I verdenen for IT-tjenesteadministrasjon har ServiceNow gjort seg bemerket med sine kraftige dashbord og funksjoner for sporing av data i sanntid. Som en som har navigert i det enorme havet av ITSM-verktøy, kan jeg fortelle deg at ServiceNow utmerker seg når det gjelder å effektivisere forretningsprosesser og tilby løsninger som er skreddersydd for organisasjoner fra oppstartsbedrifter til giganter som IBM. ServiceNow er i bunn og grunn en plattform som automatiserer forretningsprosesser innen IT og gir avdelinger i en virksomhet mulighet til å forbedre effektiviteten.
Jeg forstår at alle virksomheter har unike behov, og at én løsning som passer for alle, ikke alltid er det beste valget. Kanskje du ser etter et verktøy med større vekt på funksjonalitet i mobilapper, mer tilpassbare maler eller bedre samsvar med praksis for programvareutvikling. Denne veiledningen tar deg gjennom de beste alternativene til ServiceNow, med fokus på styrkene deres, slik at du kan velge det som passer perfekt med virksomhetens behov.
Hva er ServiceNow?
ServiceNow er en plattform for digital arbeidsflytstyring som hjelper deg med å administrere IT-tjenester, drift og forretningsprosesser på ett sted. Den brukes av IT-team, HR-avdelinger og driftsteam i større virksomheter til å automatisere forespørsler, spore hendelser og forbedre tjenesteleveransen. Verktøy for sakshåndtering, selvbetjeningsportaler og automatisering av arbeidsflyter gjør det enklere å håndtere problemer, forespørsler og godkjenninger. Alt i alt hjelper ServiceNow teamet ditt med å holde orden og levere raskere brukerstøtte i hele virksomheten.
Why Trust Our Software Recommendations
6,700+
Reviews
20
Industry experts
16+
Evaluation factors
14
Years
Our team has been testing and reviewing software since 2012. As tech leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Expert reviewers:
- Paulo Gardini MiguelTech Director
Tim FisherVP of AI
Gabriel RosasTech Lead & Software Architect
Christhian GruhnTech Lead & Platform Architect
Sammenligningstabell: ServiceNow-konkurrenter
Denne sammenligningstabellen oppsummerer prisdetaljene for mine beste utvalgte ServiceNow-konkurrenter.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for managing multiple endpoints | 30-day free trial + free demo available | From $129/technician/month (billed annually) | Website | |
| 2 | Best for intuitive incident and problem management | 14-day free trial | From $19/user/month (billed annually) | Website | |
| 3 | Best for robust ITIL readiness and support | Free plan + 30-day free trial available | From $13/technician/month (billed annually) | Website | |
| 4 | Best for automation and AI capabilities | 30-day free trial | From $124.92/month (billed annually) | Website | |
| 5 | Best for seamless integration with Atlassian suite | Free plan + 14-day free trial available | From $25/user/month | Website | |
| 6 | Best for enriched IT performance analytics | 14-day free trial + free demo available | Pricing upon request | Website | |
| 7 | Best for excellent customer service interactions | 14-day free trial + free demo available | From $19/agent/month (billed annually) | Website | |
| 8 | Best for innovative codeless configuration | From $150/user/month | Website | ||
| 9 | Best for comprehensive IT asset management | $19/user/month (billed annually) | Website | ||
| 10 | Best for advanced AI-powered automation | Free demo available | Pricing upon request | Website |
Anmeldelser av de beste ServiceNow-konkurrentene
Nedenfor finner du mine detaljerte sammendrag av de beste ServiceNow-konkurrentene som kom med på kortlisten. Anmeldelsene mine gir en detaljert gjennomgang av de viktigste funksjonene, fordelene og ulempene, integrasjonene og ideelle bruksområdene for hvert verktøy, slik at du kan finne det som passer best for deg.
Best for managing multiple endpoints- 30-day free trial + free demo available
- From $129/technician/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
Atera provides an AI-powered ticketing system for efficient helpdesk operations. For IT teams and managed service providers looking to streamline operations, Atera offers an all-in-one IT management platform that integrates remote monitoring, patch management, and automation. This tool is ideal for those seeking an alternative to ServiceNow, particularly for managing multiple endpoints efficiently.
