10 Melhores Programas de Automatização de Processos de TI Analisados em 2026

Análises do melhor software de automatização de processos de TI

1. 

   1

   Freshservice

   Best for customizable IT approval workflows

   • 14-day free trial
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Freshservice is a cloud-based IT process automation platform designed for teams who want integrated service management, workflow automation, incident response, change management, and asset tracking in a single solution.

   Who Is Freshservice Best For?

   Freshservice is a strong fit for mid-sized to large IT teams that need a structured, process-driven approach to service delivery and operations management.

   Why I Picked Freshservice

   I picked Freshservice as one of the best because of how far you can take approval workflow customization without writing a single line of code. The workflow automator lets you build multi-level approval chains with distinct approval groups, each with its own rule set. As a result, a change request can route to a department head, then a CAB, running in parallel or sequentially based on your exact process. I also like the customizable approval emails, where you can embed dynamic placeholders like ticket priority, requester info, and associated asset details directly into the notification.

   Freshservice Key Features

   • Service catalog: Create a self-service portal where users can browse and request IT services with custom forms and automated fulfillment workflows.
   • Automated ticket routing: Assign incoming tickets to specific agents or groups based on rules like ticket type, priority, source, or keyword.
   • Change management module: Log, assess, and track change requests through defined stages with built-in risk assessment and CAB review.
   • Asset management: Discover, track, and manage hardware and software assets with full lifecycle visibility and configuration item mapping.

   Freshservice Integrations

   Freshservice offers 100+ native integrations, including ServiceNow, Jira, Microsoft Teams, Slack, Azure Active Directory, Okta, Google Workspace, GitHub, Zoom, and Salesforce.

   Pros and Cons

   Pros:

   • AI-driven incident correlation and alert grouping
   • Approval workflows support multi-level escalations
   • CMDB auto-discovery syncs new assets

   Cons:

   • Change management requires higher-tier plan
   • SLAs lack advanced custom triggers
   Learn more about Freshservice:

   • Check out Freshservice on their website
   • Read my in-depth review of Freshservice
2. 

   2

   Atera

   Best for automating patching & routine IT tasks

   • Free trial available
   • From $149/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Atera is an all-in-one IT management platform designed for managed service providers (MSPs) and internal IT teams that need to automate key IT processes. In addition to its remote monitoring and management (RMM), Atera offers IT process automation capabilities through automated patching, scripting, and AI-powered ticket routing.

   Why I Picked Atera: I picked Atera because of how directly it applies automation to common IT workflows. You can set up automation profiles that handle patch management, disk maintenance, Windows updates, and software installs without manual intervention. The scripting engine lets you create task sequences that would otherwise take hours of repetitive work. With real-time monitoring feeding into automated alerts, you can address issues early, or even fully automate their resolution depending on your setup. These tools allow you to shift your team's focus toward higher-priority projects instead of routine tasks.

   Standout features & integrations:

   Features include AI ticket tagging, predictive alerting, remote device access, recurring ticket scheduling, SLA policy management, flexible contracts and billing, customer portals, and advanced reporting.

   Integrations include Microsoft Teams, Slack, ServiceNow, Okta, Azure Active Directory, Microsoft Outlook, WhatsApp Notifications, monday.com, Jira Software Cloud, Google Calendar, Acronis Cyber Protect Cloud, and Google Sheets.

   Pros and Cons

   Pros:

   • Centralized inventory for network assets
   • Real-time CVE vulnerability scanning
   • Auto-discovery of devices

   Cons:

   • Some features require separate add-ons
   • Customization options may feel limited
   Learn more about Atera:

   • Check out Atera on their website
   • Read my in-depth review of Atera
   • Explore best alternatives to Atera
3. 

   3

   Deel IT

   Best for automated global asset management

   • Free demo available
   • From $49/user/month

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Deel is widely known for its comprehensive HR, payroll, and compliance solutions, but its IT suite, Deel IT, adds another layer of innovation by integrating global IT operations management into its platform. With the rise of remote and hybrid workforces, Deel offers businesses the ability to manage not just their people, but also their IT assets, across more than 130 countries. 

