I 10 migliori software per l’accesso remoto nel 2026
Elenco dei migliori software di accesso remoto
Il software di accesso remoto consente di connettersi in modo sicuro ai dispositivi e di controllarli da qualsiasi luogo, colmando le distanze tra team distribuiti e sistemi remoti. Se gestisci l'IT, devi sapere quali piattaforme offrono la combinazione giusta di controlli di sicurezza, streaming di alta qualità e funzionalità di gestione concrete.
Ottieni risposte dirette sui migliori software di accesso remoto nel 2026—dagli strumenti di conformità di livello aziendale alle soluzioni affidabili per l'assistenza desktop—così da ridurre al minimo i rischi, diminuire i problemi e offrire al tuo team l'accesso di cui ha bisogno in tutta sicurezza. Questo elenco ti guida tra le migliori offerte, rendendo la tua prossima scelta chiara e concreta.
Perché fidarsi dei nostri consigli sui software
Il nostro team testa e recensisce software dal 2012. In quanto leader tecnologici noi stessi, sappiamo quanto sia difficile — e importante — scegliere il software giusto.
Per questa guida, abbiamo valutato gli strumenti attraverso test praticie ricerche indipendenti, assegnando un punteggio agli strumenti in base ai nostri criteri di selezione.
Le nostre recensioni riflettono il nostro giudizio editoriale umano, non un discorso di vendita.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for automated patch management workflows | Free demo available | Pricing upon request | Website | |
| 2 | Best for self-hosted perpetual licensing | 15-day free trial | From $16.9/month (billed annually) | Website | |
| 3 | Best for multi-device desktop management at scale | 7-day free trial | From $1.84/month (billed annually) | Website | |
| 4 | Best for MSP technician speed and diagnostic tools | 14-day free trial + free demo available | Pricing upon request | Website | |
| 5 | Best for high-performance remote control at 4K quality | Free trial + free demo available | From $6/month | Website | |
| 6 | Best with AI-assisted IT diagnostics | 30-day free trial | From $24.9/month (billed annually) | Website | |
| 7 | Best for FIPS 140-2 compliant support | Free trial + free demo available | Pricing upon request | Website | |
| 8 | Best for FedRAMP-grade zero trust access | Free trial + free demo available | Pricing upon request | Website | |
| 9 | Best for session recording and auditing | 14-day free trial | From $33/month (billed annually) | Website | |
| 10 | Best for mass deployment call center support | Free 14-day free trial + free demo available | From $109/month (billed annually) | Website |
Recensioni dei software di accesso remoto
Di seguito trovi i miei riepiloghi dettagliati dei migliori software di accesso remoto inclusi nel mio elenco. Le mie recensioni offrono un’analisi approfondita delle funzionalità, dei casi d’uso ideali e delle capacità di ciascun software, per aiutarti a trovare quello più adatto a te.
Kaseya VSA is a cloud-based remote monitoring and management (RMM) platform built for MSPs and internal IT teams, covering endpoint monitoring, automated patching, policy-based task automation, ransomware detection, mobile device management, and secure remote control access.
Who Is Kaseya VSA Best For?
Kaseya VSA is a strong fit for MSPs and internal IT teams managing large fleets of endpoints that need policy-driven patch automation across Windows, macOS, and third-party applications.
Why I Picked Kaseya VSA
I picked Kaseya VSA as one of the best because its patch management goes beyond basic scheduling. Policy-based patching lets you define approval rules, maintenance windows, and blackout periods across Windows, macOS, Linux, and 300+ third-party apps from a single console. What I find genuinely useful is the patch override functionality, which lets you exclude specific problematic patches via script without disrupting the broader workflow. The RMM agent also pushes patches on and off-network without relying on LAN caches, so remote endpoints stay current without extra configuration.
Kaseya VSA Key Features
- Secure remote control access: Connect instantly to any endpoint for live support sessions without requiring user interaction or a VPN.
- Ransomware detection and isolation: Behaviour-based detection automatically quarantines infected endpoints to contain threats before they spread.
- Real-time monitoring and alerts: Monitors endpoint health continuously and triggers automated ticket creation and remediation when issues arise.
- IT asset discovery and mapping: Automatically discovers and inventories hardware, software, VMs, cloud infrastructure, and IoT devices across your environment.
