10 Melhores Ferramentas Alternativas ao ConnectWise para Equipas de TI em 2026

Análises das melhores alternativas ao ConnectWise

1. 

   1

   Rippling IT

   Best for HR-driven device and identity management

   • 14-day free trial
   • From $8/user/month (billed annually)

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Rippling IT is an IT management platform for growing businesses that connects employee data with device and access workflows, helping IT teams simplify onboarding, offboarding, and day-to-day endpoint administration.

   Who Is Rippling IT Best For?

   Rippling IT suits growing businesses where HR and IT teams share responsibility for employee devices, access, onboarding, and offboarding.

   Why Rippling IT Is a Good ConnectWise Alternative

   I picked Rippling IT because its HR-driven device and identity management connects employee records with device and access workflows. I use it to coordinate onboarding, offboarding, endpoint administration, and access changes between HR and IT. That helps prevent former employees from retaining access when their status changes.

   Rippling IT Key Features

   • Software inventory: View installed applications across company devices.
   • Remote lock and wipe: Secure lost or compromised devices remotely.
   • Device health monitoring: Check endpoint status and configuration details.
   • Automated patching: Apply operating system updates across managed devices.

   Rippling IT Integrations

   Rippling IT offers 650+ native app integrations, including GitHub, Slack, Jira, AWS, Zoom, and Microsoft 365. It also provides a REST API for custom integrations and workflow automation.

   Pros and Cons

   Pros:

   • Remote lock and wipe controls
   • Automated application access changes
   • HR-triggered onboarding and offboarding workflows

   Cons:

   • Support responses can take time
   • Recurring bugs affect daily administration
   Learn more about Rippling IT:

   • Check out Rippling IT on their website
   • Read my in-depth review of Rippling IT
   • Explore best alternatives to Rippling IT
2. 

   2

   Atera

   Best for remote endpoint management

   • Free trial available
   • From $149/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Atera combines RMM and IT service tools for MSPs and internal IT teams that need to monitor endpoints, automate routine maintenance, and resolve support issues across distributed environments.

   Who Is Atera Best For?

   Atera suits MSPs and internal IT teams that need to monitor and support endpoints across remote or distributed work environments.

   Why I Picked Atera

   I picked Atera as a ConnectWise alternative, with “Best for remote endpoint management” as its defining strength. Its real-time endpoint monitoring and alerts help my team spot device issues, while patch management and remote access let us address an outdated or malfunctioning device remotely.

   Atera Key Features

   • Network discovery: Scan networks to identify devices, open ports, and potential vulnerabilities.
   • Ticketing: Manage support requests with ticket automations, SLAs, and a customer portal.
   • IT automation: Automate routine IT tasks with scripts and workflow actions.
   • Reporting and analytics: Generate reports on devices, servers, and IT activity.

   Atera Integrations

   Atera’s App Center supports integrations with Acronis, Bitdefender, ESET, ThreatDown, Vicarius, Splashtop, Miradore, and Cove, and Atera connects with Zapier. It also offers a REST API for custom integrations.

   Pros and Cons

   Pros:

   • Network discovery surfaces devices for faster onboarding
   • Automated patching and scripting reduce endpoint visits
   • Remote monitoring and ticketing share one console

   Cons:

   • Remote sessions can drop or lag
   • Reports offer limited detail and customization
   Learn more about Atera:

   • Check out Atera on their website
   • Read my in-depth review of Atera
   • Explore best alternatives to Atera
3. 

   3

   SuperOps

   Best for AI-driven task automation

   • 14-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SuperOps is a unified PSA and RMM platform for managed service providers, helping MSP teams coordinate client support, monitor endpoints, and manage daily IT operations from one workspace.

   Who Is SuperOps Best For?

   SuperOps suits MSP service teams that want AI-assisted automation for routine support tasks and IT workflows.

   Why I Picked SuperOps

   I picked SuperOps as a ConnectWise alternative because its AI-driven task automation targets repeat MSP support work. Monica AI turns plain-language instructions into scripts and summarizes tickets and worklogs. It also surfaces recommended solutions from similar tickets, giving technicians relevant context for recurring endpoint issues. I like that these AI tools sit alongside PSA ticketing and RMM scripting.

