Det kan føles overveldende å navigere i det enorme landskapet av programvare for fjernsupport, særlig når du administrerer ulike miljøer, inkludert Linux, MacOS og forskjellige endepunkter. Som en erfaren teknolog har jeg jobbet med et bredt spekter av verktøy og forstår de ulike behovene til en brukerstøtteavdeling. I dag vil jeg veilede deg gjennom noen av de beste alternativene til ConnectWise ScreenConnect. Disse er håndplukket på grunn av de robuste funksjonene innen endepunktadministrasjon, automatisering, konferanser og meldinger, for å nevne noen.
Splashtop Business Access og VNC Connect er fremtredende eksempler på alternativer til ConnectWise Control. Splashtop tilbyr fjernsupport ved behov, slik at sluttbrukere kan administreres via en nettleser. Dette verktøyet er en gave til MSP-er, med en sikker VPN for effektiv teknisk support og til og med funksjoner for webinarer. VNC Connect er derimot en åpen kildekode-løsning som passer perfekt for lokale miljøer og skybehov, noe som gjør det til et ideelt valg for tjenesteleverandører som ønsker en tilpassbar og kostnadseffektiv administrasjonsløsning.
Disse verktøyene håndterer effektivt viktige utfordringer, som effektiv endepunktadministrasjon, intuitive brukerstøttefunksjoner og sømløs kommunikasjon, og gjør fjernsupportøkter enklere. Jeg oppfordrer deg til å undersøke disse alternativene nærmere – de kan forbedre effektiviteten og tjenestekvaliteten din betydelig, slik at du kan levere det servicenivået kundene dine fortjener.
Hva er ConnectWise ScreenConnect?
ConnectWise ScreenConnect er et verktøy for fjernsupport og -administrasjon som lar deg få tilgang til og kontrollere enheter fra hvor som helst for å feilsøke problemer eller yte hjelp. Det brukes hovedsakelig av IT-supportteam, MSP-er og brukerstøtteteknikere som trenger å hjelpe brukere eller administrere endepunkter uten å være fysisk til stede. Fjernøkter, ubetjent tilgang og tillatelseskontroller bidrar til rask problemløsning, sikker tilgang og brukertillit. Alt i alt gir ScreenConnect teamet ditt en måte å administrere enheter og støtte brukere på uten at dere trenger å være fysisk til stede.
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Our team has been testing and reviewing software since 2012. As tech leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Expert reviewers:
- Paulo Gardini MiguelTech Director
Tim FisherVP of AI
Gabriel RosasTech Lead & Software Architect
Christhian GruhnTech Lead & Platform Architect
Sammenligningstabell over alternativer til ConnectWise ScreenConnect
Denne sammenligningstabellen oppsummerer prisopplysningene for mine beste utvalgte alternativer til ConnectWise ScreenConnect:
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for integrated collaboration tools | 30-day free trial | From $24.9/month (billed annually) | Website | |
| 2 | Best for multi-platform remote access | 14-day free trial | From $30/user/month (billed annually) | Website | |
| 3 | Best for advanced troubleshooting features | 15-day free trial + free demo available | From $10/user/month (billed annually) | Website | |
| 4 | Best for low latency and high-speed connections | Free trial + free demo available | From $28.90/month (billed annually) | Website | |
| 5 | Best for ease of setup and use | Free to use | Website | ||
| 6 | Best for privileged access management | Free trial + free demo available | Pricing upon request | Website | |
| 7 | Best for comprehensive IT support tools | $50/user/month | Website | ||
| 8 | Best for cross-platform compatibility | 14-day free trial | From $8.25/month (billed annually) | Website | |
| 9 | Best for high-quality audio and video streaming | Free plan available | From $8.50/month/1 Concurrent connections (billed annually) | Website | |
| 10 | Best for reliable remote access to desktop environments | From $35/user/month | Website |
Anmeldelser av de beste alternativene til ConnectWise ScreenConnect
Nedenfor finner du mine detaljerte sammendrag av de beste alternativene til ConnectWise ScreenConnect som kom med på kortlisten min. Anmeldelsene mine gir en detaljert oversikt over de viktigste funksjonene, fordelene & ulempene, integrasjonene og ideelle bruksområdene for hvert verktøy, slik at du kan finne det som passer best for deg.
