30 Beste Kostenlose Helpdesk-Software im Test 2026

ProProfs Help Desk is an AI-driven ticketing and support software designed for businesses aiming to improve customer service efficiency. It's ideal for companies in sectors such as IT, e-commerce, and hospitality, offering centralized ticket management and omnichannel support.

Why I picked ProProfs Help Desk: The free plan is perfect for single users who need efficient ticket management. It offers AI-powered support to resolve tickets quickly and centralizes queries via various channels, such as email and chat, while simplifying team collaboration features with shared inboxes. ProProfs stands out for making ticket management straightforward and effective, allowing ticket data to be exported for reporting in tools such as BigQuery or Snowflake.

Standout Features and Integrations:

Features include ticket assignment automation and canned responses to save time. The performance reporting feature provides insights into metrics like response times, helping you improve service quality. Customer satisfaction surveys allow you to gather feedback to improve your support.

Integrations include Salesforce, Slack, Shopify, BigCommerce, Jira, ClickUp, Microsoft Dynamics CRM, and more.

What's free?

The free plan is available for single users, with limitations on the number of agents and advanced features.

GLPI is open-source IT asset management and helpdesk software for organizations that need to manage their IT resources and support tickets. It provides tools for tracking assets, managing inventory, and organizing helpdesk requests.

Why I picked GLPI: The free version offers substantial IT asset and resource management capabilities without additional costs. GLPI allows you to handle support tickets and monitor inventory. You can transform and load GLPI data into Redshift and Snowflake using an ETL tool such as Airbyte.

Standout Features and Integrations:

Features include advanced inventory management and transformation capabilities to help you track hardware and software assets and manage raw data. The software also provides a ticketing system that organizes and prioritizes support requests. Additionally, GLPI offers reporting tools to provide insight into asset usage and helpdesk performance.

Integrations include Microsoft Active Directory, LDAP, Apache Directory, and more.

What's free?

GLPI offers a free-forever plan with full access to its asset management and helpdesk features, though it may require technical expertise for setup.

osTicket is widely-used open-source helpdesk software designed for businesses of all sizes that need efficient ticket management and workflow optimization options. It offers tools to simplify customer support through email integration and ticket tracking. Ticket information can be extracted and transformed using ETL tools including Talend Open Studio and Informatica.

Why I picked osTicket: The free version is perfect for businesses that rely heavily on email communication. You can manage tickets efficiently through its email integration feature. osTicket supports unlimited users, making it a cost-effective solution for growing teams.

Standout Features and Integrations:

Features include a customizable ticketing system that lets you set up workflows and load data as needed. The system also provides automated responses to improve response times, automate data transformation, manage dependencies, support orchestration, and maintain strong data quality across ETL solutions and data ingestion pipelines. Additionally, osTicket offers a client portal where customers can track their ticket status.

Integrations include Microsoft Exchange, Gmail, Office 365, LDAP, Microsoft Active Directory, and more.

What's free?

osTicket offers a free-forever plan with no user limits, though it may require technical expertise for setup and customization.

Raiseaticket is a cloud-based helpdesk platform designed for businesses seeking efficient ticket management and customer support solutions. It serves a variety of industries by offering tools for ticket organization and customer communication.

Why I picked Raiseaticket: The free version is perfect if you prefer cloud hosting without additional costs. You can manage tickets efficiently with email ticketing and an intuitive dashboard. Raiseaticket allows unlimited agents, making it a cost-effective option for growing teams, while its cloud hosting capabilities provide flexibility and ease of access for remote support teams.

Standout Features and Integrations:

Features include a customizable ticketing system that lets you tailor workflows to your business needs. You can set up automated responses to improve response times and customer satisfaction. Raiseaticket also offers a reporting tool to track support performance.

Integrations include Slack, Microsoft Teams, Google Workspace, Office 365, and more.

What's free?

Raiseaticket offers a free-forever plan with no limits on agents, but it may limit access to advanced features and customization.

Frappe is open-source helpdesk software designed for businesses, CDC, and data catalog teams that value flexibility and customization, similar to open-source data integration and open-source ETL tools used in data engineering. Its framework supports Python scripting, making it easier to manage ETL pipelines and sync support information with data warehouses and file systems. It serves a wide range of industries by providing tools for managing customer inquiries and support tickets effectively.

Why I picked Frappe: The free version is perfect for businesses that want to customize their helpdesk solutions without incurring costs. It offers open-source access, allowing your team to modify and adapt the software to fit specific needs. Frappe's focus on customization sets it apart for those who want more control over their software.

Standout Features and Integrations:

Features include a flexible ticketing system that supports Pentaho data integration and Hevo, allowing you to organize and prioritize customer queries. It offers an API for third-party integrations. You can also customize ELT processes and workflows, while the dashboard provides real-time insights into support operations.