   Why I Picked Deel: For businesses operating in multiple regions, Deel’s automated workflows for onboarding and offboarding employees stand out. It can pre-configure devices with apps, and security protocols, and ship them globally, ensuring employees are set up from day one. Furthermore, Deel provides complete visibility over all assets worldwide, automating tracking and recovery, which is crucial for managing large inventories spread across different countries.

   Standout features & integrations

   One standout feature is Deel’s 24/7 global IT support, which ensures that teams are always online and productive. The platform also offers SLA-backed repairs and sends loaner devices when needed, minimizing downtime. Another convenient feature is its certified data erasure service, which secures company data when devices are returned or re-deployed.

   Integrations include Slack, Google Workspace, Microsoft Teams, BambooHR, Greenhouse, SAP SuccessFactors, Okta, and Azure Active Directory.

   Pros and Cons

   Pros:

   • Supports equipment deployment in over 130 countries
   • Can combine HR and IT asset management in one
   • Can pre-configure devices before they're shipped

   Cons:

   • May not be ideal for teams with very complex IT asset needs
   • Doesn't offer features beyond device management, like network and server management
   Learn more about Deel IT:

   • Check out Deel IT on their website
   • Read my in-depth review of Deel IT
4. 

   4

   RunMyJobs by Redwood

   Best for connecting and automating SAP and non-SAP systems and workflows

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   RunMyJobs is a SaaS-based workload automation platform that provides solutions for enterprise workload, file transfer, and finance automation. It is designed to integrate with SAP ERP applications and S/4HANA Cloud, as well as other business processes for real-time results. 

   Why I Picked RunMyJobs: As an IT process automation software, the platform enables full-stack automation for businesses, allowing users to connect to any app, system, or service with prebuilt integrations and automate processes across applications, servers, and services. RunMyJobs is designed to work on-premises, in the cloud, or in hybrid environments. It also provides end-to-end visibility and control, real-time monitoring, and predictive SLA notification to ensure that issues are quickly identified and resolved. Another standout aspect of RunMyJobs is that it's a premium-certified SAP Endorsed App and is included in the RISE with SAP reference architecture, making it ideal for those looking for less risk and long-term reliability.

   Standout features & integrations

   RunMyJobs offers event-based automation, which triggers a process based on real-time events. It also has record-to-report automation to eliminate manual tasks in accounting processes. Other notable features include data management, DevOps automation, and ETL automation.

   The platform integrates with SAP ERP, SAP S/4HANA, Oracle, Datasphere, Databricks, Box, ServiceNow, Amazon S3, Azure, Boomi, Snowflake, SharePoint, and more.

   Pros and Cons

   Pros:

   • Customizable batch scheduling
   • Ability to schedule and monitor jobs
   • Notification and alerting functionality

   Cons:

   • Dashboard could be improved
   • Complexity for inexperienced users
   Learn more about RunMyJobs by Redwood:

   • Check out RunMyJobs by Redwood on their website
5. 

   5

   ActiveBatch

   Best for ease of use with pre-built integrations, job steps, and templates

   • Free trial available
   • From $10,000 (one-time license)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ActiveBatch is an IT automation tool designed to build, monitor, and manage end-to-end workflows across various technology platforms. It provides a centralized automation hub for scheduling and monitoring, enabling business-critical systems to work together with minimal human intervention. It's designed to integrate seamlessly with your current tech stack for less disruption to existing workflows.

   Why I Picked ActiveBatch: The tool features a low-code drag-and-drop graphical user interface for easy setup and management of workflows, ideal for team members without advanced development skills. The software also has a comprehensive library of prebuilt integrations and extensions, job steps, templates, and advanced scheduling capabilities. ActiveBatch also leverages artificial intelligence (AI) and machine learning (ML) to optimize resources and workload placement. 

   Standout features & integrations

   ActiveBatch has features for a wide range of IT and business processes, including job scheduling, event automation, cloud provisioning, and service-level agreement management. It also offers security, auditing, and governance features to ensure controlled access across environments.

   Integrations include Active Directory, Crystal Reports, CyberArk Application Access Manager, Exchange Server, JSCAPE Managed File Transfer, Oracle Job Scheduler, PowerShell, SQL Server Scheduling, and more.