Best for integrated collaboration tools- 30-day free trial
- From $24.9/month (billed annually)
Visit WebsiteCustomer Rating:4.6/5
TeamViewer software you can connect to devices and provide remote support effortlessly. TeamViewer is a comprehensive remote access, support, and meeting solution that facilitates secure connectivity between devices. Its impressive suite of integrated collaboration tools makes it stand out, enabling more than just remote access but fostering a conducive environment for effective team collaboration.
Pros and Cons
Pros:
- Integrates well with other popular software
- Provides powerful file-sharing and collaboration features
- Offers high-quality video and sound transmission
Cons:
- Setup may be complex for beginners
- Occasional lag during high-resolution screen sharing
- Higher-end pricing might not suit all budgets
Learn more about TeamViewer:
Best for multi-platform remote access- 14-day free trial
- From $30/user/month (billed annually)
Visit WebsiteCustomer Rating:4.1/5
LogMeIn's technician console. LogMeIn stands as a robust remote access solution that empowers users to connect to their computers from any device, anywhere. Its ability to offer multi-platform remote access makes it a versatile choice for businesses or IT professionals operating across various operating systems.
Pros and Cons
Pros:
- Comes with remote printing and file-sharing features
- Offers secure password management with LastPass integration
- Supports a variety of platforms
Cons:
- Requires high bandwidth for optimal performance
- User interface could be more intuitive
- Pricing may be a barrier for smaller businesses
Learn more about LogMeIn:
Best for advanced troubleshooting features- 15-day free trial + free demo available
- From $10/user/month (billed annually)
Zoho Assist's multiple monitors boosting productivity. Zoho Assist is a robust, cloud-based remote support and remote access software. It equips IT teams and support staff with advanced troubleshooting tools, making it a top pick for companies that need more than basic remote access features.
Pros and Cons
Pros:
- Multi-monitor navigation feature
- Integrates well with Zoho ecosystem and other platforms
- Advanced troubleshooting tools
Cons:
- Limited customization options
- Some users might find the interface cluttered
- Steeper learning curve for non-technical users
Learn more about Zoho Assist:
Best for low latency and high-speed connections- Free trial + free demo available
- From $28.90/month (billed annually)
AnyDesk software installed on Windows. AnyDesk is a remote access solution that allows users to connect to their systems regardless of geographical location. Its distinguishing feature is the capacity to provide low latency and high-speed connections, making it an excellent choice for businesses that prioritize swift and efficient remote access.
Pros and Cons
Pros:
- Works well even in limited network conditions
- Efficient use of bandwidth
- Offers low latency, high-speed connections
Cons:
- Advanced features come with a steeper learning curve
- Some users may find the interface less intuitive
- Limited integration with other tools
Learn more about AnyDesk:
Chrome's remote desktop where you share your screen or connect to another device. Chrome Remote Desktop is a user-friendly tool that allows individuals and businesses to access and control their devices remotely. Its simplicity and straightforward setup make it an excellent choice for users who value ease of use and quick setup.
Pros and Cons
Pros:
- Free to use
- Integrates with Google services
- Easy to set up and use
Cons:
- Dependence on a stable internet connection for optimal performance
- Lacks enterprise-level functionality
- Limited advanced features
Learn more about Chrome Remote Desktop:
Best for privileged access management- Free trial + free demo available
- Pricing upon request
BeyondTrust Remote Support web login. BeyondTrust Remote Support is a software solution that enables businesses to securely access and support any device or system anywhere in the world. It stands out for its extensive focus on privileged access management, making it an ideal choice for organizations that put a high premium on security.