Integrations include ERPNext, Twilio, Exotel, WhatsApp, Google Calendar, PayPal, Razorpay, Braintree, LDAP, and more.

What's free?

Frappe offers a free-forever plan with full access to its open-source software, though users may need technical expertise for advanced customization.

Spiceworks is free IT management, helpdesk, and data integration software designed for IT professionals and teams that manage big data environments and regularly extract data. It provides tools for managing helpdesk tickets, data pipelines, network inventory, IT reporting, data processing, batch processing, and data replication.

Why I picked Spiceworks: The free version is ideal for IT professionals seeking an IT management solution. Its features allow you to manage helpdesk tickets efficiently. Spiceworks provides detailed reporting and asset tracking capabilities. Its focus on IT management makes it a great choice for tech-heavy environments.

Standout Features and Integrations:

Features include network monitoring that lets you keep an eye on your infrastructure. The software also offers IT hardware and software asset management, as well as a user portal where team members can submit and track tickets.

Integrations include Microsoft Active Directory, LDAP, AlienVault, Webroot SecureAnywhere, NetClarity, and more.

What's free?

Spiceworks offers a free-forever plan with no user limits, but it may restrict premium support and advanced features.

Bitrix24 is a versatile business management and collaboration platform designed for teams that need efficient communication and project management tools. It acts as a centralized target system for support, CRM, and collaboration.

Why I picked Bitrix24: The free version is excellent if you want to improve collaboration without incurring costs. You can communicate with your team through chat and video calls and manage tasks in one place. Bitrix24 allows for unlimited users, making it a cost-effective solution for expanding teams. Its focus on team collaboration and communication tools sets it apart for businesses aiming to improve internal workflows.

Standout Features and Integrations:

Features include a project management tool and pre-built connectors that help you transform data and efficiently organize tasks and deadlines. You can use the CRM system to manage customer interactions and sales pipelines. Bitrix24 also offers document management, allowing your team to store and share files securely. Additionally, it supports cloud deployment on AWS.

Integrations include Mailchimp, Slack, Microsoft Office 365, Google Workspace, and more.

What's free?

Bitrix24 offers a free-forever plan with unlimited users, though it may have limitations on storage and advanced features.

Hesk is helpdesk software designed for small businesses to efficiently manage customer support. It offers ticketing and knowledge base functions to simplify customer inquiries and improve response times.

Why I picked Hesk: The free version is ideal for small businesses looking to manage support tickets efficiently, allowing you to handle unlimited tickets and create a basic knowledge base. Hesk's simple interface makes it easy for your team to navigate without extensive training. The software also lets you customize ticket fields according to your business needs.

Standout Features and Integrations:

Features include a user-friendly dashboard that helps you track ticket status. You can prioritize tickets by urgency, ensuring that important issues get immediate attention. The canned responses feature lets your team quickly reply to common questions. It uses a simple SQL backend, specifically MySQL, to store tickets and user metadata.

Integrations are not currently listed by Hesk.

What's free?

The free offering is a free-forever plan with unlimited ticket handling and basic features, but it limits customization and lacks advanced reporting.

HelpDeskZ is open-source helpdesk software designed for businesses that need to manage customer support across different languages. It serves a diverse range of industries by providing tools for ticket management and customer communication.

Why I picked HelpDeskZ: The free version is ideal if you require multilingual support without additional fees. You can manage tickets efficiently via email ticketing and a user-friendly interface. HelpDeskZ supports multiple languages, making it a valuable tool for global teams.

Standout features and integrations:

Features include a customizable ticketing system that lets you tailor workflows according to your business needs. The automated email notifications keep your team informed about ticket status changes, while a knowledge base feature helps customers find answers quickly.

Integrations include IMAP, POP3, and more.

What's free?

HelpDeskZ offers a free-forever plan with no user limits, but it may restrict access to advanced features and support.

UVdesk is cloud-based helpdesk software tailored for e-commerce businesses that need to manage customer support efficiently. It offers tools for ticket management, customer engagement, and workflow automation.

Why I picked UVdesk: The free version is particularly useful for e-commerce platforms that want to improve customer support. You can manage support tickets from multiple channels, ensuring all customer inquiries are handled promptly. UVdesk provides email piping and ticket management features that are essential for e-commerce operations. Additionally, it can be orchestrated with Apache Airflow to automate ticket data pipelines.

Standout Features and Integrations:

Features include workflow automation that simplifies repetitive tasks and improves efficiency. You can use the knowledge base feature to provide customers with self-service options. UVdesk also offers a customizable ticketing system to match your business needs.

Integrations include Adobe Commerce, Shopify, WooCommerce, Prestashop, OpenCart, and more.

What's free?

UVdesk offers a free-forever plan with essential features, but it limits advanced functionalities and support.