   Pros and Cons

   Pros:

   • Scalability and intelligent automation features
   • Event-based automation
   • Real-time processes and accurate data capturing capabilities

   Cons:

   • Could be easier to setup
   • Some features in the user interface may be confusing
   Learn more about ActiveBatch:

   • Check out ActiveBatch on their website
6. 

   6

   Rippling IT

   Best for automating IT onboarding

   • 14-day free trial
   • From $8/user/month (billed annually)

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Rippling IT is an end-to-end IT management platform designed to help businesses manage their IT operations efficiently. It offers solutions for device management, identity and access control, and inventory oversight, all within a single system.

   Why I Picked Rippling IT: I like its automated onboarding and offboarding processes. When a new employee joins, the platform can automatically order and ship devices, create user accounts, and assign appropriate access levels based on their role. This ensures that new hires have the necessary tools from day one, reducing delays and administrative effort. Similarly, when an employee leaves, Rippling IT can revoke access, lock and wipe devices, and manage the return of equipment. 

   Standout features & integrations

   The platform also allows you to set up custom workflows to automate routine IT tasks, such as software installations, security policy enforcement, and device configurations. It even includes inventory tracking and logistics, which provide visibility into every device's status and automate the shipping, storage, and retrieval process.

   Integrations include Slack, Microsoft Teams, Zoom, Google Workspace, QuickBooks Online, Xero, Salesforce, GitHub, Jira, HubSpot, Datadog, and PayPal.

   Pros and Cons

   Pros:

   • Customizable workflow automation
   • Support for onboarding and offboarding employees and their devices
   • Remote device lock and wipe capabilities

   Cons:

   • Can be complex to set up initially
   • Not all features may be necessary for smaller operations
   Learn more about Rippling IT:

   • Check out Rippling IT on their website
   • Read my in-depth review of Rippling IT
   • Explore best alternatives to Rippling IT
7. 

   7

   Celigo

   Best with universal connectors for any app

   • 30-day free trial available
   • Pricing upon request

   Visit Website

   

   Celigo is an integration and automation platform for IT teams that connects applications, automates workflows, and manages data flows across cloud and on-premises systems.

   Who Is Celigo Best For?

   IT teams at mid-sized to large enterprises who need to automate and manage integrations across multiple business applications and systems.

   Why I Picked Celigo

   I picked Celigo as one of the best because its universal connectors let my team automate processes between almost any cloud or on-premises app. I use the platform’s Integration Marketplace to quickly find and deploy prebuilt connectors for both popular and niche systems. This flexibility means I can orchestrate workflows across ERP, CRM, and custom business tools without custom coding.

   Celigo Key Features

   • Flow builder: Drag-and-drop interface to design and automate multi-step workflows.
   • Error management dashboard: Centralized view for monitoring and resolving integration errors.
   • Role-based permissions: Assign and manage user access to integrations and workflows.
   • Audit logs: Track changes and user actions across all automated processes.

   Celigo Integrations

   Celigo offers 1,000+ native prebuilt connectors, including integrations with NetSuite, Microsoft Dynamics 365, SAP, Salesforce, Shopify, Amazon, QuickBooks, Jira, Slack, Google Sheets, and Snowflake. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Supports complex multi-step workflow automation
   • Built-in audit trails for compliance tracking
   • Real-time monitoring and error management tools

   Cons:

   • Documentation can be inconsistent across modules
   • Advanced features require higher-tier plans
   Learn more about Celigo:

   • Check out Celigo on their website
8. 

   8

   Kissflow

   Best for simple workflow creation and management

   • Free demo
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Kissflow is a cloud-based platform that provides organizations the means to design, automate, and manage their workflows. Designed with user-friendliness in mind, it aims to simplify the process of creating and managing workflows, making it an excellent choice for those prioritizing ease and simplicity in their automation journey.

   Why I Picked Kissflow: When I was determining which tools to include, Kissflow consistently caught my attention. Its straightforward approach to workflow management, free from other platforms' often complex bells and whistles, truly makes it stand out. I chose it for this list because its focus on simplicity aligns perfectly with the needs of businesses that want to create and manage workflows without the intricacies often associated with such tools.

