Aircall Review: Pros, Cons, Features, and Pricing

Q: How does Aircall ensure data security and compliance?

Aircall takes data security seriously with end-to-end encryption for all phone calls. It complies with General Data Protection Regulation (GDPR), ensuring your team meets European data protection standards. Regular audits and security assessments help maintain high security levels. You can trust Aircall to keep your data safe and compliant with industry regulations.

Q: Can Aircall handle high call volumes?

Yes, Aircall is designed to manage high call volumes efficiently. Its call routing and queuing features ensure your team handles calls without delays. You can scale your operations with confidence, knowing Aircall can support your growing business needs.

Q: Is Aircall suitable for remote teams?

Aircall is ideal for remote teams due to its cloud-based nature. Your team can access the platform from anywhere with an internet connection. This flexibility ensures seamless communication and collaboration, regardless of location.

Q: How reliable is Aircall’s call quality?

Aircall offers consistently high call quality, which users appreciate. Its infrastructure is built to minimize disruptions and maintain clear connections. You can rely on Aircall to provide a stable communication experience for your team.

Q: What support is available if we encounter issues?

Aircall provides various support options, including a help center and customer support team. If issues arise, you can reach out for assistance or use resources like guides and FAQs. This ensures your team gets the help they need quickly.

Q: How does Aircall help with team performance tracking?

Aircall offers real-time analytics to monitor team performance. You can track call metrics, such as volume and duration, to identify areas for improvement. This data-driven approach helps your team improve customer experience.

Q: Can Aircall integrate with our existing CRM?

Yes, Aircall integrates seamlessly with popular CRM systems. This allows your team to sync call data and streamline workflows. You’ll find it easier to manage customer interactions and maintain a unified communication strategy.

Q: What happens if there’s an outage or service disruption?

Aircall has measures in place to handle outages and minimize disruptions. Its robust infrastructure ensures quick recovery and continuity of service. Additionally, Aircall will communicate incident statuses so your team can stay updated with recovery efforts.

Aircall is a VoIP helpdesk software that facilitates seamless business communication by providing cloud-based phone solutions for businesses. It's ideal for customer support teams, sales teams, and remote workforces in industries like e-commerce and tech startups. Aircall enhances communication efficiency with intuitive integrations and easy setup.

Aircall effectively addresses communication challenges for sales and support teams by offering reliable, scalable business phone systems. In this article, I'll cover Aircall's features, pros and cons, use cases, pricing, and more.

Aircall Evaluation Summary

Cloud VoIP for sales/support with fast setup and deep integrations.

Rating

4.3 /5

Pricing

From $30/license (billed annually)
Free demo

Why Trust Our Software Reviews

Aircall Overview

In my opinion, Aircall is a solid choice for small to mid-sized businesses, especially those in customer service and sales. Its intuitive user interface and seamless integrations with tools like Salesforce and HubSpot make it stand out. While Aircall’s onboarding process is smooth, its customer support could be more responsive. Compared to competitors like RingCentral, Aircall offers a more user-friendly experience but at a slightly higher price. It's best suited for teams seeking reliable AI-powered helpdesk software with strong CRM and business tools integration capabilities.

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pros

It's easy to set up and navigate, saving your team time.
Call quality is consistently high, ensuring clear conversations.
Offers real-time analytics to help you track and improve performance.

cons

Customer support response times can be slow, which might delay your work.
It lacks some advanced features found in other VoIP solutions.
Limited customization options may not meet all your team's needs.

Is Aircall Right For Your Needs?

Who Would be a Good Fit for Aircall?

Aircall is perfect for small to mid-sized businesses in customer service and sales. If your team needs easy setup and clear call quality, Aircall delivers. Its real-time analytics help track performance, making it ideal for teams that rely on data-driven decisions. For remote workforces, Aircall's user-friendly interface ensures everyone can communicate effectively from anywhere.

Customer Support Teams

Aircall enhances your team's efficiency with its easy setup and high-quality calls.
Sales Departments

It offers real-time analytics to boost your team's performance and track success.
E-commerce Businesses

Aircall's clarity and reliability ensure your customers always get the best service.
Tech Startups

Its intuitive interface supports your rapid growth and dynamic communication needs.
Remote Workforces

Aircall's user-friendly tools keep your team connected, no matter where they are.
Small to Mid-sized Companies

The easy navigation and setup save your team time and effort.

Who Would be a Bad Fit for Aircall?

Aircall might not suit large enterprises needing extensive customization and advanced features. If your business requires highly specialized communication tools or complex integrations beyond CRM, Aircall's limited customization options could hinder your team's efficiency. Industries with heavy compliance needs, like finance, may find Aircall's offerings insufficient for meeting strict regulatory requirements.