   SuperOps Key Features

   • Patch management: Schedule and automate Windows patches, then review updated and outstanding patches.
   • Asset management: Discover client-network devices and view their inventory details.
   • Policy management: Set policies at client, site, and device levels.
   • Contract management: Track client contracts and connect contract details to invoicing.

   SuperOps Integrations

   SuperOps offers marketplace integrations with Microsoft Teams, Slack, HaloPSA, IT Glue, Pax8, QuickBooks Online, Entra ID, and TeamViewer. It also provides a GraphQL API for custom integrations.

   Pros and Cons

   Pros:

   • Reviewers praise responsive onboarding and support
   • Shared PSA/RMM links alerts with tickets
   • AI summarizes tickets and drafts responses

   Cons:

   • Monica AI still needs more mature workflows
   • Project billing rules trail mature PSA tools
   Learn more about SuperOps:

   • Check out SuperOps on their website
4. 

   4

   Celigo

   Best with prebuilt connectors for rapid integration

   • 30-day free trial available
   • Pricing upon request

   Visit Website

   

   For IT teams comparing ConnectWise alternatives, Celigo is an integration platform that connects business applications and automates data flows, reducing manual handoffs across service and operations systems.

   Who Is Celigo Best For?

   Celigo suits IT teams at growing businesses that need to connect cloud applications quickly through prebuilt connectors.

   Why I Picked Celigo

   I picked Celigo as “Best with prebuilt connectors for rapid integration” when service workflows need to exchange records with CRM or finance apps. Its prebuilt integration apps provide reusable flows, while field mapping and transformation rules help align ticket, account, and status data across systems.

   Celigo Key Features

   • Flow monitoring: Review run status, errors, and activity trends in dashboards.
   • Automatic error retries: Retry eligible intermittent errors and inspect failed records.
   • Scheduled and real-time runs: Set flows to run on a schedule or respond to events.
   • API management: Configure and monitor APIs alongside integrations.

   Celigo Integrations

   Celigo’s integration marketplace offers prebuilt connectors and Integration Apps for hundreds of applications, including ConnectWise, Salesforce, NetSuite, Shopify, HubSpot, and Microsoft Dynamics 365 Business Central. Universal connectors support custom integrations over HTTP, FTP, JDBC, AS2, GraphQL, and webhooks.

   Pros and Cons

   Pros:

   • Responsive support helps resolve setup issues
   • Flow dashboards expose errors and run status
   • Prebuilt flows reduce manual data handoffs

   Cons:

   • Large data batches can trigger slowdowns
   • Root-cause error messages can be unclear
   Learn more about Celigo:

   • Check out Celigo on their website
5. 

   5

   HaloPSA

   Best for complete IT business management

   • 30-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   HaloPSA is a professional services automation platform for managed service providers that brings client support and service operations into one system, helping teams replace disconnected workflows in a ConnectWise alternative.

   Who Is HaloPSA Best For?

   HaloPSA suits managed service providers that want one platform to coordinate service delivery, client operations, and core business workflows.

   Why I Picked HaloPSA

   I picked HaloPSA as a ConnectWise alternative because it fits the “Best for complete IT business management” use case. Its service desk connects client tickets with contracts and time-based billing, while project and CRM tools help track client onboarding from request through delivery.

   HaloPSA Key Features

   • Asset and CMDB management: Record assets, configuration items, and their relationships.
   • Change management: Track and manage changes to IT services.
   • Knowledge base: Create and organize articles for support teams and users.
   • Reporting and analytics: Build reports to review service and operational data.

   HaloPSA Integrations

   HaloPSA offers 250+ native integrations, including QuickBooks, Xero, Sage, Ninja, N-central, Azure AD, and Pax8. It also supports custom integrations through its API and connects with Zapier.

   Pros and Cons

   Pros:

   • Phone support helps resolve issues promptly
   • Custom fields appear in tickets and reports
   • Connects tickets, contracts, and time billing

   Cons:

   • Initial configuration requires substantial setup
   • Project-hour and finance reporting gaps
   Learn more about HaloPSA:

   • Check out HaloPSA on their website
6. 

   6

   Microsoft Intune

   Best for cloud-based mobile and desktop management

   • 90-day free trial
   • From $60/user/month (billed annually)

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Microsoft Intune helps IT teams manage and secure employee endpoints through Microsoft’s cloud, supporting organizations that need consistent device policies across desktop and mobile fleets.

   Who Is Microsoft Intune Best For?