Kaseya VSA Integrations
Kaseya VSA offers native integrations with Autotask, IT Glue, ConnectWise, Acronis, Bitdefender, ESET, Webroot, Datto, and Scalepad Lifecycle Manager. An API is available for custom integrations.
Pros and Cons
Pros:
- Ransomware isolation for remote endpoints
- Secure remote sessions without a VPN
- Policy-based automated patch deployment
Cons:
- Some remote features require agent installation
- Interface can feel dated and cluttered
ISL Online is a remote desktop software that supports unattended access, live customer support sessions, RDP/SSH connections, and centralized user and device administration across Windows, macOS, Linux, and mobile platforms.
Who Is ISL Online Best For?
ISL Online is a strong fit for IT teams and managed service providers that need to run remote access infrastructure on their own servers rather than rely on a vendor's cloud.
Why I Picked ISL Online
ISL Online earns its spot on my shortlist because of how seriously it treats self-hosted deployment as a first-class option, not an afterthought. I like that the self-hosted plan lets you run the full ISL Online server on your own infrastructure, with support for external LDAP authentication and SAML SSO alongside ports 80 and 443. That means your session data never touches a third-party cloud, which matters when your organization has strict data residency or compliance requirements.
ISL Online Key Features
- Session recording: Capture full video recordings of remote sessions for audit trails and compliance documentation.
- File transfer: Send and receive files between local and remote machines directly within an active session.
- Two-factor authentication: Require a second verification step at login to reduce unauthorized access to remote devices.
- RDP/SSH connections: Connect to remote machines over RDP or SSH without requiring VPN configuration or firewall changes.
ISL Online Integration
ISL Online offers native integrations with ServiceNow, Freshdesk, HaloITSM, Microsoft Intune, Devolutions Remote Desktop Manager, Deepser, SuperOps, and PDQ Connect, and provides a REST API for embedding remote access or building custom OEM integrations into RMM, PSA, EDR, and ITSM platforms.
Pros and Cons
Pros:
- Native support for both RDP and SSH
- Requires additional verification for login
- Can deploy entirely on your own infrastructure
Cons:
- No automated endpoint remediation tasks
- Requires self-hosting for maximum privacy
RemotePC is a remote access platform that lets you connect to and control Windows, Mac, Linux, Android, and iOS devices over the internet, with features spanning multi-monitor support, file transfer, remote deployment, user and computer group management, and session recording.
Who Is RemotePC Best For?
RemotePC is a strong fit for IT teams managing large fleets of Windows, Mac, and Linux devices that need centralized remote access with user and computer group management.
Why I Picked RemotePC
RemotePC earns its spot on my shortlist because of how well it handles scale. The computer grouping and user group management features let you organize large device fleets and assign access permissions without manually configuring each machine. What I find especially useful is mass deployment via GPO, Microsoft Intune, or Jamf Pro, which means you can push RemotePC across hundreds of endpoints from a central console rather than touching each one. Add session recording and detailed access logs, and you have solid accountability across every remote connection in your environment.
RemotePC Key Features
- Remote printing: Print documents stored on any remote machine directly to your local printer without manual file transfers.
- USB device redirection: Redirect a USB device from your local machine to a remote computer so it functions as if it's physically connected.
- RDP connector: Access remote Windows computers and servers via RDP without configuring a VPN or Microsoft RD Gateway.
- Attended access: Share a one-time session code to give instant, on-demand access to a remote computer for real-time support.
RemotePC Integrations
RemotePC offers native integrations with Zendesk, Freshdesk, Freshservice, Jira, OneLogin, Okta, Azure AD, Keycloak, Google Workspace, and Jamf Pro. An API is available for custom integrations.
Pros and Cons
Pros:
- Wake-on-network functionality supported
- Mass deployment options for large device fleets
- Supports remote access to all major platforms
Cons:
- Lacks automated remote software patching tools
- No support for custom API integrations
N-able Take Control is a remote support tool built for MSPs and IT teams, offering cross-platform session management, built-in diagnostic tools, live chat, VoIP, multi-factor authentication, and integrations with N-able's RMM platforms.
Who Is N-able Take Control Best For?