Large Enterprises

Aircall's limited customization may not meet your complex communication needs.
Financial Services

It might lack the advanced features needed for strict regulatory compliance.
Highly Regulated Industries

Aircall doesn't provide the specialized tools required for stringent compliance standards.
Complex IT Departments

Your team might need more advanced integration options than Aircall offers.
Global Corporations

Aircall's capabilities may fall short for your extensive, global communication needs.
Custom Solution Seekers

If you need tailored VoIP solutions, Aircall's limited customization won't fit your requirements.

Our Review Methodology

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

Core Features

Call Management: Aircall provides tools to manage inbound and outbound calls efficiently. You can easily route calls to the right team members, saving time and improving customer service. Customers can also request a callback instead of waiting on hold.

Call Recording**:** Automatically record calls to review later. This feature helps your team ensure quality and compliance in customer interactions. You can also use call tagging for easy organization.

Voicemail**:** Aircall's voicemail feature lets you receive messages when you're unavailable. You can listen to voicemails anytime and make follow-up calls to customers.

Call Analytics: Get insights into call volume and performance with real-time analytics. This data helps you make informed decisions to improve your team's productivity.

Number Management: Easily manage local, toll-free, and international numbers. This feature allows your business to maintain a global presence effortlessly.

Call Queuing: Organize how incoming calls are handled with call queuing. Your customers can wait in line without losing their place.

screenshot - Aircall Review: Pros, Cons, Features, and Pricing — Efficient inbound/outbound routing with callback options to cut hold time.

Standout Features

Real-Time** Coaching:** Aircall allows managers to listen in on live calls and provide immediate feedback. This helps improve your team's performance and customer service quality.

Interactive Voice Response (IVR): Create a menu system for inbound calls to direct customers to the right department. This feature enhances efficiency and customer satisfaction by reducing wait times.

Ease of Use

Aircall stands out for its user-friendly interface and ease of navigation, making it accessible for your team without extensive training. The intuitive design enables you to set up and manage calls quickly, a significant advantage for busy environments. Users appreciate the straightforward call management and analytics features, which help you focus on improving communication rather than wrestling with complicated software.

Onboarding

Aircall's onboarding process is smooth and efficient, helping your team get up and running quickly. The platform provides clear instructions and helpful resources, making it easy to understand and use Aircall. Users appreciate the accessible support options, which ensure you can get assistance when needed. This quick onboarding experience lets your team focus on their work rather than struggling with setup.

Customer Support

Aircall offers solid customer support, but response times can sometimes be slow, which might affect your team's workflow. Users find the support team knowledgeable and helpful when issues arise, though faster assistance would improve satisfaction. The available resources, like guides and FAQs, are useful for solving common problems independently. They can also start a chat via SMS or a dedicated help desk channel.

Integrations

Aircall integrates with Salesforce, HubSpot, Intercom, Zendesk, Zapier, Pipedrive, Microsoft Dynamics, Slack, Shopify, Freshdesk, monday.com, and more.

Aircall also provides an API and connects with third-party integration tools to expand its functionality.

Value for Money

Aircall offers good value, balancing cost with a rich feature set that meets most team needs. Its pricing tiers cater to small businesses and enterprises alike. A free trial is available, allowing your team to evaluate its functionalities before committing.

Essential: Core features for small teams needing basic call management.
Professional: Adds advanced analytics and call monitoring for growing teams.
Custom: Tailored solutions with premium support and unique integrations for large enterprises.

Aircall Specs

2-Factor Authentication
API
Audio Recording
Auto Dialer
Automatic Call Distribution
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Scripting
Call Tracking
Chat
Click-to-Dial
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Hardware Integration
Interactive Voice Response
Mobile App
Multi-User
Notifications
Report & Compliance
Scheduling
SMS
Softphone
Video

Aircall FAQs

How does Aircall ensure data security and compliance?

Can Aircall handle high call volumes?

Is Aircall suitable for remote teams?

How reliable is Aircall’s call quality?

What support is available if we encounter issues?

How does Aircall help with team performance tracking?

Can Aircall integrate with our existing CRM?

What happens if there’s an outage or service disruption?

Aircall Company Overview & History

Aircall is a unified communications platform with offices in New York, Sydney, Berlin, Paris, Madrid, Sydney and Mexico. It employs over 600 people from diverse backgrounds and serves more than 22,000 clients across 110 countries. Aircall has raised $226 million in venture funding and achieved Centaur status with over $100 million in annual recurring revenue by 2022. Notable clients come from sectors like education, healthcare, and financial services.

Aircall Major Milestones

2014: Aircall was founded in Paris, France.
2017: Opened its New York City office.
2018: Raised $29 million in Series B funding.
2020: Secured $65 million in Series C funding.
2021: Achieved $120 million in Series D funding.
2022: Reached Centaur status with over $100 million in annual recurring revenue.
2023: Appointed Scott Chancellor as CEO.
2024: Opened a new office in San Francisco, marking its 10th anniversary.