Why I Picked Atera
I appreciate Atera's ability to integrate remote monitoring and management with patch management and operational automation, which is crucial for teams managing multiple IT endpoints. Its ticket management system and 2-factor authentication are notable features that enhance security and streamline IT operations. These functionalities cater to teams looking to automate routine tasks and improve overall IT efficiency, positioning Atera as a great alternative to ServiceNow, especially for those who prioritize ease of use and comprehensive management capabilities.
Atera Key Features
In addition to its core functionalities, I also found several other features that enhance Atera's value:
- Help Desk Services: Provides a centralized system for managing customer inquiries and IT support tickets.
- AI-Driven Automation: Automates routine IT tasks, freeing up time for IT professionals to focus on more strategic initiatives.
- Self-service portal & knowledge base: Gives your users a space to submit tickets, track status and search articles, reducing repetitive agent load.
- Comprehensive IT Asset Management: Allows teams to track and manage IT assets across distributed environments effectively.
Atera Integrations
Integrations include Microsoft Teams, Slack, WhatsApp Notifications, monday.com, Okta, Jira Software Cloud, Jira Service Management, Microsoft Entra ID, and Bitdefender.
Pros and Cons
Pros:
- Includes AI-driven automation for proactive issue resolution.
- Integrates multiple IT management tools into one platform.
- Offers comprehensive remote monitoring and management features.
Cons:
- Reporting features may incur additional costs for advanced needs.
- Less granular control for highly complex custom workflows or integrations.
Best for intuitive incident and problem management- 14-day free trial
- From $19/user/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
Here's the service management feature in Freshservice. Freshservice, developed by Freshworks, provides a range of IT service management capabilities. What sets it apart is its user-friendly interface and advanced incident and problem management capabilities, justifying its place as the best tool for intuitive incident and problem management.
Pros and Cons
Pros:
- Strong integrations with other commonly used tools
- Excellent incident and problem management capabilities
- Easy-to-use interface makes it ideal for beginners
Cons:
- Some users report the need for better reporting features
- Advanced customization can be challenging
- Some features are only available in higher-priced plans
Learn more about Freshservice:
Best for robust ITIL readiness and support- Free plan + 30-day free trial available
- From $13/technician/month (billed annually)
Visit WebsiteCustomer Rating:4.4/5
Here's the change management feature in ServiceDesk Plus. ServiceDesk Plus is an IT service management software designed to help businesses manage their IT infrastructure and services with greater efficiency. With its strong alignment with ITIL principles, it's a solid choice for organizations striving for robust ITIL readiness and support.
Pros and Cons
Pros:
- Wide range of integrations
- Comprehensive IT service management features
- Strong ITIL readiness and support
Cons:
- Fewer non-IT service workflows compared to ServiceNow
- Advanced features come at a higher cost
- User interface might require a learning curve
Learn more about ServiceDesk Plus:
Best for automation and AI capabilities- 30-day free trial
- From $124.92/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
InvGate Service Management simplifies IT workflows with ready-made templates. InvGate Service Management offers a flexible IT service management solution for organizations looking for a practical alternative to ServiceNow. It suits teams that want to improve workflow efficiency using pre-built workflow templates that reduce setup time and standardize common IT processes. With its no-code design and built-in automation, InvGate helps you manage requests and operations without heavy customization or complex configuration.
Why I Picked InvGate Service Management
I picked InvGate Service Management for its pre-built workflow templates, which make it easier to set up and run IT service processes without starting from scratch. These templates help your team standardize common workflows while the visual editor allows adjustments without coding. On top of that, AI-powered ticket summaries and the virtual service agent reduce manual effort, making day-to-day request handling more manageable compared to heavier ServiceNow-style setups.
InvGate Service Management Key Features
In addition to pre-built workflow templates, InvGate Service Management offers:
- Customizable Dashboards: Monitor performance in real-time and make informed decisions with data-driven insights.