N-able Take Control is a strong fit for MSP technicians who need fast session starts and built-in diagnostic tools without switching between platforms.
Why I Picked N-able Take Control
I've included N-able Take Control in my top picks because the session startup speed is genuinely impressive, and the built-in diagnostic tools mean technicians aren't jumping between tabs to troubleshoot. I particularly like the device health dashboard, which surfaces CPU, memory, and disk data during a live session so you can diagnose while you work. The one-click remote command console is another feature I keep coming back to, letting you run scripts and restart services without interrupting the end user's screen.
N-able Take Control Key Features
- Cross-platform remote sessions: Connect to and from Windows, Mac, Linux, iOS, and Android devices within a single session queue.
- Multi-monitor support: Switch between and view multiple monitors on the remote device without ending or restarting the session.
- In-session file transfer: Drag and drop files directly to and from a remote device during an active support session.
- Session recording: Start and stop recordings of live sessions for auditing, compliance, or technician training purposes.
N-able Take Control Integrations
N-able Take Control offers native integrations with N-sight RMM, N-central, Autotask, and ConnectWise. An API is available for custom integrations.
Pros and Cons
Pros:
- Multi-platform queues for Windows, Mac, Linux
- Built-in device health dashboard during sessions
- Session startup speed is consistently fast
Cons:
- Some advanced features need the N-central platform
- Limited native integrations outside the N-able ecosystem
Best for high-performance remote control at 4K quality
Splashtop is a remote access and remote support platform built for IT teams, offering remote desktop control, screen sharing, session recording, and multi-monitor support across Windows, Mac, iOS, Android, and Linux devices.
Who Is Splashtop Best For?
Splashtop is a strong fit for IT teams and managed service providers that need high-fidelity remote desktop control, especially where display quality and session performance matter most.
Why I Picked Splashtop
Splashtop earns its spot on my shortlist because of its 4K streaming at up to 60fps, which makes it genuinely viable for remote work on graphics-heavy applications like Adobe Creative Suite or AutoCAD. I've used it in scenarios where display fidelity actually matters, and the difference from a standard HD stream is noticeable. On top of that, multi-monitor support lets you view multiple remote displays without losing workspace context.
Splashtop Key Features
- Session recording: Automatically record remote sessions and store them for audit, compliance, or troubleshooting review.
- File transfer: Move files between the local and remote device directly within an active session without a third-party tool.
- Remote reboot: Restart a remote machine, including in safe mode, without losing access to the session.
- Two-factor authentication: Require a second verification step at login to reduce unauthorized access to remote endpoints.
Splashtop Integrations
Splashtop offers 40+ native integrations, including Jira, ServiceNow, Zendesk, Freshservice, Microsoft Teams, Salesforce, Splunk, Jamf, NinjaOne, and JumpCloud, and it has native integrations across the Microsoft ecosystem, including Microsoft Entra ID. An API is also available for custom integrations.
Pros and Cons
Pros:
- Offers direct file transfer capabilities
- Allows safe remote device rebooting
- Streams remote desktops at 4K 60fps
Cons:
- No automated software patching tools
- Lacks a background endpoint command line
Best with AI-assisted IT diagnostics
TeamViewer is a remote access and support platform that combines device connectivity, session-based troubleshooting, endpoint monitoring, and AI-assisted diagnostics across desktop, mobile, and IoT environments.
Who Is TeamViewer Best For?
TeamViewer is a strong fit for IT support teams managing large, mixed-device environments where fast remote diagnostics across desktops, mobile, and IoT endpoints are a daily necessity.
Why I Picked TeamViewer
TeamViewer earns its spot on my shortlist because of Tia, its built-in AI agent that actually diagnoses issues mid-session, recommends a fix, executes approved remediation, and validates the outcome without you having to leave the remote session. I also like Session Insights, which auto-generates audit-ready session summaries and feeds pattern data into Session Analytics so you can spot recurring issues across your environment. For IT teams juggling high ticket volumes across mixed device fleets, those two features together close the gap between reactive troubleshooting and something closer to autonomous support.
TeamViewer Key Features
- Unattended access: Connect to and control approved devices—including computers and Android endpoints—without requiring a user to be present on the other end.
- Augmented reality remote assistance: Use Assist AR to guide on-site workers through hardware or software problems via live smartphone-based AR overlays, without dispatching a technician.
