O melhor software RMM ajuda a monitorizar terminais, automatizar a aplicação de atualizações, implementar scripts e responder a problemas em ambientes distribuídos sem esforço manual. Dá às equipas de TI e aos MSP o controlo de que necessitam para prestar suporte a sistemas remotos, reduzir o tempo de inatividade e manter o desempenho em grande escala.
Se a sua equipa tem dificuldades em gerir ativos remotos, lidar com a fadiga causada pelas atualizações ou alternar entre várias ferramentas de monitorização, estas plataformas RMM podem ajudar a centralizar o controlo, reduzir custos e reforçar a fiabilidade em toda a sua infraestrutura.
Após mais de 12 anos a implementar soluções de gestão de TI e a aconselhar equipas SaaS em crescimento, vi como a plataforma RMM certa pode transformar operações de TI reativas em fluxos de trabalho proativos e orientados por dados. Vamos conhecer as minhas escolhas!
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Our team has been testing and reviewing software since 2012. As tech leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Expert reviewers:
- Paulo Gardini MiguelTech Director
Tim FisherVP of AI
Gabriel RosasTech Lead & Software Architect
Christhian GruhnTech Lead & Platform Architect
Resumo do melhor software RMM
Este quadro comparativo resume os detalhes de preços das minhas principais escolhas de software RMM, para ajudar a encontrar a melhor opção para o seu orçamento e as necessidades da sua empresa.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for growing teams | Free trial available | Pricing upon request | Website | |
| 2 | Best for extensive range of features | Free trial available | From $149/user/month (billed annually) | Website | |
| 3 | Best for AI-driven MSP growth | 14-day free trial | Pricing upon request | Website | |
| 4 | Best for remote device monitoring | 14-day free trial | From $8/user/month (billed annually) | Website | |
| 5 | Best for MDM-enabled device security | Free demo available | From $49/user/month | Website | |
| 6 | Best for unlimited endpoint monitoring | 14-day free trial + free demo available | From $129/user/month | Website | |
| 7 | Best for comprehensive server monitoring | Free plan + 30-day trial + demo available | From $10/month | Website | |
| 8 | Best for intelligent topology mapping | 30-day free trial | From $1,233/year (billed annually) | Website | |
| 9 | Best value for money | 14-day free trial | From $35/month | Website | |
| 10 | Best for mobile app management | Free demo available | Pricing upon request | Website |
Análises do melhor software RMM
Segue-se um resumo detalhado do melhor software RMM que entrou na minha seleção. As minhas análises apresentam uma visão detalhada das principais funcionalidades, vantagens e desvantagens, integrações e casos de utilização ideais de cada ferramenta, para ajudar a encontrar a melhor opção para si.
NinjaOne’s easy-to-use RMM drives efficiency with real-time alerts and an intuitive dashboard. Designed to be fully scalable for growing teams, NinjaOne provides a full solution for remote monitoring, maintenance, and documentation.
Why I picked NinjaOne: The Ninja team excels at improving their products over time, with rapid response to client requests and bug fixes and proactive development of new features. I also scored NinjaOne highly for customer support, as its commitment to providing the best possible product and service is clear.
Standout Features and Integrations:
Features include secure remote access to Windows and Mac devices, one-click device actions to speed up repetitive tasks, and automated patching and endpoint tasks to improve security and efficiency. I found the built-in IT documentation solution and self-service portal to be useful additional features.
Integrations are available natively with third-party providers, including SentinelOne, TeamViewer, Slack, Octa, and Microsoft Azure.
Pros and Cons
Pros:
- Mobile app allows management and troubleshooting on the go
- Self-service portal reduces support requests
- Excellent automated patch management system
Cons:
- There’s no plan for teams managing fewer than 50 devices
- Reporting is disappointing compared to some other platforms
Learn more about NinjaOne:
Best for extensive range of features- Free trial available
- From $149/user/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
The main dashboard of Atera offers a comprehensive overview of system health, alerts, and key metrics. Atera is an AI-powered IT management platform tailored for Managed Service Providers (MSPs) and IT departments. It encompasses a wide range of features such as Remote Monitoring and Management (RMM), Professional Services Automation (PSA), helpdesk services, automated patch management, and network discovery.
