10 melhores softwares de gestão de TI para MSPs em 2026

Avaliações do melhor software de gestão de TI para MSPs

1. 

   1

   HaloPSA

   Best for IT service automation and SLA tracking

   • 30-day free trial
   • Pricing upon request

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   HaloPSA is a PSA and service management platform built specifically for MSPs, covering service desk ticketing, contract management, billing and invoicing, time tracking, project management, reporting, and a self-service portal.

   Who Is HaloPSA Best For?

   HaloPSA fits growing MSPs with complex, multi-tier SLA commitments that need a highly configurable service desk without stitching together multiple standalone tools.

   Why I Picked HaloPSA

   I picked HaloPSA as one of the best for IT service automation and SLA tracking because its Actions engine is unusually deep for a PSA. Every record, whether a ticket, asset, or contract, can have chained Actions attached that trigger on events like status changes or SLA breaches, then automatically escalate, reassign, and notify without manual input. I also like that SLA timer behavior is configurable down to which statuses pause the clock, so your compliance metrics actually reflect your team's performance rather than client response delays.

   HaloPSA Key Features

   • Contract management: Supports retainer, block-hour, subscription, and pay-as-you-go agreements, each configured per client with billing rules that drive invoicing automatically.
   • Billable time tracking: Logs technician time to the minute against tickets and automatically allocates entries to the correct client agreement using billing rules.
   • Built-in project management: Tracks project tasks, timelines, and resource allocation while connecting time entries directly to contracts and billing workflows.
   • Custom reporting and analytics: Generates reports on ticket resolution times, resource utilization, and service delivery metrics across your entire client base.

   HaloPSA Integrations

   HaloPSA offers over 200 native integrations across categories like Microsoft, alert management, accounts, asset management, CRM, remote support, security, and single sign-on. Key integrations for MSPs include ConnectWise Automate, Datto RMM, NinjaOne, Xero, QuickBooks, Hudu, IT Glue, Google Workspace, Microsoft 365, and HubSpot. It's also available on Zapier, and an API is available for custom integrations.

   Pros and Cons

   Pros:

   • Single-tenant architecture isolates each client's data
   • Weekly releases driven by community voting
   • Actions engine supports deep workflow chaining

   Cons:

   • Requires a dedicated admin for ongoing configuration
   • Documentation is often outdated or minimal
   Learn more about HaloPSA:

   • Check out HaloPSA on their website
2. 

   2

   Datto Autotask PSA

   Best for integrated billing and project tracking

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Datto Autotask PSA is a professional services automation (PSA) platform built for MSPs that centralizes service desk ticketing, contract management, time tracking, billing, and project management in one cloud-based system.

   Who Is Datto Autotask PSA Best For?

   Datto Autotask PSA is a strong fit for MSPs that need to manage service delivery, client contracts, and billing from a single platform.

   Why I Picked Datto Autotask PSA

   I picked Datto Autotask PSA as one of the best because of how tightly it connects billing with project and contract tracking. I like that it automatically tracks labor, contracts, and expenses against each ticket, so invoices generate from actual work logged rather than manual entries. The contract management module lets my team tie recurring service agreements directly to billing rules, which removes the guesswork from monthly invoicing and reduces revenue leakage across client accounts.

   Datto Autotask PSA Key Features

   • Service desk ticketing: Manage, route, and resolve client tickets with automated workflows and configurable SLA tracking.
   • Pre-built reporting: Track resource utilization, ticket resolution times, and profitability using built-in report templates.
   • AutoTask app: Access tickets, time entries, and client data from a mobile device when away from the desk.
   • Role-based access controls: Set user permissions by role to control what technicians, managers, and sales staff can view or edit.

   Datto Autotask PSA Integrations

   Autotask PSA offers 250+ integrations through its Integration Hub, spanning categories like accounting, RMM, security, documentation, and CRM. It integrates with QuickBooks (online and desktop) and Xero for accounting, plus Datto RMM, Microsoft Exchange Online, Outlook, and Microsoft Entra ID. An open REST API is available for custom integrations.

   Pros and Cons

   Pros:

   • Built-in MSP terminology speeds up setup
   • ITIL-aligned service desk with SLA tracking
   • Multiple contract types support varied billing

   Cons:

   • High administrative overhead for setup
   • Mobile app lacks full desktop functionality
   Learn more about Datto Autotask PSA:

   • Check out Datto Autotask PSA on their website
3. 

