Kandji MDM Software Review For 2024
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In this review, I’ll share my analysis and evaluation based on my hands-on experience with Kandji. But first, if you’re just beginning your search for the best mobile device management (MDM) software, check out my picks.
You probably already know Kandji is among the most popular MDM software, but you need to understand better what’s good and what's not so good about it. This in-depth Kandji review will walk you through its pros and cons, features, and functionality, to help you better understand its capabilities and suitability for your use case.
Summary: Kandji
Kandji is an Apple device management platform for enterprises focusing on productivity and security. It primarily serves IT administrators and InfoSec teams by offering tools for easy onboarding, compliance management, and app deployment.
It helps businesses by providing automated device management, endpoint detection and response, and AI-powered insights, leading to improved security and user experience.
Kandji addresses common pain points like device onboarding, compliance management, and security threats. Its best features are automated onboarding, compliance management, endpoint detection and response, and AI-powered insights. These features streamline operations, reduce support tickets, and save time for IT and InfoSec teams.
Kandji Pros
- Automation: Kandji offers over 150 pre-built automations, allowing users to efficiently manage device compliance and security without manual intervention.
- Security Management: As a CIS partner, Kandji provides strong security controls and facilitates compliance with various standards.
- User Interface: Kandji features a user-friendly interface to help IT teams manage devices effectively.
Kandji Cons
- Apple Exclusivity: Kandji focuses exclusively on Apple devices, limiting its applicability to organizations with diverse device environments.
- Premium Pricing: The cost per managed device can be significant, potentially making it less attractive for smaller organizations with budget constraints.
- Limited OS Support: Kandji does not support non-Apple operating systems, which can be a drawback for companies seeking a versatile MDM solution.
Kandji Expert Opinion
I believe Kandji presents a good option for organizations heavily invested in the Apple ecosystem. It can manage Apple devices and has a user-friendly interface and rich features catering to macOS and iOS environments. The platform's automation capabilities, such as Auto-Apps, greatly simplify device management, making it particularly suitable for IT teams with limited resources or those managing large fleets of Apple devices.
However, its limitations become apparent when considering cross-platform support, as Kandji predominantly focuses on Apple products and lacks solid features for Windows or Linux systems. This makes it less versatile than competitors like Jamf, which offers broader device support.
Further, while its pricing is competitive in the Apple device management space, organizations with diverse device environments might find it restrictive. Kandji is best suited for companies seeking streamlined Apple device management focusing on automation and ease of use, but those needing a more comprehensive cross-platform solution might look elsewhere.
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Are You A Good Fit For Kandji?
Who would be a good fit for Kandji?
Kandji suits organizations that are managing fleets of Apple devices. IT teams in medium to large enterprises will find its automation capabilities helpful, reducing manual effort in device management. Companies needing security and compliance features will appreciate its adherence to industry standards.
Who would be a bad fit for Kandji?
Small businesses or startups with limited Apple devices might not find Kandji cost-effective, as its features cater to larger deployments. Companies using non-Apple devices will see limited value, as Kandji's functionalities focus specifically on Apple ecosystems.
Best Use Cases for Kandji
- Small to Medium Businesses: Kandji offers an easy setup that suits companies with limited IT resources.
- Tech Startups: The software's automation features support fast-paced environments needing agility.
- Healthcare Departments: Kandji complies with stringent data privacy laws, making it ideal for healthcare.
- Education Sectors: Its user-friendly interface helps schools manage devices without technical complexity.
- Remote Workforces: Kandji effectively supports remote device oversight with its cloud-based management.
- IT Administrators: The platform's intuitive dashboard simplifies device management tasks for IT staff.
Worst Use Cases for Kandji
- Large Enterprises: Kandji may lack the scalability required by extensive IT infrastructures in big firms.
- Manufacturing Industries: The software might not support the specific needs of industrial device management.
- Budget-Conscious Teams: Its pricing can be a hurdle for organizations needing cost-effective solutions.
- Highly Customized Needs: Those requiring extensive custom device configurations might find Kandji restrictive.
- Windows-Only Environments: Kandji focuses on Apple devices, which isn't suitable for Windows-exclusive setups.
