CyberArk Review: Pros, Cons, Features, and Pricing
CyberArk is an identity and access management (IAM) software that protects and manages privileged accounts. It best serves industries with high-security needs like finance, healthcare, and government, ensuring their sensitive data stays protected. CyberArk offers advanced security privileged access management (PAM), making it a great product for security-focused organizations.
CyberArk addresses issues like unauthorized access and compliance, benefiting information technology (IT) security teams. In this article, I'll cover CyberArk's features, pros and cons, use cases, pricing, and more, so you can decide if it aligns with your security needs and goals.
CyberArk Workforce Identity and Access Management (IAM) Evaluation Summary
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CyberArk Workforce Identity and Access Management (IAM) Overview
In my opinion, CyberArk stands out as a top-tier privileged access management software for organizations needing strong privilege control. Its key features, like privileged account management, make it ideal for industries such as finance and healthcare. While it offers great support and a solid onboarding process, it could be more intuitive, especially for smaller teams. Compared to other IAM software, CyberArk's pricing might be higher, but the security it provides justifies the cost for those who prioritize safeguarding sensitive data. If your team values strong customer support and needs to manage complex access scenarios, CyberArk is a worthy contender.
pros
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CyberArk offers strong security for managing privileged accounts.
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Your team can rely on its excellent customer support.
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It provides advanced features for industries with high-security needs.
cons
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Your team may find the interface a bit complex.
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It's not the easiest for smaller teams to use.
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Onboarding may take longer than expected for new users.
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Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Privileged Account Security: CyberArk Privileged Access Manager (PAM) protects your sensitive accounts by managing access to critical workloads. Authorized users are granted access in accordance with role-based and least-privilege principles.
Session Monitoring: You can track user sessions in real-time to detect any suspicious activity. This feature helps your team quickly respond to potential cyber threats.
Password Management: CyberArk automates password changes, reducing the risk of password-related breaches. It ensures strong, unique passwords are consistently used.
Access Control: It lets you define and enforce access policies, so your team can control who accesses what resources. With greater visibility, you can minimize the risk of unauthorized access.
Audit and Reporting: CyberArk provides detailed logs and reports, giving you insights into user activities. This helps your team maintain compliance with industry regulations.
Threat Analytics: Using advanced analytics, CyberArk identifies potential security risks before they become threats. Instead of reacting to incidents, your team can be more proactive in protecting data.
Ease of Use
CyberArk isn't the easiest PAM solution to use, especially if your team lacks dedicated IT staff. Its interface can seem complex, which might slow down everyday tasks. While its advanced features provide strong security, they come with a learning curve. If your team manages many privileged accounts, the effort to learn CyberArk is worth it. However, smaller teams or those with simple needs might find it challenging to navigate and use effectively.
Integrations
CyberArk integrates with Ansible, Jenkins, Puppet, Terraform, OpenShift, Kubernetes, Rancher, Cloud Foundry, Amazon Web Services (AWS), Microsoft Azure, and more.
CyberArk also offers an application programming interface (API) for custom integrations and connects with third-party integration tools.
CyberArk Workforce Identity and Access Management (IAM) Specs
- 2-Factor Authentication
- Access Management
- Anti-Virus
- API
- Audit Trail
- Bug Tracking
- Calendar Management
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Email Integration
- External Integrations
- File Sharing
- File Transfer
- Firewall
- Google Apps Integration
- Inventory Tracking
- Malware Protection
- Multi-User
- Network Device Performance Monitoring
- Network Traffic Monitoring
- Network Visualization
- Notifications
- Project Management
- Remote Access
- Risk Assessment
- SAP Integration
- Scheduling
- Software Integration
- Third-Party Plugins/Add-Ons
- Ticket Management