   3

   SuperOps

   Best for workflow automation and asset management

   • 14-day free trial + free demo available
   • From $79/technician/month

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   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SuperOps is a unified PSA-RMM platform built for MSPs that combines ticket management, remote monitoring, asset tracking, patch management, and AI-driven automation in one system.

   Who Is SuperOps Best For?

   SuperOps is a good fit for small to mid-sized MSPs looking to consolidate their PSA and RMM tooling into a single, modern platform.

   Why I Picked SuperOps

   SuperOps earns its spot on my shortlist because its workflow automation goes well beyond basic ticket routing. I like that you can build event-based and time-based triggers that fire automatically, so things like SLA escalations, ticket actions, and approval requests run without anyone touching them manually. The asset management side is also tightly connected: asset data from the RMM feeds directly into service desk tickets, so technicians see full device context without switching screens. The unified runbooks feature ties it together, letting you define repeatable task sequences with built-in approvals for consistent service delivery.

   SuperOps Key Features

   • Patch management: Schedule and deploy OS and third-party patches across managed endpoints with configurable approval and exclusion rules.
   • AI Sidekick: Uses AI to generate ticket summaries, suggest resolutions, and draft client-facing responses directly within open tickets.
   • Client reporting: Build and schedule automated reports on device health, ticket trends, and SLA performance per client account.
   • Policy-based monitoring: Define alert thresholds and monitoring rules at the policy level, then apply them across client groups in bulk.

   SuperOps Integrations

   SuperOps offers 30+ marketplace integrations, including TeamViewer, Splashtop, ConnectWise Control, Bitdefender, SentinelOne, Huntress, Acronis, Pax8, QuickBooks, Xero, Hudu, IT Glue, Slack, and Microsoft Teams. It also connects with Zapier, and an API is available for custom integrations.

   Pros and Cons

   Pros:

   • Fast onboarding with dedicated migration support
   • Mac and Linux agents are included natively
   • RMM and PSA share one unified database

   Cons:

   • Quoting module lacks depth for proposals
   • Third-party patch catalog trails competitors
   Learn more about SuperOps:

   • Check out SuperOps on their website
4. 

   4

   ManageEngine Endpoint Central

   Best for cross-platform device management

   • 30-day free trial + free demo available
   • From $795/50 endpoints (billed annually)

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   ManageEngine Endpoint Central is an endpoint management platform that handles patch management, software deployment, OS imaging, remote desktop control, and mobile device management across Windows, macOS, Linux, iOS, and Android devices.

   Who Is ManageEngine Endpoint Central Best For?

   ManageEngine Endpoint Central is well-suited for IT teams and MSPs managing mixed-OS environments across a large number of distributed endpoints.

   Why I Picked ManageEngine Endpoint Central

   I've included ManageEngine Endpoint Central in my top picks because it genuinely covers the widest OS surface I've seen in a single agent, supporting Windows, macOS, Linux, iOS, Android, ChromeOS, and tvOS. I use it to push patches across all those platforms from one console, which removes the need to run separate tools per OS. The automated patch deployment for 850+ third-party applications is what I find most useful day-to-day, alongside the built-in vulnerability remediation that maps findings to CIS benchmarks for audit readiness.

   ManageEngine Endpoint Central Key Features

   • Remote desktop control: Access and troubleshoot any managed endpoint remotely without requiring a VPN connection.
   • Software deployment: Package and deploy applications silently to targeted devices or groups on a set schedule.
   • IT asset inventory: Automatically scan and catalog hardware specs, installed software, and license usage across all endpoints.
   • Application control: Whitelist or blacklist specific applications to enforce software policies across managed devices.

   ManageEngine Endpoint Central Integrations

   Endpoint Central offers native integrations with adjacent IT solutions, including ManageEngine ServiceDesk Plus, Jira, ServiceNow, Zendesk, Freshservice, Tenable, Rapid7 InsightVM, CrowdStrike Falcon, ManageEngine Analytics Plus, ManageEngine Asset Explorer, ManageEngine PAM360, Zoho Flow, Microsoft Intune, Microsoft Entra ID, and Google Workspace. It also provides REST APIs for custom integrations with your existing infrastructure.

   Pros and Cons

   Pros:

   • Offers 10,000+ software deployment templates
   • Manages Windows, Apple, Linux, and Android
   • Automates OS and third-party patching

   Cons:

   • Large deployments require slow batch cycles
   • Mac and Linux patching lacks depth
   Learn more about ManageEngine Endpoint Central:

   • Check out ManageEngine Endpoint Central on their website
5. 