- Encrypted file transfer: Transfer files between local and remote devices using end-to-end 256-bit AES encryption, with support for multiple transfer methods including copy-paste.
- Silent mass deployment: Push the TeamViewer client to thousands of devices in bulk without requiring user interaction, reducing onboarding time for large device fleets.
TeamViewer Integrations
TeamViewer offers 30+ native integrations, including ServiceNow, Salesforce, Zendesk, Jira, Freshworks, Slack, Google Meet, SAP, Jamf Pro, and Microsoft ecosystem tools like Microsoft 365, Intune, Teams, Dynamics 365, and Entra ID. An API is also available for custom integrations.
Pros and Cons
Pros:
- Augmented reality visual assistance mode
- Session Insights generate audit-ready support reports
- AI-driven diagnostics suggest fixes in real time
Cons:
- Remote access occasionally blocked by strict firewalls
- Lacks stealth background management mode
BeyondTrust Remote Support is a remote access platform built for IT and support teams that need to securely access, troubleshoot, and manage endpoints across on-premises, cloud, and hybrid environments.
Who Is BeyondTrust Remote Support Best For?
BeyondTrust Remote Support is a strong fit for IT and security teams in government, defence, and highly regulated industries that need remote support validated to FIPS 140-2, Level 1 standards.
Why I Picked BeyondTrust Remote Support
BeyondTrust Remote Support is the only remote support product with FIPS 140-2, Level 1 validation, which makes it a clear pick for government agencies, defence contractors, and organizations operating under FedRAMP or FISMA requirements. I particularly like the Vault feature, which lets you manage, rotate, and inject up to 100,000 credentials directly within remote sessions, keeping privileged access tightly controlled. Session logging and forensics give security teams a full audit trail of every connection.
BeyondTrust Remote Support Key Features
- Jump Clients: Deploy Jump Clients for unattended access to remote endpoints, with support for mass deployments and just-in-time access provisioning.
- Remote Support Dashboard: Monitor all active sessions in real time, view team load, and transfer or take over sessions directly from a centralized manager view.
- Multi-platform device support: Connect to and troubleshoot Windows, Linux, macOS, Chrome OS, iOS, and Android devices from a single interface.
- Automated script execution: Run scripts and mass installers across endpoints during remote sessions to speed up remediation without manual intervention.
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support offers native integrations with ServiceNow, Jira Service Management, BMC ITSM, Splunk, Microsoft Entra ID, Okta, and Ping Identity. An API is available for custom integrations.
Pros and Cons
Pros:
- Automated script execution across endpoints
- Centralized credential management during remote sessions
- Offers FIPS 140-2 Level 1 validation
Cons:
- Requires setup for optimal unattended access
- Lacks background endpoint management mode
BeyondTrust Privileged Remote Access is a privileged access management (PAM) solution that controls and audits remote sessions for employees, vendors, and service accounts across cloud, on-premises, and OT environments using zero trust architecture, credential injection, and session recording.
Who Is BeyondTrust Privileged Access Management Best For?
BeyondTrust Privileged Remote Access is a strong fit for government agencies, defence contractors, and regulated enterprises that need FedRAMP-authorized remote access controls for privileged users and third-party vendors.
Why I Picked BeyondTrust Privileged Access Management
BeyondTrust Privileged Remote Access earns its spot on my list because it's one of the few remote access solutions with FedRAMP Moderate authorization, which matters a lot if you're in a federal agency or supporting government contractors. I particularly like its credential injection capability, which lets privileged users authenticate to systems without ever seeing plaintext passwords. Pair that with just-in-time access controls and full session recording, and you get the kind of audit-ready access trail that satisfies both internal security teams and external compliance reviewers.
BeyondTrust Privileged Access Management Key Features
- Vendor privileged access management: Grants third-party vendors time-limited remote access without requiring VPN connectivity or shared credentials.
- Multi-protocol session support: Supports RDP, VNC, SSH, HTTPS, and SQL connections for authenticated and auditable sessions across human and non-human identities.
- Cloud developer access: Provides protocol-first access with a bring-your-own-tool workflow for ephemeral multi-cloud systems and API-based environments.