- Self-Service Options: Empower users to resolve common issues independently, easing the burden on IT support.
- Expert Support for Onboarding: Ensures smooth integration into your existing IT infrastructure, minimizing downtime.
InvGate Service Management Integrations
Native integrations include Microsoft Intune, Microsoft Teams, FileWave, ServiceNow CMDB, and Google Workspace. InvGate also supports custom integrations through its REST API, providing flexibility to connect with a wide range of tools.
Pros and Cons
Pros:
- Gamification elements boost user engagement and participation
- Integration with IT Asset Management supports comprehensive oversight
- Customizable SLA configurations cater to specific organizational needs
Cons:
- Imports and external app connections need extra configuration
- Workflow configuration requires upfront planning
Learn more about InvGate Service Management:
Best for seamless integration with Atlassian suite- Free plan + 14-day free trial available
- From $25/user/month
Visit WebsiteCustomer Rating:4/5
Here's the Jira Service Management project dashboard, which is robust in comprehensive reporting capability. Jira Service Management is a robust IT service management tool and project management software that forms part of the larger Atlassian ecosystem. Its fluid integration with other Atlassian products positions it as an excellent choice for businesses already utilizing the Atlassian suite.
Pros and Cons
Pros:
- Access to the larger Atlassian ecosystem
- Robust set of IT service management features
- Seamless integration with other Atlassian tools
Cons:
- Reporting functionality could be more user-friendly
- Customization can be complex
- Learning curve for first-time users
Learn more about Jira Service Management:
Best for enriched IT performance analytics- 14-day free trial + free demo available
- Pricing upon request
Visit WebsiteCustomer Rating:1/5
Here's SysAid's built-in reports feature. SysAid is an IT service management solution that offers an all-in-one service desk for organizations. With an emphasis on robust analytics, it indeed warrants the tag of being 'best for' enriched IT performance analytics.
Pros and Cons
Pros:
- Comprehensive service management features
- Integrates with several leading platforms
- Extensive analytical capabilities
Cons:
- Customer support could be improved
- The user interface could be more intuitive
- Detailed pricing information is not readily available
Learn more about SysAid:
Best for excellent customer service interactions- 14-day free trial + free demo available
- From $19/agent/month (billed annually)
Here's the Freshdesk ticket trend analytics feature. Freshdesk is a feature-rich customer support software solution designed to streamline customer service interactions and make life easier for support teams. This tool brings together all customer conversations into a centralized interface, ensuring nothing falls through the cracks.
Pros and Cons
Pros:
- A wide range of integrations
- Comprehensive ticketing system
- Extensive customer service-focused features
Cons:
- Limited ITSM capabilities compared to ServiceNow
- Customization may require technical expertise
- Pricing can escalate with advanced features
Learn more about Freshdesk:
Best for innovative codeless configuration- From $150/user/month
Here's the service dynamic dashboard in Cherwell Service Management. Cherwell Service Management is an IT service management tool that leverages automation to deliver efficient IT services. Its innovative approach to codeless configuration makes it an optimal choice for businesses seeking simplicity and adaptability.
Pros and Cons
Pros:
- Comprehensive IT service management features
- Wide range of integrations
- Innovative codeless configuration feature
Cons:
- Some users have noted occasional sluggishness in system performance
- The user interface could be more modern and intuitive
- Higher starting price compared to other tools
Learn more about Cherwell Service Management:
Best for comprehensive IT asset management- $19/user/month (billed annually)
Here's the IT service management dashboard in Service Desk. Service Desk by SolarWinds is an IT service management solution built for businesses to provide faster and more efficient support. Recognized for its comprehensive IT asset management capabilities, this tool facilitates tracking and managing assets throughout their lifecycle.
Pros and Cons
Pros:
- Wide range of integrations
- Detailed lifecycle tracking
- Comprehensive IT asset management
Cons:
- User interface could be more intuitive
- Advanced analytics require higher-tier plans
- May require initial training for full utilization
Learn more about Service Desk:
Best for advanced AI-powered automation- Free demo available
- Pricing upon request
Here's the screenshot of the service catalog feature in Ivanti Neurons for ITSM. Ivanti Neurons for ITSM is an efficient IT service management platform that heavily leans on AI to streamline its automation capabilities. Given its potent AI-driven feature set, it offers a strong rationale for being the 'best for' advanced AI-powered automation.