Pros and Cons
Pros:
- Provides unattended access
- Seamless integrations with popular ITSM tools and identity providers
- Strong focus on privileged access management
Cons:
- Interface could be more modernized
- Learning curve for new users
- Higher price point might not suit small businesses
Learn more about BeyondTrust Remote Support:
Best for comprehensive IT support tools- $50/user/month
Solarwinds DRE is designed to help keep user data safe via advanced encryption protocols, support for two-factor authentication, and multilevel permissions. SolarWinds Dameware Remote Everywhere is a cloud-based remote support solution offering a comprehensive set of tools for IT support. With a wide array of support features, it stands out as the most suitable option for IT professionals who require a robust toolkit for diverse support tasks.
Pros and Cons
Pros:
- Advanced reporting features
- Allows for custom scripts
- Wide range of support tools
Cons:
- Can be overkill for users with basic remote access needs
- Limited integrations with third-party software
- Higher starting price compared to some alternatives
Learn more about SolarWinds Dameware Remote Everywhere:
Best for cross-platform compatibility- 14-day free trial
- From $8.25/month (billed annually)
RealVNC Viewer installed on a sample device, allowing users to connect and control their devices from anywhere in the world. RealVNC is a remote access solution that allows users to connect and control their devices from anywhere in the world. Given its exceptional cross-platform compatibility, it offers an optimal choice for users who work across a diverse range of operating systems.
Pros and Cons
Pros:
- Supports secure file transfers
- Collaborative sessions
- Exceptional cross-platform compatibility
Cons:
- Pricing can be unclear with annual billing
- Can be slower than some alternatives
- Some users may find the interface less intuitive
Learn more about RealVNC:
Best for high-quality audio and video streaming- Free plan available
- From $8.50/month/1 Concurrent connections (billed annually)
Keyboard configuration shortcuts that NoMachine should intercept during the session. NoMachine is a remote desktop software designed to provide fast, secure, and high-quality remote access. It distinguishes itself with its superior audio and video streaming quality, making it particularly appealing to users who demand high-quality multimedia streaming in their remote connections.
Pros and Cons
Pros:
- Attended and unattended access options
- Unlimited users
- Exceptional audio and video streaming quality
Cons:
- The free version has limited features
- Interface can be slightly complex for first-time users
- Fewer integrations compared to some competitors
Learn more about NoMachine:
GoToMyPC software installed on sample devices. GoToMyPC is a remote desktop tool designed to provide secure and easy-to-use remote access to your computer from any location. Given its robust performance and consistent reliability, it's particularly well-suited for those needing regular access to desktop environments.
Pros and Cons
Pros:
- Robust mobile app
- High level of security
- Reliable performance
Cons:
- Less suitable for infrequent use due to cost
- Limited integrations
- Higher price point
Learn more about GoToMyPC:
Andre alternativer til ConnectWise ScreenConnect
Her er noen flere alternativer til ConnectWise ScreenConnect som ikke kom med på kortlisten min, men som likevel er verdt å undersøke:
- 11RemotePCBest for affordability and secure connections
- 12SplashtopBest for high-definition remote sessions
- 13AeroAdminGood for simple and secure remote desktop control, even for non-tech savvy users
- 14Jump DesktopGood for connecting from any device, including iOS and Android
- 15SupremoGood for swift and easy remote desktop connections with no configuration needed
- 16Parallels AccessGood for seamless access to desktop applications from mobile devices
- 17TightVNCGood for providing cost-effective remote control and administration
- 18Teradici PCoIP TechnologyGood for secure remote access in graphic-intensive industries
Andre programvareanmeldelser
How I Evaluate ConnectWise ScreenConnect Alternatives
I split my evaluation into two layers: baseline requirements like unattended access and session security that every option must meet, and differentiators that determine the right fit for your environment.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Remote Desktop Control: I evaluate session responsiveness, multi-monitor navigation, and input handling—things you'll feel immediately when troubleshooting a laggy workstation overseas.
- Unattended Endpoint Access: Each tool should let technicians connect to machines without someone on the other end, which is essential for after-hours patching or rebooting a server rack.
- Attended Support Sessions: I look for quick, low-friction join methods like one-time codes or links so end users can get help without installing a permanent agent on their device.
