18 meilleures alternatives à xMatters analysées en 2026
Meilleures alternatives à xMatters – Sélection rapide
Voici ma sélection des meilleures alternatives à xMatters :
Si vous gérez les opérations informatiques, vous connaissez la pression de maintenir des systèmes performants. Il se peut que xMatters ne réponde plus aux besoins spécifiques de votre équipe ou n’accompagne pas votre croissance. Il est temps d’explorer d’autres options.
J’ai testé et analysé diverses solutions pour vous aider à trouver celle qui vous conviendra le mieux. Mon objectif est d’apporter un regard impartial sur chaque outil, en mettant l’accent sur les fonctionnalités qui répondent aux besoins courants tels que la gestion des incidents et la communication d’équipe.
Dans cet article, je partage mes outils préférés, en mettant en avant les avantages et inconvénients potentiels. Vous découvrirez des informations utiles pour guider votre choix et vous assurer que votre équipe dispose des outils nécessaires pour réussir.
Qu’est-ce que xMatters ?
xMatters est un logiciel de gestion IT conçu pour aider votre équipe à gérer les incidents et la communication. Il est couramment utilisé par les professionnels IT, les équipes DevOps et les responsables de gestion d’incidents qui ont besoin de moyens efficaces pour traiter les alertes et coordonner les réponses face aux perturbations. Les workflows automatisés, notifications en temps réel et capacités d’intégration contribuent à maintenir vos systèmes opérationnels tout en assurant une communication efficace entre les membres de l’équipe. De manière générale, xMatters valorise la capacité de votre équipe à maîtriser les incidents IT.
Résumé des meilleures alternatives à xMatters
Ce tableau comparatif résume les informations tarifaires relatives à mes alternatives sélectionnées à xMatters pour vous aider à trouver celle qui convient le mieux à votre budget et à vos besoins professionnels.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-driven incident management | 14-day free trial + free plan + free demo available | From $21/user/month | Website | |
| 2 | Best for AI-enhanced incident alerts | 14-day free trial + free plan + free demo available | From $8/user/month | Website | |
| 3 | Best for combined observability and management | Free plan available | From $29/license/month (billed annually) | Website | |
| 4 | Best for AI-supported incident response guidance | Free demo available | Pricing upon request | Website | |
| 5 | Best for AI-enriched automation | 14-day free trial + free demo available | From $19/user/month | Website | |
| 6 | Best for modern on-call management | 7-day free trial + free demo available | $13.99/user/month | Website | |
| 7 | Best for AI-powered customer service | Free trial + free demo available | Pricing upon request | Website | |
| 8 | Best for privacy-focused incident management | 14-day free trial + free plan + free demo available | From $19/user/month | Website | |
| 9 | Best for data platform integration | 14-day free trial + free demo available | Pricing upon request | Website | |
| 10 | Best for IT asset management | 14-day free trial available | Pricing upon request | Website |
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Avis sur les meilleures alternatives à xMatters
Vous trouverez ci-dessous mes résumés détaillés des meilleures alternatives à xMatters qui figurent dans ma liste restreinte. Mes analyses mettent en lumière les principales fonctionnalités, les points forts et faibles, les intégrations disponibles ainsi que les cas d’usage privilégiés pour chaque outil, afin de vous guider dans votre choix.
PagerDuty is an incident management platform designed for IT professionals and DevOps teams. It helps your team manage incidents, automate workflows, and enhance communication during critical events.
Why it's a good xMatters alternative: PagerDuty offers AI-driven incident management, which helps your team predict and mitigate potential issues before they escalate. With real-time alerts, machine learning insights, and automated escalations, you can respond to incidents faster. The platform's advanced analytics provide actionable insights to improve your team's efficiency. PagerDuty’s focus on AI and automation makes it a strong alternative to xMatters for proactive incident response.
Standout features & integrations:
Features include event intelligence, which uses machine learning to detect patterns and predict incidents. PagerDuty also offers automated escalations to ensure the right team members are alerted. Additionally, the platform provides detailed analytics to help your team understand incident trends and improve processes.
Integrations include Slack, Microsoft Teams, AWS, Google Cloud Platform, ServiceNow, Atlassian Jira, Salesforce, Datadog, Splunk, and New Relic.
