Os 10 Melhores Softwares de Suporte Técnico com Gestão de Ativos para 2026

Análises do melhor software de suporte técnico com gestão de ativos

1. 

   1

   NinjaOne

   Best for real-time asset monitoring​

   • Free trial available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   NinjaOne is an IT management platform that combines helpdesk ticketing and asset management into a unified solution. It enables IT teams to monitor, manage, and support devices and users from a single interface. 

   Why I picked NinjaOne: NinjaOne's active asset management feature provides a comprehensive inventory of IT assets, displaying live health and performance data. This real-time information allows your team to quickly assess device status and make informed decisions during incident resolution.

   Another key aspect is the customizable ticketing experience. NinjaOne allows you to tailor ticket boards to your team's workflow, ensuring that tickets are categorized and prioritized effectively.

   Standout features & integrations:

   Features include real-time reporting and analytics, a self-service client portal, live device inventory, one-click remote access, stealth remediation tools, integrated documentation, automated patch management, flexible technician boards, and endpoint health alerts.

   Integrations include Accelo, Autotask, Bitdefender, BrightGauge, Connectwise Manage, CrowdStrike, IT Glue, Microsoft Entra, Okta, Slack, SentinelOne, and Zendesk.

   Pros and Cons

   Pros:

   • Customizable ticketing aligns with team workflows
   • Centralized control over device configurations
   • Comprehensive endpoint management capabilities

   Cons:

   • The mobile app could offer more functionalities
   • Initial setup may require time and resources
   Learn more about NinjaOne:

   • Check out NinjaOne on their website
   • Read my in-depth review of NinjaOne
2. 

   2

   Freshservice

   Best for incorporating ITIL best practices

   • 14-day free trial
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshservice is a cloud-based IT service management tool that flawlessly integrates ITIL best practices into its operations. This software is designed to help businesses manage and track IT assets while providing a top-notch help desk solution, making it excellent for those seeking to adhere to ITIL standards.

   Why I Picked Freshservice: One standout feature is its robust incident management system, which allows for intelligent routing of incidents and equips technicians with all necessary tools to resolve issues efficiently. The platform's AI-driven service management capabilities further enhance productivity by providing intelligent suggestions and automating routine tasks. Additionally, Freshservice offers a unified service catalog that simplifies service delivery, from simple password resets to complex onboarding processes.

   Standout features & integrations:

   Key features of Freshservice include its incident, problem, change, and release management modules, all of which align with ITIL guidelines. In addition, it offers a modern and intuitive self-service portal for end-users. On the integration front, Freshservice works well with popular business apps like Google Workspace, Slack, and Okta, extending its functionality beyond the IT department.

   Pros and Cons

   Pros:

   • Robust workflow automation capabilities
   • Supports ITIL processes
   • Provides a user-friendly self-service portal

   Cons:

   • Could be expensive for small businesses
   • Customization options could be better
   Learn more about Freshservice:

   • Check out Freshservice on their website
   • Read my in-depth review of Freshservice
3. 

   3

   Atera

   Best for combining help desk & IT asset management

   • Free trial available
   • From $149/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Atera is an IT management platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and help desk software into one cloud-based solution for managed service providers (MSPs) and internal IT teams. In addition to its monitoring and automation capabilities, Atera includes IT Asset Management (ITAM) tools that help you track, organize, and manage IT assets throughout their lifecycle.

   Why I Picked Atera:

   I picked Atera because of how fully it integrates help desk ticketing with asset management tools. When a ticket is created, you can link it directly to hardware or software assets, giving you immediate context without needing to switch systems. You’re able to access device status, performance data, and service history alongside each support request. That means you can make more informed troubleshooting decisions and reduce time spent gathering background details. Atera’s unified interface also helps MSPs and IT departments keep both client support and asset inventory under one roof.