- Cross-Platform OS Support: A good alternative covers Windows, macOS, and Linux at minimum. Tools like TeamViewer and Splashtop also extend to mobile, which matters for BYOD environments.
- Session Security Controls: Encryption standards, MFA options, session recording, and role-based access all factor in. I check whether each tool gives you enough control to satisfy an internal audit.
- Multi-Technician Session Management: Teams need concurrent session support, session transfers between agents, and permission structures that scale from a two-person help desk to a 50-seat MSP.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
PSA and RMM integrations matter a lot here. I look for tools that let technicians launch sessions straight from a service ticket in platforms like Autotask or ServiceNow, which cuts out unnecessary context-switching. Built-in diagnostic toolboxes are another differentiator—command-line access and registry editing within a session means fewer secondary connections. For MSPs supporting multiple clients, I also evaluate session branding, since a white-labeled support portal builds end-user trust.
Beyond Features
Licensing structure is one of the first things I check. Per-technician, per-endpoint, and concurrent-session models each hit budgets differently depending on team size, so I evaluate which model fits how your team actually works. Deployment flexibility also matters—some organizations need a self-hosted option for data residency requirements, while others want pure cloud. I look closely at security posture too, especially independent certifications like SOC 2 Type II and track records around vulnerability disclosure, which became a bigger concern after ScreenConnect's 2024 CVE disclosures.
Hvorfor se etter et alternativ til ConnectWise ScreenConnect?
Selv om ConnectWise ScreenConnect er et godt valg av verktøy for fjernstøtte og -administrasjon, finnes det flere grunner til at noen brukere ser etter alternative løsninger. Det kan være at du ser etter et alternativ til ConnectWise ScreenConnect fordi …
- Du ønsker et enklere og mer intuitivt brukergrensesnitt.
- Du trenger en rimeligere løsning for mindre team.
- Du ser etter enklere støtte på tvers av plattformer.
- Du foretrekker raskere tilkoblingstider for eksterne økter.
- Du trenger bedre tilgang til og kontroll over mobile enheter.
- Du ønsker mer fleksible innstillinger for brukertillatelser.
Hvis noe av dette høres kjent ut, har du kommet til rett sted. Listen min inneholder flere alternativer for verktøy for fjernstøtte og -administrasjon som passer bedre for team som møter disse utfordringene med ConnectWise ScreenConnect og ser etter alternative løsninger.
Viktige funksjoner i ConnectWise ScreenConnect
Her er noen av de viktigste funksjonene i ConnectWise ScreenConnect, slik at du kan sammenligne hva alternative løsninger tilbyr:
- Støtte for mobile enheter: Lar deg få tilgang til eller støtte Android- og iOS-enheter eksternt ved behov.
- Ekstern tilgang og kontroll: Lar deg koble til og kontrollere eksterne enheter fra hvor som helst, slik at du kan feilsøke uten å være på stedet.
- Ubetjent tilgang: Gir teamet ditt mulighet til å koble til maskiner selv når ingen befinner seg i den andre enden.
- Gruppering av økter: Hjelper deg med å organisere økter etter type eller funksjon, slik at du kan holde oversikt over flere tilkoblinger.
- Filoverføring: Lar deg flytte filer mellom enheter under en økt, slik at du kan installere oppdateringer eller hente logger uten å trenge separate verktøy.
- Chatstøtte: Lar deg sende meldinger direkte til sluttbrukeren i økten, noe som er nyttig når du veileder noen gjennom en løsning.
- Opptak av økter: Tar opp de eksterne øktene dine for revisjonsspor eller opplæringsformål.
- Støtte for flere skjermer: Lar deg bytte mellom og kontrollere flere skjermer på en ekstern enhet.
- Tillatelsesinnstillinger: Lar deg angi ulike tilgangsnivåer, slik at teammedlemmer bare får tilgang til maskinene eller dataene de trenger.
- Tilpasset merkevarebygging: Gir deg mulighet til å legge til logoen og merkevareelementene dine i støttegrensesnittet.