Pros and cons
Pros:
- Automated multi-step response processes using a low-code builder
- AI agents analyze data and guide responders to a faster resolution
- Machine learning filter provides intelligent alerting and event intelligence
Cons:
- Steep learning curve for on-call admins
- Per-user billing can lead to high costs as organizations scale
AlertOps is an incident management platform designed for IT and DevOps teams. It focuses on enhancing incident response and communication through AI-driven automation and alerting.
Why it's a good xMatters alternative: With AI-enhanced incident response, AlertOps helps your team detect and resolve issues faster. It offers customizable alerting rules and escalations to ensure the right team members are notified promptly. The platform's workflow automation reduces manual intervention, allowing your team to focus on critical tasks. AlertOps' focus on AI and automation makes it a compelling alternative to xMatters for teams looking to improve response efficiency.
Standout features & integrations:
Features include automated workflows that save your team time and effort. AlertOps provides detailed incident timelines to help you track and analyze events. The platform also offers role-based access control, ensuring the right people have the right permissions.
Integrations include Slack, Microsoft Teams, Jira Software, ServiceNow, AWS, Datadog, Splunk, New Relic, PagerDuty, and SolarWinds.
Pros and cons
Pros:
- Live call routing for inbound phone calls based on real-time on-call schedules
- Alert aggregation from all monitoring tools
- Filters noise, detects root causes, summarizes alerts, and suggests resolutions
Cons:
- Lengthy timelines for configuring advanced automation workflows
- Dated user interface
Better Stack is a monitoring and incident management platform designed for IT and DevOps teams. It helps your team monitor system performance and manage incidents effectively.
Why it's a good xMatters alternative: Better Stack combines observability and incident management into a single platform, providing a unified approach to system monitoring and response. It offers real-time alerts and performance dashboards to keep your team informed and proactive. With incident timelines and analytics, Better Stack helps you understand and improve your response strategies. Its integrated approach to observability and management makes it a strong alternative to xMatters for teams looking to simplify their monitoring and incident response.
Standout features & integrations:
Features include customizable performance dashboards that provide insights into your system's health. Better Stack offers real-time alerts to ensure your team responds promptly to any issues. The platform also provides incident analytics, helping you track and improve response times.
Integrations include Slack, Microsoft Teams, GitHub, Jira Software, AWS, Google Cloud Platform, Azure, Datadog, PagerDuty, and New Relic.
Pros and cons
Pros:
- Broad tools for managing scheduling, automated escalations, and alerts
- Playwright-based synthetic transaction monitoring to test user journeys
- Unified observability with aggregated logs, metrics, and traces
Cons:
- Cumbersome log management interface
- Platform features lack depth in some advanced niches
ServiceNow IT Service Management is a platform designed for IT teams to manage and automate their service operations. It helps your team improve service delivery and efficiency by automating routine tasks and offering detailed insights and support tools.
Why it's a good xMatters alternative: The platform's AI-enhanced incident response capabilities help your team resolve issues faster and more efficiently. ServiceNow provides automated workflows and machine learning insights to refine your incident management processes. Its detailed analytics and reporting features offer valuable insights into your team's performance and areas for improvement. ServiceNow's focus on AI and service management makes it a strong alternative to xMatters for teams looking to enhance their IT operations.
Standout features & integrations:
Features include a customizable service catalog that allows your team to define and manage services. ServiceNow offers change management tools to help you track and control changes in your IT environment. The platform also provides knowledge management capabilities, enabling your team to create and share valuable information.
Integrations include Microsoft Teams, Slack, AWS, Azure, Google Cloud Platform, Jira Software, Salesforce, Zoom, GitHub, and SAP.
Pros and cons
Pros:
- Incident response playbooks help guide setups that standardize procedures
- AI agents provide contextual help, solutions, and automated incident summaries
- Intelligent incident prioritization and assignment
Cons:
- Occasional performance lags with complex customizations
- Licensing can be complex, depending on user roles
FireHydrant is an incident management platform designed for IT and DevOps teams. It helps your team manage incidents efficiently by automating workflows and providing detailed insights into incidents.
Why it's a good xMatters alternative: FireHydrant offers AI-enriched automation to optimize your incident response processes. It provides features like incident runbooks and retrospectives to help your team learn from past incidents and improve future responses. The platform's focus on automation reduces manual workload and enhances team efficiency. FireHydrant's emphasis on AI-driven automation makes it a strong alternative to xMatters for teams seeking to enhance incident management.