Why I picked Atera: Atera positions itself as a state-of-the-art solution, and I like the fact that it aims to push the boundaries of what’s currently possible in RMM with one of the widest feature sets of any of the tools I reviewed. I found the real-time monitoring and alert system particularly valuable, with an overview of device status and a customizable threshold profile that makes it easy to triage issues as they occur.
Standout Features and Integrations:
Features include AI-powered Tier 1 support for issues like password resets and auto-generated summaries of tickets to assist in prioritizing tasks. I was impressed with the automated patch management feature, combining customizable automation schedules with cybersecurity best practices for a solution that’s both robust and efficient.
Integrations include native third-party add-ons, like AnyDesk, Acronis, Malwarebytes, and Webroot. Technical APIs are also available for integrations.
Pros and Cons
Pros:
- Proactive monitoring to prevent disruptive issues
- Good automation processes
- Comprehensive end-to-end IT management tools
Cons:
- Limited customization options for specific workflows and reporting
- Some integrations don’t work as smoothly as they could
Best for AI-driven MSP growth- 14-day free trial
- Pricing upon request
Visit WebsiteCustomer Rating:4.6/5
SuperOps has an intuitive dashboard that allows users to view open tickets, new alerts, and ongoing tasks. SuperOps is an advanced IT management and Managed Service Provider (MSP) platform designed to enhance IT operations. It offers a comprehensive suite of tools for service desk management, asset management, automation, remote monitoring and management (RMM), documentation, and project management.
Why I picked SuperOps: I like that SuperOps leverages AI to automate routine tasks, such as ticket categorization and incident prioritization, freeing up valuable time for IT professionals to focus on more complex issues. Its predictive analytics feature uses AI to anticipate and prevent potential system failures, ensuring proactive maintenance and minimizing downtime. Additionally, SuperOps’ AI-driven insights help in optimizing resource allocation and decision-making, promoting MSP growth.
Standout Features and Integrations:
Features include simple DIY setup, granular dashboards, topology maps, network discovery, custom monitoring, proactive, automated alerts, and automated device scanning.
Integrations include ConnectWise Control, Acronis, Hudu, TeamViewer, SentinelOne, QuickBooks Online, QuickBooks Desktop, Bitdefender, and Azure AD.
Pros and Cons
Pros:
- Integrates network monitoring with RMM
- Easy to use with a simple setup process
- Effective ticket automation module
Cons:
- Limited customization options for certain features
- Client portal functionality could be improved
Learn more about SuperOps:
Best for remote device monitoring- 14-day free trial
- From $8/user/month (billed annually)
Visit WebsiteCustomer Rating:4.7/5
Rippling lets you monitor remote devices and control access no matter where your employees are in the world. Rippling IT helps IT teams manage remote devices, enforce policies, and automate lifecycle tasks from one system. It brings device management, access control, and software automation into the same platform your organization already uses for HR and finance. It’s especially useful for distributed teams that need consistent security and visibility across thousands of employee endpoints.
Why I Picked Rippling IT
I picked Rippling IT because it lets you remotely monitor and control every company device through built-in MDM and RMM tools. You can apply security policies automatically through features like remote encryption enforcement and OS-level configuration rules, giving your team stronger baseline protection. Rippling also speeds up device setup using automated provisioning that installs required apps and permissions the moment an employee is onboarded. Its real-time device inventory shows hardware details, activity, and compliance status, helping you react quickly when a device is lost, stolen, or misconfigured. I also like that it pairs device controls with workforce data, so access, policies, and automations adjust instantly when someone joins, changes roles, or leaves.
Rippling IT Key Features
Here are a few additional capabilities that complement the remote monitoring and automation tools above:
- Patch Automation: Schedules OS and software patches across all endpoints with minimal manual work.
- Role-Based Access Controls: Adjusts app access and device permissions based on employee role changes.
- App Deployment Rules: Pushes required software packages to users automatically on enrollment.
- Device Health Monitoring: Tracks CPU, storage, battery, and compliance metrics to surface early risk signals.
Rippling IT Integrations
Integrations include Slack, Google Workspace, Microsoft 365, AWS, Zoom, Dropbox, and Salesforce.
