Os 10 melhores softwares de gestão de sistemas de 2026

Avaliações do melhor software de gestão de sistemas

1. 

   1

   Freshservice

   Best for CMDB-centric visibility

   • 14-day free trial
   • From $19/user/month (billed annually)

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshservice gives your team a way to bring clarity to your IT environment by pairing ticketing with asset tracking and discovery tools that help you understand what you have, where it lives, and how it’s being used. It’s well-suited for IT teams in growing organizations that need visibility into devices and software but don’t necessarily require a full remote monitoring and management suite.

   Why I Picked Freshservice

   I picked Freshservice for systems management needs because it offers a strong asset management foundation anchored by a CMDB that links devices, software, and configuration items directly to service work. You’ll find discovery tools that scan your environment and populate asset records automatically, giving your team an updated picture of what’s in use without manual data entry.

   I also appreciate how tickets, problems, and changes can reference these assets, adding context when diagnosing recurring issues. While it doesn’t offer deep endpoint monitoring or patch automation, its visibility framework is compelling for teams that need structure without the complexity of full systems management suites.

   Freshservice Key Features

   In addition to its CMDB and discovery capabilities, you’ll find several other features that support lighter systems-management workflows for your team:

   • Hardware asset lifecycle tracking: Allows you to follow devices from procurement to retirement with fields for warranties, assignments, and depreciation.
   • Software asset management: Helps your team track license usage, installed applications, and compliance across your environment.
   • Inventory automation rules: Lets you apply categorization, labeling, or status changes automatically when new assets are detected.
   • Service dependency mapping: Visualizes how infrastructure components relate to services so you can anticipate impact during maintenance or outages.

   Freshservice Integrations

   Integrations include Microsoft Teams, SecPod, Slack, TeamViewer, Azure AD, Jira, Salesforce, Trello, Okta, and Google Workspace.

   Pros and Cons

   Pros:

   • Asset-linked tickets improve diagnostic context for technicians.
   • CMDB relationships clarify infrastructure dependencies for changes.
   • Automatic discovery keeps asset records current with less effort.

   Cons:

   • Lacks native patching and endpoint control capabilities.
   • No real-time monitoring found in true systems management tools.
   Learn more about Freshservice:

   • Check out Freshservice on their website
   • Read my in-depth review of Freshservice
2. 

   2

   Deel IT

   Best for global asset management

   • Free demo available
   • From $49/user/month

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Deel is well-known for its global payroll, HR, and compliance platform. Recently, Deel expanded its offering with the introduction of Deel IT, an end-to-end IT management solution. This suite integrates IT operations with HR and payroll, making it easier for businesses to handle everything from equipment delivery to device maintenance. 

   Why I Picked Deel: If you're looking for a way to manage IT assets for your global workforce, Deel offers real-time visibility into devices deployed in various regions. The platform simplifies device procurement, deployment, and lifecycle management, ensuring you can track and manage hardware across 130+ countries. Its features, such as automated device setup with pre-configured apps and security controls, Mobile Device Management (MDM), and endpoint protection, are crucial for maintaining a secure and efficient IT infrastructure on a global scale. 

   Standout Features & Integrations:

   Deel also offers customizable IT policies and permissions, giving you control over who can access what equipment. Security is another key feature, with built-in MDM and endpoint protection to secure all your devices. It even has automated device refresh cycles, ensuring you can upgrade hardware efficiently while minimizing downtime. Integrations include Slack, Google Workspace, Microsoft Teams, BambooHR, Greenhouse, SAP SuccessFactors, Okta, and Azure Active Directory.

   Pros and Cons

   Pros:

   • Helps automate asset-related workflows
   • Can pre-configure devices before they're shipped
   • HR and IT asset management in one

   Cons:

   • Does not offer features for other IT infrastructure components, like servers and networks
   • May not be ideal for teams with very complex IT asset needs
   Learn more about Deel IT:

   • Check out Deel IT on their website
   • Read my in-depth review of Deel IT
3. 

