Jamf is a mobile device management (MDM) software that helps manage Apple devices, including iOS devices, Apple TV, and other Apple operating systems, across an organization. It best serves educational institutions, healthcare organizations, and businesses such as creative agencies that rely on Apple products, supporting efficient IT operations and endpoint security. Jamf simplifies Apple device management through a cloud-based platform for seamless integration, device deployment, and security.
Jamf addresses common pain points such as managing device updates and ensuring security compliance for IT teams through robust MDM features. In this article, I'll cover Jamf's features, pros and cons, use cases, and pricing, so you can decide if it meets your organization's needs and goals.
Jamf Evaluation Summary
- Pricing upon request
- Free 14-day trial available
Why Trust Our Software Reviews
We’ve been testing and reviewing software since 2023. As tech leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different tech use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
Jamf Overview
In my opinion, Jamf stands out for its strong Apple device management capabilities, making it ideal for organizations that use Apple products. Its standout features and excellent customer support set it apart from other MDM solutions. However, the pricing might be a concern for smaller businesses, making it more suitable for larger enterprises or institutions. If your team needs reliable Apple device management and you value exceptional support from a help desk, Jamf is worth considering despite its cost.
pros
-
Jamf's functionalities are unmatched.
-
Your team will appreciate Jamf's top-notch customer support.
-
Jamf provides seamless security with Jamf Protect.
cons
-
Your team might find Jamf's interface less intuitive compared to other tools.
-
Jamf's updates can sometimes disrupt your workflow.
-
Jamf may require IT training to fully utilize advanced MDM features.
-
Freshservice
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.6 -
Deel IT
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.9 -
Heimdal
Visit Website
Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Device Inventory: Jamf tracks all your Apple devices, providing detailed information about each one. This helps your team manage assets efficiently.
Configuration Management: You can automate device settings and policies across your organization using smart groups. This ensures consistency and saves time.
Security Compliance: Jamf keeps your devices compliant with industry security standards, ensuring the protection of sensitive data.
Remote Management: Jamf's cloud-based console allows you to control and update devices remotely without disrupting your team's work. This feature is valuable when managing a distributed workforce.
Self-Service Portal: Jamf empowers your team to install apps and updates without IT intervention, reducing dependency on IT for routine tasks and improving end users' experience.
Patch Management: Jamf keeps your software up to date with automated patching, minimizing vulnerabilities and ensuring your devices run smoothly.
Ease of Use
Jamf delivers a strong user experience for end users, but it may require some time for your team to harness its full potential. The setup can feel complex, especially for those new to Apple-focused management tools. However, with use, Jamf's features are easy to navigate and streamline your device management tasks. The self-service portal stands out for empowering your team to handle simple tasks independently.
Integrations
Jamf integrates with Apple, Amazon Web Services, Google, Microsoft, and Okta.
Jamf also offers an API for custom integrations and connects with third-party integration tools through the Jamf Marketplace.
Jamf Specs
- 2-Factor Authentication
- Access Management
- Anti-Virus
- API
- Audit Trail
- Bug Tracking
- Calendar Management
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Email Integration
- External Integrations
- File Sharing
- File Transfer
- Firewall
- Google Apps Integration
- Inventory Tracking
- Malware Protection
- Multi-User
- Network Device Performance Monitoring
- Network Traffic Monitoring
- Network Visualization
- Notifications
- Project Management
- Remote Access
- Risk Assessment
- SAP Integration
- Scheduling
- Software Integration
- Third-Party Plugins/Add-Ons
- Ticket Management