Pros and Cons
Pros:
- Supports automated onboarding and offboarding workflows
- Remote lock, wipe, and reset tools for device security
- Strong policy enforcement across all managed endpoints
Cons:
- May exceed needs of smaller IT teams
- Not designed for deep network or infrastructure monitoring
Learn more about Rippling IT:
Best for MDM-enabled device security- Free demo available
- From $49/user/month
Visit WebsiteCustomer Rating:4.7/5
Deel's asset tracker provides an overview of all leased and owned devices used by employees around the world. Deel is a global workforce, HR, and IT management solution tailored for companies managing remote and hybrid teams across 130+ countries. It simplifies IT operations by automating workflows for onboarding, offboarding, and equipment management.
Why I picked Deel: Deel IT’s MDM service is a standout feature, offering a robust security framework for devices. This allows IT managers to remotely lock, wipe, and enforce encryption policies, ensuring secure device usage across teams. The inclusion of automatic updates and password protocols further reduces risks for remote and hybrid environments.
Standout Features and Integrations:
Features include device pre-configuration service, which ensures that laptops are fully set up with user accounts, applications, and the latest security patches before reaching employees. It also offers global repair and loaner options and certified data erasures.
Integrations include HubSpot, LinkedIn, YouTube, TikTok, Twitter, QuickBooks, Slack, Microsoft Entra, JIRA, Brex, Google Workspace, and Airtable.
Pros and Cons
Pros:
- Certified data erasure ensures compliance
- Pre-configured devices save setup time
- Comprehensive device security through MDM
Cons:
- Limited analytics tools IT insights
- Lacks advanced remote monitoring features
Learn more about Deel IT:
Best for unlimited endpoint monitoring- 14-day free trial + free demo available
- From $129/user/month
Visit WebsiteCustomer Rating:4.5/5
The main dashboard of Syncro RMM provides a comprehensive overview of endpoint management and monitoring features. Syncro is a comprehensive IT management platform tailored for Managed Service Providers (MSPs) and IT teams. It combines essential functionalities such as Remote Monitoring and Management (RMM) and Professional Services Automation (PSA), allowing users to monitor endpoints, deploy patches, manage tickets, and handle billing.
Why I picked Syncro: I like its ability to monitor unlimited endpoints. This means your team can keep track of all devices under management without worrying about hitting a cap. You can scale your operations as your business grows without needing to switch platforms or pay extra fees for additional devices. With Syncro, you can also deploy patches across all these endpoints automatically, ensuring that every device is up-to-date and secure.
Standout Features and Integrations:
Features include the ability to run scripts on any endpoint to automate repetitive tasks or fix issues. Additionally, Syncro offers one-click remote access, allowing you to troubleshoot and resolve issues on any device from anywhere.
Integrations include Entra ID Sync, Microsoft Defender Antivirus, Worldpay, Stripe, PayPal, Acronis Cyber Protect, Bitdefender GravityZone Integration, Google Calendar, Slack, Twilio, and ConnectWise.
Pros and Cons
Pros:
- Can monitor unlimited endpoints
- Allows for easy data import from other platforms
- Integrates RMM and PSA features
Cons:
- Some integrations are add-ons
- Limited dashboard customization
Learn more about Syncro:
Best for comprehensive server monitoring- Free plan + 30-day trial + demo available
- From $10/month
Visit WebsiteCustomer Rating:4.7/5
Site24x7 provides real-time dashboards, displaying key performance metrics such as response time, availability, packet loss, active sessions, and network traffic. Site24x7 is a cloud-based, AI-powered monitoring solution designed for DevOps and IT teams. It offers unified observability across applications, servers, networks, cloud platforms, and websites, helping you ensure optimal performance and availability of your IT resources.
Why I picked Site24x7: I like its comprehensive server monitoring capabilities. It supports various platforms, including Windows, Linux, FreeBSD, VMware, Nutanix, Docker, and Kubernetes, allowing you to monitor workloads on servers, virtual machines, and containers. This extensive coverage enables your team to stay on top of outages and pinpoint server issues with root-cause analysis.
