27 Beste Cloud-Kommunikationsplattformen im Test 2026

CloudTalk is a cloud communication platform that helps sales and support teams manage calls, messages, and analytics in one place. It combines AI-powered dialing, real-time monitoring, and smart routing to boost team efficiency and improve customer interactions.

Why I picked CloudTalk: I picked CloudTalk because its AI-powered dialer and conversation intelligence tools make it ideal for sales teams handling large call volumes. You can automate dialing, analyze sentiment in real time, and generate call summaries automatically — helping you focus on selling instead of admin work. The live monitoring and analytics give you instant performance feedback, and its global number coverage ensures your remote or distributed team can stay connected worldwide.

Standout features & integrations:

Features include an AI sales dialer with power and parallel dialing modes, real-time call monitoring, and multilingual transcription with sentiment analysis. You can also use automated call routing and WhatsApp messaging to streamline communication.

Integrations include HubSpot, Pipedrive, Zoho CRM, Salesforce, Microsoft Dynamics, OdooCRM, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, and Monday.

Ringover is a cloud communication platform designed primarily for staffing agencies, sales teams, and small businesses. It offers features like cloud telephony and conversational AI to enhance communication and sales prospecting.

Why I picked Ringover: The platform is tailored for remote teams, providing tools that facilitate multichannel communication and AI-driven insights. Its conversational AI features include transcription and mood analysis, which can improve team interactions and customer service. The cloud telephony system supports seamless communication across various channels, perfect for remote work settings. Additionally, Ringover's integration with CRM and ATS systems like Salesforce and Bullhorn makes it versatile for different business needs.

Standout features & integrations:

Features include advanced reporting that identifies performance issues, a user-friendly app for working from any device, and sales prospecting tools with automation and analytics. These features help reduce after-call tasks and boost productivity.

Integrations include Salesforce, Bullhorn, Avionté, HubSpot, Zoho, Pipedrive, Microsoft Teams, Slack, Zendesk, and Freshdesk.

Moxo is a client interaction management platform for businesses that need to enhance client engagement. It serves industries like finance, real estate, and legal services by facilitating client communication and transaction management.

Why I picked Moxo: It's tailored for client engagement, providing tools that improve communication and transactions. The platform supports secure messaging and document sharing, ensuring your client interactions are efficient and safe. Moxo also offers task management features that help your team stay organized and responsive. In my experience, its focus on client interaction makes it a valuable tool for industries that rely heavily on customer engagement.

Standout features & integrations:

Features include video conferencing capabilities that allow for face-to-face interaction, digital signature tools to expedite document approvals, and workflow automation to streamline processes. These features ensure your team can manage client interactions effectively.

Integrations include Salesforce, Microsoft Teams, Slack, Google Workspace, Dropbox, DocuSign, HubSpot, Zoom, Box, and OneDrive.

JustCall is a cloud-based phone system primarily used by sales and support teams to manage calls and SMS communication. It offers call center management features that help teams handle high volumes of customer interactions efficiently.

Why I picked JustCall: It offers features tailored for call center management, such as call routing and tracking. These tools help your team manage inbound and outbound calls with ease. JustCall also includes a call monitoring feature that allows supervisors to listen in on live calls, ensuring quality control. In my experience, its ability to integrate with CRM systems enhances productivity by keeping all communication in one place.

Standout features & integrations:

Features include a click-to-call function that saves time, call recording for training purposes, and SMS automation to streamline follow-ups. These tools help your team stay organized and responsive.

Integrations include Salesforce, HubSpot, Zoho, Pipedrive, Intercom, Slack, Zendesk, Freshdesk, ActiveCampaign, and Zapier.

Avochato is a cloud communication platform tailored for customer support teams and businesses looking to enhance their customer interaction. It simplifies communication by allowing teams to manage SMS, chat, and voice communications in one place.

Why I picked Avochato: The platform excels in customer support integration with features like shared inboxes and automated workflows. This makes it easy for your team to manage multiple customer interactions simultaneously. Avochato also offers keyword-based routing to ensure messages reach the right person quickly. In my experience, its ability to integrate seamlessly with customer support tools makes it a standout choice for businesses focused on improving customer service.

Standout features & integrations:

Features include customizable message templates that save your team time, analytics dashboards that provide insights into communication effectiveness, and automated follow-up messaging to ensure no customer is left waiting. These features help streamline your team's workflow and improve response times.

Integrations include Salesforce, Slack, Microsoft Teams, HubSpot, Zapier, Zendesk, Google Sheets, Shopify, Mailchimp, and Front.