Standout features & integrations:
Features include incident runbooks that guide your team through response processes. FireHydrant also offers retrospectives, helping you analyze incidents and improve strategies. The platform provides customizable incident templates, allowing your team to standardize responses effectively.
Integrations include Slack, Microsoft Teams, Jira Software, GitHub, Datadog, PagerDuty, Zoom, AWS, New Relic, and ServiceNow.
Pros and cons
Pros:
- Built-in post-mortems automate data gathering from incident timelines
- Customizable templates that define incidents and automatically trigger runbooks
- Automated runbooks that codify incident response procedures
Cons:
- Standardized processes can require a cultural shift to align
- Administrative dedication is required to design, build, and maintain complex workflows
OnPage is an on-call management system designed for IT teams and healthcare professionals. It helps your team manage incident alerts and ensure critical messages reach the right people promptly.
Why it's a good xMatters alternative: OnPage offers a modern approach to on-call management with its secure messaging and alerting features. These capabilities ensure that your team receives critical alerts promptly and can respond effectively. With features like escalation policies and real-time reporting, OnPage supports efficient incident management. Its focus on modern, secure communication makes it a solid alternative to xMatters for teams prioritizing on-call reliability.
Standout features & integrations:
Features include secure messaging that ensures your team's communication remains private and protected. OnPage also provides real-time reporting, which helps you track incident responses and outcomes. The platform supports customizable escalation policies to ensure alerts reach the right people quickly.
Integrations include Slack, Microsoft Teams, ServiceNow, Splunk, Cisco Webex, ConnectWise, SolarWinds, Datto, Autotask, and Freshservice.
Pros and cons
Pros:
- Automated escalation policies
- Flexible on-call scheduling to create complex rotations with 24/7 coverage
- Alerts bypass silent and do-not-disturb modes on mobile via calls and SMS
Cons:
- Less complex workflow automation capabilities
- No permanent free plan
BMC is an IT service management platform designed for enterprise IT teams. It helps your team manage IT services, automate workflows, and improve service delivery.
Why it's a good xMatters alternative: BMC leverages AI-powered customer service to enhance your team's ability to resolve incidents quickly and efficiently. It offers features like automated workflows and predictive analytics to improve service management processes. The platform's focus on AI-driven insights helps your team anticipate and address potential issues before they escalate. BMC's integration of AI in service management makes it a strong alternative to xMatters for teams looking to optimize their IT operations.
Standout features & integrations:
Features include detailed asset management, allowing your team to track and manage IT assets effectively. BMC provides change management tools to help you control and document changes in your IT environment. The platform also offers service request management, enabling your team to handle and resolve requests efficiently.
Integrations include Microsoft Azure, Amazon Web Services, Salesforce, ServiceNow, Cisco, IBM, Oracle, SAP, VMware, and Splunk.
Pros and cons
Pros:
- Built-in knowledge-centered service functionality
- AI-powered recommendations from AI Agents
- Advanced service analytics with out-of-the-box dashboards to track KPIs
Cons:
- Some users note reduced functionality with the mobile app
- Complex UI can require training
ilert is an incident response platform designed for IT and DevOps teams. It helps your team manage alerts and on-call duties, ensuring efficient incident resolution and communication.
Why it's a good xMatters alternative: ilert offers a privacy-focused approach to incident management, ensuring your team's data is handled securely. It provides features like on-call scheduling and real-time alerting to keep your team informed and prepared. With incident analytics, ilert helps you understand trends and improve response strategies. Its focus on privacy and data security makes it a strong alternative to xMatters for teams prioritizing secure incident management.
Standout features & integrations:
Features include customizable on-call schedules that let your team define who is available and when. ilert also offers real-time alerting to ensure your team can respond to incidents quickly. The platform provides incident analytics to help you track performance and optimize processes.
Integrations include Slack, Microsoft Teams, Jira Software, GitHub, AWS, Datadog, Splunk, New Relic, PagerDuty, and ServiceNow.
Pros and cons
Pros:
- Ability to create audience-specific status pages to communicate incidents
- Role-based access control for granular permissions based on information relevance
- Privacy-centric design of systems and mobile apps
Cons:
- Advanced analytics are more limited compared to other tools
- Narrower ITSM scope
Splunk On-Call is an incident management solution tailored for IT and DevOps teams. It focuses on providing real-time alerts and efficient incident response to ensure your systems stay operational.
