Die 22 besten Helpdesk-Software-Lösungen für kleine Unternehmen im Test 2026

eDesk is tailored for small ecommerce businesses, with support for ecommerce support automation to help teams handle routine customer requests more efficiently. It provides a unified platform to manage customer interactions across multiple channels while keeping communication organized. With integrations across common sales and communication tools, eDesk helps teams maintain responsive customer support without adding unnecessary workload.

Why I Picked eDesk

I picked eDesk for its ecommerce support automation, which helps small teams handle routine customer requests more efficiently across sales channels. The unified inbox collects customer messages from marketplaces, helping teams keep inquiries organized and avoid missed responses. Its automation tools reduce manual support work, allowing teams to focus on more complex customer issues and enabling faster, more consistent response handling.

eDesk Key Features

In addition to ecommerce support automation, eDesk offers:

• 24/7 Chatbot: Provides round-the-clock customer engagement, handling inquiries even when your team is offline.
• Real-Time Reporting: Offers insights into support operations, enabling data-driven decision-making to improve service quality.
• Intelligent Ticket Routing: Ensures customer queries are directed to the most appropriate team member, reducing resolution times.
• Knowledge Base: Empowers customers to find answers themselves, reducing the volume of incoming support requests.

eDesk Integrations

Integrations include Amazon, eBay, Walmart, Shopify, Magento, BigCommerce, WooCommerce, Facebook, WhatsApp, and Instagram.

HappyFox is a helpdesk software for businesses of various sizes, offering customizable solutions to meet diverse support needs. It provides tools for managing customer inquiries, tickets, and support workflows, making it suitable for teams seeking tailored support solutions.

Why I picked HappyFox: It's perfect for teams that need extensive customization options to align with their specific processes. HappyFox offers features like custom ticket fields and workflows to adapt to your unique needs. Its capabilities let you automate repetitive tasks, improving efficiency. The software's reporting tools provide insights into support performance, helping you make data-driven decisions.

Standout features & integrations:

Features include a self-service portal that empowers customers to find answers independently, ticket automation to reduce manual work, and detailed reporting to analyze support metrics. These features help you provide efficient and proactive customer service.

Integrations include Slack, Salesforce, Shopify, Mailchimp, Microsoft Teams, Jira, and WhatsApp.

ProProfs Help Desk is a ticketing software solution for small to medium-sized businesses, focusing on efficient customer support through an extensive knowledge base. It helps teams manage tickets and provide self-service options, enhancing customer satisfaction.

Why I picked ProProfs Help Desk: It offers a strong knowledge base feature, making it perfect for teams that want to empower customers with self-service options. ProProfs Help Desk includes features like ticket prioritization and automation to improve support workflows. The software's reporting capabilities provide insights into team performance, helping you identify areas for improvement. Its simplicity and ease of use ensure that your team can start quickly without extensive training.

Standout features & integrations:

Features include customizable ticket fields that allow you to capture specific customer information, automated ticket assignment to ensure quick response times, and performance reports that help you monitor support efficiency. These features help your team manage customer inquiries effectively.

Integrations include Salesforce, Slack, Shopify, ClickUp, Jira, and Microsoft Dynamics.

TeamSupport is a customer support software for B2B companies, focusing on enhancing customer service and collaboration among support teams. It caters to the needs of businesses that require detailed customer interaction tracking and efficient ticket management.

Why I picked TeamSupport: It's ideal for B2B companies that need to manage complex customer relationships. TeamSupport offers features like customer database management and ticket automation, which are important for tracking detailed customer interactions. Its collaborative tools help support teams work together effectively. The software's reporting capabilities provide insights into customer support performance, making it easier to improve service delivery.

Standout features & integrations:

Features include customer management tools that allow you to store and access detailed customer information, ticket automation that streamlines the support process, and reporting tools that help you analyze support performance. These features ensure your team can manage B2B customer relationships effectively.

Integrations include Salesforce, HubSpot, Zendesk, Jira, and Microsoft Dynamics 365.

SolarWinds is a cloud-based IT service management platform for managing IT support, assets, and infrastructure across organizations. It’s used by IT teams and support departments to handle tickets, track IT assets, and manage changes and incident workflows.

Why I picked SolarWinds: It works as an all-in-one help desk system for handling tickets, asset details, and IT tasks in one place, reducing the need to switch between multiple tools. Your team can track incidents, manage hardware and software assets, and process change requests with a clear, efficient workflow. 

The service portal and knowledge base make it easier for employees to find answers or submit requests, helping your IT team resolve issues faster and support a better customer experience. Its IT asset management features and CMDB give you a clear view of how your systems relate to one another, improving decision-making and reducing unnecessary work.

Standout features & integrations:

Features include automated ticket routing to move issues to the right person, a service catalog to guide common requests, and IT asset tracking to keep records of your devices and software.