- Delegated vendor onboarding: Lets you assign vendor user management to group policies, removing shared accounts and reducing manual provisioning overhead.
BeyondTrust Privileged Access Management Integrations
BeyondTrust Privileged Remote Access offers native integrations with ServiceNow, Jira Service Management, Splunk, Sekoia, SailPoint IdentityIQ, AWS, and VMware. An API is available for custom integrations.
Pros and Cons
Pros:
- Session recording enables thorough audit trails
- Credential injection hides sensitive passwords from users
- FedRAMP Moderate authorization supports federal compliance needs
Cons:
- No built-in antivirus management
- Lacks direct endpoint chat messenger
ScreenConnect is a remote access and support platform that covers unattended device access, remote support sessions, privileged access management, and real-time camera sharing across Windows, Mac, Linux, and mobile devices.
Who Is ScreenConnect Best For?
ScreenConnect is a good fit for IT teams and managed service providers that need full audit trails and recorded session logs to meet compliance or internal accountability requirements.
Why I Picked ScreenConnect
ScreenConnect earns its spot on my shortlist because of how seriously it handles session visibility and accountability. Every remote session can be logged as a video recording, and the audit log tracks login attempts, password changes, and session access in one filterable view, so you can pull up exactly what a technician did during a specific session without digging through fragmented logs. I also like that you can filter audit logs by session name to find recordings fast, which matters when you're responding to a compliance inquiry or internal review.
ScreenConnect Key Features
- Unattended device access: Connect to remote Windows, Mac, and Linux machines without requiring a user to be present on the other end.
- Real-time camera sharing: Access a live feed of a device's camera during a support session to get visual context on physical environments or hardware issues.
- Role-based access control: Assign technicians permissions at a granular level, controlling which machines and session types each user can access.
- Wake-on-LAN: Power on remote devices over the network so you can connect to machines that are powered off without needing someone on-site.
ScreenConnect Integrations
ScreenConnect offers native integrations with ConnectWise PSA, ConnectWise Automate, ConnectWise RMM, Acronis, Freshdesk, Zendesk, Microsoft Outlook, ServiceNow, and Delinea, plus 100+ extensions available through the ConnectWise Marketplace. An API is available for custom integrations.
Pros and Cons
Pros:
- Role-based permissions for technician access control
- Granular audit logs for accountability reviews
- Real-time device camera sharing
Cons:
- Lacks unified endpoint patch deployment
- No free or trial version available
LogMeIn Rescue is a cloud-based remote support platform built for IT teams and help desks, offering remote device access, session management, multi-platform support, and technician console tools across desktop and mobile environments.
Who Is LogMeIn Rescue Best For?
LogMeIn Rescue is a strong fit for IT help desks and call centers that need to support large volumes of end users across multiple devices and operating systems simultaneously.
Why I Picked LogMeIn Rescue
I've included LogMeIn Rescue in my top picks because it handles high-volume call center support better than most tools in this category. The Calling Card feature is the real differentiator: deploy a single-click desktop shortcut across thousands of end-user machines via mass install, and users connect to a support session without a PIN. Technicians on the other end manage inbound requests through session queues and channel routing, which keeps call center workflows organized at scale.
LogMeIn Rescue Key Features
- AI session summaries: Automatically generate structured session notes from chat logs, device information, and technician actions taken during a support session.
- Session recording and reporting: Record remote sessions and access historical usage data to review technician activity and track team-level metrics.
- Live Lens: Let end users share their physical environment via smartphone camera, so technicians can diagnose hardware or on-site issues without an on-desk visit.
- Multi-technician collaboration: Invite additional technicians into an active session to troubleshoot together without restarting or transferring the session.
LogMeIn Rescue Integrations
LogMeIn Rescue offers native integrations with ServiceNow, Salesforce (including Lightning), Microsoft Dynamics, Microsoft Teams, Zendesk, Freshdesk, Jira Service Management, Autotask, and Nexthink. It also provides APIs and SDKs for custom integrations with CRM, ticketing, and workflow systems.