   5

   Syncro

   Best for integrated remote access and billing

   • 14-day free trial + free demo available
   • From $129/user/month (billed annually)

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   Syncro is an MSP platform that combines RMM, PSA, ITSM capabilities, ticketing, remote access, and automated billing in a single per-technician environment.

   Who Is Syncro Best For?

   Syncro is a strong fit for small to mid-sized MSPs that want RMM, PSA, and billing managed from a single per-technician-priced platform.

   Why I Picked Syncro

   Syncro earns its spot on my shortlist because the remote access and billing tools aren't add-ons; they're built directly into the same workflow as ticketing and RMM. Splashtop is included in the subscription, so my team launches remote sessions straight from an open ticket without touching a second app. Automated billing then captures that labor alongside any asset or M365 license changes, and generates the invoice without a manual reconciliation step at month-end.

   Syncro Key Features

   • Alert automation: Triggers pre-defined responses or notifications when endpoint thresholds are breached, without manual technician intervention.
   • Policy management: Applies standardized configurations and security baselines across all managed endpoints from a single policy template.
   • Customer portal: Gives clients a branded, self-service portal to submit tickets and check status without calling your help desk.
   • Contract management: Tracks service agreements, SLA terms, and renewal dates alongside your active client accounts.

   Syncro Integrations

   Syncro offers 50+ integrations through its App Center, including Acronis, Splashtop, Threatdown, IT Glue, ConnectWise ScreenConnect, CloudRadial, Domotz, and Emsisoft. It also connects with Zapier, and a REST API is available for custom integrations.

   Pros and Cons

   Pros:

   • Built-in PowerShell scripting and automation engine
   • Unlimited endpoints on per-technician pricing
   • Splashtop remote access is included at no extra cost

   Cons:

   • The platform lacks deep inventory tracking
   • Reporting and dashboard options need improvement
   Learn more about Syncro:

   • Check out Syncro on their website
6. 

   6

   Datto RMM

   Best for cloud-based threat monitoring

   • 14-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Built on a fully cloud-native architecture, Datto RMM is a remote monitoring and management platform for MSPs that covers endpoint monitoring, automated patch management, ransomware and threat detection, and network device oversight across client environments.

   Who Is Datto RMM Best For?

   Datto RMM is a strong fit for cloud-first MSPs that need to prevent data loss and secure client endpoints without managing on-premises infrastructure.

   Why I Picked Datto RMM

   Datto RMM earns its spot on my shortlist because of how seriously it takes cloud-based threat visibility. I rely on its built-in ransomware detection, which monitors endpoints continuously and triggers automatic alerts before an attack can spread across a client network. The BSIMM security assessment ranking also gives me real confidence in the platform's code-level security, not just its features. On top of that, the native Microsoft 365 management module lets my team onboard, offboard, and quarantine users directly from the same console, which cuts down on context-switching during incident response.

   Datto RMM Key Features

   • Automated patch management: Schedule and deploy OS and third-party application patches across Windows and Mac endpoints from a single policy.
   • ComStore automation library: Access a shared library of pre-built automation components that you can deploy directly to endpoints without writing scripts from scratch.
   • Multi-tenant dashboard: Monitor all client environments from one console, with per-site segmentation that keeps client data and policies isolated.
   • Network topology mapping: Visualize client network infrastructure, including routers, switches, and printers, and track device relationships across sites.

   Datto RMM Integrations

   Datto RMM integrates with Datto and Kaseya products, including Autotask PSA, Datto SIRIS, Datto Networking, Datto EDR, IT Glue, Kaseya BMS, and Kaseya MDR. It also integrates with a number of third-party applications, including ConnectWise PSA, Webroot, Splashtop, Bitdefender GravityZone, Acronis Cyber Protect Cloud, ESET, Sophos Central, and BrightGauge. An open REST API is available for custom integrations, and the ComStore provides component-based integrations for deploying and managing additional security and backup tools directly from the Datto RMM console.

   Pros and Cons

   Pros:

   • Browser-based console accessible from any device
   • Mass application packaging and deployment
   • Built-in ransomware detection across endpoints

   Cons:

   • Quality and support declined post-Kaseya acquisition
   • Alert tuning requires significant initial configuration
   Learn more about Datto RMM:

   • Check out Datto RMM on their website
7. 