- Freelancers: Solo professionals may find the platform's features exceed their needs.
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Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.8 -
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Auvik
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7
Kandji Evaluation Summary
- Core Functionality: ⭐⭐⭐⭐
- Standout Features: ⭐⭐⭐⭐⭐
- Ease of Use: ⭐⭐⭐⭐⭐
- Onboarding: ⭐⭐⭐⭐
- Customer Support: ⭐⭐⭐⭐⭐
- Integrations: ⭐⭐⭐⭐
- Customer Reviews: ⭐⭐⭐⭐
- Value for Money: ⭐⭐⭐⭐
Review Methodology
We’re a team of software experts who obsess about the features and functionality of different platforms. We know how critical—yet tricky and confusing—software selection can be. We test and score software to find the best solutions, whatever the use case.
Using our objective, data-driven testing methodology, we’ve tested 300+ software. We dedicate ourselves to being objective in fully and fairly testing software, getting beyond the marketing fluff, and truly understanding the platform.
We’ve developed testing scenarios to use the software like you will. We leverage our first-hand, practical experience with the tools, complemented by interviews with users, experts, and software vendors.
How We Test & Score MDM Software
We’ve spent years building, refining, and improving our software testing and scoring system for MDM software. The rubric is designed to capture the nuances of software selection and what makes MDM software effective, focusing on critical aspects of the decision-making process.
Below, you can see precisely how our testing and scoring work across eight criteria. It allows us to evaluate the software unbiasedly based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (20% of final scoring)
For MDM software, the core functionality we test and evaluate are as follows:
- Device Management: Ability to enroll, configure, and update devices remotely.
- Security Management: Complete security features, including encryption and remote wipe.
- Application Management: Control over app distribution and updates across devices.
- Policy Enforcement: Capability to enforce compliance policies across all managed devices.
- Inventory Tracking: Real-time monitoring and reporting of device inventory and status.
- User Management: Manage user profiles and access permissions efficiently.
Standout Features (20% of final scoring)
We evaluate uncommon, standout features that exceed the core functionality defined and typically found in MDM software. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the MDM software. High-scoring software is well-designed and intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use the MDM software with minimal training. We also evaluate how quickly a team member can get set up and start using the software with no experience. High-scoring software indicates little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. MDM software that provides real-time support scores best, while chatbots score worst.
Integrations (10% of final scoring)
We evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the software's functionality and utility. MDM software offers plentiful native integrations, third-party connections, and API access to build custom integrations that score best.
Customer Reviews (10% of final scoring)
Beyond our testing and evaluation, we consider the net promoter score from current and past customers. Given the option, we review their likelihood of choosing the MDM software again for the core functionality. High-scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, considering all the other criteria, we review the average price of entry-level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more for less will score higher.
Through this approach, focusing on core functionalities, standout features, usability, onboarding, customer support, value, and customer reviews, I aim to identify MDM software that meets and exceeds expectations, ensuring teams have the tools they need to succeed.
Kandji Review
Core MDM Software Functionality
Automated Device Management: Kandji simplifies device management by automating routine tasks such as software updates and security patches. This automation saves time and ensures devices comply with the latest security standards.
Compliance Templates: Kandji offers pre-built compliance templates that help organizations adhere to industry standards and regulations. These customizable templates ensure they meet specific organizational needs and reduce the manual workload on IT teams.
Software Update Control: The platform controls software updates across all managed devices, allowing IT teams to schedule and enforce updates. This feature ensures devices are always running the latest software versions, enhancing security and performance.
Patch Management: Kandji's automated patch management system keeps devices secure by automatically applying necessary patches. This reduces the risk of vulnerabilities being exploited and ensures consistent device performance.
Endpoint Detection & Response (EDR): Advanced security features like EDR offer real-time threat visibility and protection against cyber threats.
Liftoff Tool: The Liftoff tool facilitates an easy onboarding experience for new devices, ensuring they are configured and ready for use with minimal manual intervention. This reduces setup time and enhances user satisfaction.
Kandji Standout Features
AI-powered Insights with Kai: Kandji's Kai assistant leverages artificial intelligence to provide insights and recommendations for device management. This unique feature helps IT teams make informed decisions and optimize device configurations efficiently.