Pros and Cons
Pros:
- Multi-technician sessions without disruption
- Live Lens supports hardware issue diagnosis
- Automatic session note generation capability
Cons:
- Lacks continuous endpoint patch automation
- No built-in endpoint antivirus
Altri software di accesso remoto
Ecco alcune altre opzioni di software di accesso remoto che non sono entrate nel mio elenco, ma che vale comunque la pena consultare:
- NinjaOne
For RMM-native endpoint control
- Zoho Assist
For native Zoho ecosystem integrations
- Atera
For transparent per-technician pricing
- ManageEngine Remote Access Plus
For unattended system diagnostics
- Parallels RAS
For virtual app and desktop delivery to any device
- AnyDesk
For low-latency cross-platform control
- Azure Virtual Desktop
For cloud-native Windows desktops
- LogMeIn Resolve
For unified endpoint ticketing and access
- RustDesk
For open-source data sovereignty
- RealVNC Connect
For embedded system and IoT access
How I Evaluate Remote Access Software
I split my evaluation into baseline capabilities every tool must clear—like unattended access and session auditing—and the differentiators, like zero-trust architecture or MSP ecosystem fit, that separate good tools from the right one.
Core Functionality (Table Stakes for This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. I then calculate the tool's total score as a percentage, using 75% as a benchmark to help assess its overall fit for the list.
- Remote control access: I evaluate real-time screen, keyboard, and mouse control across connections, checking for multi-monitor handling, resolution scaling, and performance under high-latency conditions.
- Unattended access: Tools need to support always-on agent-based connections so technicians can reach endpoints for after-hours patching or server maintenance without someone on the other end.
- Cross-platform support: I check whether each tool covers Windows, macOS, Linux, iOS, and Android as both host and client, since mixed-OS environments are the norm for most IT teams.
- Secure connection and encryption: AES-256 encryption, MFA enforcement, and SSO/SAML support are what I look for, along with any compliance certifications like SOC 2 or ISO 27001.
- File transfer and session tools: Bi-directional file transfer, clipboard sync, remote print, and in-session chat all factor in, especially for support scenarios where a technician needs to push a config file mid-session.
- Session management and auditing: I look at session recording, role-based access controls, and exportable audit logs, since these directly support compliance requirements and internal accountability reviews.
Once I have a list of tools that meet the criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
Session recording with searchable metadata matters most when your compliance team needs a defensible audit trail. I check whether recordings auto-attach to tickets and how long vendors retain them. Just-in-time privileged access is equally important—I evaluate how tools handle time-bound, approval-gated elevation for contractors so access revokes automatically after a session ends. I also look at mass deployment tooling, since onboarding thousands of endpoints via silent MSI installers or Group Policy integration separates enterprise-ready platforms from ones that require manual setup.
Beyond Features
I evaluate each tool's deployment model first—cloud-hosted, self-hosted, or hybrid—because teams in regulated industries often need on-premises control or data residency guarantees. Licensing structure matters just as much: per-technician pricing suits lean internal teams, while per-endpoint or concurrent-session models can save MSPs real money at scale. I also check for native connectors to PSA, ITSM, and identity providers like Okta or Azure AD, since launching a remote session straight from a ServiceNow ticket eliminates context-switching. Finally, I look at compliance certifications like SOC 2 Type II and FedRAMP that map directly to buyer requirements in healthcare, finance, and public sector.
Come scegliere un software di accesso remoto
Quali priorità dovrebbero guidare il processo di selezione del software di accesso remoto per offrire al tuo team un accesso sicuro, scalabile e sottoposto a verifica:
| Se la tua priorità è… | Cerca… |
|---|---|
| Dimostrare sicurezza e conformità | Certificazioni come SOC 2, FIPS 140-2 o FedRAMP, oltre a strumenti di verifica delle sessioni |
| Copertura dei dispositivi su scala aziendale | Distribuzione di massa tramite MSI, GPO o integrazione RMM |
| Accesso multipiattaforma | Supporto completo per Windows, macOS, Linux, iOS e Android sia come host sia come client |
| Modello di fiducia zero e controllo granulare | Accesso basato sui ruoli con elevazione al momento necessario e applicazione obbligatoria dell'MFA |
| Risoluzione dei problemi pronta per gli audit | Registrazione delle sessioni con log esportabili e metadati ricercabili |
Come valutare il tuo elenco
- Richiedi la documentazione di conformità: chiedi ai fornitori la documentazione SOC 2 o FedRAMP aggiornata entro due giorni lavorativi.