   7

   ConnectWise PSA

   Best for customizable ticketing workflows

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:3.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ConnectWise PSA is a professional services automation platform built for MSPs, covering ticketing, billing, time tracking, project management, and service delivery in one system.

   Who Is ConnectWise PSA Best For?

   ConnectWise PSA is a strong fit for mid-to-large MSPs that need granular control over how service tickets are routed, prioritized, and resolved across multiple clients.

   Why I Picked ConnectWise PSA

   I picked ConnectWise PSA as one of the best because its workflow engine is genuinely one of the most configurable I've used for MSP service delivery. You can automate ticket intake, triage, and dispatch using rule-based logic that routes tickets based on priority, client, or issue type. SLA tracking runs alongside every ticket with proactive alerts, so nothing ages out unnoticed. In practice, that means my team spends less time managing the queue manually and more time actually resolving issues.

   ConnectWise PSA Key Features

   • Tailored time tracking: Log billable and non-billable time by the minute, segmented by client, project, or task.
   • Automated billing intake: Reconciles vendor and service data automatically against agreements to reduce billing errors and missed revenue.
   • Resource scheduling: Balance technician workloads and track project timelines to improve customer satisfaction with built-in resource management tools.
   • Embedded reporting dashboards: Monitor KPIs like client profitability and team utilization directly within the platform.

   ConnectWise PSA Integrations

   The ConnectWise Marketplace connects you to a vast ecosystem of third-party integrations, including marketplace integrations with tools like Acronis Cyber Protect Cloud, Auvik, Bitdefender, ConnectBooster, AlertOps, TimeZest, Sage Intacct (via mConnect), and Xero. The ConnectWise SDK and full library of open architecture APIs allow partners to customize functionality and build custom integrations.

   Pros and Cons

   Pros:

   • Workflow rules align with ITIL frameworks
   • Rules engine ingests and routes emails well
   • Quoting integrates with Ingram and Synnex

   Cons:

   • Interface lag worsens during peak usage
   • Mobile app lacks full feature access
   Learn more about ConnectWise PSA:

   • Check out ConnectWise PSA on their website
   • Read my in-depth review of ConnectWise PSA
   • Explore best alternatives to ConnectWise PSA
8. 

   8

   ConnectWise RMM

   Best for scripting and automated patch management

   • Free demo + 30-day free trial available
   • Pricing upon request

   Visit Website

   

   ConnectWise RMM is a remote monitoring and management platform built for MSPs, combining endpoint protection, scripting, patch management, and integrated NOC services in one platform.

   Who Is ConnectWise RMM Best For?

   ConnectWise RMM is a strong fit for established MSPs that need advanced scripting capabilities and automated patch management across large, complex client environments.

   Why I Picked ConnectWise RMM

   I picked ConnectWise RMM as one of the best because its scripting engine is genuinely one of the strongest in the RMM space. It supports PowerShell, bash, and batch scripts, and ConnectWise Sidekick for RMM lets my team create scripts and monitors in minutes using AI-assisted workflow orchestration. On the patching side, Windows OS security updates are assessed by ConnectWise's NOC before deployment, so I'm not pushing risky updates to client environments without a second check.

   ConnectWise RMM Key Features

   • Intelligent alerts: NOC-tuned monitoring conditions automatically suppress low-priority noise and surface only the alerts that need attention.
   • Network discovery and monitoring: Discover, monitor, and analyze client networks directly within the RMM console.
   • Remote troubleshooting via ScreenConnect: Access any managed device remotely using ConnectWise ScreenConnect for fast, secure issue resolution.
   • Expert services: Engage ConnectWise NOC, Help Desk, or Dedicated Technician teams to extend capacity without adding headcount.

   ConnectWise RMM Integrations

   ConnectWise RMM integrates with PSA platforms, IT documentation tools, backup and recovery solutions, and security systems. The ConnectWise Marketplace lists marketplace integrations with tools like Acronis, BrightGauge, Bitdefender, Auvik, ConnectWise PSA, and ConnectWise ScreenConnect. ConnectWise RMM also integrates with third-party tools via open APIs.

   Pros and Cons

   Pros:

   • Built-in ScreenConnect includes remote camera sharing
   • Supports over 100,000 devices per tenant
   • NOC-tuned alerts reduce noise by up to 90%

   Cons:

   • New features often ship incompletely
   • Migration from Automate is time-consuming
   Learn more about ConnectWise RMM:

   • Check out ConnectWise RMM on their website
9. 