Standout Features and Integrations:
Features include comprehensive monitoring of critical network devices such as routers, switches, and firewalls, offering deep performance visibility required to manage complex networks. It also offers application performance monitoring, which helps you identify application servers and components generating errors, supporting languages like Java, .NET, Ruby, PHP, and Node.js.
Integrations include ServiceNow, PagerDuty, Opsgenie, Jira, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus, Slack, Microsoft Teams, Zoho Cliq, Amazon EventBridge, Zapier, and Webhooks.
Pros and Cons
Pros:
- Comprehensive monitoring capabilities across various IT infrastructure components
- Reliable real-time alerts that enable prompt issue resolution
- Flexible customization options for dashboards and reports
Cons:
- Configuration complexity can be challenging for new users
- Limited integration options with certain third-party tools
Learn more about Site24x7:
Best for intelligent topology mapping- 30-day free trial
- From $1,233/year (billed annually)
Visit WebsiteCustomer Rating:4.3/5
ManageEngine OpManager offers a comprehensive network management console with real-time device monitoring. ManageEngine OpManager is a network monitoring and remote management solution tailored for IT teams and MSPs looking to unify infrastructure oversight, virtualization performance, and remote troubleshooting under one platform. For businesses with high-intensity workloads, the platform can make a critical difference. Cameron Rimington, Founder and CEO of IronPDF, shared: “We have found OpManager by ManageEngine to be invaluable for our server monitoring, especially at a time when we are processing thousands of PDF conversions. Real-time alerts saved a major outage last month after our primary processing server was pushed to 95% CPU by a client bulk conversion job. Instead of learning about problems after our customers did, we were notified within two minutes and proactively scaled when we needed to before any type of performance impact would happen.”
Why I picked ManageEngine OpManager: I was impressed by OpManager's comprehensive virtualization monitoring support, which integrates seamlessly with real-time network visibility and robust fault management. It combines traditional RMM functionalities with intelligent topology mapping, automated discovery, and adaptive thresholding—ideal for environments with both physical and virtual servers. I also appreciated its integration ecosystem, particularly with other ManageEngine tools, making it suitable for organizations needing full-stack IT operations management.
Standout Features and Integrations:
Features include real-time CPU, memory, and disk usage tracking across virtual environments; automated VM discovery; AI-powered performance benchmarking; topology visualization; and more than 100 customizable performance reports. Additional tools include user role management, workflow automation, and multi-channel alerts (email, SMS, Slack, ServiceNow, Jira).
Integrations include ServiceDesk Plus, ServiceNow, Jira, Slack, Microsoft Teams, Analytics Plus, AlarmsOne, REST API, and Webhook integrations.
Pros and Cons
Pros:
- Automated, scheduled network discovery
- Supports multiple vendor environments
- Real-time, auto-updating network maps
Cons:
- Pricing may be high for small teams
- Initial setup can be complex
Learn more about ManageEngine OpManager:
The affordable RMM solution from Domotz is ideal for any team in need of a remote management solution. The network monitoring solution from Domotz is used by organizations in over 190 countries, including some big names like the BBC, Sony, and WeWork. With a robust inventory and asset identification system, powerful management and maintenance features, high-level monitoring, and watertight security, it certainly earns its place in this list.
Why I picked Domotz: Domotz impressed me with its range of features and suitability for a variety of different user groups. User feedback for the RMM is overwhelmingly positive, and the development team seems to be proactive about adding new features to meet client requests and needs.
Domotz Standout Features and Integrations:
Features include advanced monitoring of unlimited endpoints, automatic alerts for issues with network performance, network data aggregation, advanced data reporting, automated asset detection, and speed tests. As far as I can tell, the cybersecurity tools on this platform are one of the best on the market.
Integrations are available natively and include big names like AWS, Cisco, Zendesk, ITGlue, Autotask, and Kaseya. Domotz also has an open API, so you can build your own integrations.
Pros and Cons
Pros:
- Flexible reporting and intuitive interface
- Easy to scale up and grow with your business
- More integrations available than any other tool
Cons:
- Enterprise plan levels can become costly
- Online/offline detection can be variable
Learn more about Domotz:
10Best for mobile app managementPulseway
- Free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:4.7/5
Pulseway’s remote management app is the best option currently on the market, allowing fully location-independent monitoring and IT services. Pulseway designed its RMM with a unique USP: the powerful mobile app means that agents can work from anywhere with real-time alerts and the ability to fix IT issues on the go. Advanced automation speeds up repetitive tasks and allows for efficient patch management, while the monitoring tool provides a complete overview of your network.