- Testa la distribuzione di massa: prova un programma di installazione invisibile o una distribuzione basata su GPO su almeno 10 endpoint in reti separate.
- Simula i controlli di accesso: utilizza una versione di prova per creare un accesso a tempo con approvazione obbligatoria per un collaboratore esterno di test e verifica la revoca automatica.
- Esporta i log di audit delle sessioni: completa una sessione, quindi esporta entro 24 ore un log dettagliato o una registrazione per un dispositivo reale.
- Scegli il tuo approccio—praticità del cloud o controllo in sede: decidi tra l'agilità del SaaS e la sovranità dei dati e le garanzie di conformità di una distribuzione autogestita.
Cosa sono i software di accesso remoto?
Il software per l'accesso remoto è un insieme di strumenti che consentono di connettersi in modo sicuro a un altro dispositivo e controllarlo tramite una rete o Internet. Permette ai team IT e agli utenti di gestire i dispositivi, risolvere i problemi ed eseguire attività di amministrazione senza essere fisicamente presenti. Queste piattaforme sono importanti per supportare ambienti distribuiti, mantenere la disponibilità operativa e applicare i controlli di sicurezza su diversi sistemi operativi e in varie sedi.
Funzionalità del software per l'accesso remoto
Quando selezioni un software per l'accesso remoto, presta attenzione alle seguenti funzionalità chiave:
- Accesso per il controllo remoto: consente di visualizzare e controllare in tempo reale lo schermo, la tastiera e il mouse di un altro dispositivo per gestire la risoluzione dei problemi, gli aggiornamenti o la manutenzione senza essere fisicamente sul posto.
- Accesso non presidiato: consente connessioni remote agli endpoint anche quando non è presente alcun utente, una funzione fondamentale per il supporto fuori dall'orario di lavoro, l'applicazione delle patch e gli interventi sui server.
- Compatibilità multipiattaforma: supporta connessioni tra dispositivi Windows, macOS, Linux, iOS e Android, assicurando che il team possa gestire ambienti misti senza lacune.
- Crittografia avanzata: utilizza protocolli di sicurezza come AES-256 per proteggere i dati delle sessioni, assicurando che le sessioni remote non possano essere intercettate o manomesse.
- Autenticazione a più fattori (MFA): richiede un ulteriore passaggio di autenticazione oltre alla semplice password, riducendo il rischio di accessi non autorizzati e aumentando la sicurezza complessiva.
- Registrazione delle sessioni e registri di controllo: acquisisce l'attività delle sessioni remote e fornisce registri dettagliati, agevolando la conformità, le verifiche interne e la convalida delle azioni degli utenti.
- Strumenti per il trasferimento dei file: facilitano l'invio e la ricezione di file tra macchine locali e remote, una funzione fondamentale per distribuire patch e script o raccogliere file di registro durante le sessioni di supporto.
- Controlli degli accessi basati sui ruoli: consentono di assegnare autorizzazioni granulari a utenti o gruppi, limitando l'accesso remoto esclusivamente a chi ne ha effettivamente bisogno.
- Chat durante la sessione: offre ai tecnici un modo per comunicare direttamente con gli utenti remoti durante una sessione di supporto, aiutando a chiarire i problemi e coordinare la risoluzione.
- Opzioni di distribuzione scalabili: fornisce strumenti per l'installazione su larga scala o integrazioni, come programmi di installazione MSI, GPO o connettori RMM, semplificando l'inserimento di un numero elevato di endpoint nell'ambiente.
Funzionalità comuni dell'intelligenza artificiale nei software per l'accesso remoto
Oltre alle funzionalità standard dei software per l'accesso remoto elencate sopra, molte di queste soluzioni stanno integrando l'intelligenza artificiale con funzionalità come:
- Rilevamento automatizzato dei problemi: l'intelligenza artificiale analizza l'attività delle sessioni e i registri di sistema per identificare potenziali problemi o anomalie prima che si aggravino, aiutando i team IT ad affrontare i problemi in modo proattivo.
- Instradamento intelligente delle sessioni: l'intelligenza artificiale abbina le richieste di supporto al tecnico più qualificato in base alle prestazioni storiche, alle competenze e al carico di lavoro attuale, riducendo i tempi di risoluzione e migliorando l'esperienza degli utenti.