   9

   Kaseya VSA

   Best for centralized endpoint control

   • Free demo available
   • Pricing upon request

   Visit Website

   

   Kaseya VSA is a cloud-based RMM platform built for MSPs that covers endpoint monitoring, automated patching, policy-based automation, ransomware and malware detection, mobile device management, and remote access from a single console.

   Who Is Kaseya VSA Best For?

   Kaseya VSA is a natural fit for MSPs managing large, distributed device fleets across multiple clients who need consistent policy enforcement and automation at scale.

   Why I Picked Kaseya VSA

   I picked Kaseya VSA as one of the best because centralized endpoint control is where it genuinely excels. The policy-based automation engine lets my team push consistent configurations, patching schedules, and compliance rules across every client environment at once. I also rely on its behavior-based ransomware detection, which quarantines infected endpoints directly from the RMM console without manual intervention. That combination of policy enforcement and built-in threat containment ensures your cybersecurity posture separates it from basic RMM tools.

   Kaseya VSA Key Features

   • Live Connect remote access: Launch on-demand remote sessions with end-user devices directly from the VSA console without a separate remote tool.
   • Agent procedures: Build and deploy automated scripts that run across endpoints on a schedule or in response to system events.
   • Network discovery: Scan client networks to identify unmanaged devices and automatically pull them into your asset inventory.
   • Software deployment: Push, update, or remove software packages across multiple endpoints from a centralized deployment queue.

   Kaseya VSA Integrations

   Kaseya VSA integrates with Kaseya's own product ecosystem, including Autotask, Kaseya BMS, ConnectWise, IT Glue, Datto BCDR, Datto EDR, Datto Networking, RocketCyber, and Unitrends. Third-party integrations include a number of third-party applications such as Acronis Cyber Protect Cloud, Bitdefender GravityZone, ESET, and Webroot. Kaseya's Automation Exchange portal contains over 600 out-of-the-box scripts, monitors, and templates, plus a library of pre-built integrations and automation tools, and an API is available for custom integrations.

   Pros and Cons

   Pros:

   • Remote PowerShell and CMD execution on endpoints
   • Color-coded endpoint status indicators at a glance
   • Automated OS and third-party patching schedules

   Cons:

   • Limited macOS support compared to Windows
   • Steep learning curve for configuration
   Learn more about Kaseya VSA:

   • Check out Kaseya VSA on their website
10. 

    10

    NinjaOne

    Best for unified device monitoring and automation

    • Free trial + free demo available
    • Pricing upon request

    Visit Website

    Customer Rating:5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    NinjaOne is a unified MSP software and operations platform that brings together RMM, endpoint management, patch management, MDM, remote access, backup, ticketing, and documentation in a single console.

    Who Is NinjaOne Best For?

    NinjaOne is a strong fit for MSPs that manage large volumes of endpoints across multiple clients and need a single platform to handle monitoring, patching, and remote support.

    Why I Picked NinjaOne

    NinjaOne earns its spot as one of the best on my shortlist because of how tightly it unifies device monitoring and automation in a single console. I love that condition-based auto-remediation works to optimize uptime by handling things like stopped services, missed reboots, and open ports automatically, without a technician needing to intervene. Its autonomous patch management uses Patch Intelligence AI to block bad updates before they deploy, which is a level of intelligence most RMM tools don't offer. My team is also able to initiate one-click device actions and run background terminal sessions without disrupting end-users.

    NinjaOne Key Features

    • Native documentation: Store device configurations, credentials, and process notes in a documentation system built directly into the NinjaOne console.
    • Self-service portal: Let end-users raise tickets, restore files, and access remote support without going through your helpdesk.
    • Warranty tracking: Automatically monitor device warranty status and trigger alerts when renewals are approaching.
    • Mobile management: View device details, push remediations, and manage endpoints from NinjaOne's mobile app when you're away from your desk.

    NinjaOne Integrations

    NinjaOne offers 40+ native integrations tailored to MSP workflows, including ConnectWise Manage, Autotask, HaloPSA, ServiceNow, SentinelOne, CrowdStrike, Bitdefender, Okta, Microsoft Intune, and Slack. A developer API is also available for custom integrations.

    Pros and Cons

    Pros:

    • Extensive library of pre-built automation scripts
    • No port opening needed for remote access
    • Small teams can manage hundreds of endpoints

    Cons:

    • macOS and Apple device support trails competitors
    • Built-in reporting lacks depth and customization
    Learn more about NinjaOne:

    • Check out NinjaOne on their website