Why I picked Pulseway: User feedback of other tools consistently mentions that their mobile apps lack power and flexibility, so I found it refreshing to find an RMM that prioritizes this feature. Pulseway is also one of the most affordable RMMs on this list, with a fully flexible pricing model that suits small teams and large organizations.
Standout Features and Integrations:
Features include a self-service IT portal, freeing up support teams to work on high-value tasks, real-time monitoring and device management from an intuitive interface, and customizable reports. I found the easy network discovery and deployment particularly useful.
Integrations are available natively for popular platforms like Autotask, Zendesk, Slack, ConnectWise, and ITGlue.
Pros and Cons
Pros:
- Advanced mobile management app
- Robust monitoring and automation tools
- Easy-to-use scripting tools
Cons:
- Steep learning curve
- Limited PSA features
Learn more about Pulseway:
Outro software RMM
Embora as opções acima sejam as mais adequadas às necessidades da maioria das equipas de TI e dos MSP, se precisar de funcionalidades específicas da sua ferramenta RMM, poderá considerar uma das seguintes soluções:
- 11MSP360 RMMBest for cross-platform compatibility
- 12New RelicBest for full-stack observability
- 13N-ableBest for small to medium MSPs
- 14GoTo ResolveBest for providing IT support
- 15LogMeIn CentralBeast for internal IT teams
- 16ManageEngine ServiceDesk Plus MSPBest for helpdesk functionality
- 17ConnectWise RMMBest for automation
- 18ITarian RMMBest for integration capabilities
- 19Barracuda MSPBest for robust security features
- 20SyxsenseBest for real-time monitoring
- 21Swif.aiBest for RMM with built-in compliance
- 22OptiTuneBest for customizable user experience
- 23Naverisk RMM & PSABest for network management efficiency
- 24ScalefusionBest for multi-OS device management
- 25Paessler PRTGBest for monitoring distributed networks
- 26AuvikBest for network monitoring
- 27ManageEngine RMM CentralBest for customer service
- 28IntermapperBest for network mapping
- 29TeamViewerBest for supporting remote teams
- 30SplashtopBest for enterprise IT support
- 31Hexnode UEMGood for unified endpoint management
- 32AddigyBest for managing Apple devices
- 33Action1Good for endpoint management and security
- 34AnyDeskBest for remote desktop access
- 35Barracuda RMMBest for remote security management
- 36VNC Connect RPortBest for managing IoT devices
How I Evaluate RMM Software
I look at RMM tools in two layers: the baseline requirements—remote monitoring, patching, automation—every tool must meet, and the differentiators that separate the strong platforms from the rest.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Real-Time Remote Monitoring: I evaluate how each tool handles endpoint, server, and network device monitoring—looking at alert customization, threshold flexibility, and dashboard clarity.
- Remote Access & Control: Whether a technician can launch an unattended session to a remote workstation at 2 a.m. or walk a user through a fix live matters here.
- Patch Management: I check for automated OS and third-party patching, approval workflows, and scheduling—especially how well the tool handles patch reporting after deployment.
- Automation & Scripting Engine: Strong RMM platforms let you build and schedule scripts in PowerShell, Bash, or Python to handle tasks like disk cleanup or service restarts across hundreds of endpoints.
- Multi-Tenant Management: For MSP technicians juggling dozens of client environments, I look at how cleanly the console separates tenants, enforces RBAC, and supports per-client policies.
- IT Asset & Inventory Reporting: I evaluate auto-discovery depth and reporting options, such as tracking installed software versions or warranty expirations across a fleet of devices.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Built-in endpoint security—AV, EDR, and DNS filtering—saves teams from managing a separate security stack alongside their RMM. I also look at how tightly a platform integrates with PSA and ticketing, since linking alerts directly to service tickets and time entries cuts manual data entry during incident response. Backup and DR monitoring within the RMM console is another differentiator; getting alerted when a client's backup job fails without switching tools makes a real difference in response time.