Pros and Cons
Pros:
- Provides predictive analytics for better decision-making
- Smooth integrations with major enterprise software vendors
- Advanced AI-powered automation capabilities
Cons:
- Customization may require technical knowledge
- The user interface might seem complex for some users
- Pricing might be a bit steep for smaller businesses
Learn more about Ivanti Neurons for ITSM:
Andre ServiceNow-konkurrenter
Her er noen flere ServiceNow-konkurrenter som ikke kom med på kortlisten, men som likevel er verdt å se nærmere på:
- 11Micro Focus Service Management Automation X (SMAX)Best for large-scale service management and automation
- 12BMC HelixBest for cognitive service management capabilities
- 13IFS AssistBest for transformative digital service delivery
- 14NinjaOneBest for seamless network management and monitoring
- 15AgiloftGood for customizable and scalable service management
- 16TOPdeskGood for fostering seamless collaboration in service delivery
- 17DeskeraGood for integrated business management with service support
- 18ITarianGood for unified IT management and security
- 19IvantiGood for unifying IT operations and security data
- 20Alloy SoftwareGood for IT asset management and service desk operations
- 21ServiceaideGood for AI-powered service management
- 22EASYVISTAGood for mobile-first service management
- 23HornbillGood for streamlined IT service management with automated workflows
- 24AlembaGood for comprehensive asset management
- 25ProvanceGood for IT service management in Microsoft-centric organization
Andre programvareanmeldelser
- Plattformer for skyutvikling
- IaaS-leverandører
- Skyplattformer som tjeneste
- Verktøy for infrastruktur som kode
- Verktøy for databaseovervåking
How I Evaluate ServiceNow Competitors
I split my evaluation into two layers: core baseline—ITIL workflows, CMDB, self-service—and the differentiators like AIOps or ESM that reveal if a tool genuinely rivals ServiceNow.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 75% to be considered for inclusion.
- IT Service Management: I evaluate whether a tool covers incident, problem, change, and request management with ITIL alignment—things like CAB workflows and SLA tracking that mirror how IT teams actually run operations.
- Workflow Automation: Each platform's workflow builder matters here. I look for visual, no-code/low-code automation that handles real scenarios like employee onboarding or multi-stage change approvals across departments.
- Self-Service Portal: A good portal should include a service catalog and integrated knowledge base. I check whether end users can log requests, track status, and find answers before a ticket ever reaches an agent.
- Asset & Configuration Management: I look at how each tool handles ITAM and its CMDB—specifically, whether it maps CI relationships and dependencies so your team can trace the impact of a failed server across connected services.
- AI & Virtual Agent: This covers AI-driven ticket routing, virtual agents with NLP, and predictive capabilities. Tools like Freshservice and BMC Helix approach this differently, so I evaluate the depth and practical utility of each.
- Integrations & Extensibility: I check for open APIs and prebuilt connectors with the tools IT teams rely on daily—monitoring platforms, DevOps toolchains like Jenkins or GitHub, and collaboration apps like Slack and Microsoft Teams.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Enterprise service management is a big differentiator—I look at whether a platform extends ITSM workflows to HR, facilities, and finance so your teams share one request system instead of managing separate tools. AIOps and event correlation also matter. Platforms like BMC Helix and Ivanti take different approaches to ingesting monitoring data, but I evaluate whether they actually reduce alert noise and surface root causes. I also consider low-code app builders that let you create custom apps beyond IT without heavy developer involvement.
Beyond Features
Total cost of ownership is where I spend the most time. ServiceNow's licensing complexity is often the reason teams start looking elsewhere, so I evaluate whether a competitor's pricing is transparent and predictable as you scale agents and assets. Implementation speed matters just as much—some platforms like Freshservice and Jira Service Management offer prebuilt ITIL templates that cut deployment from months to weeks. I also check security certifications like SOC 2, ISO 27001, and FedRAMP, especially for teams in regulated industries where missing credentials are a dealbreaker.