   Microsoft Intune suits IT administrators who manage device and app policies for a distributed workforce across desktop and mobile platforms.

   Why I Picked Microsoft Intune

   I picked Microsoft Intune as a ConnectWise alternative because it’s best for cloud-based mobile and desktop management. I use its device configuration and compliance policies to apply consistent settings across Windows, iOS, and Android devices. App protection policies also help secure work data on personal phones without requiring full device management.

   Microsoft Intune Key Features

   • Windows Autopilot: Register devices for setup and enrollment during initial deployment.
   • App deployment: Assign and install apps on managed devices.
   • Role-based access control: Set admin permissions by role and scope.
   • Device inventory: View device details and export reports from the admin center.

   Microsoft Intune Integrations

   Microsoft Intune has built-in connectors for ServiceNow and Microsoft Defender for Endpoint, plus partner integrations such as Jamf Pro, BlackBerry UEM, and Omnissa Workspace ONE. Microsoft Graph APIs support custom integrations with Intune and Microsoft services such as Microsoft Entra ID.

   Pros and Cons

   Pros:

   • Reviewers praise centralized app deployment and patching
   • Autopilot supports direct-to-user Windows provisioning
   • Centralizes Windows, iOS, and Android policies

   Cons:

   • No native service desk or full RMM
   • Policy sync and app deployment can lag
   Learn more about Microsoft Intune:

   • Check out Microsoft Intune on their website
   • Read my in-depth review of Microsoft Intune
7. 

   7

   Jira Service Management

   Best for agile IT service management

   • Free plan + 14-day trial available
   • From $21.50/user/month

   Visit Website

   Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   For IT teams comparing ConnectWise alternatives, Jira Service Management is Atlassian’s service desk platform for coordinating incidents, service requests, and changes across support and operations workflows.

   Who Is Jira Service Management Best For?

   Jira Service Management suits IT teams that want agile service workflows connected to development and operations.

   Why I Picked Jira Service Management

   I picked Jira Service Management for agile IT service management because it links service desk workflows with development and operations work. Teams can route incidents and service requests through configurable workflows, then link incident records to Jira development issues so support and engineering can coordinate fixes. Change workflows also track approvals and implementation.

   Jira Service Management Key Features

   • Self-service portal: Let users submit requests through customizable forms and a service catalog.
   • SLA tracking: Set response and resolution targets, then monitor progress against them.
   • Knowledge base: Connect Confluence articles to help users find answers in the portal.
   • Assets: Record and manage configuration items, including their attributes and relationships.

   Jira Service Management Integrations

   Jira Service Management documents integrations with Slack, Microsoft Teams, GitHub, Bitbucket, Jenkins, ServiceNow, and Microsoft Azure. It also provides a JSON over HTTPS API for custom integrations and supports apps from the Atlassian Marketplace.

   Pros and Cons

   Pros:

   • Assets and knowledge base connect operational context
   • SLA queues and automation reduce manual tracking
   • Incident workflows link support with engineering

   Cons:

   • Dense interface can obscure assigned tickets
   • Portal and workflow setup needs dedicated administration
   Learn more about Jira Service Management:

   • Check out Jira Service Management on their website
   • Read my in-depth review of Jira Service Management
   • Explore best alternatives to Jira Service Management
8. 

   8

   BMC Helix ITSM

   Best for AI-driven IT service management

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   BMC Helix ITSM helps enterprise IT teams manage incidents, service requests, and service operations across complex environments, with capabilities for teams seeking Best for AI-driven IT service management.

   Who Is BMC Helix ITSM Best For?

   BMC Helix ITSM suits IT service management leaders at large organizations who need AI-assisted workflows across service desks and operations teams.

   Why I Picked BMC Helix ITSM

   I picked BMC Helix ITSM as a ConnectWise alternative for its “Best for AI-driven IT service management” focus. HelixGPT summarizes incident details, and AI clustering groups related incidents to flag potential major issues. AI-driven assignee identification also helps route urgent work to the right support group.

   BMC Helix ITSM Key Features

   • Service level management: Define, monitor, and report on service performance.
   • Configuration management database: Maintain a single source of truth for IT infrastructure and services.
   • Asset management: Track IT assets from procurement through retirement.
   • Change and release management: Manage changes across hybrid and multicloud environments.