Beyond Features
Integration ecosystem matters a lot here—I check whether a platform connects natively with PSA tools like ConnectWise or Autotask and whether it offers open API access for custom workflows. Pricing structure is another key factor, since per-endpoint vs. per-technician models can shift costs depending on whether you're an MSP with thousands of devices or a lean internal IT team. I also evaluate each vendor's security posture, looking for SOC 2 Type II certification, native MFA, and audit logging for every remote session.
Como escolher software RMM
É fácil ficar perdido em listas extensas de funcionalidades e estruturas de preços complexas. Para ajudar a manter o foco enquanto analisa o seu processo específico de seleção de software, segue-se uma lista de verificação dos fatores a ter em conta:
| Fator | O que considerar |
|---|---|
| FatorEscalabilidade | O que considerarO software acompanhará o crescimento da sua empresa? Considere as necessidades futuras. Procure ferramentas capazes de lidar com um número crescente de dispositivos sem problemas. |
| FatorIntegrações | O que considerarFunciona com os seus sistemas atuais? Verifique a compatibilidade com as ferramentas que já utiliza, como o Microsoft 365 ou soluções de segurança populares. |
| FatorPersonalização | O que considerarPode adaptá-lo aos seus fluxos de trabalho? Avalie se é possível ajustar os painéis e os relatórios às suas necessidades. |
| FatorFacilidade de utilização | O que considerarÉ fácil de utilizar pela sua equipa? Uma curva de aprendizagem acentuada pode atrasar o trabalho. Teste a interface e a navegação. |
| FatorImplementação e integração inicial | O que considerarCom que rapidez pode começar? Considere os recursos de formação disponíveis e o tempo necessário para integrar a sua equipa. |
| FatorCusto | O que considerarOs preços são compatíveis com o seu orçamento? Compare o que está incluído no preço base e esteja atento a custos ocultos. |
| FatorMedidas de segurança | O que considerarExistem medidas de segurança robustas? Certifique-se de que cumpre os seus protocolos de segurança e protege os seus dados. |
O que é o software RMM?
O software de RMM é uma ferramenta que os profissionais de TI e os fornecedores de serviços geridos utilizam para monitorizar redes, terminais e servidores a partir de um único painel. Automatiza tarefas de manutenção, como a implementação de correções, as verificações do estado do sistema e a deteção de ameaças, permitindo às equipas gerir centenas ou milhares de dispositivos remotamente e de forma eficiente.
Ao consolidar a visibilidade e automatizar o trabalho de rotina, o software de RMM ajuda as organizações a melhorar o tempo de atividade, reforçar a postura de segurança e expandir as operações de TI sem aumentos proporcionais no número de funcionários ou nas despesas gerais.
Funcionalidades do software de RMM
Ao selecionar software de RMM, esteja atento às seguintes funcionalidades essenciais:
- Monitorização e gestão remotas: Monitorize o estado dos dispositivos, o desempenho dos sistemas e a atividade da rede a partir de qualquer lugar. Esta funcionalidade permite-lhe detetar problemas antes de os utilizadores finais se aperceberem deles, tornando possível resolver as questões de forma rápida e proativa.
- Gestão automatizada de correções: Distribua e instale automaticamente atualizações para sistemas operativos e aplicações. Deixa de ter de se preocupar com a aplicação de correções e evita pesadelos de segurança causados por software desatualizado.
- Alertas e notificações: Receba alertas em tempo real quando os sistemas apresentarem problemas ou forem detetados riscos de segurança. Saberá no momento em que algo corre mal — já não terá de procurar problemas enquanto os utilizadores se queixam.
- Acesso e suporte remotos: Ligue-se de forma segura a estações de trabalho ou servidores para resolver problemas dos utilizadores sem estar fisicamente presente. Pode diagnosticar e resolver problemas técnicos em minutos, não em horas.
- Gestão de ativos: Acompanhe facilmente todo o hardware e software do seu ambiente. Saberá sempre o que está a gerir, o que é bastante útil ao planear atualizações ou auditorias.
- Scripts e automatização: Execute scripts remotamente para automatizar tarefas ou correções de TI repetitivas. Se está cansado de fazer a mesma coisa vinte vezes, a automatização permite-lhe voltar a tarefas mais interessantes.