   Standout features & integrations:

   Features include automated patch management, network discovery, AI-powered ticket summaries and recommendations, remote access, contract management, and proactive issue alerts. Atera integrates with Microsoft Teams, Slack, ServiceNow, Okta, Azure Active Directory, Microsoft Outlook, WhatsApp Notifications, monday.com, Jira Software Cloud, ClickUp, Acronis Cyber Protect Cloud, and Google Sheets.

   Pros and Cons

   Pros:

   • Detailed reporting and client-facing dashboards
   • Proactive issue detection and automation options
   • Centralizes ticketing, RMM, PSA, and asset management

   Cons:

   • Some limitations in PSA and billing features
   • Learning curve for new users due to breadth of features
   Learn more about Atera:

   • Check out Atera on their website
   • Read my in-depth review of Atera
   • Explore best alternatives to Atera
4. 

   4

   SysAid

   Best for built-in CMDB maps

   • Free demo available
   • From $89/agent/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SysAid is an IT Service Management (ITSM) platform that combines help desk software and asset management in a single system. It helps IT teams manage incidents, service requests, and assets while maintaining visibility across the IT environment. With AI-driven automation and a centralized CMDB, SysAid supports more efficient workflows and faster issue resolution.

   Why I picked SysAid: I picked SysAid because it lets you manage IT services and assets in one connected platform instead of relying on separate tools. It's built-in CMDB maps relationships between hardware, software, and services, while SysAid’s AI capabilities help categorize and route tickets automatically to reduce manual triage. This setup gives you clearer oversight of your IT operations and helps reduce service disruptions caused by missed dependencies or slow response times.

   Standout features & integrations:

   Features include a Self-Service Portal that allows users to submit requests, resolve common issues, and access knowledge articles, AI-driven ticket categorization and automation to reduce repetitive service desk work, and Asset Management with CMDB for tracking hardware, software, and license usage. SysAid also provides Reporting and Analytics to surface metrics like response times, workload trends, and potential bottlenecks.

   Integrations include Microsoft 365, Microsoft Teams, Slack, Jira, Salesforce, Google Workspace, ServiceNow, Zendesk, Zoom, Box, Dropbox, and Trello.

   Pros and Cons

   Pros:

   • Workflow automation reduces operational errors
   • CMDB maps IT asset relationships
   • AI agent automates ticket handling

   Cons:

   • Implementation process reported as slow
   • Interface considered outdated by users
   Learn more about SysAid:

   • Check out SysAid on their website
   • Read my in-depth review of SysAid
   • Explore best alternatives to SysAid
5. 

   5

   SuperOps

   Best for context-aware IT support

   • 14-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SuperOps is an AI-powered platform that combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) to support managed service providers (MSPs) and IT teams. 

   Why I Picked SuperOps: I picked SuperOps because of how tightly its help desk and asset management features are connected. When a ticket is raised, technicians can instantly view all asset data related to that ticket—like software versions, hardware details, and recent changes—without switching tabs or tools. The asset timeline shows every event tied to a device, making it easier to trace issues and spot patterns. You can also act on those assets directly from the help desk, like running scripts or pushing patches, which saves time and cuts down on back-and-forth. Overall, these features help you provide more context-aware IT support.

   Standout features & integrations:

   Features include technician collision detection, which helps prevent multiple technicians from working on the same ticket at the same time. On the asset management side, SuperOps also supports asset relationship mapping, letting you define and visualize how assets are connected—like which printer belongs to which department or which software is installed on which device. Some integrations include Acronis, ESET, Sophos, SentinelOne, Emsisoft, Bitdefender, Splashtop, TeamViewer, Connectwise Control, Xero, Quickbooks, and Azure.

   Pros and Cons

   Pros:

   • Tickets link directly to assets
   • The platform offers robust reporting tools that provide valuable insights into IT operations
   • Intelligent AI-based alerting system

   Cons:

   • Limited language support
   • Setup can be time-consuming for smaller teams
   Learn more about SuperOps:

   • Check out SuperOps on their website
6. 

