming.

Atlassian: The Bottom Line

What sets Atlassian apart is its commitment to serving software development teams with a tool designed specifically for agile project management. It offers features like real-time issue tracking, an intuitive user interface, and detailed roadmaps, which are not as intricately woven into other project management tools. Most notably, its seamless integration with other Atlassian products like Confluence and Bitbucket adds an additional layer of functionality, making it more than just a project management tool.

Atlassian Deep Dive

In the following section, we'll take a deep dive into Atlassian's extensive range of features, integrations, and functionalities that cater to agile teams and software development projects.

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Product Specifications

  1. Issue Tracking - Yes
  2. Project Planning - Yes
  3. Real-Time Collaboration - Yes
  4. File Sharing - Yes
  5. Gantt Charts - No
  6. Kanban Boards - Yes
  7. Scrum Boards - Yes
  8. Time Tracking - Yes
  9. Dashboards - Yes
  10. Backlog Management - Yes
  11. Sprints - Yes
  12. Roadmaps - Yes
  13. User Stories - Yes
  14. Work Management - Yes
  15. Team Member Roles and Permissions - Yes
  16. Notifications - Yes
  17. Workflow Automation - Yes
  18. Mobile App - Yes
  19. Dependency Mapping - Yes
  20. Templates - Yes
  21. Customer Support - Yes
  22. Third-party Integrations - Yes
  23. Reporting Tools - Yes
  24. Document Management - Yes
  25. Budget Tracking - No

Feature Overview

  1. Issue Tracking: One of Atlassian's most vital features, allowing teams to pinpoint, assign, and keep tabs on issues throughout the project lifecycle.
  2. Kanban Boards: These boards simplify workflow visualization, which is a boon for teams looking to implement agile methodology.
  3. Scrum Boards: Designed for teams that use scrum, this feature helps manage sprints effectively and is configurable to fit various team needs.
  4. Real-Time Collaboration: Atlassian provides real-time collaboration tools, allowing for instantaneous communication and file sharing among team members.
  5. Roadmaps: These serve as a holistic view of project milestones and timelines, providing clarity and aiding in long-term planning.
  6. Workflow Automation: Allows for customized automated sequences, reducing manual tasks and streamlining processes.
  7. Dashboards: Customizable dashboards offer a unified view of project metrics and KPIs, giving managers immediate insights.
  8. Time Tracking: The feature enables logging work hours directly within tasks, aiding in budget management and resource planning.
  9. Team Member Roles and Permissions: Role-based access ensures secure and efficient project management, allowing you to tailor permissions based on responsibility.
  10. Third-party Integrations: The vast array of available integrations makes Atlassian's ecosystem quite expansive, opening doors to functionality like advanced reporting or specialized tracking.

Standout Functionality

  1. Workflow Automation: The customization in automation surpasses most competitors, enabling you to create intricate, condition-based rules.
  2. Roadmaps: Unlike simpler project management tools, Atlassian’s roadmaps provide an advanced level of detail, allowing for multi-layered project views.
  3. Third-party Integrations: Atlassian's open ecosystem allows for seamless integration with a wide variety of specialized tools that extend its native capabilities, and allowing you to manage projects in more effective way.


  • Native Integrations: Atlassian provides native integrations with tools like Confluence for documentation, Slack for communication, and Bitbucket for code repository management.
  • API: Yes, Atlassian offers a robust API that allows for custom integrations and functionalities.
  • Add-ons: The Atlassian marketplace offers a wide variety of add-ons that can extend capabilities in areas like advanced reporting, AI, and more.

Atlassian Pricing

  • Free Plan: Free for up to 10 users, limited features.
  • Standard Plan: Costs $7/user/month (min 5 seats), offering features like unlimited storage and advanced search.
  • Premium Plan: Costs $14/user/month, provides features like advanced roadmaps and unlimited storage (billed annually).

Ease of Use

Atlassian offers a user-friendly interface that's relatively intuitive. Onboarding tutorials and resources help users acclimate. However, the plethora of features and customization options can make the platform seem complex initially, particularly for small teams or those unfamiliar with project management software. The mobile app is functional but lacks the full range of features available on desktop. Navigation and organization within the tool are generally straightforward, but mastering advanced features does require some time and commitment.