- Relatórios e análise: Gere relatórios detalhados sobre o estado dos sistemas, a conformidade e as atividades. Pode demonstrar o seu valor, planear de forma mais inteligente e mostrar às partes interessadas exatamente o que está a acontecer nos bastidores.
- Gestão da segurança: Implemente antivírus, monitorize ameaças e aplique as melhores práticas de segurança diretamente a partir do seu painel. Mantém os dispositivos e os dados seguros sem grande esforço.
Funcionalidades de IA comuns no software de RMM
Para além das funcionalidades padrão do software de RMM acima mencionadas, muitas destas soluções estão a incorporar IA com funcionalidades como:
- Priorização inteligente de alertas: As ferramentas de IA analisam grandes volumes de alertas e destacam os mais importantes, para que se possa concentrar nos problemas que realmente requerem a sua atenção.
- Deteção automatizada de ameaças: A aprendizagem automática procura atividades invulgares e assinala potenciais ameaças antes de estas se tornarem problemas reais, ajudando-o a dormir um pouco mais descansado.
- Manutenção preditiva: A IA analisa dados de desempenho para prever falhas de hardware ou software, permitindo-lhe evitar períodos de inatividade em vez de se limitar a reagir aos mesmos.
- Automatização de autorrecuperação: As rotinas baseadas em IA resolvem automaticamente problemas recorrentes ou reiniciam serviços que falharam, sem que tenha de fazer qualquer esforço.
- Recomendações inteligentes de correções: A IA avalia quais os sistemas que necessitam de correções urgentes e recomenda os melhores planos de implementação, reduzindo as suposições e os riscos associados à intervenção humana.
Benefícios
A implementação de software de RMM proporciona vários benefícios à sua equipa e à sua empresa. Eis alguns dos benefícios que pode esperar:
- Maior eficiência: Automatiza tarefas de rotina, como a gestão de correções, libertando a sua equipa para se concentrar em iniciativas estratégicas.
- Resolução proativa de problemas: A monitorização dos dispositivos e os alertas automatizados ajudam-no a detetar e resolver problemas antes que estes se agravem.
- Poupança de custos: Reduz a necessidade de deslocações ao local através do acesso remoto, diminuindo as despesas de deslocação e os custos associados ao tempo de inatividade.
- Segurança reforçada: Mantém os sistemas atualizados e seguros através da gestão de correções e de medidas de proteção, defendendo-os contra ameaças.
- Melhor tomada de decisões: Os relatórios e a análise fornecem informações valiosas sobre o seu ambiente de TI, orientando escolhas mais acertadas.
- Escalabilidade: Cresce com a sua empresa, acomodando mais dispositivos e utilizadores sem problemas.
- Personalização: Os painéis personalizáveis permitem adaptar a interface às suas necessidades específicas, melhorando a facilidade de utilização.
Custos e preços
A seleção de software de RMM requer uma compreensão dos vários modelos de preços e planos disponíveis. Os custos variam consoante as funcionalidades, o tamanho da equipa, os complementos e outros fatores. A tabela abaixo resume os planos comuns, os seus preços médios e as funcionalidades normalmente incluídas nas soluções de software de RMM:
Tabela de comparação de planos para software RMM
| Tipo de plano | Preço médio | Funcionalidades comuns |
|---|---|---|
| Tipo de planoPlano gratuito | Preço médio$0 | Funcionalidades comunsMonitorização básica, acesso remoto limitado e alertas essenciais. |
| Tipo de planoPlano pessoal | Preço médio$5-$25/user/month | Funcionalidades comunsMonitorização de dispositivos, gestão de atualizações, acesso remoto e elaboração de relatórios básicos. |
| Tipo de planoPlano empresarial | Preço médio$30-$60/user/month | Funcionalidades comunsMonitorização avançada, alertas automatizados, painéis personalizados e capacidades de integração. |
| Tipo de planoPlano empresarial de grande dimensão | Preço médio$70-$120/user/month | Funcionalidades comunsConjunto completo de ferramentas de monitorização, análise avançada, funcionalidades de segurança e amplas opções de personalização. |
O que se segue
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