   BMC Helix ITSM Integrations

   BMC Helix ITSM supports third-party connections through REST APIs, and BMC Helix iPaaS or Multi-Cloud Broker offers configurable connectors and integration templates. Documented examples include Slack and Salesforce; API access is available for custom integrations.

   Pros and Cons

   Pros:

   • Ticket filters support daily issue reporting
   • CMDB links service context to change decisions
   • AI clusters incidents to flag major events

   Cons:

   • Edited request fields may lack audit history
   • Custom deployments demand substantial configuration effort
   Learn more about BMC Helix ITSM:

   • Check out BMC Helix ITSM on their website
   • Read my in-depth review of BMC Helix ITSM
9. 

   9

   Ivanti Neurons for UEM

   Best for AI-powered endpoint optimization

   • Free demo available
   • Pricing upon request

   Visit Website

   

   Ivanti Neurons for UEM is an endpoint management platform for IT teams that need to manage devices across their organization, maintain security policies, and resolve endpoint issues from a central console.

   Who Is Ivanti Neurons for UEM Best For?

   Ivanti Neurons for UEM suits IT teams managing and supporting a distributed workforce across multiple types of endpoints.

   Why I Picked Ivanti Neurons for UEM

   I picked Ivanti Neurons for UEM as a ConnectWise alternative because it’s built for AI-powered endpoint optimization. Its AI-driven automation and self-healing capabilities can detect and remediate device issues before they require technician intervention. I like how that approach helps IT teams manage recurring problems across a distributed endpoint fleet.

   Ivanti Neurons for UEM Key Features

   • Cross-platform management: Manage Windows, macOS, Linux, iOS, Android, and ChromeOS endpoints.
   • Device lifecycle management: Handle enrollment, provisioning, imaging, and secure retirement.
   • Application management: Inventory, deploy, patch, and remove apps while tracking license compliance.
   • Remote support tools: Run diagnostics, control devices remotely, and execute support scripts.

   Ivanti Neurons for UEM Integrations

   Ivanti Neurons for UEM connects with Microsoft Defender for Endpoint through a connector that imports device, software, vulnerability, and security data. Ivanti Neurons also provides APIs for custom integrations.

   Pros and Cons

   Pros:

   • Automated patching and remediation reduce manual work
   • Unified Windows, Mac, and mobile fleet visibility
   • Self-healing bots reduce recurring helpdesk tickets

   Cons:

   • Complex console navigation slows troubleshooting
   • Custom reporting requires extra effort
   Learn more about Ivanti Neurons for UEM:

   • Check out Ivanti Neurons for UEM on their website
10. 

    10

    ManageEngine Desktop Central

    Best for unified endpoint management and security

    • 30-day free trial
    • From $1.32/month (billed annually)

    Visit Website

    

    ManageEngine Desktop Central helps IT teams manage and secure desktops, laptops, and mobile devices from one platform, reducing the workload of patching, troubleshooting, and supporting distributed endpoints.

    Who Is ManageEngine Desktop Central Best For?

    IT administrators who need centralized control over endpoint policies and security across a distributed organization.

    Why I Picked ManageEngine Desktop Central

    I picked ManageEngine Desktop Central as a ConnectWise alternative: Best for unified endpoint management and security. Its console manages desktop and mobile endpoints across platforms, while vulnerability prioritization and patch deployment help admins address exposed devices. I also value security configurations for enforcing firewall and password settings.

    ManageEngine Desktop Central Key Features

    • Remote desktop sharing: View and control endpoints remotely to troubleshoot user issues.
    • Software deployment: Install or uninstall software on selected devices.
    • OS deployment: Capture and deploy operating system images to computers.
    • IT asset management: Track hardware and software details across managed endpoints.

    ManageEngine Desktop Central Integrations

    ManageEngine Desktop Central integrates with ServiceDesk Plus, Jira Service Management, ServiceNow, Zendesk, Freshservice, Tenable, Rapid7 InsightVM, CrowdStrike Falcon Spotlight, and Qualys. It also provides REST APIs for custom integrations.

    Pros and Cons

    Pros:

    • Remote control speeds endpoint troubleshooting
    • Automates OS and third-party patching
    • Centralizes desktop and mobile endpoint administration

    Cons:

    • Cluttered interface obscures advanced settings
    • Patch reports can be difficult to interpret
    Learn more about ManageEngine Desktop Central:

    • Check out ManageEngine Desktop Central on their website