   3

   SuperOps

   Best for AI-driven automation

   • 14-day free trial
   • Pricing upon request

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SuperOps is tailored for Managed Service Providers and IT teams seeking to elevate their IT management processes. By integrating Agentic AI, the platform offers a sophisticated solution for handling endpoint management, automating workflows, and optimizing service delivery. It stands out by providing tools that not only enhance operational efficiency but also improve profitability and ticket resolution speeds, making it an attractive option for those looking to streamline their IT operations.

   Why I Picked SuperOps

   I picked SuperOps for its unique integration of Agentic AI, which provides personalized recommendations and proactive automation to streamline IT operations. The platform's unified endpoint management allows you to manage devices across multiple operating systems seamlessly. Additionally, the automated workflows feature reduces manual intervention, allowing your team to focus on strategic tasks rather than routine maintenance. These capabilities make SuperOps a compelling choice for IT teams aiming to enhance service delivery and operational efficiency.

   SuperOps Key Features

   In addition to its AI-driven automation and endpoint management, SuperOps offers several other notable features:

   • Service Desk Management: This feature allows you to efficiently handle customer inquiries and internal requests through a streamlined ticketing system.
   • Contract Management: You can manage client contracts more effectively, ensuring compliance and timely renewals.
   • Event Scheduling: This tool helps in organizing and tracking IT events, facilitating better planning and execution.
   • Asset Management: It provides comprehensive visibility over IT assets, aiding in better resource allocation and risk management.

   SuperOps Integrations

   Integrations include Microsoft 365, Google Workspace, QuickBooks, Xero, Slack, Microsoft Teams, Jira, Asana, Zoho CRM, and Freshdesk. An API is also available for custom integrations.

   Pros and Cons

   Pros:

   • Built-in patch and backup management
   • AI-driven workflow automation tools
   • Integrated RMM and PSA platform

   Cons:

   • Limited event log visibility
   • Advanced automation requires technical expertise
   Learn more about SuperOps:

   • Check out SuperOps on their website
4. 

   4

   Heimdal

   Best for patch and access management

   • Free trial + free demo available
   • Pricing upon request

   Visit Website

   

   For teams looking for systems management software that covers both day-to-day operations and security, Heimdal is a practical option. It’s built for regulated and security-sensitive industries, including healthcare and government, and gives IT teams tools to improve both cybersecurity and operational efficiency. Heimdal focuses on concrete problems like compliance, data governance, and vulnerability management, helping organizations run a secure IT environment without the added complexity that often comes with enterprise-grade platforms.

   Why I Picked Heimdal

   I picked Heimdal for its strong patch management and privileged access management capabilities, both of which are central to effective systems management. Its automated patch deployment keeps systems consistently up to date, reducing exposure to known vulnerabilities. Heimdal’s Privileged Access Management (PAM) tools help control and secure privileged accounts, which is critical when protecting sensitive systems and data. Together, these features directly address common IT challenges such as compliance requirements and security risk reduction, making Heimdal a reliable choice for systems management.

   Heimdal Key Features

   In addition to its core strengths, I also found several other features that make Heimdal a versatile tool for systems management:

   • Vulnerability Management: This feature helps you identify and address potential security weaknesses across your network.
   • Network and Endpoint Security: Protects your infrastructure with advanced threat prevention and detection capabilities.
   • Unified Endpoint Management: Allows for comprehensive oversight and control of all devices within your organization.
   • Customizable Management Options: Provides flexibility to tailor the software to your specific operational needs and compliance requirements.

   Heimdal Integrations

   Integrations include ConnectWise RMM, Autotask PSA, and an API is available for custom integrations.

   Pros and Cons

   Pros:

   • Unified platform for security management
   • Strong privileged access management controls
   • Automated OS and third-party patching

   Cons:

   • Advanced setup requires learning curve
   • Reporting customization can be limited
   Learn more about Heimdal:

   • Check out Heimdal on their website
5. 

   5

   ManageEngine OpManager

   Best for network monitoring

   • 30-day free trial
   • From $1,233/year (billed annually)

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   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ManageEngine OpManager is a network management software that helps you monitor and manage your IT infrastructure. It keeps an eye on your network devices, servers, and applications, ensuring they're always up and running. 

