Le 10 migliori soluzioni software per l’automazione dei processi IT recensite nel 2026

Deel is widely known for its comprehensive HR, payroll, and compliance solutions, but its IT suite, Deel IT, adds another layer of innovation by integrating global IT operations management into its platform. With the rise of remote and hybrid workforces, Deel offers businesses the ability to manage not just their people, but also their IT assets, across more than 130 countries. 

Why I Picked Deel: For businesses operating in multiple regions, Deel’s automated workflows for onboarding and offboarding employees stand out. It can pre-configure devices with apps, and security protocols, and ship them globally, ensuring employees are set up from day one. Furthermore, Deel provides complete visibility over all assets worldwide, automating tracking and recovery, which is crucial for managing large inventories spread across different countries.

Standout features & integrations

One standout feature is Deel’s 24/7 global IT support, which ensures that teams are always online and productive. The platform also offers SLA-backed repairs and sends loaner devices when needed, minimizing downtime. Another convenient feature is its certified data erasure service, which secures company data when devices are returned or re-deployed.

Integrations include Slack, Google Workspace, Microsoft Teams, BambooHR, Greenhouse, SAP SuccessFactors, Okta, and Azure Active Directory.

RunMyJobs is a SaaS-based workload automation platform that provides solutions for enterprise workload, file transfer, and finance automation. It is designed to integrate with SAP ERP applications and S/4HANA Cloud, as well as other business processes for real-time results. 

Why I Picked RunMyJobs: As an IT process automation software, the platform enables full-stack automation for businesses, allowing users to connect to any app, system, or service with prebuilt integrations and automate processes across applications, servers, and services. RunMyJobs is designed to work on-premises, in the cloud, or in hybrid environments. It also provides end-to-end visibility and control, real-time monitoring, and predictive SLA notification to ensure that issues are quickly identified and resolved. Another standout aspect of RunMyJobs is that it's a premium-certified SAP Endorsed App and is included in the RISE with SAP reference architecture, making it ideal for those looking for less risk and long-term reliability.

Standout features & integrations

RunMyJobs offers event-based automation, which triggers a process based on real-time events. It also has record-to-report automation to eliminate manual tasks in accounting processes. Other notable features include data management, DevOps automation, and ETL automation.

The platform integrates with SAP ERP, SAP S/4HANA, Oracle, Datasphere, Databricks, Box, ServiceNow, Amazon S3, Azure, Boomi, Snowflake, SharePoint, and more.

Atera is an all-in-one IT management platform designed for managed service providers (MSPs) and internal IT teams that need to automate key IT processes. In addition to its remote monitoring and management (RMM), Atera offers IT process automation capabilities through automated patching, scripting, and AI-powered ticket routing.

Why I Picked Atera: I picked Atera because of how directly it applies automation to common IT workflows. You can set up automation profiles that handle patch management, disk maintenance, Windows updates, and software installs without manual intervention. The scripting engine lets you create task sequences that would otherwise take hours of repetitive work. With real-time monitoring feeding into automated alerts, you can address issues early, or even fully automate their resolution depending on your setup. These tools allow you to shift your team's focus toward higher-priority projects instead of routine tasks.

Standout features & integrations:

Features include AI ticket tagging, predictive alerting, remote device access, recurring ticket scheduling, SLA policy management, flexible contracts and billing, customer portals, and advanced reporting.

Integrations include Microsoft Teams, Slack, ServiceNow, Okta, Azure Active Directory, Microsoft Outlook, WhatsApp Notifications, monday.com, Jira Software Cloud, Google Calendar, Acronis Cyber Protect Cloud, and Google Sheets.

ActiveBatch is an IT automation tool designed to build, monitor, and manage end-to-end workflows across various technology platforms. It provides a centralized automation hub for scheduling and monitoring, enabling business-critical systems to work together with minimal human intervention. It's designed to integrate seamlessly with your current tech stack for less disruption to existing workflows.

Why I Picked ActiveBatch: The tool features a low-code drag-and-drop graphical user interface for easy setup and management of workflows, ideal for team members without advanced development skills. The software also has a comprehensive library of prebuilt integrations and extensions, job steps, templates, and advanced scheduling capabilities. ActiveBatch also leverages artificial intelligence (AI) and machine learning (ML) to optimize resources and workload placement. 

Standout features & integrations

ActiveBatch has features for a wide range of IT and business processes, including job scheduling, event automation, cloud provisioning, and service-level agreement management. It also offers security, auditing, and governance features to ensure controlled access across environments.

Integrations include Active Directory, Crystal Reports, CyberArk Application Access Manager, Exchange Server, JSCAPE Managed File Transfer, Oracle Job Scheduler, PowerShell, SQL Server Scheduling, and more.

Freshservice is a cloud-based IT process automation platform designed for teams who want integrated service management, workflow automation, incident response, change management, and asset tracking in a single solution.

Who Is Freshservice Best For?

Freshservice is a strong fit for mid-sized to large IT teams that need a structured, process-driven approach to service delivery and operations management.

Why I Picked Freshservice

I picked Freshservice as one of the best because of how far you can take approval workflow customization without writing a single line of code. The workflow automator lets you build multi-level approval chains with distinct approval groups, each with its own rule set. As a result, a change request can route to a department head, then a CAB, running in parallel or sequentially based on your exact process. I also like the customizable approval emails, where you can embed dynamic placeholders like ticket priority, requester info, and associated asset details directly into the notification.