   Standout features & integrations:

   Kissflow thrives on its user interface, which is user-friendly and intuitive for even non-tech-savvy individuals. With a plethora of templates to get started, it reduces the time-consuming task of building processes from scratch.

   Integration-wise, Kissflow connects with platforms such as Salesforce, Microsoft products, and it can even integrate with Zapier, ensuring business users can link their automated workflows with various other tools they might be using.

   Pros and Cons

   Pros:

   • Strong integration capabilities with major platforms and tools.
   • Extensive library of pre-built templates for varied use cases.
   • Intuitive user interface ideal for users of all technical levels.

   Cons:

   • Annual billing might not be ideal for all businesses.
   • Being cloud-based, there might be concerns for businesses wanting on-premises solutions.
   • Might lack some advanced features present in more complex platforms.
   Learn more about Kissflow:

   • Check out Kissflow on their website
9. 

   9

   Quixy

   Best for drag-and-drop application building

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Quixy is a modern cloud-based platform designed to simplify the process of building business applications without coding. With its drag-and-drop interface, users can quickly create applications tailored to their unique business needs. It is especially beneficial for those who want an uncomplicated method to build applications.

   Why I Picked Quixy: When I was sifting through various automation tools and platforms, Quixy's drag-and-drop capability immediately stood out. It's a platform that truly empowers business users to take matters into their own hands without the need to rely on heavy IT intervention. I selected it for this list because of its unparalleled user-friendly interface, which perfectly aligns with the need for effortless application building.

   Standout features & integrations

   One of Quixy's most noteworthy features is its intuitive user interface that allows for easy drag-and-drop operations, reducing manual tasks and the potential for human error. Alongside, its cloud-based architecture ensures accessibility from anywhere. In terms of integrations, Quixy is versatile. It has connectors for various platforms like Salesforce, Microsoft products, and also provides an API for custom integrations, allowing businesses to link with tools they're already familiar with.

   Pros and Cons

   Pros:

   • Cloud-based infrastructure ensures global accessibility and ease of updates.
   • Strong integration capabilities, from pre-built connectors to custom APIs.
   • Intuitive drag-and-drop interface making application building straightforward.

   Cons:

   • Potential learning curve for users completely new to application building.
   • Lack of transparent pricing can be a barrier for some organizations.
   • The simplicity might not cater to businesses looking for more intricate features.
   Learn more about Quixy:

   • Check out Quixy on their website
10. 

    10

    Laserfiche

    Best for document management automation

    • Free demo available
    • From $73/user/month (billed annually)

    Visit Website

    Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    Laserfiche is a powerful automation tool specifically designed to streamline and improve document management processes. By emphasizing automated workflows centered around document handling, it addresses the challenges businesses face with manual document procedures and ensures more efficient business process management.

    Why I Picked Laserfiche: Laserfiche immediately captured my attention when selecting a tool for this list because of its dedicated focus on document automation. I judged it against several other contenders and it was evident that Laserfiche's capabilities in automating document-centric tasks were unparalleled. This made my decision clear as to why it stands out as the best for document management automation.

    Standout features & integrations

    Laserfiche is more than just a document repository. It offers features like automated workflows, permissions management, and real-time notifications to keep team members in sync.

    When it comes to integrations, Laserfiche is compatible with a variety of tools and platforms. It supports connectors for mainstream platforms such as Microsoft, Salesforce, and ERP systems, ensuring that document processes can be embedded into broader business workflows.

    Pros and Cons

    Pros:

    • Permissions management ensures that sensitive documents remain secure and accessible only to authorized personnel.
    • Comprehensive set of integrations, ensuring compatibility with major platforms.
    • Strong emphasis on document-centric automated workflows.

    Cons:

    • Absence of transparent pricing can create uncertainties for businesses planning their budgets.
    • The initial setup can be complex for those unfamiliar with document management systems.
    • The specificity of the tool might not appeal to businesses looking for a more generalized automation solution.
    Learn more about Laserfiche:

    • Check out Laserfiche on their website