Aircall Review: Pros, Cons, Features, and Pricing

Aircall is a VoIP helpdesk software that facilitates seamless business communication by providing cloud-based phone solutions for businesses. It's ideal for customer support teams, sales teams, and remote workforces in industries like e-commerce and tech startups. Aircall enhances communication efficiency with intuitive integrations and easy setup.

Aircall effectively addresses communication challenges for sales and support teams by offering reliable, scalable business phone systems. In this article, I'll cover Aircall's features, pros and cons, use cases, pricing, and more.

Aircall Evaluation Summary

Why Trust Our Software Reviews

Aircall Overview

Is Aircall Right For Your Needs?

Who Would be a Good Fit for Aircall?

Aircall is perfect for small to mid-sized businesses in customer service and sales. If your team needs easy setup and clear call quality, Aircall delivers. Its real-time analytics help track performance, making it ideal for teams that rely on data-driven decisions. For remote workforces, Aircall's user-friendly interface ensures everyone can communicate effectively from anywhere.

Customer Support Teams

Aircall enhances your team's efficiency with its easy setup and high-quality calls.
Sales Departments

It offers real-time analytics to boost your team's performance and track success.
E-commerce Businesses

Aircall's clarity and reliability ensure your customers always get the best service.
Tech Startups

Its intuitive interface supports your rapid growth and dynamic communication needs.
Remote Workforces

Aircall's user-friendly tools keep your team connected, no matter where they are.
Small to Mid-sized Companies

The easy navigation and setup save your team time and effort.

Who Would be a Bad Fit for Aircall?

Aircall might not suit large enterprises needing extensive customization and advanced features. If your business requires highly specialized communication tools or complex integrations beyond CRM, Aircall's limited customization options could hinder your team's efficiency. Industries with heavy compliance needs, like finance, may find Aircall's offerings insufficient for meeting strict regulatory requirements.

Large Enterprises

Aircall's limited customization may not meet your complex communication needs.
Financial Services

It might lack the advanced features needed for strict regulatory compliance.
Highly Regulated Industries

Aircall doesn't provide the specialized tools required for stringent compliance standards.
Complex IT Departments

Your team might need more advanced integration options than Aircall offers.
Global Corporations

Aircall's capabilities may fall short for your extensive, global communication needs.
Custom Solution Seekers

If you need tailored VoIP solutions, Aircall's limited customization won't fit your requirements.

Our Review Methodology

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.