Integrations include Microsoft Teams, Slack, Dameware Remote Everywhere, SolarWinds Observability Self-Hosted, TeamViewer, and Open REST API. 

Hesk is a helpdesk software solution tailored for small businesses and budget-conscious teams. It offers essential ticket management features and supports effective customer service operations without hefty costs.

Why I picked Hesk: It's great for teams looking to manage support tickets without breaking the bank. Hesk provides core functionalities like ticket submission, categorization, and status tracking, fitting well into tight budgets. Its straightforward interface makes it easy to use without requiring extensive training. The self-hosted option gives you control over your data, adding flexibility.

Standout features & integrations:

Features customizable ticket fields to capture the customer details your team needs, a built-in knowledge base to reduce repeat questions, and canned responses that help support agents reply faster. These tools work together to optimize ticket resolution and improve team productivity, giving your helpdesk software a more organized and efficient customer support process.

Integrations include Slack, Microsoft Teams, Zapier, Google Workspace, Outlook, Freshdesk, Jira, Trello, Asana, and Zoho CRM.

LiveAgent is a SaaS helpdesk software solution known for its strong live chat features, giving businesses that rely on real-time customer interactions a reliable way to manage support. It offers a wide set of helpdesk tools that bring inquiries from email, chat, and social media into one system, helping teams respond more quickly. 

LiveAgent also supports ticket escalation to ensure urgent issues get routed to the right agents, and it includes options such as customer forums to help organizations build communities and reduce repetitive questions.

Why I picked LiveAgent: It excels in providing live chat support, making it ideal for businesses that need instant customer communication. LiveAgent includes features like real-time chat, ticket management, and a built-in call center. The software's universal inbox allows your team to handle all customer inquiries in one place. Its automation tools help distribute tickets and unblock workflows, enhancing support efficiency.

Standout features & integrations:

Features include a customer portal where users can track their tickets, a knowledge base that helps reduce ticket volume by providing self-service options, and gamification elements to motivate your support team. These features contribute to a more organized and engaging support environment.

Integrations include Slack, WhatsApp, Shopify, WordPress, Mailchimp, Google Analytics, Zapier, Salesforce, HubSpot, Wix, and Trello.

Help Scout is a helpdesk software solution designed for small to medium-sized businesses that prioritize email-based customer support. It offers a clean, organized workspace for managing customer inquiries with clarity and personalization. Help Scout is also widely adopted by ecommerce businesses that rely on quick, friendly communication to assist customers throughout their buying journey.

Why I picked Help Scout: It manages email support, making it a go-to for teams that rely on email interactions. Help Scout includes features like shared inboxes and customer profiles to keep your team informed about customer interactions. Its workflow automation simplifies repetitive tasks, freeing up time for more complex issues. The reporting tools offer insights into team performance, helping you improve service quality.

Standout features & integrations:

Features include a knowledge base to empower customers with self-service options, collision detection to prevent duplicate responses, and tags that help organize and categorize tickets efficiently. These features ensure your team can manage email-based support effectively.

Integrations include Slack, Mailchimp, HubSpot, Salesforce, Shopify, WordPress, Jira, Trello, Asana, and Google Workspace.

Desk365 is an AI-powered helpdesk software designed for teams of all sizes to boost productivity and enhance customer service. It offers a ticketing system and automation, making it ideal for businesses using Microsoft 365.

Why I picked Desk365: It integrates seamlessly with Microsoft Teams, making it a perfect fit for those already using Microsoft 365 tools. Desk365 supports ticket submission through various channels like email and Teams, ensuring full support. Its automation features help improve workflows and decrease response times. The SOC 2 Type 2 certification and GDPR compliance reinforce its commitment to data security.

Standout features & integrations:

Features include customizable web widgets to fit your brand’s look, instant ticket notifications to keep your team updated, and mobile responsiveness so you can manage support on the go.

Integrations include Microsoft Teams, Copilot, Office 365, Power BI, SharePoint, OneDrive, Dynamics 365, Asana, and Slack.

SuperOps is a helpdesk software designed for Managed Service Providers (MSPs) and IT teams. It provides a unified PSA-RMM platform powered by Agentic AI, focusing on IT service management and automation.

Why I picked SuperOps: It uniquely combines IT management with automation, making it ideal for IT service providers. SuperOps offers features like automated workflows and asset management, which support IT operations. Its platform supports endpoint management and provides extensive visibility over IT assets. The AI-driven functionalities increase service delivery efficiency and offer strategic insights.

Standout features & integrations:

Features include network monitoring to ensure uptime, patch management to keep systems updated, and real-time profitability tracking for better financial oversight. These features help you maintain control over your IT environment and improve decision-making.

Integrations include QuickBooks, Xero, TeamViewer, and Microsoft Azure