   Why I Picked ManageEngine OpManager: I like OpManager for its network performance monitoring capabilities. It tracks critical metrics like errors, discards, CPU, memory, and disk utilization, giving you a clear picture of your network's health. By monitoring these parameters, you can spot potential problems early and maintain optimal performance. Another benefit is its server monitoring feature. OpManager continuously checks the availability and response time of your servers, including Windows, Linux, and Unix systems. It watches over CPU usage, disk space, and memory utilization, helping you prevent server overloads and downtime.

   Standout Features & Integrations:

   Other features include virtualization monitoring, which oversees the performance of your VMware, Hyper-V, and Xen servers, ensuring your virtual environments run smoothly. It also offers real-time alerting, so you're immediately notified of any issues, allowing for quick resolution. Some integrations include ADManager Plus, ADAudit Plus, ADSelfService Plus, M365 Manager Plus, PAM360, Password Manager Pro, ServiceDesk Plus, and Log360.​

   Pros and Cons

   Pros:

   • Scalability for growing networks
   • Real-time alerting
   • Comprehensive monitoring capabilities ​

   Cons:

   • Could offer more integration options
   • Complex initial setup
   Learn more about ManageEngine OpManager:

   • Check out ManageEngine OpManager on their website
6. 

   6

   Pulseway

   Best for remote monitoring

   • Free demo available
   • Pricing upon request

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Pulseway delivers a comprehensive web-based platform primarily tailored to manage, monitor, and control IT workloads remotely. Catering to the increasing need for remote capabilities, Pulseway positions itself as an optimal solution for businesses and individuals who prioritize remote monitoring.

   Why I Picked Pulseway: In the sea of tools I explored, I selected Pulseway because of its dedicated focus on remote monitoring and management (RMM). After comparing and judging various options, it was evident that Pulseway’s web-based infrastructure was a distinguishing feature, allowing access from virtually anywhere. I am of the opinion that for anyone in need of robust remote monitoring, Pulseway emerges as the best choice.

   Standout Features & Integrations:

   Pulseway is renowned for its RMM capabilities, providing real-time insights into workloads from a distance. As a SaaS solution, it negates the need for heavy installations, ensuring lightweight, yet potent monitoring. The platform also offers various add-ons to enhance functionality, and its integrations encompass numerous essential IT tools and platforms.

   Pros and Cons

   Pros:

   • A variety of add-ons available to augment platform capabilities
   • Web-based SaaS structure ensures easy access without cumbersome installations
   • Comprehensive RMM capabilities for diverse workloads

   Cons:

   • Initial setup and configuration can be intricate for newcomers.
   • Some features might require additional investments in add-ons
   • Annual billing might not be suitable for all businesses
   Learn more about Pulseway:

   • Check out Pulseway on their website
7. 

   7

   Ansible

   Best for open-source automation

   • 60-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Ansible is a powerful open-source tool designed to facilitate automation across an organization, covering everything from application deployment to intra-service orchestration. Owing to its open-source nature, Ansible is uniquely positioned to provide the best solution for businesses seeking transparency and flexibility in their automation endeavors.

   Why I Picked Ansible: Among the myriad of tools available, I chose Ansible primarily because of its commitment to open-source principles, offering a level of transparency that's hard to find elsewhere. After making comparisons and judgments, it's clear that its open-source nature gives it an edge, allowing customization and adaptability like no other.

   This makes it a prime choice for those looking for a tool that's best suited for open-source automation.

   Standout Features & Integrations:

   Ansible boasts robust network monitoring capabilities, ensuring all elements within a system are functioning optimally. Additionally, it provides extensive permissions settings, ensuring that MSPs and IT teams can control who accesses what.

   Its integrations span a wide range of operating systems, ensuring versatility across different infrastructure setups.

   Pros and Cons

   Pros:

   • Supports a wide variety of operating systems, enhancing adaptability
   • Advanced permissions settings ideal for MSPS
   • Extensive network monitoring capabilities

   Cons:

   • Relies on the community for updates and can be less predictable in release cycles.
   • Extensive features could lead to a steep learning curve
   • Might be challenging for beginners without a background in automation
   Learn more about Ansible:

   • Check out Ansible on their website
   • Read my in-depth review of Ansible
8. 