Advanced Security Integrations: Kandji integrates advanced security protocols and compliance checks, ensuring that devices are managed and protected against emerging threats. This focus on security is particularly beneficial for organizations dealing with sensitive data.
Ease of Use
Thanks to its intuitive interface and automation features, Kandji is remarkably easier to use than other MDM software. The platform's design focuses on reducing the complexity of device management tasks, allowing IT teams to manage large fleets of devices with minimal effort. Features like pre-built compliance templates and automated updates significantly decrease the manual workload, making Kandji a user-friendly choice for organizations.
Onboarding
New users can expect a streamlined onboarding process with Kandji, mainly due to its Liftoff tool, which automates device setup and configuration. This approach ensures that devices are ready for use quickly and reduces the need for extensive training. Compared to other MDM solutions, Kandji’s onboarding is efficient and focused on minimizing the time to productivity for new users.
Customer Support
Kandji offers customer support through several avenues, including 24/5 live chat, email, and phone support, all staffed by experienced Mac admins. The platform also provides a comprehensive knowledge base for self-service support, regular product updates, and a status page for monitoring downtime. These channels ensure that users have access to timely and effective support.
Integrations
Kandji integrates natively with Slack, Zoom, Microsoft Office 365, Google Workspace, Okta, Duo, Splunk, PagerDuty, ServiceNow, and Salesforce.
In addition to native integrations, Kandji offers an API for custom integrations, allowing users to extend the platform's functionality. This flexibility ensures that Kandji can adapt to the specific needs of various organizations, making it a versatile choice for managing Apple devices.
Value for Money
Kandji's pricing is average to high compared to other MDM software options. As an IT leader experienced in evaluating MDM solutions, I find the pricing structure aligns with its range of features, making it suitable for organizations looking for specialized Apple device management solutions.
Kandji offers three main pricing plans:
iOS, iPadOS, tvOS — Automated device management for Apple devices, starting at $1.60 per device/month.
macOS — Comprehensive device management for Mac, including seamless endpoint detection and response (EDR). MDM starts at $3.20 per device/month, with EDR available as an add-on for an additional $2.40 per device/month.
Enterprise — Custom pricing designed for organizations with specific requirements. For more details, Kandji recommends contacting the sales department.
Product Specifications
| Feature Name | Kandji Feature Availability |
| Device and OS Support | ✅ |
| Device Security Capabilities | ✅ |
| Access Control Features | ✅ |
| Over-the-Air (OTA) Distribution | ✅ |
| Device Troubleshooting | ✅ |
| Remote Wiping | ✅ |
| Device Location Tracking | ✅ |
| Automated App and OS Updates | ✅ |
| Zero-Touch Deployment | ✅ |
| Compliance Security Templates | ✅ |
| Self-Service Portal | ✅ |
| Conditional Logic for App Assignments | ✅ |
| Custom Scripts Support | ✅ |
| SAML-Based Single Sign-On (SSO) | ✅ |
| Auditor Access for Compliance | ✅ |
| Windows Device Management | ❌ |
| Android Device Management | ❌ |
| Application Blacklisting/Whitelisting | ❌ |
| Cross-Platform Support | ❌ |
| Blueprints for Device Organization | ✅ |
| Automated Migration Tool | ✅ |
| Lost Mode for iPhones and iPads | ✅ |
| Real-Time Alerts | ✅ |
| Custom App Deployment | ✅ |
| Global Profile Variables | ✅ |
Kandji Alternatives
If you’re looking for alternative MDM software options to Kandji, here are a few worth checking out:
- Jamf Pro: Known for its specialization in Apple device management, Jamf Pro provides extensive customization and automation capabilities, setting itself apart with a strong focus on the Apple ecosystem.
- Addigy: This platform offers cloud-based Apple device management with real-time monitoring and troubleshooting, making it a flexible option for organizations prioritizing cloud solutions.
- Hexnode UEM: With support for a wide range of devices beyond Apple, Hexnode UEM differentiates itself through its robust security features and comprehensive policy management.
- NinjaOne: Recognized for its all-in-one approach, NinjaOne supports various operating systems and is praised for its user-friendly design and strong customer support. It provides a more versatile solution than Kandji.