   6

   Zendesk

   Best for intuitive ticketing and problem resolution

   • Free trial available
   • From $25/agent/month (billed annually)

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Zendesk is a customer service platform designed to streamline your support team's workflow with its robust and intuitive ticketing system. The software shines brightly in its ability to simplify problem resolution, ensuring that businesses can swiftly and effectively attend to customer inquiries or issues, thereby solidifying its position as a top pick for those seeking intuitive ticketing solutions.

   Why I Picked Zendesk: Zendesk was a clear choice for my list given its renowned reputation in the helpdesk software landscape. Its easy-to-use interface and robust capabilities make it an ideal solution for businesses looking for a streamlined ticketing and problem resolution process. I believe Zendesk is best for intuitive ticketing due to its efficient design, helping users navigate requests effortlessly, hence facilitating rapid problem resolution.

   Standout features & integrations:

   Zendesk impresses with its smart ticketing system that automatically routes and categorizes requests for efficient handling. Its AI-powered Answer Bot offers immediate responses to customer queries, enhancing user experience. In terms of integrations, Zendesk pairs well with a vast number of applications, including Slack, Salesforce, and Microsoft Teams, allowing for smoother communication and data flow between different platforms.

   Pros and Cons

   Pros:

   • Wide range of integrations for enhanced functionality
   • Smart ticketing system with auto-routing
   • Easy-to-use interface for efficient problem resolution

   Cons:

   • Lacks asset management in the lower-tier plans
   • Advanced features only available at higher pricing tiers
   • Can be pricey for small businesses
   Learn more about Zendesk:

   • Check out Zendesk on their website
   • Read my in-depth review of Zendesk
   • Explore best alternatives to Zendesk
7. 

   7

   Serval

   Best with AI-driven service automation

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Serval is an AI-native ITSM platform that combines help desk ticketing, asset management, workflow automation, and access management through autonomous AI agents that handle and resolve IT requests.

   Who Is Serval Best For?

   Serval suits mid-to-large IT teams at technically mature organizations that want AI to autonomously handle high volumes of routine support requests.

   Why I Picked Serval

   Serval earns its spot on my shortlist because of how it handles automation differently from every other tool I've reviewed. Instead of a drag-and-drop workflow builder, I can describe a process in plain English and Serval generates production-ready automation. What I find genuinely useful is Serval Suggestions: as my team closes tickets manually, the system spots resolution patterns and proposes fully built workflows I can publish in one click.

   Serval Key Features

   • Asset ingestion and reconciliation: Automatically collects and merges asset records from MDM, HRIS, IdP, and procurement systems.
   • Custom workflow code management: Stores workflow automations as auditable code with Git version control for transparency and rollbacks.
   • Team segmentation: Organizes tickets, workflows, and integrations by department, with fine-grained access controls.
   • Multi-channel support: Allows IT teams to receive and manage requests through Slack, Teams, email, and a web portal.

   Serval Integrations

   Serval offers native integrations with Okta, Google Workspace, Microsoft Teams, Slack, Notion, Confluence, Jira, GitHub, ServiceNow, and Salesforce. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Multi-department team segmentation with fine-grained access
   • Plain-language workflow building without writing code
   • AI autonomously resolves tickets without technician input

   Cons:

   • New product with limited third-party review data
   • Asset management depth lags behind dedicated ITAM tools
   Learn more about Serval:

   • Check out Serval on their website
8. 

   8

   monday service

   Best for IT inventory management

   • 14-day free trial
   • From $8/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   monday service is a customizable service platform that helps teams efficiently manage and automate their service operations and processes. Its visual approach simplifies the management of both service requests and IT inventory.

   Why I picked monday service: Teams can easily monitor hardware, assign tasks, and keep track of important maintenance dates. You can organize equipment by type, track serial numbers, and monitor the lifecycle of each asset.