HPE GreenLake is a cloud service platform for enterprises that require a hybrid IT environment. It provides a flexible approach to managing workloads and resources across on-premises and cloud infrastructures.

Why I picked HPE GreenLake: It offers hybrid cloud solutions that allow your team to manage workloads seamlessly between on-premises and cloud environments. Features like consumption-based pricing provide financial flexibility, adapting to your specific usage needs. The platform also includes comprehensive workload management tools that enhance operational efficiency. In my experience, its ability to integrate hybrid cloud operations makes it ideal for enterprises seeking flexible cloud solutions.

Standout features & integrations:

Features include real-time analytics for monitoring and optimizing resource usage, automated infrastructure management to reduce manual tasks, and robust security features to protect your data. These tools ensure your IT operations run smoothly and securely.

Integrations include VMware, Microsoft Azure, AWS, SAP, Oracle, Red Hat, Citrix, Docker, Kubernetes, and ServiceNow.

Panoptica is a cloud-based communication platform for construction professionals and project stakeholders. It enhances project management by facilitating model reviews and identifying design issues before construction begins.

Why I picked Panoptica: The platform excels in security compliance monitoring, allowing users to conduct model reviews across multiple devices like HoloLens and iPad Pro. This flexibility ensures that your team can address design issues early, reducing rework costs significantly. Panoptica's ability to streamline the entire review process, from setup to reporting, enhances security and operational effectiveness. In my experience, its focus on safety and security compliance makes it a valuable tool for construction projects.

Standout features & integrations:

Features include real-time collaboration that allows multiple stakeholders to participate in reviews simultaneously, issue tracking to ensure all potential problems are addressed, and detailed reporting for comprehensive project analysis. These features help keep your projects on track and within budget.

Integrations include Autodesk, Revit, Navisworks, Microsoft Teams, Slack, Procore, BIM 360, Bluebeam, PlanGrid, and Google Drive.

Broadridge is a communication platform for financial services professionals to manage and streamline client communications. It supports functions like client reporting, regulatory compliance, and document management.

Why I picked Broadridge: The platform is tailored for financial services, offering tools that ensure regulatory compliance and enhance client communication. It includes client reporting features that help your team deliver precise and timely reports. Broadridge also offers document management to keep all your important files organized and accessible. In my experience, its focus on the financial sector makes it a valuable tool for businesses needing specialized communication solutions.

Standout features & integrations:

Features include automated document delivery that ensures clients receive necessary documents on time, multi-channel communication options to reach clients via their preferred method, and compliance management tools to help you stay up-to-date with regulations. These features ensure efficient and reliable communication with your clients.

Integrations include Salesforce, Microsoft Dynamics 365, SAP, Oracle, IBM, Thomson Reuters, Bloomberg, DocuSign, Adobe, and AWS.

Quadient Inspire is a customer communication management platform used by businesses to create and deliver personalized communications. It's designed for industries like finance, insurance, and utilities to handle large volumes of customer interactions efficiently.

Why I picked Quadient Inspire: It excels in creating personalized communications, offering tools that help your team tailor messages to individual customer needs. The platform features interactive document creation, allowing you to engage customers with dynamic content. Quadient Inspire also provides advanced analytics to track the effectiveness of your communications. In my experience, its focus on personalization makes it a valuable tool for businesses aiming to enhance customer engagement.

Standout features & integrations:

Features include omnichannel delivery that ensures consistent messaging across all platforms, template management to streamline content creation, and compliance tools to meet industry regulations. These features help your team maintain a high standard of communication with clients.

Integrations include Salesforce, Microsoft Dynamics 365, SAP, Oracle, Adobe Experience Manager, IBM, DocuSign, Dropbox, Google Drive, and SharePoint.

Ultatel Cloud Business Phone System is a communication platform designed for small to medium-sized businesses looking to enhance their voice communication capabilities. It provides a range of features that facilitate efficient call management and customer interaction.

Why I picked Ultatel Cloud Business Phone System: It offers scalability tailored to small businesses, allowing you to expand your communication capabilities as your business grows. Features like call forwarding and voicemail-to-email ensure you never miss important messages. The system also includes a virtual receptionist to handle calls professionally. In my experience, its flexibility and feature set make it an excellent choice for businesses planning to scale.

Standout features & integrations:

Features include advanced call analytics that provide insights into call performance, call recording for quality assurance, and conference calling to improve team collaboration. These tools help you manage your communication needs effectively.

Integrations include Salesforce, Microsoft Teams, Slack, Google Workspace, Zoho, HubSpot, Pipedrive, Zendesk, Freshdesk, and Shopify.