Kandji Frequently Asked Questions
What is Kandji?
Kandji is a modern device management solution designed specifically for Apple devices. It helps organizations automate and manage Macs, iPads, iPhones, and Apple TVs. Kandji offers device configuration, compliance management, and security enforcement features through a cloud-based platform.
Is there a mobile app for Kandji?
Kandji primarily operates through a web-based application rather than a mobile app. The platform is designed to manage Apple devices remotely, providing IT administrators with a centralized dashboard to configure and monitor devices. The absence of a mobile app does not limit its capabilities, as the web application is accessible from any device with internet connectivity.
Is Kandji HIPAA compliant?
Kandji does not store or manage Protected Health Information (PHI) or Personally Identifiable Information (PII), so it does not require a Business Associate Agreement (BAA) under HIPAA. However, it can aid organizations in achieving HIPAA compliance by securely configuring workstations using industry-standard benchmarks, making Kandji valuable in a broader HIPAA compliance strategy.
Is Kandji SOC 2 compliant?
Yes, Kandji is SOC 2 Type 2 compliant, which means it has implemented adequate security controls to protect customer data. This certification reflects Kandji’s commitment to maintaining high standards of security and privacy in its device management solutions. The SOC 2 compliance is validated through regular third-party audits.
Is Kandji secure?
Kandji emphasizes strong security practices in its software, offering features like endpoint detection and response, automated device management, and compliance templates. The platform holds SOC 2 Type II and ISO 27001 certifications, underscoring its commitment to security measures. These certifications involve rigorous security controls to protect customer data and ensure privacy.
Is Kandji FedRAMP certified?
Kandji is not currently FedRAMP certified. FedRAMP is a government program aimed at securing cloud-based services for federal use. While Kandji provides strong security and compliance features, it primarily focuses on managing Apple devices rather than cloud services directly.
Is Kandji GDPR compliant?
Kandji complies with the General Data Protection Regulation (GDPR), ensuring personal data protection for users within the European Economic Area. The company’s privacy policy outlines individuals’ rights regarding their data and the measures taken to safeguard it. This compliance demonstrates Kandji’s commitment to respecting user privacy and data protection laws.
Is Kandji secure for enterprise use?
Kandji implements advanced security protocols to secure Apple devices in enterprise environments. Features such as automated compliance enforcement, endpoint detection, and detailed security reporting provide organizations with the tools to maintain device integrity and protect sensitive data. The platform’s security certifications affirm its suitability for enterprise-level deployment.
Kandji Company Overview & History
Kandji is a mobile device management (MDM) and security platform designed to manage and secure Apple device fleets for businesses, such as Mac, iPad, iOS, and tvOS devices. It is known for automating routine tasks, enforcing compliance, and enhancing security. The platform is tailored for organizations using Apple devices and focuses on automation and security, helping IT teams manage their fleets more efficiently.
Founded in 2018, Kandji is headquartered in California. It has rapidly grown as demand for its Apple device management solutions has surged, especially with the rise of remote and hybrid work environments. Kandji raised $100 million in Series D funding in July 2024, bringing its valuation to $850 million. This funding round was led by General Catalyst, with $50 million allocated to equity financing and $50 million to go-to-market initiatives.
Since its founding, Kandji has attracted prominent customers, including Allbirds, Canva, and Notion, and it has established key partnerships with ServiceNow, AWS, and Okta.
Kandji’s company culture and positive work environment are often highlighted, contributing to its rapid business growth. Its annual recurring revenue has increased by over 600% since 2021, and its customer base has grown fourfold across various industries.
Overview and History
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Major Milestones (Updated)
- 2018: Kandji was founded.
- April 2020: The first version of Managed OS was released.
- October 2020: Raised $21 million in Series A funding.
- April 2021: Secured $60 million in Series B funding.
- August 2022: Introduced Managed OS support for iOS, iPadOS, and tvOS.
- November 2023: Launched the next generation of Managed OS with enhanced features.
- July 2024: Raised $100 million in Series D funding, increasing its valuation to $850 million
Want to learn more about Kandji? Check out their site for additional information.
From $7.50/user/month (billed annually)
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