- Avvisi di manutenzione predittiva: l'intelligenza artificiale monitora lo stato e i modelli di utilizzo dei dispositivi per prevedere guasti hardware o problemi software, consentendo ai team di programmare la manutenzione prima che si verifichino interruzioni.
- Riepiloghi delle sessioni sensibili al contesto: l'intelligenza artificiale genera riepiloghi dettagliati e ricercabili delle sessioni remote, evidenziando azioni, decisioni e risultati principali per semplificare la documentazione e le verifiche di conformità.
- Monitoraggio degli accessi basato sulle anomalie: l'intelligenza artificiale valuta continuamente il comportamento degli utenti durante le sessioni remote, segnalando modelli di accesso insoliti o azioni rischiose per una revisione immediata e rafforzando la sicurezza.
- Chatbot di supporto in linguaggio naturale: i chatbot basati sull'intelligenza artificiale assistono utenti e tecnici durante le sessioni remote rispondendo alle domande, suggerendo procedure per la risoluzione dei problemi o automatizzando le attività di routine tramite interfacce conversazionali.
Vantaggi del software per l'accesso remoto
L'implementazione di un software per l'accesso remoto offre numerosi vantaggi al team e all'azienda. Eccone alcuni:
- Connettività remota sicura: consente al team di risolvere i problemi, amministrare e aggiornare i dispositivi da qualsiasi luogo utilizzando connessioni crittografate, MFA e controlli degli accessi basati sui ruoli.
- Gestione dei dispositivi multipiattaforma: Gestisci e controlla gli endpoint su piattaforme Windows, macOS, Linux, iOS e Android, supportando infrastrutture diverse senza richiedere più strumenti.
- Supporto per audit e conformità: Soddisfa le esigenze di audit e normative tramite la registrazione delle sessioni, log esportabili e un monitoraggio dettagliato delle attività degli utenti che semplifica le verifiche di conformità.
- Manutenzione dei sistemi senza supervisione: Pianifica le patch, gestisci gli incidenti o accedi ai server fuori dall'orario lavorativo senza aspettare l'intervento di un utente finale, grazie alle funzionalità di agente sempre attivo e accesso senza supervisione.
- Trasferimenti diretti di file e collaborazione: Trasferisci file, sincronizza gli appunti e utilizza la chat durante la sessione per risolvere i problemi in modo efficiente e supportare gli utenti in tempo reale.
- Distribuzione scalabile: Integra rapidamente migliaia di dispositivi utilizzando programmi di installazione MSI, l'integrazione con i criteri di gruppo o connettori RMM che semplificano la distribuzione su larga scala.
- Informazioni e automazione basate sull'IA: Utilizza strumenti di IA per il rilevamento automatico dei problemi, riepiloghi delle sessioni sensibili al contesto e avvisi di manutenzione predittiva, aiutando il tuo team a prevenire i problemi prima che abbiano un impatto sugli utenti.
Costi e prezzi
La scelta di un software per l'accesso remoto richiede la comprensione dei diversi modelli di prezzo e dei piani disponibili. I costi variano in base alle funzionalità, alle dimensioni del team, ai componenti aggiuntivi e ad altri fattori. La tabella seguente riassume i piani più comuni, i relativi prezzi medi e le funzionalità generalmente incluse nelle soluzioni software per l'accesso remoto:
Tabella di confronto dei piani per il software di accesso remoto
| Tipo di piano | Prezzo medio | Funzionalità comuni |
|---|---|---|
| Piano gratuito | $0 | Controllo remoto di base, durata delle sessioni limitata, supporto per uno o due dispositivi e assistenza della comunità. |
| Piano personale | $5–$15/utente/mese | Accesso senza supervisione, strumenti per il trasferimento dei file, crittografia avanzata e supporto per Windows e macOS. |
| Piano aziendale | $25–$40/utente/mese | Accesso multipiattaforma, autenticazione a più fattori, registrazione delle sessioni, gestione del team e log di audit. |
| Piano per grandi aziende | $50–$80/utente/mese | Controlli avanzati degli accessi basati sui ruoli, elevazione dei privilegi su richiesta, integrazione con i provider di identità, distribuzione su larga scala e certificazioni di conformità. |