Why it's a good xMatters alternative: Splunk On-Call integrates closely with the Splunk data platform, offering a smooth experience for teams already using Splunk for monitoring. It provides real-time alerting and escalation policies to ensure your team responds to incidents promptly. The tool's analytics and reporting features help you understand incident trends and improve response strategies. Its deep integration with the Splunk ecosystem makes it a strong alternative to xMatters for data-driven teams.
Standout features & integrations:
Features include customizable on-call schedules to fit your team's needs. Splunk On-Call provides incident tracking and reporting to help you analyze response times and outcomes. The platform also offers mobile access, ensuring your team can manage incidents from anywhere.
Integrations include Splunk, Slack, Microsoft Teams, Jira Software, PagerDuty, ServiceNow, AWS, Datadog, New Relic, and GitHub.
Pros and cons
Pros:
- Real-time incident timelines for transparent post-incident review
- Faster root cause identification with connected incident data and code changes
- Extensive integration ecosystem
Cons:
- Occasional inconsistencies reported with mobile app notifications
- Complex schedule configuration
SysAid is an IT service management platform used by IT teams to manage support requests, assets, and internal services. It helps you handle ticketing, asset tracking, automation, and service workflows from one system.
Why it's a good xMatters alternative: SysAid gives your team built-in tools to track hardware, software, and device lifecycle details alongside support work. You can link assets directly to service requests so issues stay tied to the devices involved. The platform supports automated workflows that update asset records as changes happen. This makes it easier to keep accurate inventory data while handling day-to-day IT work. If asset visibility matters as much as service response, SysAid fits that need well.
Standout features & integrations:
Features include asset discovery for finding devices on your network, lifecycle tracking for monitoring asset changes over time, and automation rules for updating records without manual work. You can also generate asset reports to review usage and status trends. I believe this helps your team avoid blind spots as your environment grows.
Integrations include Microsoft Azure Active Directory, Microsoft Intune, Microsoft Teams, Jira, Salesforce, Zapier, and Slack
Pros and cons
Pros:
- Handles mixed hardware environments
- Built-in asset discovery tools
- Strong link between assets and tickets
Cons:
- Scales better with admin oversight
- Asset rules need careful configuration
New Product Updates from SysAid
SysAid Adds Direct Knowledge Base Linking in Service Records
SysAid now allows linking knowledge base articles directly to service records, enhancing centralized access to information and speeding up issue resolution. For more information, visit SysAid's official site.
.Autres alternatives à xMatters
Voici quelques alternatives supplémentaires à xMatters qui n’ont pas été incluses dans ma sélection, mais qui méritent également d’être considérées :
- Freshservice
For intuitive user experience
- Mitratech
For compliance management
- InvGate Service Management
For customizable workflows
- Opsgenie
For Atlassian tool integration
- Rootly
For incident retrospectives
- VelocityEHS Risk Management
For risk management
- incident.io
For Slack integration
- Kaseware
For incident tracking and reporting
Critères de sélection des alternatives à xMatters
Pour sélectionner les meilleures alternatives à xMatters à inclure dans cette liste, j’ai pris en compte les principaux besoins et difficultés rencontrés par les acheteurs de solutions de gestion IT, tels que la scalabilité et les capacités d’intégration. J’ai également appliqué le cadre suivant afin de garantir une évaluation structurée et impartiale :
Fonctionnalités essentielles (25 % de la note globale)
Pour figurer dans cette liste, chaque solution devait répondre à ces besoins courants :
- Gestion des incidents
- Alertes et notifications
- Planification des astreintes
- Politiques d’escalade
- Rapports et analyses
Fonctionnalités supplémentaires remarquables (25 % de la note globale)
Pour affiner la sélection, j’ai également recherché des fonctionnalités uniques, telles que :
- Analyses pilotées par l’IA
- Tableaux de bord personnalisables
- Flux de travail automatisés
- Outils de collaboration en temps réel
- Fonctionnalités de sécurité avancées
Facilité d’utilisation (10 % du score global)
Pour évaluer la facilité d'utilisation de chaque système, j'ai pris en compte les éléments suivants :
- Interface intuitive
- Intégrations transparentes
- Mise en place simple
- Conception conviviale
- Options de personnalisation
Onboarding (10 % du score global)
Pour évaluer l'expérience d'intégration sur chaque plateforme, j'ai pris en compte les éléments suivants :
- Disponibilité de vidéos de formation
- Visites interactives du produit
- Accès aux webinaires
- Modèles prêts à l’emploi
- Assistance via chatbot
Service client (10 % du score global)
Pour évaluer le service client proposé par chaque éditeur de logiciel, j'ai pris en compte les éléments suivants :
- Assistance disponible 24h/24 et 7j/7
- Multiples canaux de support
- Délai de réponse
- Personnel compétent
- Disponibilité d'une FAQ
Rapport qualité/prix (10 % du score global)
Pour estimer le rapport qualité/prix de chaque plateforme, j'ai pris en compte les éléments suivants :
- Transparence de la tarification
- Plans flexibles
- Rentabilité
- Fonctionnalités incluses dans les forfaits de base
- Réductions pour les abonnements annuels
Avis clients (10 % du score global)
Pour mesurer la satisfaction globale des clients, j'ai pris en compte les points suivants lors de la lecture des avis clients :
- Retours positifs
- Réclamations récurrentes
- Satisfaction globale
- Facilité d’utilisation
- Efficacité des fonctionnalités
Pourquoi chercher une alternative à xMatters ?