   The platform’s customizable workflows make it simple to create an asset management process that fits your team’s specific needs. With automations, you’ll receive reminders when maintenance is due, and visual dashboards keep everyone aligned and make it easy to see the status of all equipment in real-time.

   Standout features & integrations:

   Features include customizable no-code workflows, centralized IT asset tracking, visual dashboards for hardware management, automations for sending maintenance reminders, tools for tracking serial numbers and handover dates, and reporting tools for asset usage insights.

   Integrations include Slack, Zoom, Microsoft Teams, Google Drive, Dropbox, Jira, HubSpot, Salesforce, GitHub, and Gmail.

   Pros and Cons

   Pros:

   • Visual dashboards for asset status
   • Automations for asset maintenance
   • Customizable asset workflows

   Cons:

   • Automations may require fine-tuning
   • Setup can be time-consuming
   Learn more about monday service:

   • Check out monday service on their website
   • Read my in-depth review of monday service
9. 

   9

   Issuetrak

   Best for scheduled maintenance tasks

   • Free trial available
   • From $478/user/annually

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Issuetrak is a versatile help desk software designed to simplify issue tracking and resolution for businesses across various industries. It offers a comprehensive suite of tools to manage customer support requests, complaints, and internal incidents efficiently. 

   Why I picked Issuetrak: Issuetrak's asset management feature allows you to keep track of hardware and software information, ensuring that all assets are accounted for and up to date. Additionally, the system enables the scheduling of maintenance tasks, ensuring that equipment remains in optimal condition.

   Another reason to consider Issuetrak is its ability to automate ticket assignments through round-robin distribution. This feature ensures that incoming issues are evenly distributed among your support team, preventing overload on individual members and promoting efficient resolution times. By automating this process, your team can focus more on resolving issues rather than managing task assignments.

   Standout features & integrations:

   Features include a centralized Issue Hub that provides a one-stop location to view, manage, and update tickets with ease. The platform also offers task flows, allowing your team to collaborate on issues and maintain consistency in processes. Furthermore, Issuetrak's knowledge base helps keep important information accessible for both users and administrators.

   Integrations include Microsoft 365, Google Analytics, Gmail, Salesforce, Power BI, and thousands more through Zapier. You can also access the Issuetrak API for even more connections.

   Pros and Cons

   Pros:

   • Highly customizable system
   • Cloud and on-premises deployment options
   • Effective in organizing and managing tickets

   Cons:

   • Certain features may be complex to set up
   • Asset management is a paid add-on
   Learn more about Issuetrak:

   • Check out Issuetrak on their website
10. 

    10

    ServiceNow

    Best for large enterprises needing comprehensive IT solutions

    • Free demo available
    • Pricing upon request

    Visit Website

    Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    ServiceNow offers an extensive range of IT services making it an all-encompassing tool for large enterprises. Its breadth of functionality caters to a myriad of needs, securing its position as a leading solution for businesses requiring comprehensive IT services.

    Why I Picked ServiceNow: ServiceNow emerged as a prime contender during my evaluation due to its comprehensive suite of IT solutions. I chose this platform because it offers a wide range of services under one roof, making it particularly useful for larger organizations. Its extensive functionality is what sets it apart and makes it the "Best for..." large enterprises that need a comprehensive set of IT solutions.

    Standout features & integrations:

    ServiceNow shines with its incident management, problem management, change and release management, and asset and cost management features. It also offers impressive AI capabilities that help automate routine tasks. ServiceNow integrates seamlessly with many enterprise solutions like Slack, Jira, and Trello, which further boosts its effectiveness.

    Pros and Cons

    Pros:

    • Robust integrations with other enterprise solutions
    • Advanced AI capabilities for automation
    • Comprehensive suite of IT solutions

    Cons:

    • Requires technical knowledge for customization
    • Interface can be complicated for new users
    • Premium pricing may not suit all budgets
    Learn more about ServiceNow:

    • Check out ServiceNow on their website
    • Read my in-depth review of ServiceNow
    • Explore best alternatives to ServiceNow