Customer Support

Atlassian offers several channels for customer support, including extensive documentation, tutorials, and community forums where users can seek advice and share best practices. They also provide webinars for deeper insights into functionalities like agile methodology, roadmaps, and software development processes.

However, many users find the absence of live chat support frustrating, especially for real-time problem-solving. For premium tiers, phone support is available but the response times can vary, which some find inconsistent.

Use Case

Who Would Be A Good Fit For Atlassian?

Atlassian shines in environments where agile frameworks are the norm, particularly in software development and IT sectors. Teams that rely heavily on intricate workflows, automations, and real-time collaboration find the platform exceptionally useful.

The tool scales well, making it ideal for medium to large enterprises with complex project requirements and larger team sizes. In terms of customer loyalty, software development teams seem to be the most avid users because of features tailored to their needs like Jira Software, Bitbucket, and agile sprints.

Who Would Be A Bad Fit For Atlassian?

Smaller teams or startups on a tight budget may find Atlassian overwhelming and costly, given its broad set of features many of which they might not need. Industries where project management requirements are simple and straightforward might find the tool overcomplicated. Businesses looking for quick, real-time customer support might also find themselves disappointed.

Atlassian FAQs

What is Atlassian best known for?

Atlassian is renowned for its suite of project management and collaboration tools designed primarily for software development teams, with Jira Software being one of their flagship products.

Is Atlassian suitable for agile teams?

Absolutely, Atlassian is built with agile teams in mind, offering features like scrum boards, kanban boards, and agile sprints.

How does Atlassian's pricing work?

Atlassian offers a range of pricing options including a free tier for smaller teams and various paid options with more advanced features, billed either monthly or annually.

Is there a mobile app for Atlassian products?

Yes, Atlassian offers mobile apps for both iOS and Android, although they are not as feature-rich as the desktop versions.

Does Atlassian offer real-time collaboration?

Yes, real-time collaboration is one of Atlassian's key features, allowing team members to work together seamlessly.

What are the main integrations available?

Atlassian integrates with a wide range of third-party tools like Slack for communication, Bitbucket for code management, and many others.

Can I customize workflows in Atlassian?

Yes, Atlassian allows extensive customization in workflows, enabling you to streamline your project management processes according to your needs.

Does Atlassian offer customer support?

Yes, they offer multiple channels for customer support including documentation, webinars, and community forums, although live chat support is notably absent.

Alternatives to Atlassian

  • Asana: Best suited for task and workflow management, offering a simpler user interface.
  • Known for its highly customizable and visually appealing boards, better suited for marketing and business operations.
  • ClickUp: Offers a balance of simplicity and complexity, making it a good choice for both small and large teams.

Company Overview & History

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. Major companies such as Airbnb, Spotify, and NASA use their solutions. Founded in Sydney, Australia, the company is publicly traded and has multiple global offices. Their mission statement is “to unleash the potential of every team.” Notable milestones include the launch of Jira Software, one of their flagship products, and their IPO in 2015.


Atlassian serves as a comprehensive solution for project management, particularly for software development and agile teams. While the tool comes with an extensive range of functionalities, it may be overwhelming for smaller teams or those with simpler requirements.

The customer support options are extensive but lack the immediacy of live chat. Feel free to comment and share your experiences with Atlassian below. For further insights and reviews on other project management tools, visit our software tools section.

By Paulo Gardini Miguel

Paulo is the Director of Technology at the rapidly growing media tech company BWZ. Prior to that, he worked as a Software Engineering Manager and then Head Of Technology at Navegg, Latin America’s largest data marketplace, and as Full Stack Engineer at MapLink, which provides geolocation APIs as a service. Paulo draws insight from years of experience serving as an infrastructure architect, team leader, and product developer in rapidly scaling web environments. He’s driven to share his expertise with other technology leaders to help them build great teams, improve performance, optimize resources, and create foundations for scalability.