Bien que xMatters soit un bon choix de logiciel de gestion informatique, il existe plusieurs raisons pour lesquelles certains utilisateurs recherchent d’autres solutions. Vous cherchez peut-être une alternative à xMatters parce que…
- Vous avez besoin de plus d’options de personnalisation
- Votre équipe a besoin de meilleures capacités d’intégration
- Vous recherchez une solution plus évolutive
- Vous avez besoin d’un outil avec une interface plus simple
- Votre équipe a besoin d’options de support localisées
Si un ou plusieurs de ces points vous concernent, vous êtes au bon endroit. Ma liste contient plusieurs options de logiciels de gestion informatique plus adaptées aux équipes confrontées à ces défis avec xMatters et qui recherchent des solutions alternatives.
Fonctionnalités principales de xMatters
Voici quelques-unes des principales fonctionnalités de base et avancées de xMatters, afin de vous aider à comparer et à évaluer ce que proposent les autres solutions :
- Automatisation des workflows : Automatise les processus de gestion des incidents tout au long du cycle de vie, aidant les équipes DevOps et SRE à réduire les temps d'arrêt et à maintenir la disponibilité dans des environnements complexes.
- Créateur de workflows sans code : Permet aux équipes de concevoir et d'ajuster les processus de gestion des incidents sans écrire de code, facilitant ainsi l'adaptation des équipes d'astreinte à l'évolution des systèmes et des processus.
- Intégrations prêtes à l'emploi : Se connecte à des centaines d'outils DevOps et IT, dont Jira et Jenkins, pour une gestion cohérente des alertes et une réponse aux incidents plus rapide.
- API flexible : Prend en charge des intégrations personnalisées avec des systèmes internes et des outils tiers, permettant aux équipes d'harmoniser la gestion des incidents avec l'ensemble de leur infrastructure technologique.
- Gestion adaptative des incidents : Améliore la coordination pendant les incidents en acheminant dynamiquement les alertes et en attribuant les intervenants en fonction des conditions en temps réel.
- Intelligence des signaux : Filtre le bruit des alertes et donne la priorité aux signaux critiques, aidant les équipes à éviter la fatigue liée aux alertes et à joindre plus rapidement les bonnes personnes d’astreinte.
- Analyses exploitables : Offre une visibilité en temps réel sur les performances de réponse aux incidents, les tendances des alertes et les indicateurs de fiabilité, afin de soutenir l'amélioration continue.
- Plateforme adaptée aux entreprises : Conçue pour la gestion des incidents à grande échelle grâce à une architecture sécurisée, une haute disponibilité et la prise en charge des environnements cloud comme sur site.
Et ensuite :
Si vous êtes en train de rechercher un logiciel de gestion informatique, contactez sans frais un conseiller SoftwareSelect pour des recommandations personnalisées.
Vous remplissez un formulaire puis vous discutez brièvement de vos besoins spécifiques. Ensuite, vous recevrez une liste restreinte de logiciels à examiner. Les conseillers vous accompagneront même tout au long de votre processus d’achat, jusqu’à la négociation des prix.