Hvorfor se etter en ServiceNow-konkurrent?
ServiceNow er en kraftig skybasert plattform for IT-støtte som hjelper virksomheter med å administrere digitale arbeidsflyter for drift i større virksomheter. Løsningene dekker IT-tjenesteadministrasjon (ITSM), IT-driftadministrasjon (ITOM) og IT-forretningsadministrasjon (ITBM), og effektiviserer prosesser og øker produktiviteten. Plattformen retter seg først og fremst mot store organisasjoner og kunder på virksomhetsnivå som har behov for kompleks arbeidsflyt- og tjenesteadministrasjon.
Til tross for de omfattende funksjonene kan det oppstå behov for alternativer til ServiceNow av ulike årsaker. Dette kan blant annet skyldes kostnadshensyn, ettersom ServiceNow ofte oppfattes som dyrt, særlig for små og mellomstore virksomheter. Plattformen bidrar til å forbedre kundeopplevelsen og kunderelasjonene ved å håndtere tjenesteproblemer og hendelser på en effektiv måte.
Viktige funksjoner i ServiceNow
Her er noen av de viktigste funksjonene i ServiceNow, slik at du kan sammenligne hva alternative løsninger tilbyr:
- Rapportering og dashbord: Gir deg sanntidsdata om antall saker, løsningstid og teamets ytelse.
- Hendelseshåndtering: Hjelper teamet ditt med å spore, prioritere og løse IT-problemer raskere.
- Endringshåndtering: Lar deg planlegge, teste og dokumentere systemendringer med mindre risiko.
- Selvbetjeningsportal: Gir brukerne en enkel måte å sende inn saker på og finne hjelpeartikler.
- Tjenestekatalog: Lar deg tilby standardiserte IT-tjenester gjennom forhåndsdefinerte forespørselsskjemaer.
- Ressursforvaltning: Hjelper deg med å holde oversikt over maskinvare, programvare og relaterte IT-ressurser på ett sted.
- Kunnskapsbase: Lar teamet ditt dokumentere og dele løsninger på vanlige problemer.
- CMDB (konfigurasjonsstyringsdatabase): Kartlegger relasjoner mellom IT-ressurser for å støtte feilsøking.
- Arbeidsflytautomatisering: Automatiserer repetitive oppgaver som godkjenninger og fordeling av saker.
- Mobiltilgang: Lar deg se og administrere saker fra en telefon eller et nettbrett.
Sammendrag
Oppsummert er feltet for ServiceNow og alternativer til Jira Service Management mangfoldig, og hver løsning tilbyr et eget sett med funksjoner, styrker og prismodeller. Enten organisasjonen din legger vekt på tjenestehåndtering i stor skala, kognitive tjenestefunksjoner eller intuitiv hendelses- og problemhåndtering, finnes det et ServiceNow-alternativ som dekker behovene dine.
Viktigste punkter
- Det er avgjørende å forstå organisasjonens spesifikke behov og bruksområder når du skal velge riktig ITSM-verktøy. Funksjoner som er nyttige for én virksomhet, kan være mindre viktige for en annen. Sørg for å tydelig identifisere hva du trenger fra et alternativ til ServiceNow før du tar en beslutning.
- Når det gjelder priser, finnes det et bredt utvalg av alternativer blant ServiceNow-konkurrentene. Noen tilbyr rimeligere løsninger, mens andre leverer premiumtjenester til en høyere pris. Husk å ta hensyn til totalkostnaden, inkludert eventuelle oppstartsgebyrer og kostnaden for flere brukerlisenser etter hvert som virksomheten vokser.
- Til slutt bør du ikke undervurdere verdien av brukervennlighet og kundestøtte. Et verktøy med et intuitivt grensesnitt og responsiv kundeservice kan spare teamet ditt for verdifull tid og bidra til å unngå unødvendige frustrasjoner. Dette gjelder særlig for komplekse ITSM-verktøy, der effektiv opplæring og kontinuerlig støtte er avgjørende for å få mest mulig verdi.