   8

   Josys

   Best for unified SaaS and device management

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Josys is a comprehensive SaaS and device management platform that aims to simplify and optimize IT operations. By providing 360-degree control over IT assets, Josys enables organizations to visualize SaaS applications, analyze utilization trends, and automate app provisioning and device management.

   Why I Picked Josys: Josys is a unique systems management software that focuses specifically on SaaS and device management. Its unified approach allows organizations to gain visibility and control over all their IT assets, simplifying the management process and reducing the complexity associated with juggling multiple tools. Josys also excels in providing detailed insights into asset utilization, enabling IT managers to optimize resource allocation and identify underutilized assets. 

   Standout Features & Integrations:

   Features include a comprehensive user profile dashboard, which centralizes the management of user profiles and access permissions, ensuring efficient oversight of user activities. Another significant feature is the automation of SaaS license management, which optimizes license costs by tracking usage and ensuring compliance. Integrations include Microsoft Azure, Google Workspace, Salesforce, ServiceNow, Slack, Okta, Dropbox, Box, Zoom, BambooHR, HubSpot, and AWS. 

   Pros and Cons

   Pros:

   • Intuitive user interface
   • Ability to inventory IT devices in real time
   • Centralized SaaS management

   Cons:

   • Customization is limited
   • May not be suitable for businesses with more complex IT needs
   Learn more about Josys:

   • Check out Josys on their website
9. 

   9

   Jira Service Management

   Best for high-velocity request handling

   • Free plan + 14-day trial available
   • From $21.50/user/month

   Visit Website

   Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Jira Service Management is Atlassian’s IT service management (ITSM) platform that helps you manage service requests, incidents, changes, and assets in one place. It gives IT teams the tools to deliver fast, organized support while staying closely connected with development and operations.

   Why I Picked Jira Service Management:

   I picked Jira Service Management because of its ability to handle high-velocity request management. With its self-service portal, teams and customers can get help quickly without setting up complex service desks. Requests are tracked through queues and service-level agreements (SLAs), so IT teams can prioritize and resolve issues without losing visibility. The platform also bridges IT support and development teams, enabling faster incident resolution and smoother collaboration.

   Standout Features & Integrations

   Jira Service Management offers customizable workflows for service requests, incidents, and changes, so teams can configure processes to fit their environment. Reporting tools let you capture customer feedback and generate performance insights, while asset and configuration management links requests to relevant resources for greater context. Available integrations include Dynatrace, New Relic, Grafana, ServiceNow, Freshdesk, GitHub, GitLab, Jenkins, Microsoft Azure, Google Cloud’s operations suite, Slack, and Mattermost.

   Pros and Cons

   Pros:

   • Broad ecosystem of integrations
   • Strong SLA tracking and reporting
   • Customizable workflows for IT processes

   Cons:

   • Asset management may require add-ons
   • Setup can be complex initially
   Learn more about Jira Service Management:

   • Check out Jira Service Management on their website
   • Read my in-depth review of Jira Service Management
   • Explore best alternatives to Jira Service Management
10. 

    10

    BMC Helix ITSM

    Best for cloud service management

    • Free demo available
    • Pricing upon request

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    Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    BMC Helix ITSM offers a powerful suite tailored for IT service management within a cloud environment. The platform's inherent strengths in managing cloud services underscore its position as "best for cloud service management".

    Why I Picked BMC Helix ITSM: In the process of determining the right tools for this list, BMC Helix ITSM continually emerged as a top contender. Judging from its features and the positive opinions surrounding it, its prowess in cloud service management was evident.

    I chose it because, when compared to others, its unique approach to cloud-based IT service management stood out.

    Standout Features & Integrations:

    BMC Helix ITSM offers exceptional application performance monitoring tools, ensuring services run optimally. Its asset management capabilities allow for comprehensive tracking of IT assets. Additionally, its integrations extend to primary IT tools, further amplifying its functional reach.

    Pros and Cons

    Pros:

    • Provides insightful graphs for data visualization
    • Detailed asset management capabilities
    • Robust application performance tools

    Cons:

    • The platform's vastness can be overwhelming for new users.
    • Some integrations may need manual setup
    • Might require training for full feature utilization
    Learn more about BMC Helix ITSM:

    • Check out BMC Helix ITSM on their website
    • Read my in-depth review of BMC Helix ITSM