Freshservice Key Features

• Service catalog: Create a self-service portal where users can browse and request IT services with custom forms and automated fulfillment workflows.
• Automated ticket routing: Assign incoming tickets to specific agents or groups based on rules like ticket type, priority, source, or keyword.
• Change management module: Log, assess, and track change requests through defined stages with built-in risk assessment and CAB review.
• Asset management: Discover, track, and manage hardware and software assets with full lifecycle visibility and configuration item mapping.

Freshservice Integrations

Freshservice offers 100+ native integrations, including ServiceNow, Jira, Microsoft Teams, Slack, Azure Active Directory, Okta, Google Workspace, GitHub, Zoom, and Salesforce.

Celigo is an integration and automation platform for IT teams that connects applications, automates workflows, and manages data flows across cloud and on-premises systems.

Who Is Celigo Best For?

IT teams at mid-sized to large enterprises who need to automate and manage integrations across multiple business applications and systems.

Why I Picked Celigo

I picked Celigo as one of the best because its universal connectors let my team automate processes between almost any cloud or on-premises app. I use the platform’s Integration Marketplace to quickly find and deploy prebuilt connectors for both popular and niche systems. This flexibility means I can orchestrate workflows across ERP, CRM, and custom business tools without custom coding.

Celigo Key Features

• Flow builder: Drag-and-drop interface to design and automate multi-step workflows.
• Error management dashboard: Centralized view for monitoring and resolving integration errors.
• Role-based permissions: Assign and manage user access to integrations and workflows.
• Audit logs: Track changes and user actions across all automated processes.

Celigo Integrations

Celigo offers 1,000+ native prebuilt connectors, including integrations with NetSuite, Microsoft Dynamics 365, SAP, Salesforce, Shopify, Amazon, QuickBooks, Jira, Slack, Google Sheets, and Snowflake. An API is available for custom integrations.

Quixy is a modern cloud-based platform designed to simplify the process of building business applications without coding. With its drag-and-drop interface, users can quickly create applications tailored to their unique business needs. It is especially beneficial for those who want an uncomplicated method to build applications.

Why I Picked Quixy: When I was sifting through various automation tools and platforms, Quixy's drag-and-drop capability immediately stood out. It's a platform that truly empowers business users to take matters into their own hands without the need to rely on heavy IT intervention. I selected it for this list because of its unparalleled user-friendly interface, which perfectly aligns with the need for effortless application building.

Standout features & integrations

One of Quixy's most noteworthy features is its intuitive user interface that allows for easy drag-and-drop operations, reducing manual tasks and the potential for human error. Alongside, its cloud-based architecture ensures accessibility from anywhere. In terms of integrations, Quixy is versatile. It has connectors for various platforms like Salesforce, Microsoft products, and also provides an API for custom integrations, allowing businesses to link with tools they're already familiar with.

Laserfiche is a powerful automation tool specifically designed to streamline and improve document management processes. By emphasizing automated workflows centered around document handling, it addresses the challenges businesses face with manual document procedures and ensures more efficient business process management.

Why I Picked Laserfiche: Laserfiche immediately captured my attention when selecting a tool for this list because of its dedicated focus on document automation. I judged it against several other contenders and it was evident that Laserfiche's capabilities in automating document-centric tasks were unparalleled. This made my decision clear as to why it stands out as the best for document management automation.

Standout features & integrations

Laserfiche is more than just a document repository. It offers features like automated workflows, permissions management, and real-time notifications to keep team members in sync.

When it comes to integrations, Laserfiche is compatible with a variety of tools and platforms. It supports connectors for mainstream platforms such as Microsoft, Salesforce, and ERP systems, ensuring that document processes can be embedded into broader business workflows.

Creatio is a platform that combines CRM features with process automation. It helps businesses improve customer relations and optimize internal workflows in harmony with the CRM.

Why I Picked Creatio: In my journey of selecting tools, Creatio emerged as a compelling choice. The fusion of CRM capabilities with process automation tools is what genuinely differentiates it from the competition. I determined that for businesses looking to unify customer management and automated workflows, Creatio stands as the ideal solution. This is why I believe it truly fits the bill as the "Best for CRM and process automation fusion".

Standout features & integrations:

Creatio comes equipped with a user-friendly interface, easing the navigation between CRM functionalities and business process automation. Automated workflows can be tailored using templates to suit specific business needs, while its BPM features ensure real-time tracking of processes.

When it comes to integrations, Creatio boasts connectors with Microsoft, Salesforce, and also supports integration with Zapier, ensuring businesses have a wide range of tools at their disposal.

LogicMonitor stands as a specialized tool for companies aiming to automate the monitoring of their infrastructure. Through its cloud-based interface, it offers businesses in-depth insights into the health and status of their infrastructure, aligning perfectly with the need for infrastructure monitoring automation.

Why I Picked LogicMonitor: After evaluating and comparing several automation tools, I chose LogicMonitor based on its specific focus on infrastructure. Its unique offering and user interface for infrastructure monitoring set it apart from other automation solutions. In my judgment and based on various use cases, I believe LogicMonitor is particularly tailored to be "Best for infrastructure monitoring automation" because of its comprehensive and automated insights into IT infrastructure.

Standout features & integrations

LogicMonitor boasts automated workflows to detect and alert on issues in real-time, ensuring minimal human error in tracking infrastructure problems. It also offers a user-friendly dashboard to read metrics, enabling quick decisions.

Integrations-wise, LogicMonitor connects effortlessly with platforms like Microsoft, Salesforce, and even Zapier, allowing for a flow of data and alerts across various tools.